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Frankfurt Sucks!  
User currently offlinedanild From United States of America, joined Jun 2005, 122 posts, RR: 0
Posted (4 years 6 months 4 weeks 1 day ago) and read 5266 times:

Hi all!

I was really looking forward to experiencing Lufthansa's First Class Terminal in Frankfurt this March 2010 on our flight ORD-FRA-DEL-FRA-ORD, when I got ther We were welcomed by a 10 mile long walk to immigration followed by a 5 mile long walk to the FCT. Followed by an amazing club, followed by an amazing Mercedez Benz ride to the plane!

Now they make you feel like nomad first and then like a star WHY!?

I figured on the way back it wouldn't be so bad... IT WAS WORSE! We had a 1.5 hour to connect well it was barely enough we had a Lufthansa welcome agent who barely knew her name followed by a 20 mile long walk to the United gates. Followed by a very racist security officer (If you had dark skin you'd be stopped!) followed by another 5 mile long walk followed by a 1000 people long line to board the United flight.

Know I know I'm exhagerating a little bit but I have connected in Munich before and it's 100000 times better now what are your thoughts... do you agree that Frankfurt sucks for connections???? thanks for your comments!


Danild
33 replies: All unread, showing first 25:
 
User currently offlineByrdluvs747 From United States of America, joined Jul 2004, 2370 posts, RR: 1
Reply 1, posted (4 years 6 months 4 weeks 1 day ago) and read 5209 times:

LOL!

FRA sucks because you had to walk? Ever been to LHR?



The 747: The hands who designed it were guided by god.
User currently offlinedc9northwest From Switzerland, joined Feb 2007, 2298 posts, RR: 7
Reply 2, posted (4 years 6 months 4 weeks 23 hours ago) and read 5184 times:

Quoting Byrdluvs747 (Reply 1):
LOL!

FRA sucks because you had to walk? Ever been to LHR?

I read it as 20 mile long queues at first for some reason... In fact I know the reason: my brain wouldn't register an airport sucking for long distances involved; long lines would've been different.


User currently onlinekiwiandrew From New Zealand, joined Jun 2005, 8580 posts, RR: 13
Reply 3, posted (4 years 6 months 4 weeks 23 hours ago) and read 5091 times:
Support Airliners.net - become a First Class Member!

I thought the First class terminal was only for FRA originating pax ? Have they opened it up to transit pax as well ?


Moderation in all things ... including moderation ;-)
User currently offlineLTU932 From Germany, joined Jan 2006, 13864 posts, RR: 50
Reply 4, posted (4 years 6 months 4 weeks 15 hours ago) and read 4981 times:

I do agree that the walk to immigration is way too long. It does feel like 10 miles walking from the LH gates to immigration, but at least for EU citizens with electronic passports, passport control can be a real breeze (no idea if those E-Passport checkpoints are still EU-citizens only). However, because I needed to get to the A-Gates, I had to basically leave the airport via customs, just to get to the A-Gates at T1. FRA is truely a real maze to get through, at least I had plenty to spare, despite my 1 hour 30 minute connection, and only the gate changed, but that was no problem for me.

User currently offlineDTWLAX From United States of America, joined Aug 2009, 807 posts, RR: 0
Reply 5, posted (4 years 6 months 4 weeks 12 hours ago) and read 4920 times:

Quoting danild (Thread starter):
ORD-FRA-DEL-FRA-ORD, when I got ther We were welcomed by a 10 mile long walk to immigration followed by a 5 mile long walk to the FCT.

Why did you have to go through immigration at FRA?
You can connect airside at FRA.


User currently offlineHT From Germany, joined May 2005, 6525 posts, RR: 23
Reply 6, posted (4 years 6 months 3 weeks 6 days 21 hours ago) and read 4783 times:

Quoting danild (Thread starter):
United gates. Followed by a very racist security officer (If you had dark skin you'd be stopped!) followed by another 5 mile long walk followed by a 1000 people long line to board the United flight.

For this, UA should be the one to be blamed ...

Quoting DTWLAX (Reply 5):
Why did you have to go through immigration at FRA?
You can connect airside at FRA.

Exactly my thoughts.
@OP: What were the exact gates involved ?

