Sponsor Message:
Travel Polls & Prefs Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
UA FF Mile Accrual Restrictions On Thai?  
User currently offlinetravellin'man From United States of America, joined May 2001, 530 posts, RR: 0
Posted (4 years 5 months 15 hours ago) and read 3816 times:

I was a little surprised to receive a letter from United today stating that the trip I just flew on Thai LAX-DAC rt thru BKK doesn't accrue miles because of the booking class (I was in the back in Y). There go 19,000 miles (and I was awake for most of them...)

I remember a friend telling me that when he flew Y on Singapore that he had to pay an extra $75 to be able to accrue the miles, but I didn't realize Thai did this as well.

United politely invites me to appeal this letter if there is anything wrong, but I see no recourse. My questions for the community thus were,

1) is there any recourse, and then

2) how many *A partner carriers have this no-miles policy for Y booking class? It would help me know the next time I fly if I have a choice of one carrier over another, and one does permit this accrual and the other doesn't, for example.

Any input would be great. Thanks!


It is not enough to be rude; one must also be incorrect.
12 replies: All unread, jump to last
 
User currently onlinekiwiandrew From New Zealand, joined Jun 2005, 8544 posts, RR: 13
Reply 1, posted (4 years 5 months 15 hours ago) and read 3794 times:
Support Airliners.net - become a First Class Member!

What was the actual booking subclass ? If it was one of the following U Y B M H Q T K S then you should have received 100% mileage credit according to the mileage plus website and you should challenge UA since their own site says those are eligible classes . If it was a class other than those listed above then I guess you are S.O.O.L.


http://www.united.com/page/article/0,,1194,00.html

Many airlines only give partial or nil credit for the lowest yield booking classes so it is always important before you purchase a ticket to check that the particular fare class you are purchasing is eligible for mileage in your chosen programme . Since you are with mileage plus you might want to bookmark this page

http://www.united.com/page/article/0,6867,1177,00.html

so that you can avoid similar disappointment in the future . I hope it turns out that your flights were in an eligible class and that this has just been an error on the part of UA ...good luck !



Moderation in all things ... including moderation ;-)
User currently offlineKL808 From United States of America, joined May 1999, 1584 posts, RR: 2
Reply 2, posted (4 years 5 months 15 hours ago) and read 3777 times:

First of you have to look at your fare class

If you really flew "Y" then you should get full miles. If you flew another fare class and not listed on the chart HERE then you get no miles

Hope that helps



AMS-LAX-MNL
User currently offlinetravellin'man From United States of America, joined May 2001, 530 posts, RR: 0
Reply 3, posted (4 years 5 months 14 hours ago) and read 3770 times:

This is great info, folks; I appreciate it very much. I will write United and send them a copy of this chart. If this is in fact Thai's policy, it is still United's mistake for not representing it correctly, and that is the info I went on when making the ticket.


It is not enough to be rude; one must also be incorrect.
User currently onlinekiwiandrew From New Zealand, joined Jun 2005, 8544 posts, RR: 13
Reply 4, posted (4 years 5 months 12 hours ago) and read 3759 times:
Support Airliners.net - become a First Class Member!

Quoting travellin'man (Reply 3):
I will write United and send them a copy of this chart. If this is in fact Thai's policy, it is still United's mistake for not representing it correctly, and that is the info I went on when making the ticket.

Have you actually established what subclass the fare you bought was in ?



Moderation in all things ... including moderation ;-)
User currently offlinetravellin'man From United States of America, joined May 2001, 530 posts, RR: 0
Reply 5, posted (4 years 5 months 12 hours ago) and read 3756 times:

It just says Y. I see no subclass listed.


It is not enough to be rude; one must also be incorrect.
User currently onlinekiwiandrew From New Zealand, joined Jun 2005, 8544 posts, RR: 13
Reply 6, posted (4 years 5 months 10 hours ago) and read 3752 times:
Support Airliners.net - become a First Class Member!

Quoting travellin'man (Reply 5):
It just says Y. I see no subclass listed.

I think that you will need to do a bit more research before resubmitting a claim to UA , Y as a subclass is for most airlines a very expensive ticket ( sometimes even more expensive than discounted business class ! ) so I think that it is probably quite unlikely that the ticket was booked into "Y" subclass .


Who did you purchase the ticket through ?

If you still have any emails with the fare basis quoted on it that will usually be a clue as a lot of the time the first letter of the fare basis is the booking subclass eg a fare basis of BLEE6M is usually an indication that the fare was booked in "B" subclass .

Did the letter you recieved from UA give you any clues for example did it say something along the lines of 'fares booked in ____ class are ineligible for mileage plus credit ?



Moderation in all things ... including moderation ;-)
User currently offlineLAXintl From United States of America, joined May 2000, 24893 posts, RR: 46
Reply 7, posted (4 years 5 months 9 hours ago) and read 3750 times:

Yes the fare basis is definitely important. Even Lufthansa even offers no, or reduced credit dependent on fare basis.

Also point of purchase can be important. Some consolidator, or 'gray" 3rd party resellers fares also cannot earn miles at times.



