Sponsor Message:
Travel Polls & Prefs Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
[Rant Warning] - Tiger Airways-worst Service Ever  
User currently offlineSpringbok747 From Australia, joined Nov 2004, 4387 posts, RR: 10
Posted (3 years 11 months 4 weeks 1 day 19 hours ago) and read 6650 times:

Mods: not sure if this belong here, or on the trip reports section.

Booked to fly MEL-ADL return 3 months ago, got a great deal. Went to the airport as per their requirements, i.e 2 hours before departure, checked in baggage. So far so good. Flight was supposed to be at 8:30am.

At 8am was told flight delayed "due to operational reasons" and that boarding would commence at 9:30 for a 10am departure. The Tiger terminal at MEL is quite horrible as it is situated on its own (its actually a big industrial shed), with limited facilities. We were told "not to leave the terminal as further announcements may be made". I was there at 6:30 am, so were most other passengers. Many were complaining, but there was nothing we could do really, so we clinched out teeth and decided to wait. After about 10 minutes the boarding time on the overhead display was changed to 12noon for a 12:30 departure. No announcements were made. Also, Tiger don't seem to have any people on the ground. So 150-200 pax were left in that dump of a terminal without any explanation, and not a single Tiger Airways staff member was present in the terminal to answer our questions or do anything. An 8:30 am departure was now scheduled for 12:30.

At 11:30 am, the flight was altogether canceled. This is utterly ridiculous. Tiger Airways treat their passengers like a bunch of slaves. There is NO ONE on the ground to help any one, and no information was given on what arrangements would be made to accommodate the stranded passengers. Then, at 12 noon, an announcement was made that "some passengers, on a first come first serve basis" would be accommodated on the 5:45pm flight to ADL. Yeah right. I had about enough of this, went to collect my checked-in baggage so that I could take another airline, as I had to be in ADL that afternoon. That was another big exercise to get my baggage out. Took about 45 minutes, but I finally took the next available Virgin Blue flight. Not only did I lose out on the money I paid for the Tiger flight, and the time wasted, I had to fork out an extra $150 to fly home. And I have to still make another booking to get back to MEL. I have been calling the Tiger Airways so called "customer service" people for 2 hours now without any success. I've had it with them. I am NEVER flying Tiger Airways again. What is the point of offering low fares when you pay for something that doesn't exist?!! /rant over


אני תומך בישראל
20 replies: All unread, jump to last
 
User currently offlinejetfuel From Australia, joined Jan 2005, 2225 posts, RR: 0
Reply 1, posted (3 years 11 months 4 weeks 1 day 19 hours ago) and read 6555 times:

People have been warned NOT TO FLY TIGER MANY TIMES. I cant beleive you fell for their cheap fares suck me in nonsense.

I am sorry but as an anetter you should have known better

http://www.news.com.au/business/gallery-e6frflwr-1225928717351?page=4

Least trusted - Tiger Airways. Despite being the focus of its own reality television show the low-fare airline was one of the brands least-trusted by those surveyed



Where's the passion gone out of the airline industry? The smell of jetfuel and the romance of taking a flight....
User currently offlineAirvan00 From Australia, joined Oct 2008, 758 posts, RR: 1
Reply 2, posted (3 years 11 months 4 weeks 1 day 18 hours ago) and read 6477 times:

Quoting Springbok747 (Thread starter):
Booked to fly MEL-ADL return 3 months ago, got a great deal.

No deal on tiger is ever a good deal.

I have to laught as I type as, the google ad that came up on my screen is for Tiger (Fares from $28.95)  


User currently offlineCHANGYOU From Singapore, joined Nov 2003, 271 posts, RR: 0
Reply 3, posted (3 years 11 months 4 weeks 1 day 18 hours ago) and read 6402 times:
Support Airliners.net - become a First Class Member!

I booked a flt to KUL from SIN on Tiger last month. Prior to boarding announcement was made that due to operational reasons the flt will be delayed for 30mins. Oh well It did kept its words and departed 30mins late but that was it. Decided to forgo my return leg on Tiger and followed a firend back to SIN by driving 400km. Never again I will take Tiger.

User currently offlinecpd From Australia, joined Jun 2008, 4879 posts, RR: 38
Reply 4, posted (3 years 11 months 4 weeks 1 day 16 hours ago) and read 6163 times:

Quoting Springbok747 (Thread starter):
Booked to fly MEL-ADL return 3 months ago, got a great deal. Went to the airport as per their requirements, i.e 2 hours before departure, checked in baggage. So far so good. Flight was supposed to be at 8:30am.