Quoting LTU932 (Reply 4):
However, because I needed to get to the A-Gates, I had to basically leave the airport via customs, just to get to the A-Gates at T1

Use the tunnel between B and A-gates ! No need to go through security again.
-HT



Carpe diem ! Life is too short to waste your time ! Keep in mind, that today is the first day of the rest of your life !
User currently offlinedanild From United States of America, joined Jun 2005, 122 posts, RR: 0
Reply 7, posted (4 years 6 months 3 weeks 6 days 2 hours ago) and read 4684 times:

Quoting DTWLAX (Reply 5):

Why did you have to go through immigration at FRA?
You can connect airside at FRA.

I really wanted to see the FCT and aparently the only way to do that was to clear immigration and then go to the FCT..



Danild
User currently offlinedanild From United States of America, joined Jun 2005, 122 posts, RR: 0
Reply 8, posted (4 years 6 months 3 weeks 6 days 2 hours ago) and read 4677 times:

Quoting Byrdluvs747 (Reply 1):
FRA sucks because you had to walk? Ever been to LHR?

I have been to LHR and for that matter to ATL and ORD, or even LAX but honestly I don't know what happened but it just seemed like we walked forever... it's not that I'm a whimp for walking it's just that I wasn't mentally prepared for all that walking and for all the hassles that Frankfurt threw at us... it seemed like an obstacle course... I have connected in MUC, AMS, CDG, MAD, LHR and LGW in Europe but based on this experience FRA takes the podium as the most inconvenient place to connect... maybe next time it'll be better...



Danild
User currently offlinedanild From United States of America, joined Jun 2005, 122 posts, RR: 0
Reply 9, posted (4 years 6 months 3 weeks 6 days 1 hour ago) and read 4675 times:

Quoting kiwiandrew (Reply 3):
I thought the First class terminal was only for FRA originating pax ? Have they opened it up to transit pax as well ?

We used it so I guess the answer is yes... but you have to depart on a Lufthansa operated flight....



Danild
User currently offlinedanild From United States of America, joined Jun 2005, 122 posts, RR: 0
Reply 10, posted (4 years 6 months 3 weeks 6 days 1 hour ago) and read 4673 times:

Quoting HT (Reply 6):
For this, UA should be the one to be blamed ...

Yes and No, the ground personnel were Lufthansa staff.... supervised by 1 United employee... either way... it was strange that even being a FC PAX they wanted us to stand inline considering after the infamous "long walk" we got after all the preboarding formalities had passed so it was every man out for himself! hehehe   ... again not a big deal... just an inconvenience. In the end after strugling a litle bit we did get to skip the line.



Danild
User currently offlinedanild From United States of America, joined Jun 2005, 122 posts, RR: 0
Reply 11, posted (4 years 6 months 3 weeks 6 days 1 hour ago) and read 4670 times:

Quoting HT (Reply 6):

Exactly my thoughts.
@OP: What were the exact gates involved ?

On the way there I have no clue   on the return we departed FRA from B-22, I don't remember what Gate we arrived from... I know we had to walk a long ways I want to say we arrived at a E gate... but to be honest I'm not 100% sure...



Danild
User currently offlinedalce From Netherlands, joined Feb 2007, 1704 posts, RR: 7
Reply 12, posted (4 years 6 months 3 weeks 5 days 19 hours ago) and read 4628 times:

Quoting danild (Reply 7):
I really wanted to see the FCT and aparently the only way to do that was to clear immigration and then go to the FCT..

So you did not NEED to go landside. You could have gone to a first class lounge and safed about 30000km of walking.
My opinion is that it is not FRA or LH to blame for long walking distances, but your own choices in being interested in the FCT ( which off course I can understand ).

I however do agree that walking distances can be very long at FRA.
I somehow always arrive in FRA at gate A42, which is also quite a walk to the main terminal building.



flown: F50,F70,CR1,CR2,CR9,E75,143,AR8,AR1,733,735,736,73G,738,753,744,77W,319,320,321,333,AB6.
User currently offlinerwSEA From Netherlands, joined Jan 2005, 3107 posts, RR: 2
Reply 13, posted (4 years 6 months 3 weeks 5 days 17 hours ago) and read 4610 times:

I will be connecting in FRA next month, on an AMS-FRA-BEG routing with LH. Is it a pain to connect from Schengen to non-Schengen flights? Can I expect similar walking distances for this connection?

User currently offlinedalce From Netherlands, joined Feb 2007, 1704 posts, RR: 7
Reply 14, posted (4 years 6 months 3 weeks 5 days 15 hours ago) and read 4573 times:

Quoting rwSEA (Reply 13):
I will be connecting in FRA next month, on an AMS-FRA-BEG routing with LH. Is it a pain to connect from Schengen to non-Schengen flights? Can I expect similar walking distances for this connection?

