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Who Flies The Friendliest Skies?  
User currently offlineFlyIGuy From United States of America, joined Feb 2004, 1097 posts, RR: 0
Posted (4 years 4 months 4 days 9 hours ago) and read 3684 times:

AOL's Mystery Flyer goes undercover to find the friendliest flight attendants and the most helpful service. Follow her journey on Twitter.

No hot food, no pillows and blankets, and on some flights, no complimentary water. What's left? The one thing that can turn a long, meal-less coach flight from an ordeal to a joyride is...friendliness: helpful airline personnel and flight attendants with a positive attitude.

Over the next few weeks, I'll be traveling coast-to-coast on ten of our country's busiest airlines as AOL's Mystery Flyer. And I'll be looking to answer one really important question:

The airlines I will be flying are:

1. United Airlines
2. Continental Airlines
3. Delta Airlines
4. Southwest Airlines
5. JetBlue
6. AirTran
7. American Airlines
8. US Airways
9. Alaska Airlines
10. Spirit Airlines

http://news.travel.aol.com/2010/04/2...friendliest-skies/?ncid=webmaildl4

So who will get the best review ???


The opinions I post are of mine and mine alone, not of the airline I work for.
16 replies: All unread, jump to last
 
User currently offlinemogandoCI From , joined Dec 1969, posts, RR:
Reply 1, posted (4 years 4 months 4 days 9 hours ago) and read 3633 times:

jetblue's staff is cheerful, fun, and friendly. VX is a close second.

with AA and UA, u kinda have to be flying F/J to get excellent service.

i always feel bad for the staff of US - they have to smile and remain friendly even though the unions absolutely can't get along with the boss.


User currently offlineMH017 From Netherlands, joined Apr 2005, 1687 posts, RR: 31
Reply 2, posted (4 years 4 months 4 days 9 hours ago) and read 3556 times:

I had some really helpful and good F/A's during my recent ORD-IAH-SJU-EWR-ORD flights...

Never flew on AS, but heard good things about them too...



don't throw away tomorrow !
User currently offlinekgaiflyer From United States of America, joined Jul 2008, 4264 posts, RR: 1
Reply 3, posted (4 years 4 months 4 days 9 hours ago) and read 3456 times:
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You might want to add XE and ZW to your list. Some of those ladies running the whole show
on short-haul CRJ-200 and ERJ-145 flights do amazing work.

And a shout-out to the FAs doing SFO-BOS on UA -- that is one long, long, endless flight.


User currently offlineFCAFLYBOY From United Kingdom, joined Nov 2006, 592 posts, RR: 0
Reply 4, posted (4 years 4 months 4 days 8 hours ago) and read 3433 times:

Quoting kgaiflyer (Reply 3):
And a shout-out to the FAs doing SFO-BOS on UA -- that is one long, long, endless flight.

Rubbish try doing LGW-BJL, or even worse LGW-YYZ return, off duty outbound, work inbound, no night stop
= hell on earth.

Having said that, SFO-BOS is long, kind of like LGW-SSH which alot of airlines in the UK do, not nice.
 


User currently offlinefca767 From United Kingdom, joined Nov 2006, 1745 posts, RR: 1
Reply 5, posted (4 years 4 months 4 days 8 hours ago) and read 3419 times:

Being from UK, travelled on USair,Delta,American I think I'll go for Southwest or Jetblue as someone else said  

User currently offlinesw733 From United States of America, joined Feb 2004, 6318 posts, RR: 9
Reply 6, posted (4 years 4 months 4 days 8 hours ago) and read 3386 times:

In my experience, it's definitely Southwest. I have not flown JetBlue though, but have flown all of the others. In my experience, US Airways, United and Spirit are the worst.

User currently onlinetharanga From United States of America, joined Apr 2009, 1864 posts, RR: 1
Reply 7, posted (4 years 4 months 4 days 8 hours ago) and read 3373 times:

You'd have to fly each airline dozens of times, in order to get a fair sample. And the regional affiliates, too. Not every airline's F/As are all equally friendly, and not all of them have good days everyday.

User currently offlineSQ_EK_freak From United Kingdom, joined Dec 2000, 1633 posts, RR: 20
Reply 8, posted (4 years 4 months 4 days 8 hours ago) and read 3373 times:

Surprised VX isn't on the list....?


