LDIkaros From United States of America, joined Apr 2007, 175 posts, RR: 0 Reply 5, posted (2 years 7 months 1 week 6 days 7 hours ago) and read 2431 times:
I have used Air Asia for both domestic Thai flights and int'l flights from/to Bangkok. They are an LCC so don't expect any freebies on the plane. All food and drinks (incl. water) are for purchase.
That said, I find them pretty good. So far I had no major delays, the crews are friendly and they typically have several food choices, at least on int'l flights. I would not hesitate to fly them again if the price were right.
One advice: it might be worth to prebook your seat for a nominal fee - otherwise you might be assigned a middle seat at checkin. The appraoch to HKT can offer great views.
pugsley From Australia, joined Jan 2010, 158 posts, RR: 0 Reply 7, posted (2 years 7 months 1 week 5 days 23 hours ago) and read 2414 times:
Quoting LDIkaros (Reply 5): I would not hesitate to fly them again if the price were right.
I also support this. I've used Air asia 11 times in the last 18 months, flying on both D7 and AK and have had a great experience each time. In fact, I enjoyed my D7 flight from KUL-MEL much more than my MH flight MEL-KUL two weeks earlier. Even my wife said she prefered the D7 flight over MH.
While flying D7, twice i was delayed by 3 hours, but both times we recieved multiple text messages to inform us of the delay, and to tell us to turn up at the airport a few hours later to accomodate the delay. Bith times we were provided a letter at check-in explaining the delay, that had we needed to make a travel insurance claim, this would have been fantastic. This is service above and beyond in my opinion.
What seats have you selected? If you have chosen a Hot Seat, I would recomend row 14, the second row of the emergency exit, espically for your 3.5 hour flights. The first row of the exit rows has the extra legroom that the second has, but the seats do not recline, while the seats in row 14 do recline, meaning you end up with extra leg and "face" room. Row 1 is nice, as you get off quickly, but has permenant armrests to accomodate the tray tables, so the seats are a little bit small than all the other rows that have moveable armrests.
If you were taking a short hop from say KL-PEN etc... i would say not to bother with selecting your seats, but for a longer sector i would pre book a hot seat in the exit row.
My advice for AirAsia, is make sure you purchase enough Luggage in advance. When i recently flew from LGK-KUL i told my wife to take some of the luggage out of her checked in bag and to carry it as hand luggage. But in her defiant way, she assured me it would be ok... Well, we ended up 3kg over our pre purchased allowance and it cost us 45myr Not much really, but when KUL-LGK-KUL, 15 kg luggage for the two of us and a meal each way (i'm trying to eat my way through all their options) only cost me 40myr, paying 45mry for 3kgs because my wife did not want to carry it herself... well, she quickly repacked her bag before our next flight.
As for the meals, i really enjoy the food available on AirAsia. The hot meals look nothing like the pictures, but they are cheap, come with a cuplet of water and taste really nice. My favourite is the Hot Dog, followed by an Iced Tea and some KrispyKream doghnuts.
sectflyer From United States of America, joined Oct 2008, 359 posts, RR: 0 Reply 9, posted (2 years 7 months 1 week 5 days 17 hours ago) and read 2396 times:
With me is was them not accepting my credit card, masterdard and visa. I used a booking engine in europe to make the booking. Finally they started taking amex and i was able to pay for my seats with that.
LDIkaros From United States of America, joined Apr 2007, 175 posts, RR: 0 Reply 10, posted (2 years 7 months 1 week 5 days 16 hours ago) and read 2394 times:
Quoting sectflyer (Reply 9): With me is was them not accepting my credit card, masterdard and visa. I used a booking engine in europe to make the booking. Finally they started taking amex and i was able to pay for my seats with that.
That happened to me, too. I had to call my credit card companies to make sure the transactions went through. Amex was the only card that worked right away.
sectflyer From United States of America, joined Oct 2008, 359 posts, RR: 0 Reply 11, posted (2 years 7 months 1 week 5 days 8 hours ago) and read 2382 times:
yeah, my both of my visa companies had no record of them even trying to make a transaction. its odd the my outbound flight was paid for in hong kong dollars and the return was in thai baht. the thai bhat flight had the amex option but the hkg dollar did not at first. it was only after a few weeks that amex became an option on that leg.
BNEFlyer From Australia, joined Oct 2006, 213 posts, RR: 0 Reply 12, posted (2 years 7 months 1 week 4 days 4 hours ago) and read 2337 times:
Air Asia are a wonderful airline, I have never had any trouble with them at all. I have only done 5 flights with them but none have been delayed and only one (BKK-HKT in May 2010) was on an old B733, the rest on a very comfy A320. The service is always very friendly and polished and the BOB cheap and good quality.
I'd recommend that if you're over say 5'9 book an exit row, and as others have said, book more luggage than you may think you'll need. Also with an exit row you get to board first, but in HKT you board at a remote stand so the pre-boarding means you get to hop on the bus first...
LAX888 From Switzerland, joined Oct 2010, 256 posts, RR: 0 Reply 13, posted (2 years 7 months 1 day 2 hours ago) and read 2157 times:
I found that AK is a tad better than FD as the crew are a bit nicer and I prefer the Malaysian food on offer on AK. However otherwise they are pretty much the same. I have also seen Air Asia planes docking at the gate in HK, however usually quite far away (i.e. gate 40 or higher). If you go to www.hkairport.com you can see what gates they use under departures.
If I can I would choose AK and than FD, however I don't think I would ever choose QZ but that's beside the point.