Normally not a problem, although walking distances are bigger than at AMS. I have been in FRA more than a couple of times, also to connect to other flights and never had a problem doing so.
If you have to change from the A pier to the B pier, make sure you use the tunnel which is available.
FRA isn't that big of a problem from my point of view, especially considering that it is a major airport and not some secondary airport ( with all respect ) like HAM or STR.
However there are also people who are simply to lazy or dumb to understand how an airport works. If that is the case, don't go to big airports and fly on FR 

just my € 0.02



flown: F50,F70,CR1,CR2,CR9,E75,143,AR8,AR1,733,735,736,73G,738,753,744,77W,319,320,321,333,AB6.
User currently offlineHT From Germany, joined May 2005, 6525 posts, RR: 23
Reply 15, posted (4 years 6 months 3 weeks 5 days 14 hours ago) and read 4562 times:

Quoting rwSEA (Reply 13):
AMS-FRA-BEG routing with LH. Is it a pain to connect from Schengen to non-Schengen flights?

No.
Basically all depends on your arrival gate.
Chances are slim that your a/c will use a contact gate at Pier A.
More likely, your a/c will use a remote stand and a bus will drop you either at A-gates or B-gates (no option to choose by the passenger).
Your flight to BEG most likely will depart from the non-Schengen part of B-gates (at least your boarding gate most likely will be there).
Just in case you (or one in your traveling party) have problems walking at normal pace for longer distances, arrange a assisted transport via LH several days before departue.

Quoting dalce (Reply 14):
although walking distances are bigger than at AMS.

The trek from H-gates to B-gates at AMS ain't too short either (and usually a farily long wait at passport & security check seems to be involved whenever I have to use it. I even once considered to go landside from H and back airside for B/C-gates ...).
-HT



Carpe diem ! Life is too short to waste your time ! Keep in mind, that today is the first day of the rest of your life !
User currently offlineLTU932 From Germany, joined Jan 2006, 13864 posts, RR: 50
Reply 16, posted (4 years 6 months 3 weeks 5 days 12 hours ago) and read 4539 times:

Quoting HT (Reply 6):
Use the tunnel between B and A-gates ! No need to go through security again.

In that case, I got lost. I did ask, but either the informaiton wasn't good enough, or I simply forgot again. Anyway, I still had time to spare, so it was a good way to burn some of the time off, though I still find FRA to be a total maze (the automated passport control made up for it). One good thing about FRA security: Unlike SJO and MEX, I didn't have to take off my shoes in FRA.

In any case, FRA wasn't that bad when I compare it to what happened to me in MEX, where I was told by MX staff I could transit without having to go through customs (even the F/As didn't give me a customs form), yet I did have to go through customs, stand an eternity in line for passport control, fill out a new immigration form because of a typo, and even go landside and re-clear security (combined with a very long walk to the gate), when I should have been transferring airside and get my boarding pass at the gate (according to my travel agency).


User currently offlinedaviation From , joined Dec 1969, posts, RR:
Reply 17, posted (4 years 6 months 3 weeks 3 days 11 hours ago) and read 4397 times:

I agree. Frankfurt Airport sucks. I've been to most every American hub airport. Some are OK, some are not so OK. They are all paradise in comparison to Frankfurt Airport. With my son and mother last summer, this airport is completely unable to help disabled passengers. My mother had to ride three separate transports to go from the A gates to the C gates, including another security check. Since there was a lack of transports, my son and I walked from A to C; it seemed like endless walks and diversions. I had heard that Munich Airport has some beer gardens on the premises, so I was looking forward to getting some flavor of Germany at Frankfurt. I might as well have been in Cincinnati, although Cincinnati is a much easier airport to navigate.

On our return flihgt, when we reached Frankfurt, we were placed in a one-hour holding pattern. The weather was fine, but the traffic was congested, and there was no available gate for us. We stopped on the tarmac and discharged the passengers down a long, long staircase. I wondered how I was going to get my disabled mother down that long staircase. Very slowly, as it turned out.

We then took a bus to the C terminal. And we began the horror show of Frankfurt Airport one more time. We had to take three separate electric carts because you cannot get the handicapped passengers from one terminal to another. The ground staff was not too pleasant. They ordered, 'Folge mir,' which I know means 'follow me.' We also had to do another security check because they took us out of the secure area.