From the desert to the sea, to all of Southern California
User currently offlinetravellin'man From United States of America, joined May 2001, 530 posts, RR: 0
Reply 8, posted (4 years 5 months 9 hours ago) and read 3746 times:

The ticket was purchased for me through an outfit in SF called Airbrokers; I had never dealt with them before; they seem to specialize in US-Europe business class fares and Trans-Pac, but I know nothing about their status. The fare basis is listed as HLAP6M. If you have any insight as to what that means, I would appreciate it. Thanks so much for the input so far!


It is not enough to be rude; one must also be incorrect.
User currently onlinekiwiandrew From New Zealand, joined Jun 2005, 8544 posts, RR: 13
Reply 9, posted (4 years 5 months 9 hours ago) and read 3745 times:
Support Airliners.net - become a First Class Member!

Quoting travellin'man (Reply 8):
The fare basis is listed as HLAP6M

In theory I would expect that it would normally be booked into "H" class - which , according to Mileage Plus is a mileage earning fare . ( Although I have to say that I have also seen the occassional fare basis which had no visible connection to the actual booking class used - indeed there is a note to that effect on the Mileage Plus page "Please note that the booking class shown on your ticket may differ from the booking class relevant for mileage accrual" )

I would contact Mileage Plus and ask them to clarify exactly why they believe the fare is non-earning , but be fully prepared for them to come back and tell you that the fare was booked and ticketed in a non-earning class , unfortunately , if it was all you can really do is remember "Caveat Emptor" and resolve to check the actual booking class before committing to any future purchases .

( Although it may still be worth checking out whether you could apply for credit with Royal Orchid Plus - TGs frequent flyer programme instead - better to have some "orphaned miles" in a different account than to have no miles at all - refer http://www.thaiair.com/frequent-flye...hai-and-star-alliance-airlines.htm )



Moderation in all things ... including moderation ;-)
User currently offlinetravellin'man From United States of America, joined May 2001, 530 posts, RR: 0
Reply 10, posted (4 years 5 months 7 hours ago) and read 3740 times:

Thank you KiwiAndrew and everyone else for your input!


It is not enough to be rude; one must also be incorrect.
User currently offlineairtrainer From Belgium, joined Aug 2003, 1557 posts, RR: 12
Reply 11, posted (4 years 5 months 3 hours ago) and read 3728 times:

Hi, you can check your booking details on united.com, log in to your Mileage Plus account and there's a link where you can find your past itineraries.

Also, this thread might be useful for your future bookings...
http://www.flyertalk.com/forum/unite...y-partner-merged-updated-10-a.html

Good luck !



Life is short : eat dessert first !
User currently offlineLDIkaros From United States of America, joined Apr 2007, 181 posts, RR: 0
Reply 12, posted (4 years 4 months 4 weeks 1 day 21 hours ago) and read 3713 times:

Just because UA denied your initial mileage request does not mean that you are not eligible for UA miles for your TG flight. About 2 years ago I flew TG BKK-CNX r/t. Upon checkin for my flight to CNX I gave the Thai checkin staff my UA Mileage Plus number and the miles posted within a few days to my UA account. On the return I forgot to provide my UA MP number so I did not get automatic credit for that segment. No problem, I thought, so I sent in my boarding pass plus eticket receipt and a letter requesting mileage credit. UA denied my request, claiming an ineligible fare class. I tried again, informing them that I had gotten my miles for the first half of the trip. UA sent me a letter requesting more documentation. I sent another request plus all the documents I had for the flight, and my request was again denied (I can't remember the exact reason). I finally gave up as it was just 500 miles.

Basically, I had the impression that UA MP tries to come up with some lame excuses for not crediting miles on partner airlines. I had similar bad experiences with UA claiming miles for flights on LH, OZ, AC. In all these cases I had to persist and send multiple letters claiming my miles and UA MP eventually relented.

So my advie is: try again. Don't give up so easily.

If nothing else works with UA try another * alliance mileage program. You have nothing to loose.

I no longer fly UA or credit my miles to MP. There are better alternatives for me.

Hope that helps.


Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
DL Giving J Class Upgrades For 1 FF Mile posted Tue Jun 30 2009 11:12:52 by DLPMMM
IFE On Thai 747-400 posted Thu Jul 31 2008 10:43:15 by CA228
Need Help Reaching Gold Status On Thai posted Fri Dec 14 2007 10:45:47 by LAXDESI
Thinking Of Dumping US FF For UA FF..advise Needed posted Fri Nov 2 2007 08:14:09 by AirOne
BKK-CCU-BKK On Thai Airways posted Tue Sep 18 2007 07:02:17 by Schipholjfk
Best Seats On Thai 346 And 772 posted Mon Feb 6 2006 04:43:03 by Aviationfreak
UA Or DL Business Class On Transatlantic posted Tue Apr 19 2005 20:03:23 by Ozvirginuk
New Colors UA 757 Coming To DEN On The 9th! posted Fri May 7 2004 02:58:45 by F9Widebody
Baggage Question On UA-TAM posted Mon Dec 7 2009 16:02:38 by Tonytifao
AA Flagship,UA P.s., DL BusinessElite On Transcons posted Fri Nov 27 2009 20:22:01 by RJpieces