The lesson learned is - don't fly Tiger!

Qantas is worth every dollar extra they cost. Dependable service.


User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19230 posts, RR: 52
Reply 5, posted (3 years 11 months 4 weeks 1 day 12 hours ago) and read 5606 times:

Flown Tiger a few times. Never had any issue at all. So, will fly them again.


"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offlineNZ107 From New Zealand, joined Jul 2005, 6430 posts, RR: 38
Reply 6, posted (3 years 11 months 4 weeks 1 day 11 hours ago) and read 5597 times:

Quoting Springbok747 (Thread starter):
I have been calling the Tiger Airways so called "customer service" people for 2 hours now without any success. I've had it with them. I am NEVER flying Tiger Airways again. What is the point of offering low fares when you pay for something that doesn't exist?!! /rant over

I guess I'm lucky I got through to them. Joyrides Down Under Part 4: Int'l On Domestic (by NZ107 Feb 23 2010 in Trip Reports)
That's my story buried between the 2 flights that day. It was a toll call to Melbourne and it ate up about 1/3 of my flexi credit I had. Luckily it was towards the end of my trip and I didn't need all that anyway. I swear there was one person there dealing with all the calls. I'm thoroughly relieved I got my money back and it'll never see its way back to Tiger's hands again. So to cut a long story short, they bumped me off a flight without notifying me, telling me that I had confirmed to a flight change to the last flight of the day when I had booked for the morning flight. Ridiculous.

Quoting cpd (Reply 4):
Qantas is worth every dollar extra they cost. Dependable service.

One lesson learnt. Qantas is reliable and I think I'll be flying with them for the majority of my domestic flights in the future!



It's all about the destination AND the journey.
User currently offlineLHR380 From , joined Dec 1969, posts, RR:
Reply 7, posted (3 years 11 months 4 weeks 1 day 9 hours ago) and read 5567 times:

Quoting CHANGYOU (Reply 3):
Prior to boarding announcement was made that due to operational reasons the flt will be delayed for 30mins. Oh well It did kept its words and departed 30mins late but that was it. Decided to forgo my return leg on Tiger

So, because of 1 30 minute delay you decided to drive 400k?


User currently offlineCXB77L From Australia, joined Feb 2009, 2614 posts, RR: 5
Reply 8, posted (3 years 11 months 4 weeks 1 day 7 hours ago) and read 5542 times:
AIRLINERS.NET CREW
CHAT OPERATOR

Quoting Springbok747 (Thread starter):

With all due respect, ... did you really expect any form of 'service' when flying with Tiger? I may be on the other side of the country, but I've heard enough bad stories about them that I'll never, ever fly with Tiger, no matter how much cheaper they might be. Tiger Airways are a joke, you only need to watch the Aussie version of 'Airline'.



Boeing 777 fanboy
User currently offlinePlymSpotter From Spain, joined Jun 2004, 11655 posts, RR: 60
Reply 9, posted (3 years 11 months 4 weeks 1 day 6 hours ago) and read 5524 times:

Quoting Pe@rson (Reply 5):
Flown Tiger a few times. Never had any issue at all. So, will fly them again.

Likewise. I'm not defending them, but is this problem just restricted to Australia, or is it network wide?



...love is just a camouflage for what resembles rage again...
User currently offlineisitsafenow From United States of America, joined Feb 2004, 4984 posts, RR: 23
Reply 10, posted (3 years 11 months 4 weeks 1 day 3 hours ago) and read 5502 times:

I looked at their site to learn about this carrier and no place did I see what equipment they use.
Can someone educate us Yanks about Tiger?
thx
safe



If two people agree on EVERYTHING, then one isn't necessary.
User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19230 posts, RR: 52
Reply 11, posted (3 years 11 months 4 weeks 9 hours ago) and read 5422 times:

Quoting isitsafenow (Reply 10):

I looked at their site to learn about this carrier and no place did I see what equipment they use.

320s.

[Edited 2010-09-27 02:02:28]


"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offlinePlymSpotter From Spain, joined Jun 2004, 11655 posts, RR: 60
Reply 12, posted (3 years 11 months 4 weeks 8 hours ago) and read 5411 times:

Quoting Pe@rson (Reply 11):
320s.

Yeap, same as all the other carriers in the Indigo group. WizzAir, Spirit, Avianova and possibly more.



