ATLflyer From United States of America, joined Jan 2006, 720 posts, RR: 0 Posted (3 years 3 months 4 days 7 hours ago) and read 8433 times:
This photo just bothers me. This is AA's premium cabin yet they still pay NO attention to detail. How much nicer would it look if the seat belts were folded and pillow and blankets were nicely placed on top of the seats? Just little things like that would make the cabin look nicer. Instead it really looks like someone just threw a blanket and pillow on each seat as they probably did.
How the seats feel and function is far more important than if the seat belts are folded. This is widely practiced on both sides of the pond, but not really here in the states.
Keep in mind that most US flights have pretty quick turns which require prompt cleaning compared to say an Asian flight that comes in in the late morning and departs late evening/early morning that day. Also, I don't think most Americans care about a seat belt being folded. If we get a meal in any cabin these days it's a good flight.
BMi727 From United States of America, joined Feb 2009, 14410 posts, RR: 26 Reply 2, posted (3 years 3 months 4 days 7 hours ago) and read 8072 times:
Quoting ATLflyer (Thread starter): were folded and pillow and blankets were nicely placed on top of the seats?
Maybe, but it could be a tight turnaround, and of course the plastic bags would have to stay to demonstrate cleanliness. Ideally, I would want these items distributed after takeoff for most flights, since finding somewhere to stow them can be a hassle though I realize that would require FAs to work harder and a stowage area onboard.
Quoting UA777222 (Reply 1): Also, I don't think most Americans care about a seat belt being folded.
I don't want it folded because then I have to move it before I sit down. Maybe go down the cabin and make sure the seatbelts aren't falling down the crevices between seats, but folding them is pretty much a waste of time on both ends.
Why do Aerospace Engineering students have to turn things in on time?
Aeroflot001 From Argentina, joined Oct 2009, 384 posts, RR: 0 Reply 3, posted (3 years 3 months 4 days 6 hours ago) and read 7833 times:
Besides those 2 style points any idea as to why the poster is referring to them as new seats since they have been around since late 07 or early 08? Are they using built in avod instead of the "laptops"?
m11stephen From United States of America, joined Aug 2008, 1208 posts, RR: 1 Reply 5, posted (3 years 3 months 4 days 5 hours ago) and read 7410 times:
I personally prefer the pillow and blanket to be wrapped in plastic so I can at least get the "illusion" of cleanliness. I doubt most pax would even care or notice whether or not the seat belts are folded.
My opinions, statements, etc. are my own and do not have any association with those of any employer.
toobz From Finland, joined Jan 2010, 675 posts, RR: 0 Reply 6, posted (3 years 3 months 4 days 5 hours ago) and read 7402 times:
LOL i saw this pic on the homepage. i honestly thought it made AA J look pretty weak...cabin does look a mess.
On most if not all DL transatlantic BE flights ive been on, the seatbelts are folded.
Byrdluvs747 From United States of America, joined Jul 2004, 2152 posts, RR: 1 Reply 7, posted (3 years 3 months 4 days 5 hours ago) and read 7402 times:
Having flown in those seats(and that very same plane), I have to agree that AA's "product presentation" can be very hit or miss. Simply placing every pillow in a uniform manner would present a far more professional image. Its not like its time consuming.
However, getting AA FA's to do this on a routine basis will probably involve some kind of negociation.
Quoting ATLflyer (Thread starter):
How much nicer would it look if the seat belts were folded and pillow and blankets were nicely placed on top of the seats?
AA contracts for the cleaning of those pillows/blankets after every flight. I prefer that they stay in the bag as the cleaner returns them so they dont come in contact with other dirty surfaces.
The 747: The hands who designed it were guided by god.
smi0006 From Australia, joined Jan 2008, 1407 posts, RR: 0 Reply 8, posted (3 years 3 months 4 days 5 hours ago) and read 7216 times:
Quoting ATLflyer (Thread starter): This photo just bothers me. This is AA's premium cabin yet they still pay NO attention to detail. How much nicer would it look if the seat belts were folded and pillow and blankets were nicely placed on top of the seats?
I couldn't agree more!!
Attention to detail makes a massive difference subconsciously. When boarding an aircraft having soft subtle music, lighting levels correct for the time of day (and yes I am aware that this may not mean dimming them for safety reasons), a clean and tidy cabin and nicely groomed crew set the atmosphere for a flight. The aim is to have people walk in and begin to relaxed and feel calm. And these things cost nothing!!! This doesn't mean the blankets and pillows can't be wrapped in plastic either, it is possible to wrap them in plastic and still place them nicely!