We had a four-hour layover in Frankfurt, and most of that time was used just to get from terminal C to A. Do I have to tell you about the 'toiletten' at FRA? At any American airport, you have restrooms every few hundred feet, and inside each restroom are probably 20 toilets, and they are all clean. At the Frankfurt gates, there is one restroom with one toilet. It took me 20 minutes just to find an empty toilet, and then I had to clean it before I could sit down. It was filthy. I didn't expect this at all.


User currently offlineshamrock604 From Ireland, joined Sep 2007, 4192 posts, RR: 12
Reply 18, posted (4 years 6 months 3 weeks 3 days 1 hour ago) and read 4356 times:

I have to agree. Frankfurt FRA is a total dump, except T2.

I honestly dont know why LH hasnt upped sticks and moved its transfer business lock, stock and barrel to Munich, which is an absolute pleasure to use.

FRA T1 is dingy, dreary, outdated, boring, and claustrophobic. While its transport links are excellent, it is perhaps its only good point. Gate lounges are far too small for Long haul fights, and I dread to think what its going to be like when the A380 enters LH service.

Out of the "Big 5" EU hubs, I can honestly say that I would consider 3 of them to be fairly evenly rated, One of them to be not so far behind, and one right down at the bottom.... I would consider AMS, MAD (IB's Hub at T4), and LHR (BA's T5) at the top of the hub list about even. CDG (AF T2) would be somewhat behind, but still significantly ahead of FRA (LH T1).

It may be efficient, it may all run on a very tight plot of land (FRA doesnt exactly cover a huge area - and every inch of space is used), but that doesnt make it appealing to pax.

Quoting daviation (Reply 17):
At any American airport, you have restrooms every few hundred feet, and inside each restroom are probably 20 toilets, and they are all clean. At the Frankfurt gates, there is one restroom with one toilet.

I had noticed that. Have also noticed this at ZRH, DUS and WAW also. Dont people in Middle Europe piss as often as the rest of us????......  



Flown EI,FR,RE,EIR,VE,SI,TLA,BA,BE,BD,VX,MON,AF,YS,WX,KL,SK,LH,OK,OS,LX,IB,LTU,HLX,4U,SU,CO,DL,UA,AC,PR,MH,SQ,QF, EY, EK
User currently offlinefaucett From Peru, joined Jul 2009, 60 posts, RR: 0
Reply 19, posted (4 years 6 months 3 weeks 2 days 15 hours ago) and read 4312 times:

I know that connecting in FRA (specially from non Schengen to Schengen flights and vv) can mean taking a long stroll in a sometimes maze-like environment, but hey, after sitting for a few hours in a plane, I find walking gratifying...
Plus, it's not worse than LHR, ATL, CDG or AMS....



faucett
User currently offlinedanild From United States of America, joined Jun 2005, 122 posts, RR: 0
Reply 20, posted (4 years 6 months 3 weeks 2 days 14 hours ago) and read 4301 times:

Quoting dalce (Reply 14):
However there are also people who are simply to lazy or dumb to understand how an airport works. If that is the case, don't go to big airports and fly on FR

  I know you didn't just call me lazy and dumb....

At any rate... navigating through an airport shouldn't take a master's degree... it should be a seamless experience and all that should be required is to know how to read.



Danild
User currently offlinedanild From United States of America, joined Jun 2005, 122 posts, RR: 0
Reply 21, posted (4 years 6 months 3 weeks 2 days 14 hours ago) and read 4300 times:

Quoting daviation (Reply 17):
We had a four-hour layover in Frankfurt, and most of that time was used just to get from terminal C to A. Do I have to tell you about the 'toiletten' at FRA? At any American airport, you have restrooms every few hundred feet, and inside each restroom are probably 20 toilets, and they are all clean. At the Frankfurt gates, there is one restroom with one toilet. It took me 20 minutes just to find an empty toilet, and then I had to clean it before I could sit down. It was filthy. I didn't expect this at all.

OOOPS! I forgot about the bathrooms!!! Maybe that's why the walk seemed so long...   



Danild
User currently offlineHT From Germany, joined May 2005, 6525 posts, RR: 23
Reply 22, posted (4 years 6 months 3 weeks 2 days 14 hours ago) and read 4286 times:

Quoting danild (Reply 20):
Quoting dalce (Reply 14):

&

Quoting danild (Reply 21):
Quoting daviation (Reply 17):

Hint on technical issue:

Unlike at most other website's forums, here on A.net it is easy to quote multiple replies within a single reply.
No need to make 1:1-replies and artifically inbreasing the post counter / reply counter ..

