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Should I Accept This Ridiculous Fee By EgyptAir?  
User currently offlineBirdwatching From Germany, joined Sep 2003, 3836 posts, RR: 51
Posted (4 years 5 months 5 days 22 hours ago) and read 10429 times:

I'm being charged a fee by EgyptAir that I believe I really shouldn't be paying. It's not a lot of money, I know, but still I feel that it is unwarranted and I shouldn't just accept this. I'm kind of out of options here, just wanted to ask for your opinion:

I booked an Alexandria-Cairo flight on egyptair.com a couple of months ago in business class.
A couple of weeks before the flight EgyptAir decided to cancel the flight. They sent me an email that I'm rebooked on a 7:30 AM departure; the original flight was at 6:05 PM, a difference of almost 12 hours. No other option is available, they no longer had ANY other flight than that one 7:30 AM departure. I only had a couple of days in Egypt and taking this "alternative" flight was not an option to me, so I canceled it, at least knowing that I had a business class fare.
So after about a month they returned the fare to my credit card, minus a $9.55 fee. When I asked them about the fee, they replied it is because I noshowed. I answered I did NOT noshow, I actually canceled more than a week before departure. So they replied, that fee is the cancel fee. So I kindly asked them to refund me the full amount. They never replied.

Hello?? I held a refundable business class ticket. I did not intend to cancel, THEY canceled my original itinerary, moved my departure time almost 12 hours, and expected me to be happy with this on a 30 min flight that has plenty of competition by train and bus. What about business travelers between those two cities? Do they just move their meetings by 12 hours every time EgyptAir does something like this or what?

I got the impression in that country that pretty much everybody is trying to screw you for your money, but this is going too far, this is a Star Alliance carrier where I expect some standards. At least that they should at least reply to my answer email and not just wait till I forget about it.

Any opinions?
Soren   


All the things you probably hate about travelling are warm reminders that I'm home
22 replies: All unread, jump to last
 
User currently offlinejetfuel From Australia, joined Jan 2005, 2252 posts, RR: 0
Reply 1, posted (4 years 5 months 5 days 21 hours ago) and read 10382 times:

email SA and complain. I agree it's wrong


Where's the passion gone out of the airline industry? The smell of jetfuel and the romance of taking a flight....
User currently offlineBirdwatching From Germany, joined Sep 2003, 3836 posts, RR: 51
Reply 2, posted (4 years 5 months 5 days 21 hours ago) and read 10349 times:

Quoting jetfuel (Reply 1):
email SA and complain. I agree it's wrong

You mean email Star Alliance? I believe they have bigger things to worry about than some business class traveler wanting a $10 fee back.
Soren   



All the things you probably hate about travelling are warm reminders that I'm home
User currently offlineETinCaribe From Ethiopia, joined Dec 2009, 738 posts, RR: 0
Reply 3, posted (4 years 5 months 5 days 21 hours ago) and read 10329 times:

Quoting Birdwatching (Thread starter):
I got the impression in that country that pretty much everybody is trying to screw you for your money, but this is going too far, this is a Star Alliance carrier where I expect some standards

I agree that you should not be charged for this and do at least deserve a reply, but pretty broad brush you are using there, don't you think?


User currently offlineRemcor From United States of America, joined Feb 2006, 358 posts, RR: 0
Reply 4, posted (4 years 5 months 5 days 21 hours ago) and read 10277 times:

Quoting Birdwatching (Reply 2):
You mean email Star Alliance? I believe they have bigger things to worry about than some business class traveler wanting a $10 fee back.

Well, unless they lose a business class customer over $10.


User currently offlineTwolz2rn From United States of America, joined Oct 2005, 452 posts, RR: 0
Reply 5, posted (4 years 5 months 5 days 21 hours ago) and read 10269 times:

Can I ask why you chose to FLY between Alexandria and Cairo?

User currently offlinegoldorak From France, joined Sep 2006, 1872 posts, RR: 4
Reply 6, posted (4 years 5 months 5 days 20 hours ago) and read 10139 times:

Good luck to obtain a response from MS. Last year, I had a baggage issue with them. I wrote a complaint letter that I sent 3 times because of no answer and of course I never received any response. This airline is a complete joke. *A will have a lot of work with them to improve their services to *A standards

User currently offlineUAL747DEN From United States of America, joined Dec 2003, 2392 posts, RR: 11
Reply 7, posted (4 years 5 months 5 days 19 hours ago) and read 9904 times:

Quoting Birdwatching (Reply 2):
You mean email Star Alliance? I believe they have bigger things to worry about than some business class traveler wanting a $10 fee back.

