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CO And The Volcano  
User currently offlinetraindoc From United States of America, joined Mar 2008, 360 posts, RR: 0
Posted (4 years 5 months 6 days 7 hours ago) and read 4284 times:

There are four of us travelling CO from SAT-IAH-EWR-MXP on 4/22. CO shows the EWR-MXP flight cancelled thru 4/20. However, LH is resuming almost all service from the USA to FRA and MUC today. IF LH can do it, whats going on with CO? Their web site has been a very poor source of information during this time. They seemed to have dropped the ball. I hope this is not their new approach to customer service under Jeff Smisek.

(BTW my wife and I are both Platinum Elites with CO, so we have put our money where our mouth is in regards to CO.)

Traindoc

7 replies: All unread, jump to last
 
User currently offlinetommy767 From United States of America, joined Aug 2003, 6584 posts, RR: 8
Reply 1, posted (4 years 5 months 6 days 7 hours ago) and read 4244 times:

Quoting traindoc (Thread starter):
I hope this is not their new approach to customer service under Jeff Smisek.

I don't think it has anything to do with Jeff. It has to do with scheduling ops at EWR just being a total mess after the Volcano. I'd see if you can get there on another star alliance carrier: United, Lufthansa, Air Canada, Scandinavian etc. Any of these carriers have comparable, if not better service than CO across the atlantic.



"Folks that's the news and I'm outta here!" -- Dennis Miller
User currently offlinenws2002 From United States of America, joined Feb 2008, 897 posts, RR: 0
Reply 2, posted (4 years 5 months 6 days 6 hours ago) and read 4157 times:

Quoting tommy767 (Reply 1):
I don't think it has anything to do with Jeff. It has to do with scheduling ops at EWR just being a total mess after the Volcano.

+1, crews and aircraft are out of position all over the place. CO is trying to resume the normal schedule, but our high aircraft utilization rate is causing issues.

As a CO employee I will also admit that we are not the best at irregular ops. I'm sure there is someone working on making it better, but compared with airlines like AA we are not at the same level.


User currently offlineIAHFLYR From United States of America, joined Jun 2005, 4790 posts, RR: 22
Reply 3, posted (4 years 5 months 6 days 4 hours ago) and read 3773 times:

Quoting traindoc (Thread starter):
I hope this is not their new approach to customer service under Jeff Smisek.

Just get prepared, Jeffy is making changes they are not close to passenger friendly in terms of what the most frequent CO flying folk are used to finding on CO flights.

For example.....pay more for exit row seats...buy food in the economy cabin with your credit card.............................and the most recent act, no response to overhead bin charges!!!! Is this all related to the volcano eruption???/ I think NOT!



Any views shared are strictly my own and do not a represent those of any former employer.
User currently offlineCODC10 From United States of America, joined Jul 2000, 2412 posts, RR: 6
Reply 4, posted (4 years 5 months 6 days 3 hours ago) and read 3711 times:

Quoting IAHFLYR (Reply 3):
no response to overhead bin charges

Just because Jeff didn't kowtow to some useless political stunt by the loudmouth Chuck Schumer (who is no friend of Continental) doesn't mean that CO will be levying carry on charges any time soon.

In terms of fees and ancillary revenues, CO is a follower, not a leader. They will be a lot quicker to respond now than in years past, but it is highly unlikely that they will be the first movers on any new nickel-and-diming.


User currently offlineAznMadSci From United States of America, joined Dec 2007, 3670 posts, RR: 5
Reply 5, posted (4 years 5 months 6 days 1 hour ago) and read 3353 times:

Quoting traindoc (Thread starter):
LH is resuming almost all service from the USA to FRA and MUC today. IF LH can do it, whats going on with CO? Their web site has been a very poor source of information during this time. They seemed to have dropped the ball.

LH has more to lose than CO. LH had to halt their entire operations, basically, while CO has to reshuffle their planes to get their European ops back in order as the rest of their ops has been functioning. Go to FlyerTalk if you want to complain about CO dropping the ball.



The journey of life is not based on the accomplishments, but the experience.
User currently offlinejustloveplanes From United States of America, joined Jul 2004, 1057 posts, RR: 1
Reply 6, posted (4 years 5 months 5 days 23 hours ago) and read 3208 times:

Quoting nws2002 (Reply 2):
As a CO employee I will also admit that we are not the best at irregular ops. I'm sure there is someone working on making it better, but compared with airlines like AA we are not at the same level.

Can't CO shift ops to the IAH and go to Southern Europe? Looks like they are wait and see at EWR.


User currently offlineThePinnacleKid From United States of America, joined Feb 2005, 725 posts, RR: 8
Reply 7, posted (4 years 5 months 5 days 15 hours ago) and read 3030 times:

Quoting justloveplanes (Reply 6):
Can't CO shift ops to the IAH and go to Southern Europe? Looks like they are wait and see at EWR.

A high volume of the European ops are 757's from EWR... as such they don't have the range to do IAH-Europe....



"Sonny, did we land? or were we shot down?"
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