___________________
Experience at FRA:
I arrived at gate A11 and departed from A62 to ATL yesterday.
If it hadn't been for some peoples passports requriring more work, the transfer would have been a breeze, even w/o additional security check. (Yes, the outbound immigration booth was staffed by a single officer only ...   ).

However, I imagine that once pier A+ is operational, the cul-de-sac then serving piers A0 and A+ could become the source of taxiing delay, as getting in and out of the cul-de-sac is single´file only. But the recent move to locate more langhaul services (= less shorthaul) positively reduces the number of a/c movements.
-HT



Carpe diem ! Life is too short to waste your time ! Keep in mind, that today is the first day of the rest of your life !
User currently offlinedaviation From , joined Dec 1969, posts, RR:
Reply 23, posted (4 years 6 months 3 weeks 2 days 12 hours ago) and read 4281 times:

I'm surprised that someone above mentioned ATL as a difficult airport for transfer. I use ATL all the time, and it is the easiest process! The subway is very easy to navigate, the terminals are laid out parallel, if you request a wheelchair it is waiting at the gate, there are hundreds of toilets. I can't imagine how anyone can compare that experience with FRA. I've been told that Munich is far superior to FRA, so if my future travels take me to/through Germany, I will certainly opt for Munich.

As a funny aside, I collect souvenir thimbles from around the world. I was of course looking forward to buying several 'fingerhutten' at FRA, and I found the shop that sells them. But I was so angry, so I didn't purchase a single one. My family and friends thought that was very funny - I am so obsessed with the souvenirs, but I would refuse to buy one because of the bad airport experience!


User currently offlinedanild From United States of America, joined Jun 2005, 122 posts, RR: 0
Reply 24, posted (4 years 6 months 3 weeks 2 days 11 hours ago) and read 4264 times:

Quoting HT (Reply 22):
Hint on technical issue:

Unlike at most other website's forums, here on A.net it is easy to quote multiple replies within a single reply.
No need to make 1:1-replies and artifically inbreasing the post counter / reply counter ..

COOL!!! Thanks for the tip! I didn't know how to do this! I wasn't trying to artificially inflate the counter... I just never had to answer to several posts at the same time.

Quoting daviation (Reply 23):
I'm surprised that someone above mentioned ATL as a difficult airport for transfer. I use ATL all the time, and it is the easiest process! The subway is very easy to navigate, the terminals are laid out parallel, if you request a wheelchair it is waiting at the gate, there are hundreds of toilets. I can't imagine how anyone can compare that experience with FRA. I've been told that Munich is far superior to FRA, so if my future travels take me to/through Germany, I will certainly opt for Munich.

I also agree ATL is one of the easiest major airports to connect... I love it that you can either go right, left or down.. it's nearly impossible to get lost with this layout. And thanks to the underground train the connections can be done surprisingly quick. And I also agree when my future plans call for travel on Lufthansa (which I LOOOVE!) I will for sure choose Munich over Frankfurt.

[Edited 2010-04-02 10:31:40]


Danild
25 HT : Only *nearly* ...: On Saturday I got approached by a lady aged late-30's/early-40's looking for baggage claim. This was at the southernmost end of co
26 Bartond : I know that connecting in FRA (specially from non Schengen to Schengen flights and vv) can mean taking a long stroll in a sometimes maze-like environm
27 HT : My last flight left from gate A62 (LH to ATL) only a few paces after having arrived at A11. -HT
28 Bartond : Right, I was talking about if you begin your trip in Frankfurt to go to the states, some of the LH flights seem to be a pretty long distance from the
29 Bartond : Also, I'll say that the "Passport Check" station at FRA took about 10 minutes once we arrived from Montreal - literally NO time to clear customs compa
30 MadameConcorde : You are flying in First Class, you get access to the First Class Terminal, this most wonderful facility with the limo taking you to the foot of the pl
31 danild : I totally agree! other than Toko, Singapore or Dubai I don't think I have ever seen sooo many widebodies!! That part was cool! I never complained abo
32 Continental : I think sometimes FRA sucks, but it depends on who is working there. Last time when I was on a short connection coming off an AC flight, I was directe
33 blink182 : Before I go FRAbashing, I think we must note that MUC is a much newer terminal than FRA and therefore was built with the current operations mindset. F
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