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"Failure To Carry."  
User currently offlineDocLightning From United States of America, joined Nov 2005, 20238 posts, RR: 59
Posted (4 years 9 months 2 weeks 3 days ago) and read 2337 times:

So I have some questions of what defines "Failure to carry."

Suppose I arrange a nonrefundable fare for 3-day weekend to go somewhere, but on arrival at the airport, my flight is delayed and the soonest I can get there is right before my scheduled departure. Do I get a refund? What if the airline cannot get me there before my scheduled departure?

What constitutes "Failure to Carry" to the degree that my nonrefundable fare is refundable? At some point, the airline cannot fulfill my contract with them and has to give my money back.

9 replies: All unread, jump to last
 
User currently offlineDeltAirlines From United States of America, joined May 1999, 8912 posts, RR: 12
Reply 1, posted (4 years 9 months 2 weeks 3 days ago) and read 2316 times:

Quoting DocLightning (Thread starter):
Suppose I arrange a nonrefundable fare for 3-day weekend to go somewhere, but on arrival at the airport, my flight is delayed and the soonest I can get there is right before my scheduled departure. Do I get a refund? What if the airline cannot get me there before my scheduled departure?

Definitely cause for a full refund - I've had trips before (daytrips though) where by the time I would get to my city, I would have missed my meeting and would basically be flying right back. With trips like that, I've always been able to get a full refund from the airline, even on non-refundable tickets.


User currently offlineFlyDeltaJets87 From , joined Dec 1969, posts, RR:
Reply 2, posted (4 years 9 months 2 weeks 2 days 23 hours ago) and read 2212 times:

Quoting DocLightning (Thread starter):
Suppose I arrange a nonrefundable fare for 3-day weekend to go somewhere, but on arrival at the airport, my flight is delayed and the soonest I can get there is right before my scheduled departure.

I had a non-refundable ticket this weekend and as soon as my initial flight was canceled, I could change or cancel or refund my itinerary without penalty. I'm not sure what the minimum time limit on a delay to constitute giving you a refund is though. I know Delta will let you change flights without penalty once the delay on your original flight exceeds 90 minutes.


User currently offlinebillreid From Netherlands, joined Jun 2006, 1021 posts, RR: 0
Reply 3, posted (4 years 9 months 2 weeks 2 days 23 hours ago) and read 2167 times:

I got screwed by DL once.

I had a meeting in MSP and left Fla at 7:00am with a conx in ATL. The flight diverted to another city and we sat on the ground for 75 minutes before eventually flying back to ATL.

I missed my connection.

DL offered to fly me to MSP and have me arrive 8 minutes before my return flight back to ATL.
I cancelled my appointment and asked simply to fly back to FLA. DL did so but told me that I would have to pay for the FLA-ATL flights and that after deducting that sum I would have $28.73 left from my $368 fare. I am not sure if they would charge me a change fee as well. I never used the $28.73 credit because I am only a PM and I do not count.



Some people don't get it. Business is about making MONEY!
User currently offlinercaq From Austria, joined Aug 2009, 98 posts, RR: 0
Reply 4, posted (4 years 9 months 2 weeks 2 days 18 hours ago) and read 2047 times:

Quoting DeltAirlines (Definitely cause for a full refund - I've had trips before (daytrips though) where by the time I would get to my city, I would have missed my meeting and would basically be flying right back. With trips like that, I've always been able to get a full refund from the airline, even on non-refundable tickets.):

This is one of the questions that's been lurking around in my head for weeks - Granted, there're some regulations passed by the EU gov. - Travelling outside the EU w/ non EU carriers, however, is a different league.

Being used to some European LCC policies, I'm always prepared to face some inconvenient measures and outcomes.

I'm glad to hear that things are not as bad as they seem to be. Thanks for sharing!

[Edited 2010-02-13 03:23:36]

User currently offlineMaverick623 From United States of America, joined Nov 2006, 5712 posts, RR: 6
Reply 5, posted (4 years 9 months 2 weeks 1 day 8 hours ago) and read 1948 times:

Quoting DocLightning (Thread starter):

Suppose I arrange a nonrefundable fare for 3-day weekend to go somewhere, but on arrival at the airport, my flight is delayed and the soonest I can get there is right before my scheduled departure. Do I get a refund? What if the airline cannot get me there before my scheduled departure?

This is called a Futile Trip. On non-refundable fares the "refund" is in the form of a flight coupon valid for the amount paid for the original trip.

Quoting DocLightning (Thread starter):
What constitutes "Failure to Carry" to the degree that my nonrefundable fare is refundable?

There's a lot of factors, such as alternate airports, next available flight, purpose of trip, etc...

Remember, a non-refundable fare is NEVER refundable by the airline. The most they will do is issue a voucher for the amount of the segments not flown. This usually also applies in periods of bad weather or other factors otherwise outside the airline's control.

Quoting billreid (Reply 3):
I cancelled my appointment and asked simply to fly back to FLA. DL did so but told me that I would have to pay for the FLA-ATL flights and that after deducting that sum I would have $28.73 left from my $368 fare.

My guess is you never went above the gate agent, and they didn't understand your trip was now in futility. You should've asked for a supervisor or called their customer support hotline.



"PHX is Phoenix, PDX is the other city" -777Way
User currently offlineFlyDeltaJets87 From , joined Dec 1969, posts, RR:
Reply 6, posted (4 years 9 months 2 weeks 1 day 6 hours ago) and read 1935 times:

Quoting Maverick623 (Reply 5):
Remember, a non-refundable fare is NEVER refundable by the airline. The most they will do is issue a voucher for the amount of the segments not flown. This usually also applies in periods of bad weather or other factors otherwise outside the airline's control.

Incorrect. I purchased a non-refundable ticket for my travel this past weekend but could have had the ticket refunded to me without penalty because of all the cancellations through ATL this past weekend.


User currently offlineMaverick623 From United States of America, joined Nov 2006, 5712 posts, RR: 6
Reply 7, posted (4 years 9 months 2 weeks 1 day 2 hours ago) and read 1916 times:

Quoting FlyDeltaJets87 (Reply 6):
I purchased a non-refundable ticket for my travel this past weekend but could have had the ticket refunded to me without penalty because of all the cancellations through ATL this past weekend.

Was it a cash refund, or a voucher for future travel? They are two different things.



"PHX is Phoenix, PDX is the other city" -777Way
User currently offlineFlyDeltaJets87 From , joined Dec 1969, posts, RR:
Reply 8, posted (4 years 9 months 2 weeks 6 hours ago) and read 1880 times:

Quoting Maverick623 (Reply 7):
Was it a cash refund, or a voucher for future travel? They are two different things.

The check-in agent made it sound like I would have received a cash refund (I guess the money would have been refunded to my credit-card that I used to purchase the ticket). Instead I chose to basically keep the ticket on file and to use a "later date", since I figured the $210 fare I got for DAB-GSO wasn't going to be that low again, and she said I could use it to go just about anywhere since my current travel was disrupted. For example, if this Thanksgiving, I decide I want to fly home to Greensboro from Dayton, Ohio (where I'll be living by this coming May or June), I could do that. I'll be curious to see how this whole thing is really going to work as I've never used it before. I might use it to go to Texas soon after graduation.


User currently offlinePWMRamper From United States of America, joined Jul 2009, 643 posts, RR: 3
Reply 9, posted (4 years 9 months 1 week 6 days 13 hours ago) and read 1847 times:

Nonrefundable fares are easily refunded by the carrier during IRROPS, and it's almost ALWAYS a refund back onto the credit card used to purchase the ticket.

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