Bartond From United States of America, joined Jul 2003, 791 posts, RR: 2 Posted (5 years 6 months 2 weeks 6 days 18 hours ago) and read 4457 times:
I've just learned that I'll be headed to Germany on business in mid-March so I am now looking for a ticket from DEN-FRA. I have heard good things about LH's overall service but what is their economy product like? A few questions:
- How is their seat pitch/leg room? I am 6'4" so I need as much leg room as possible.
- What about IFE? I will probably either fly an A346 nonstop from Denver.
- On a different note, what is UA's transatlantic economy product like on a 772? I have a few options of flights right now and it looks like one of the legs might be DEN-IAD-FRA on UA. The IAD-FRA leg is on a 772 and I was curious whether or not UA has IFE on their transatlantic 772's. I have flown UA 772's a number of times but forgot if they had IFE or not as most of these flights have been in the 2-hour range.
Any help you could provide would be appreciated. I am going to look for trip reports, too, but I'd like to hear opinions from you all, too. Thanks.
Daviation From , joined Dec 1969, posts, RR:
Reply 1, posted (5 years 6 months 2 weeks 6 days 18 hours ago) and read 4437 times:
I took four flights in Lufthansa's economy last summer. Three of them were 744s. The leg room was satisfactory (I am 6'2"), but not especially comfortable. The service was excellent, the flight attendants all very professional, but the IFE was sub-par. On the A340-600 flight, the aircraft is beautiful, lots of IFE choices, but the legroom was abominable! I really couldn't sit in the seat for more than a few minutes at a time. Absolutely no leg room. As for Frankfurt, don't even get me started -- if Frankfurt is your destination, there is no problem. If you are transferring in FRA to another flight, you are in for a very bad experience. I think my transfers at FRA were the worst layovers I have ever had in many years of flying for business and pleasure.
LTU932 From Germany, joined Jan 2006, 14028 posts, RR: 48
Reply 3, posted (5 years 6 months 2 weeks 6 days 18 hours ago) and read 4386 times:
The 747s do not have PTVs, however they'll get them installed this year.All A346s and 747s have 31" seat pitch but the reason it may feel cramped on the A346 may be because of the IFE box under all A, D and K seats. On the 747, it appears as if only the F and H seats have the IFE box, which gives the impression of better seat pitch when using a window seat.
Vinniewinnie From United States of America, joined Nov 2005, 813 posts, RR: 0
Reply 4, posted (5 years 6 months 2 weeks 6 days 17 hours ago) and read 4211 times:
I have just flown IAD-BRU and MUC- ORD with UA on 772's in Economy:
- Small PTV screen with about 12 Channels
- So so food
- you have to pay for alcohol
- Some very moody and inconsiderate flight attendant (They don't mind bumping into you without saying sorry when you sit in aisle seat, or help you translate german luggage form in english even though they ran out of English speaking ones)
All in all don't expect the moon it's ok but if I were u I'd fly LH!
Hirnie From Germany, joined May 2004, 596 posts, RR: 0
Reply 6, posted (5 years 6 months 2 weeks 3 hours ago) and read 3809 times:
Quoting Bartond (Reply 5): Anyone have any thoughts on SAS's transatlantic service?
Yes, I did CPH - IAD - CPH in September 08 in economy.
The aircraft was an A343. I like the A343 because of its quietness and the seating layout. But this trip was not really relaxing. The cabin was dirty. Some panel rattled all the time. The IFE was nothing to talk about and food is much better on LH.
I would chose LH or UA. And out of those two I would take LH because it's an A346...
LDIkaros From United States of America, joined Apr 2007, 181 posts, RR: 0
Reply 7, posted (5 years 6 months 1 week 4 days 19 hours ago) and read 3697 times:
I have flown both UA and LH across the pond. The LH flights were on A346 and A343 jets and the UA flight was on a B777.
Here is what I think about these carriers:
Service: much, much better on LH (incl. free booze); friendlier FA's and better food (UA's food was inedible!)
IFE: A346 has IFE installed AFAIK (when I flew on the A346 the IFE installation was still not completed). UA's IFE is rather poor (small screens, limited selection).
Seats: I am 5'7 and I found LH seats rather uncomfortable and leg room was very tight. The regular UA seats are a little bit better, although leg room is still tight. However, UA offers Y+, with much more leg room.
Considering you are 6'4'' I would recommend UA in the Y+ section.
Rcair1 From United States of America, joined Oct 2009, 1424 posts, RR: 52
Reply 8, posted (5 years 6 months 1 week 4 days 12 hours ago) and read 3668 times:
AIRLINERS.NET CREW CUSTOMER SERVICE & SUPPORT
Now for 'on the other hand'
I travel DEN to Europe via FRA regularly. I'm united 1K - so Star alliance gold.
I'm leaving in just a couple weeks for such a trip and I went to some significant pains to fly UA and avoid the LH DEN-FRA non-stop. Even tho that means I have to stop in IAD or ORD.
What I mean by "significant pains" is I had to work hard to build a cost competitive flight that my company policy will allow. I do not get to 'pick' carriers unless the prices are very close, so I have to be creative to find good deals some times.