Keep Discovering
User currently offlinehnl-jack From United States of America, joined Mar 2001, 819 posts, RR: 0
Reply 9, posted (4 years 4 months 4 days 8 hours ago) and read 3262 times:

Quoting FlyIGuy (Thread starter):
AOL's Mystery Flyer goes undercover to find the friendliest flight attendants and the most helpful service. Follow her journey on Twitter.

No hot food, no pillows and blankets, and on some flights, no complimentary water. What's left? The one thing that can turn a long, meal-less coach flight from an ordeal to a joyride is...friendliness: helpful airline personnel and flight attendants with a positive attitude.

Over the next few weeks, I'll be traveling coast-to-coast on ten of our country's busiest airlines as AOL's Mystery Flyer. And I'll be looking to answer one really important question:

The airlines I will be flying are:

1. United Airlines
2. Continental Airlines
3. Delta Airlines
4. Southwest Airlines
5. JetBlue
6. AirTran
7. American Airlines
8. US Airways
9. Alaska Airlines
10. Spirit Airlines

It is unfortunate that HA isn't on the list. Their FA's are amongst the most consistent and caring of the U.S. domestic carriers.



Grew up in the business and continued the family tradition.
User currently offlinePGNCS From United States of America, joined Apr 2007, 2821 posts, RR: 45
Reply 10, posted (4 years 4 months 4 days 8 hours ago) and read 3179 times:

Quoting tharanga (Reply 7):
You'd have to fly each airline dozens of times, in order to get a fair sample. And the regional affiliates, too. Not every airline's F/As are all equally friendly, and not all of them have good days everyday.

Exactly right. This bit has no validity. One person's subjective experiences in a flight or two doesn't paint a remotely accurate picture of reality.


User currently offlineViscount724 From Switzerland, joined Oct 2006, 25125 posts, RR: 22
Reply 11, posted (4 years 4 months 4 days 1 hour ago) and read 3028 times:

Quoting PGNCS (Reply 10):
Quoting tharanga (Reply 7):
You'd have to fly each airline dozens of times, in order to get a fair sample. And the regional affiliates, too. Not every airline's F/As are all equally friendly, and not all of them have good days everyday.

Exactly right. This bit has no validity. One person's subjective experiences in a flight or two doesn't paint a remotely accurate picture of reality.

Agree. It's almost impossible to obtain any kind of statistically-meaningful data based on one flight. I've had good and bad flights on every airline I've flown on. That's true for any service industry where you're dealing with human beings rather than machines.


User currently offlinedc9northwest From Switzerland, joined Feb 2007, 2281 posts, RR: 7
Reply 12, posted (4 years 4 months 3 days 21 hours ago) and read 2989 times:

Spirit. Spirit will definitely get the best reviews.

They're amazing. Everyone raves about them lately.


User currently offlinefbgdavidson From United Kingdom, joined Oct 2004, 3706 posts, RR: 28
Reply 13, posted (4 years 4 months 3 days 20 hours ago) and read 2945 times:

Quoting tharanga (Reply 7):
You'd have to fly each airline dozens of times, in order to get a fair sample. And the regional affiliates, too. Not every airline's F/As are all equally friendly, and not all of them have good days everyday.

Exactly. Also depending upon your perspective you might find different results. I find BA's staff generally professional but know others that find that approach stuffy. The same way my father found VS's staff to be rather informal and unprofessional others find it friendly.



"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
User currently offlinecharliefoxtrot From United States of America, joined Apr 2010, 5 posts, RR: 0
Reply 14, posted (4 years 4 months 3 days 19 hours ago) and read 2934 times:

VX, B6, CO, WN and... (personal experience) once you make it to the cabin, NK FA's are quite friendly.

User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19204 posts, RR: 52
Reply 15, posted (4 years 4 months 3 days 11 hours ago) and read 2895 times:

Quoting SQ_EK_freak (Reply 8):
Surprised VX isn't on the list....?

Me too! I had terrific experiences on it.



"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offlinesignol From United Kingdom, joined Oct 2007, 3003 posts, RR: 8
Reply 16, posted (4 years 4 months 3 days 10 hours ago) and read 2882 times:

Quoting Pe@rson (Reply 15):

If this is to make news, the cynic in me says that's why they're not testing Virgin America. Everything nice does not make good TV (or blog rant, or whatever...)

signol



Flights booked: none :(
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