...love is just a camouflage for what resembles rage again...
User currently offlineJakobsen74 From Denmark, joined Aug 2005, 18 posts, RR: 0
Reply 13, posted (3 years 11 months 4 weeks 8 hours ago) and read 5408 times:

I had a very bad experience with them this summer flying from CGK to SIN.
We were delayed and the crew was running around and didn't know what to do...


User currently offlinedebonair From Germany, joined Jan 2004, 2429 posts, RR: 4
Reply 14, posted (3 years 11 months 3 weeks 5 days 2 hours ago) and read 5269 times:

Quoting CHANGYOU (Reply 3):
I booked a flt to KUL from SIN on Tiger last month. Prior to boarding announcement was made that due to operational reasons the flt will be delayed for 30mins. Oh well It did kept its words and departed 30mins late but that was it. Decided to forgo my return leg on Tiger and followed a firend back to SIN by driving 400km. Never again I will take Tiger.
Quoting Jakobsen74 (Reply 13):
I had a very bad experience with them this summer flying from CGK to SIN.
We were delayed and the crew was running around and didn't know what to do...

Okay...

Well, at least my information, there seems to be massive problems with Tiger Airways Australia (TT) within the Australian domestic market. Strange to see, that also the regular Tiger Airways (TR) is having difficulties too...

Will be interesting to see, how the Thai Airways co-operation THAI TIGER will doing.


User currently offlineQuokka From , joined Dec 1969, posts, RR:
Reply 15, posted (3 years 11 months 3 weeks 5 days 1 hour ago) and read 5258 times:

Quoting Springbok747 (Thread starter):
What is the point of offering low fares when you pay for something that doesn't exist?!! /rant over

I am sorry to learn of your bad experience with Tiger. I know that others have questioned the wisdom of booking with them given their poor track record. In fairness, I can see the attraction of giving them the benefit of doubt in the light of adverse publicity. Sometimes it works. Sadly in your instance it didn't and I won't rub it in.
Please keep us informed as to how you go with claiming any recompense. Airlines may include whatever they like in their "small print" but if it is contrary to Consumer Protection law in the State or Territory in which they are selling the service, those clauses are invalid. No condition of contact can override a requirement of law in Australia, for the simple reason that nothing can change the requirement of an act of Parliament other than another act of Parliament. Airline terms must also comply with Federal law where applicable.

Certainly check the small print, but don't be put off by it. Quite often, despite the employment of professional advise, the terms are uninforceable. I don't wish to exaggerate your claim, but based on a couple of decades in a legal environment in the Government of Western Australia, I would not take the word of Tiger as gospel any more than I would take Abbott's definition of what constitutes gospel.
I stress that you may not have a claim, but I would recommend pursuing one should appropriate legal advice recommended the same.


User currently offlineFlyboyOz From Australia, joined Nov 2000, 1986 posts, RR: 25
Reply 16, posted (3 years 11 months 3 weeks 2 days 2 hours ago) and read 5122 times:

If you have watched the show called "Airline", it is always about Tiger Airways. I have learned it from the show that their service is BAD!


The Spirit of AustraliAN - Longreach
User currently offlineJulian773 From Australia, joined Aug 2009, 116 posts, RR: 0
Reply 17, posted (3 years 11 months 2 weeks 6 days 10 hours ago) and read 5020 times:

Never flown them and after I read this I will try to avoid them.

Quoting cpd (Reply 4):
Qantas is worth every dollar extra they cost. Dependable service.



Qantas is great but so is Virgin!


User currently offlineRyanairGuru From Australia, joined Oct 2006, 5579 posts, RR: 5
Reply 18, posted (3 years 11 months 1 week 5 days 6 hours ago) and read 4772 times:

Quoting FlyboyOz (Reply 16):
If you have watched the show called "Airline", it is always about Tiger Airways

The programs called "Airways", and the reason why it's always about TT is because their is a filming agreement between Channel 7 (or whoever) and the airline. It's not that QF never have problems, it's just they didn't see the need to have a film crew traipsing around and getting in the way.

Quoting NZ107 (Reply 6):
Qantas is reliable and I think I'll be flying with them for the majority of my domestic flights in the future!

Agreed.

Quoting Julian773 (Reply 17):
Qantas is great but so is Virgin!

I really like Virgin, but in my experience they are not reliable: I was pretty much always delayed when I used to fly them.