Why? The last 2 times I flew the LH flights (340s 3x, 744 1x) I was in the back-back middle to back-back window. When I say back back - I mean in the back of the back. 2 times I was in the last (non-reclining) row middle of the 340. This is despite being gold and booking well in advance - and seeing empty seats ahead of me.
Simply speaking 10-12 hours in the back of the bus is very painful - and for some reason, I find the LH seats uncomfortable on my butt and back. This is true even on the shorter internal LH flights.
My experience with F/A is also somewhat opposite. Not that the LH were bad, but they were not particularly good and more recently on UA they have tried quite hard.
Admittedly, I'm 1K united so I get better service, I get Economy plus, and I can often upgrade - so that probably biases it, but my experiences on UA are much better.
Economy plus is also a HUGE deal. Those extra few inches are golden.
I know people love to bash UA, but frankly, I'm quite happy with the service I've gotten on UA for the past lotso-years.
BTW - I'm 6", 210. Neither particularly big or tall.
In fact, I was thinking of starting a string - what is the worth of the "alliances" for a frequent traveler. AFAICT, you get better treatment on the ground (checkin/lounges), but not in the air - by being a Gold Star Alliance, for example.
Oh yes - I'm a very low maintenance traveler in terms of my 'demands' on the airline. I've been in the service industry (on the service side) and I'm firmly convinced that you get MUCH better service if you treat those you want service from as the important human beings they are.
Haf From United States of America, joined Oct 2006, 17 posts, RR: 0
Reply 10, posted (5 years 6 months 1 week 2 days 9 hours ago) and read 3568 times:
Quoting Rcair1 (Reply 9):
Had I know this - I would have flown LH or Delta - less time in the air.
....this is precisely why i am on emirates tomorrow on SFO-BLR.... i am wondering if united management has any any idea of the consequences of their decision to double dip (miles + $$$$) on upgrades...
UA 1K support just told me that for me to upgrade for my flights DEN to/from Barcelona will be $949 + a system wide + 20K miles.
So - I'm not a 1K - I'm a 1(screwed)K flyer now.
Been loyal United for many many year, no more.
Had I know this - I would have flown LH or Delta - less time in the air.
First trip of the year - damn
Yikes, I just sent you an IM telling you thanks for the advice. I booked my ticket AC DEN-YUL-FRA to try out AC's economy international product, then the nonstop LH FRA-DEN on the way home. I'll put together a trip report after my flights.
I have to say, though, that aside from Mileage Plus United has upped their level of service over the past few years. Their planes are generally nice and clean, most flight attendants are nice and well-spoken, and I have had few complaints while flying 60,000 miles per year.
However, I just tried to book FRA-CPH-FRA with my UA miles and the mileage plus lady said it would cost me $91.50 in fees! What? I went to Expedia and booked the flight for $145. I'm worried that our "valued" UA miles are becoming less and less usable, and that ticks me off.
PGNCS From United States of America, joined Apr 2007, 2912 posts, RR: 48
Reply 12, posted (5 years 6 months 1 week 11 hours ago) and read 3478 times:
Quoting Bartond (Reply 5): Thanks everybody for the help. I'm now looking at spending a few days in Copenhagen after my business is finished so there's a possibility I'll fly SAS from CPH-IAD and then UA home to DEN.
Anyone have any thoughts on SAS's transatlantic service?
Had two ocean crossings in Y on SAS a couple of months ago in an A343. Comfortable seats, clean aircraft, friendly service. I wouldn't hesitate to go back.
Quoting LDIkaros (Reply 7): Seats: I am 5'7 and I found LH seats rather uncomfortable and leg room was very tight. The regular UA seats are a little bit better, although leg room is still tight. However, UA offers Y+, with much more leg room.
I have avoided LH longhaul in Y as everyone I have spoken with about it has complained about seating comfort. In short, I can't discuss LH directly as I have no experience with them. If possible I do try to avoid the 744 as I find Y to be a universally miserable experience.
Having said that, I do like the UA Y+ seating, and generally find it to be a good value (especially on the 744). If possible I would prefer an A-330/340 or a 767 as a Y class transatlantic passenger, though I also strongly prefer nonstop flights. The 777 in 2-5-2 configuration is fine as long as you aren't in the section of 5, especially the dreaded middle seat. I've done that many times and now I would REALLY have to need to go somewhere to do it again.
Bartond From United States of America, joined Jul 2003, 791 posts, RR: 2
Reply 14, posted (5 years 6 months 6 days 16 hours ago) and read 3433 times:
Thanks for the feedback everyone. I decided to try the following:
- AC DEN-YUL-FRA E90/A333
- LH FRA-DEN A346
I can't upgrade either leg with my UA miles as I didn't purchase an "upgradeable" fare ($1,500 more for economy...?) so I'll check out AC's and LH's economy product. I booked an SAS flight FRA-CPH-FRA, too, so I'll get to see three different Star carriers during the trip.
Any time I have flown AC the service has been solid, nice enough flight attendants, and their IFE is really good. Not sure about the food but I'll see on the YUL-FRA leg. I really wanted to upgrade to business for the FRA-DEN leg on LH but wasn't able to. I can add that flight to the list of many things my UA miles are not good for. Ha.
If these flights aren't to great I'm going to stick with UA through ORD or IAD when I go to Europe. I have a feeling I'm really going to miss that extra 5 inches of leg room in Economy Plus but we'll see...