Well that is a weird response to a good idea. Don't you think Egypt air also has bigger things to worry about than some business class traveler wanting a $10 fee back? If you think that its really not that big of a deal like you say in your response to this poster trying to help you out then why are you waisting Egypt Air's time and why are you waisting our time with this question?
I agree with jetfuel, if you are getting no kind of response from Egypt Air maybe you can find an email address for STAR and tell them of your troubles and they can give you better advise or forward your message to someone at MS who can help you. STAR is not able to force MS to do anything but at least you will be pointing out that you are dissatisfied with them and that they are not doing what you would expect of a STAR ALLIANCE carrier. With STAR ALLIANCE you are dealing with the best of the best and they should know if someone is getting out of line!



/// UNITED AIRLINES
User currently offlineshieldm1 From United States of America, joined Jul 2010, 24 posts, RR: 0
Reply 8, posted (4 years 5 months 5 days 19 hours ago) and read 9876 times:

Quoting UAL747DEN (Reply 7):
If you think that its really not that big of a deal like you say in your response to this poster trying to help you out then why are you waisting Egypt Air's time and why are you waisting our time with this question?

It may not be a big deal but it could be the loss of a Business Class customer. Depending on how birdwatching feels once this is or isn't resolved Egypt Air could lose hundreds of dollars in profit in the future or even thousands as opposed to not making these ten measly dollars right now.


User currently offlineMSYPI7185 From United States of America, joined Oct 2007, 711 posts, RR: 0
Reply 9, posted (4 years 5 months 5 days 19 hours ago) and read 9876 times:

I agree with you, and I understand the principle of the issue. Is it really worth your time and effort to go after this $9.95, how much time and energy are you wasting? I mean your are absolutely correct, but is it really worth the agrivation and trouble?

I would never fly them again unless I have absolutely no choice.

MD

[Edited 2010-07-16 00:36:50]

User currently offlineburj From United States of America, joined Nov 2007, 901 posts, RR: 4
Reply 10, posted (4 years 5 months 5 days 18 hours ago) and read 9645 times:

Have you disputed it with your credit card company? That would be my first step as MS will more likely listen to the credit card company than they will to you....

User currently offlineEastAlt From United States of America, joined Aug 2009, 29 posts, RR: 0
Reply 11, posted (4 years 5 months 5 days 17 hours ago) and read 9453 times:

Listen Up, If im reading this correclty, you were part of whats called a Schedule Change' In this case Egypt Air rebooked you on an alternate flight without any penalties. However, you later canceled the trip, now you are probably subject to a fee. I would read the Contract of Carriage to see what the terms are. I think you got off cheap. Remember you are also under the laws of another contry.

User currently offlinedldtw1962 From United States of America, joined May 2009, 393 posts, RR: 0
Reply 12, posted (4 years 5 months 5 days 14 hours ago) and read 9113 times:

Complaining to Star will not do a thing. If you did have a fully refundable ticket then they are wrong in charging you
this fee. However, I have found that a "Fully" Refundable ticket is not fully refundable. Air carriers have found a way
to keep a small fee. As for going to Star. They will not be able to do anything for you. As they have no power in making Egypt Air refund your money. If it was me. I would write the letter and then drop it. Remember, Nothing in
life is fully refundable anymore.

chuck


User currently offlineSeeTheWorld From United States of America, joined Dec 2005, 1325 posts, RR: 4
Reply 13, posted (4 years 5 months 5 days 14 hours ago) and read 8945 times:

Quoting EastAlt (Reply 11):
Listen Up, If im reading this correclty, you were part of whats called a Schedule Change' In this case Egypt Air rebooked you on an alternate flight without any penalties. However, you later canceled the trip, now you are probably subject to a fee. I would read the Contract of Carriage to see what the terms are. I think you got off cheap. Remember you are also under the laws of another contry.

I don't agree with that. If an airline cancels the original flight and the new flight is at a significantly different time, the ability to cancel with NO fees assessed should absolutely be an option. Is it worth the aggrevation, maybe not? But, Eqyptair should be thankful that a business class passenger would take the time to point out an obvious flaw in its refund policy so that they can correct it and not irritate other business class (or any) passenger in the future.


User currently offlinejetfuel From Australia, joined Jan 2005, 2252 posts, RR: 0
Reply 14, posted (4 years 5 months 5 days 14 hours ago) and read 8863 times:

I just checked the airlines website and it says

Platinum fares buisness and First •Refund permitted (charge may apply).



Where's the passion gone out of the airline industry? The smell of jetfuel and the romance of taking a flight....
User currently offlinemetjetceo From United States of America, joined Jun 2007, 412 posts, RR: 1
Reply 15, posted (4 years 5 months 5 days 13 hours ago) and read 8118 times:

I would avoid the airline and would simply file a claim with the credit card company. If you happened to use American Express or a similar card...they tend to take care of stuff like this...no questions asked.