If you’re not going to present the cabin nicely for boarding, why present the meal nicely for eating?
The best presented cabins that I have seen during boarding have been QR and QF. QF when on an Australian bound sector and they are playing the moving post-cards with the Kids choir on them on the PTVs, 'I still call Australia home' is playing and the mood lighting is light and bright but still soft on they eyes if that makes sense. QR is more creative with the mood lighting having different colours, pink and blue I think.
m11stephen From United States of America, joined Aug 2008, 1208 posts, RR: 1 Reply 9, posted (3 years 3 months 4 days 5 hours ago) and read 7032 times:
Quoting smi0006 (Reply 8): Attention to detail makes a massive difference subconsciously. When boarding an aircraft having soft subtle music, lighting levels correct for the time of day (and yes I am aware that this may not mean dimming them for safety reasons),
Proper lighting and smooth jazz make for a great atmosphere!
My opinions, statements, etc. are my own and do not have any association with those of any employer.
flyfree727 From United States of America, joined Jul 2007, 576 posts, RR: 0 Reply 10, posted (3 years 3 months 4 days 5 hours ago) and read 6886 times:
and about 2 minutes after boarding, the blankets are thrown on the floor under the footrest space or most commonly BEHIND the seat in the area designed for the seat to actually recline, or in the next empty seat. The seat back work table is crammed with papers, laptops, magazines, bose headseats, mcdonalds bags, etc. Shoes come off, usually ending up in the aisle. Feet are placed up on the wall, across the tray table, slung over the armrest. During the flight newpapers, water bottles, magazines, snack boxes/bags etc are thrown on the floor giving the illusion of a movie theater. It is very common while deplaning to hear remaks like "wow these first class passgengers are really messy" Point of post: I have NEVER in 21 years had a passenger comment on a cabin being a "mess" , a blanket not properly folded, or placed to the customers liking during boarding. I sure hope no one loses sleep tonight over the MESSED up looking cabin in the photo posted.
commavia From United States of America, joined Apr 2005, 10225 posts, RR: 62 Reply 12, posted (3 years 3 months 4 days 4 hours ago) and read 6704 times:
Quoting flyfree727 (Reply 10): and about 2 minutes after boarding, the blankets are thrown on the floor under the footrest space or most commonly BEHIND the seat in the area designed for the seat to actually recline, or in the next empty seat. The seat back work table is crammed with papers, laptops, magazines, bose headseats, mcdonalds bags, etc. Shoes come off, usually ending up in the aisle. Feet are placed up on the wall, across the tray table, slung over the armrest. During the flight newpapers, water bottles, magazines, snack boxes/bags etc are thrown on the floor giving the illusion of a movie theater. It is very common while deplaning to hear remaks like "wow these first class passgengers are really messy" Point of post: I have NEVER in 21 years had a passenger comment on a cabin being a "mess" , a blanket not properly folded, or placed to the customers liking during boarding. I sure hope no one loses sleep tonight over the MESSED up looking cabin in the photo posted.
Byrdluvs747 From United States of America, joined Jul 2004, 2152 posts, RR: 1 Reply 13, posted (3 years 3 months 4 days 4 hours ago) and read 6695 times:
Quoting ATLflyer (Reply 11): I think it makes a huge difference when you board and see a neat cabin:
Ah yes, the DL inward facing coffins. I knew it wouldn't be long before the Deltoids show up on this thread.
The 747: The hands who designed it were guided by god.
m11stephen From United States of America, joined Aug 2008, 1208 posts, RR: 1 Reply 14, posted (3 years 3 months 4 days 4 hours ago) and read 6624 times:
Quoting Byrdluvs747 (Reply 13): Ah yes, the DL inward facing coffins. I knew it wouldn't be long before the Deltoids show up on this thread.
Is it just me or do the DL seats remind you of those blue gym mats we had in elementary school? Also, I'd rather be able to look out the window in AA J and not have to see a chiropractor vs. straining my neck the entire flight and having my seat belt folded for a few seconds when I board...
My opinions, statements, etc. are my own and do not have any association with those of any employer.
smi0006 From Australia, joined Jan 2008, 1407 posts, RR: 0 Reply 15, posted (3 years 3 months 4 days 4 hours ago) and read 6608 times:
Quoting flyfree727 (Reply 10): I have NEVER in 21 years had a passenger comment on a cabin being a "mess" , a blanket not properly folded, or placed to the customers liking during boarding. I sure hope no one loses sleep tonight over the MESSED up looking cabin in the photo posted.
