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DEL - Worst In The World?  
User currently offlineQF744FAN From Australia, joined Jan 2007, 121 posts, RR: 0
Posted (4 years 8 months 3 weeks 6 days 11 hours ago) and read 4947 times:

Hey guys, I just thought I'd share a story about flying out of New Delhi in December, and get some thoughts/feedback. I realise LHR gets all the bad press as far as being the so called "worst airport in the world," but I've never experienced at Heathrow what I saw at Delhi.

To start with, I'd been dropped off at the airport by an arranged transfer 3 hours prior to departure, which while early shouldn't be excessive. A surprisingly uptight gentleman at the door wasn't going to let me into the terminal and asked me to wait on the pavement until closer to my departure time. The thing is, once I walked down to the next door I walked straight in, and checked in for my flight that had just opened.

Then came a complete lack of service from anyone I spoke to about anything. And I use "anything" in the context of a range of questions from "What do you mean you're out of Australian Dollars, okay, where's the best place to go?" to "Where can I get a coffee?"

Then came the kicker, and the part that stops my post from just being a derranged rant:

My plane was late coming to the gate due to something that I NEVER thought I would EVER see, especially in such a politically sensitive part of the world. The flight that left the gate prior to mine arriving, closed up, pushed back and started to taxi for a flight to Tokyo. A 773 that I imagine being 2 days before Christmas was full. As I sat and watched, all hell broke loose. Dispatchers and supervisors started yelling in both Hindi and English, before up walked a slightly elderly woman who had checked in, had her bags taken, enjoyed a drink in the departures area, yet not boarded the flight. How on earth, in such security conscious times could it be missed that the number of checked in passengers didn't match the number of people on board, and that there were unattended/unaccounted for bags???

Okay, I'm done, thanks for listening. Any thoughts/comments?

10 replies: All unread, jump to last
 
User currently offlineDLPMMM From United States of America, joined Apr 2005, 3594 posts, RR: 10
Reply 1, posted (4 years 8 months 3 weeks 6 days 11 hours ago) and read 4861 times:

While DEL is less than optimal (as is LHR) neither is the "worst in the world".

If those were the only problems you had/saw at DEL and you thought that was bad, you must not fly very much.


User currently offlineQF744FAN From Australia, joined Jan 2007, 121 posts, RR: 0
Reply 2, posted (4 years 8 months 3 weeks 6 days 11 hours ago) and read 4826 times:



Quoting DLPMMM (Reply 1):
While DEL is less than optimal (as is LHR) neither is the "worst in the world".

I was only talking about perception. As I said, I've never had a real issue at LHR, and most of the complaints that are published in the press come from people who think the world revolves around them, and blame people sitting behind check in desks for not being able to change the weather, or losing their bags, or something else completely unrelated to check in job description.

Quoting DLPMMM (Reply 1):
If those were the only problems you had/saw at DEL and you thought that was bad, you must not fly very much.

I fail to see how often I fly relates to this. I said my first two points were me just whinging. Surely though, a flight leaving without a checked in passenger on board is a reasonably major break down in procedures. Opinions are going to differ... so I'm asking for constructive comments.


User currently offlineKiwiandrew From New Zealand, joined Jun 2005, 8580 posts, RR: 13
Reply 3, posted (4 years 8 months 3 weeks 6 days 10 hours ago) and read 4766 times:
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Quoting QF744FAN (Reply 2):
I said my first two points were me just whinging. Surely though, a flight leaving without a checked in passenger on board is a reasonably major break down in procedures.

No offence , but I think that perhaps you should have put your points in a different order .

As you say , the fact that a pax and her bags were checked in and that the plane departed without her boarding is a major issue , while the other two points were , in your own words , "just whinging" . The problem is that by putting the whinges first you may have put some people off reading all the way through to the important part .

So what was the resolution ? Did the plane return to the gate to either uplift the pax or offload her bags ?



Moderation in all things ... including moderation ;-)
User currently offlineQF744FAN From Australia, joined Jan 2007, 121 posts, RR: 0
Reply 4, posted (4 years 8 months 3 weeks 6 days 10 hours ago) and read 4743 times:



Quoting Kiwiandrew (Reply 3):
No offence , but I think that perhaps you should have put your points in a different

Good point, and my apologies.

The plane returned to the gate and she was escorted on board.

I'd like to know how many "levels" of cross checks failed to notice the mistake?


User currently offlineMacsog6 From Singapore, joined Jan 2010, 535 posts, RR: 0
Reply 5, posted (4 years 8 months 3 weeks 6 days 10 hours ago) and read 4743 times:
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If you think DEL is bad, try the international terminal at BOM. It makes DEL look like a model of efficiency.

Domestic at BOM is not too bad though.

And to be fair, a new international terminal was to be opened at BOM, none too soon.



Sixty Plus Years of Flying! "I fly because it releases my mind from the tyranny of petty things." - Saint Ex
User currently offlineMilesDependent From Australia, joined Sep 2001, 857 posts, RR: 0
Reply 6, posted (4 years 8 months 3 weeks 6 days 10 hours ago) and read 4676 times:

The not realising that someone is on board is not the fault of DEL, but the fault of the ground agent of the airline in question.

Your other points are trivial.


User currently offlineComorin From United States of America, joined May 2005, 4900 posts, RR: 16
Reply 7, posted (4 years 8 months 3 weeks 6 days 9 hours ago) and read 4538 times:



Quoting QF744FAN (Thread starter):

DEL - what did you expect? I had the same miserable experience you had but I grew up there! So I found a way to sneak in!! I knew a few bucks would do it but my pride wouldn't let me. You would not have had this problem at BLR or HYD.

LHR is actually a great airport in my book. DEL is ahead of Dakar, much to its credit. Forgive them, they know not what they do...


User currently offlineskyone From Mexico, joined Feb 2001, 433 posts, RR: 0
Reply 8, posted (4 years 8 months 3 weeks 7 hours ago) and read 4223 times:

Well, I had never been to an airpot where if you went out of the arrivals terminal, you were not aloud to go in if you didn´t pay. That happen to me this past December at DEL, when I went out and wanted to go back to change some money to pay the cab. Also, no way to enter departures if not flying that day with a print confirmation ticket in the era of E-ticket, LOL. I have to agree with the OP, this made me laugh... But yes, that is how DEL works.

User currently offlineLHR380 From , joined Dec 1969, posts, RR:
Reply 9, posted (4 years 8 months 3 weeks 3 hours ago) and read 4205 times:

Quoting Comorin (Reply 7):
LHR is actually a great airport in my book

Could not agree more. Its improved so much this past couple of years, T5, new T1, revamp of T4, the new terminal being built once T2 gets knocked down.


User currently offlineualcsr From United States of America, joined May 2006, 485 posts, RR: 1
Reply 10, posted (4 years 8 months 2 weeks 6 days 13 hours ago) and read 4154 times:

I've never been through Delhi but LHR is hands down my favorite airport in the world. More than any other airport, you really get the sense of being in a busy international airport. For me, the absolute worst is CDG.

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