User currently offlineeinsteinboricua From Puerto Rico, joined Apr 2010, 3362 posts, RR: 8
Reply 16, posted (4 years 5 months 5 days 13 hours ago) and read 8046 times:

Quoting Birdwatching (Thread starter):
got the impression in that country that pretty much everybody is trying to screw you for your money, but this is going too far, this is a Star Alliance carrier where I expect some standards. At least that they should at least reply to my answer email and not just wait till I forget about it.

US airlines must be so proud knowing they're not alone charging fees like crazy.   

Jokes aside, did you read any possible fine print? If there's nowhere stipulated that a canceled refundable ticket is charged a fee, then you SHOULD be able to fight back. $10 is nothing, but it's the principle of the thing. If they did it with a business passenger, they'll do it with anybody.



"You haven't seen a tree until you've seen its shadow from the sky."
User currently offlineFlyingAlex From Germany, joined Jul 2010, 1027 posts, RR: 0
Reply 17, posted (4 years 5 months 5 days 13 hours ago) and read 7942 times:

Are you absolutely certain it was an EgyptAir-imposed fee?

One thing to keep in mind is that you may also have had a currency loss in the transaction. If EgyptAir charged you in Egyptian Pounds and refunded you the same amount in Egyptian Pounds, fluctuating currency exchange rates between the two transaction dates could lead to a difference between the equivalent amounts in US Dollars. And that's before any foreign transaction fees your credit card company might charge.

Oh, and most US credit cards also charge those fees on foreign transactions denominated in US Dollars, so that's another place your money may have disappeared to.

-Alex



Public service announcement: "It's" = "it is". To indicate posession, write "its." Looks wrong, but it's correct grammar
User currently offlineB6A322 From United States of America, joined Jan 2010, 291 posts, RR: 0
Reply 18, posted (4 years 5 months 5 days 13 hours ago) and read 7942 times:

If it turns out that they are not entitled to charge a $10 fee on the refund (which, it doesn't sound like they are - judging by what I read and how they "changed" what the fee was for) I think calling them might be best. Granted, I've never flown with EgyptAir before so calling them might bring up the issue of not being able to understand the rep, but otherwise I feel like companies have done more for me when I have called rather than emailed them.


The content I post is solely my own opinion. It is not an official statement by/of/for nor representative of any company
User currently offlineRB211TriStar From United States of America, joined May 2007, 185 posts, RR: 0
Reply 19, posted (4 years 5 months 5 days 13 hours ago) and read 7849 times:

Quoting Twolz2rn (Reply 5):
Can I ask why you chose to FLY between Alexandria and Cairo?

Have you ever DRIVEN between Cairo and Alex? Unless you've driven in Egypt before, you may not understand. It's, umm, different.

I hate the fact that Alex is so hard to fly into... and I'm not sure if I'm willing to fly EgyptAir, so the options are limited. LH used to fly there... do they still?

[Edited 2010-07-16 06:50:34]

User currently offlineBoston92 From United States of America, joined Aug 2006, 3390 posts, RR: 7
Reply 20, posted (4 years 5 months 5 days 12 hours ago) and read 7643 times:

Quoting FlyingAlex (Reply 17):

Yep, you beat me to it. I would make a bet that this is the case, and no "fee" is being imposed by the airline.



"Why does a slight tax increase cost you $200 and a substantial tax cut save you 30 cents?"
User currently offlineFlyingAlex From Germany, joined Jul 2010, 1027 posts, RR: 0
Reply 21, posted (4 years 5 months 5 days 12 hours ago) and read 7476 times:

Quoting RB211TriStar (Reply 19):
I hate the fact that Alex is so hard to fly into... and I'm not sure if I'm willing to fly EgyptAir, so the options are limited. LH used to fly there... do they still?

No, LH pulled out about a year or so ago. At the moment, your only Star Alliance option other than EgyptAir is Turkish Airlines via IST, but they fly into Borg El Arab (HBE).



Public service announcement: "It's" = "it is". To indicate posession, write "its." Looks wrong, but it's correct grammar
User currently offlineBirdwatching From Germany, joined Sep 2003, 3836 posts, RR: 51
Reply 22, posted (4 years 5 months 5 days 12 hours ago) and read 7188 times:

Thank you all for the answers!

First of all, NO, it is probably not worth the time to claim back the $10 or even post this here. I just feel it's wrong, even if it was only $1 we're talking about. That's why it is worth my time after all.

Second, I'm aware that there is a small cancel fee even on a fully refundable fare, which IMO is ok to avoid people booking tons of tickets and then canceling them all last minute, or such. Some of you are pointing out that EgyptAir have rebooked me on an alternative flight. No they have NOT, since it is almost 12h later, it is no alternative for me.

Thanks for your input! Think I will settle it with the credit card company.

Soren   



All the things you probably hate about travelling are warm reminders that I'm home
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