So I switched to QF. I usually get back the extra $20 (or whatever) I pay when you factor in checked luggage and buy-on-board fees anyway. And despite their faults (mediocre catering, lacklustre cabin service, tired planes) one thing I cannot fault QF for is getting me from A to B on time.

Quoting Quokka (Reply 15):
Airlines may include whatever they like in their "small print" but if it is contrary to Consumer Protection law in the State or Territory in which they are selling the service, those clauses are invalid
Quoting Quokka (Reply 15):
Quite often, despite the employment of professional advise, the terms are uninforceable

Case in point: Free v JetStar Airways Pty Ltd

The passenger (Free) was unable to fly on the flight she purchased and therefore changed the name on the ticket to her niece. Per the Terms and Conditions she had 'agreed' to, she was charged an administrative fee and the fair difference. The Victorian Civil and Administrative Tribunal ruled that this term was "unfair" since the new passenger was traveling on exactly the same flight. While it might be appropriate to charge an administration fee to change the name, by charging the fair difference JQ were unjustly enriching themselves by, in effect, selling the seat twice to the same person and had therefore engaged in "unfair trading" under the Fair Trading Act 1999 (Vic)

Obviously that has nothing to do with the instant fact scenario, but it just shows that what they put in the T+C and then try and throw at you might not be totally legit...



Worked Hard, Flew Right
User currently offlinechepos From Puerto Rico, joined Dec 2000, 6220 posts, RR: 11
Reply 19, posted (3 years 11 months 1 week 4 days 23 hours ago) and read 4751 times:

Delays and cancelations happen, planes break down. Sometimes airlines recuparate from a mechanical in a positive manner sometimes they don't. This happens to the best and the worst of them. Maybe Tiger is the Australian version of Tower Air, you get what you pay for. Back in Nov of 09, I was flying from DXB to AMS on KLM, doors were armend and we were ready to push. Pilot comes on the PA states the plane had a hydraulic issue, we were going to try and resolve the matter asap and be on out way - dorrs are re-opened. 3 hours later on a steaming hot plane and with very little information from up front people were getting a bit aggravated and requesting to get off the plane- ground staff would not alow it. We left DXB 4 hours and 30 minutes late, 30 minutes before crew time out (per the F/A) and the flight would have cancelled. This recount goes to show delays happen to everyone, in my book KLM is still a great airline and I would fly them again in a heartbeat.

Regards,

Chepos



Fly the Flag!!!!
User currently offlineRyanairGuru From Australia, joined Oct 2006, 5579 posts, RR: 5
Reply 20, posted (3 years 11 months 1 week 4 days 17 hours ago) and read 4731 times:

Quoting chepos (Reply 19):
Delays and cancelations happen, planes break down
Quoting chepos (Reply 19):
This recount goes to show delays happen to everyone

Absolutely! Nobody can deny that

The problem is that TT seems to cancel/delay for 15 hours etc way more than anyone else in Australia and they are apparently unable to deal with delays/cancellations in a humane way.

QF might cancel a flight but the way they deal with the issue will be so fundamentally different that apart from the odd grumble people will not get worked about it.

In a sense I think Tiger are still too "new": most people now know not to expect anything from Ryanair (yet still winge/rant) whereas in Australia with AN/QF and even DJ/JQ passengers have been conditioned to expect a certain level of service/support which (arguably) they justifiably deserve.



Worked Hard, Flew Right
Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
Jet Airways: Worst Website Ever posted Sat Aug 1 2009 17:48:25 by Timpdx
Poll: Silkair, Jetstar Asia Or Tiger Airways? posted Mon Apr 19 2010 09:05:57 by Initious
Help! An Issue With Tiger Airways posted Tue Aug 11 2009 15:55:01 by Springbok747
US Airways Inflight Service posted Tue Feb 24 2009 14:02:41 by Sf3SCE
Question About Kenya Airways Domestic Service posted Mon May 28 2007 20:24:56 by Airlinefreak1
First Choice Airways Onboard Service posted Sat Aug 13 2005 22:16:35 by FCA7E7
Has Virgin The Worst Service In Y Of All Airlines? posted Fri Jun 11 2004 21:43:36 by Bofredrik
Worst Contracted Ground Service Company. posted Sat Jul 31 2010 01:56:21 by pilotntrng
US Airways Service To BCN From PHL! posted Mon Feb 22 2010 12:20:24 by boeingfever777
US Airways OSL-PHL Service? posted Wed Jul 8 2009 02:59:21 by Klm