However it is subconcious, they may not complain (I agree it would be petty to complain) and it's not a huge deal from a literal point of view. But these small thing all add up in a customers mind, not so much in economy where everything is gernerally price based but in J it does, the pax themselves probably don't even realise it.
AirPacific747 From Denmark, joined May 2008, 2096 posts, RR: 23 Reply 18, posted (3 years 3 months 3 days 18 hours ago) and read 4594 times:
Quoting BMi727 (Reply 2): Maybe, but it could be a tight turnaround
That's not a valid excuse. The pax who will sit in those seats paid a lot for their tickets, and such simple details should be in place no watter what.
September11 From United States of America, joined May 2004, 3623 posts, RR: 23 Reply 19, posted (3 years 3 months 3 days 18 hours ago) and read 4535 times:
Looks like the photo was taken after the flight was completed. Empty flight.
ozark1 From United States of America, joined Mar 2006, 210 posts, RR: 0 Reply 20, posted (3 years 3 months 3 days 18 hours ago) and read 4135 times:
Ok I am confused. On that photo of the DL seats facing inward...do they swivel around so you can look out the window? Easy access to the aisle but I've never seen seats facing that way. Sorry, i am probably asking a dumb question but am just curious.
Thanks
777STL From United States of America, joined Dec 2004, 3055 posts, RR: 3 Reply 21, posted (3 years 3 months 3 days 18 hours ago) and read 3801 times:
I've flown AA premium plenty of times and this isn't honestly something I would have picked nits over. Cabin cleaning is usually subcontracted anyway, so the airline isn't totally to blame.
Airportugal310 From United States of America, joined Apr 2004, 3104 posts, RR: 2 Reply 22, posted (3 years 3 months 3 days 18 hours ago) and read 3680 times:
I absolutely enjoy the attitude towards AA on these forums. I should also say that I haven't ever flown AA, don't plan to, nor care either way.
I have noticed that a thread on AA can go one of four ways:
1) Someone makes a comment about something negative, and everyone agrees
2) Someone makes a comment about something negative, and everyone disagrees
3) Someone makes a comment about something positive, and everyone agrees
3) Someone makes a comment about something positive, and everyone disagrees
Frankly, I agree with the poster, and specifically this comment:
Quoting smi0006 (Reply 8): The aim is to have people walk in and begin to relaxed and feel calm. And these things cost nothing!!!
Correct. It is about perception folks. Not about the actual product - there is a distinction. I am sure you have all heard about first impressions in some form or another.
Quoting September11 (Reply 19): Looks like the photo was taken after the flight was completed. Empty flight.
CALPSAFltSkeds From United States of America, joined Dec 2006, 2234 posts, RR: 7 Reply 23, posted (3 years 3 months 3 days 18 hours ago) and read 3680 times:
Quoting 777STL (Reply 21): I've flown AA premium plenty of times and this isn't honestly something I would have picked nits over. Cabin cleaning is usually subcontracted anyway, so the airline isn't totally to blame
I guess then if the food's bad that's not AA's problem either as it's usually subcontracted.
Isn't the airline responsible to set standards for their subcontractors?
777STL From United States of America, joined Dec 2004, 3055 posts, RR: 3 Reply 24, posted (3 years 3 months 3 days 18 hours ago) and read 3603 times:
Quoting CALPSAFltSkeds (Reply 23): I guess then if the food's bad that's not AA's problem either as it's usually subcontracted.
Isn't the airline responsible to set standards for their subcontractors?
Notice I said "isn't totally to blame".
No one cares when your next flight is....
25 B727fan: Agreed. If the shot taken is meant to advertise something, then "presentation" is key factor.
26 LAXSTEW: i bet many of your premium passengers certainly notice whether the cabin they enter is neat and inviting or sloppy and just kinda thrown together. an
27 BA174: Never been on any European or middle eastern carrier with seats layed up like that. It is know that it is common for US carriers not to be as slik as
28 BMI727: What is more important to you: having the blanket and seatbelts nicely folded on the seat, or leaving on time?
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Also, I'd rather be able to look out the window in AA J and not have to see a chiropractor vs. straining my neck the entire flight and having my seat belt folded for a few seconds when I board...
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