Cubsrule From United States of America, joined May 2004, 23014 posts, RR: 20 Posted (3 years 10 months 3 days 20 hours ago) and read 3389 times:
Does anyone else feel like Delta has given up on customer service at ATL lately? Last night, I had a (barely English-speaking) agent take nearly 45 minutes to board an M88 with no assistance from another agent. As I boarded (Zone 4), I saw ground staff sitting on a cart full of bags, which we then waited for them to load after boarding was complete. This is not my first recent poor experience at ATL. Has the hub gotten too big for its own good? Is something else going on? Or have I just had lousy luck?
I can't decide whether I miss the tulip or the bowling shoe more
TLHFLA From United States of America, joined May 2003, 593 posts, RR: 1
Reply 1, posted (3 years 10 months 2 days 19 hours ago) and read 3329 times:
ATL is my local airport and I find it's hit or miss these days. I am seeing where DL is using one gate agent to work the counter and scan boarding passes on planes even as large as a 757. I was on a 757 flight that was delayed 15 minutes due to one gate agent working it. The last few times though, have been a bit more efficient, where they have gotten the planes loaded and out even a few minutes ahead of schedule. I did have one case where we had a last minute change to the 5th runway for departure, but that's not DL's fault.
RamblinMan From United States of America, joined Oct 2010, 1138 posts, RR: 1
Reply 2, posted (3 years 10 months 2 days 17 hours ago) and read 3315 times:
Hope it's just your bad luck...for my sake and DL's. They need to be stepping up their game with WN on their way into town, not dropping the ball.
However...I've had a few facepalm moments with DL in ATL before. Like how they can change a departure gate 3 times during the hour before boarding. Or how once they cleared too many standbys and 4 folks were left standing helplessly in the aisle after all seats were filled. God help us if it gets any worse.
And if ATL itself gets to be too much of a pain, I might try the new WN flights into GSP. Wouldn't be too out-of-the-way since I go to the NE suburbs in Atlanta anyway.
dl767captain From United States of America, joined Mar 2007, 2539 posts, RR: 0
Reply 3, posted (3 years 10 months 2 days 15 hours ago) and read 3296 times:
It's generally hit or miss for me at ATL in terms of staffing. My recent issues with ATL have been delays and cancellations. Because of this I've had to interact more with the agents and have had some serious problems. Two days ago they rebooked me to a flight after mine was canceled and after a 4 hour layover they informed me they gave my seat to an FA. If you use twitter you can message @deltaassist and I've received amazing assistance from them. I had them fix my cancellation while I was actually mid-flight to ATL
Goblin211 From United States of America, joined Jun 2010, 1209 posts, RR: 0
Reply 4, posted (3 years 9 months 2 weeks 6 days 12 hours ago) and read 3079 times:
For some reason i've never had a bad experience at ATL. every time i come though, the gate changes but always is much closer than on the boarding pass. all the food stands/shops/bathrooms are w/in easy access and a map of the terminal is located easily. i guess i'm just lucky.
IBOAviator From Canada, joined Sep 2010, 120 posts, RR: 0
Reply 5, posted (3 years 9 months 1 week 4 days 7 hours ago) and read 2869 times:
I find DL gate agents and DL staff very friendly. Even though I fly Zed with DL, they always treat me with the same respect as their Zone 1 pax's. So friendly and so awesome. I love the airport (probably one of my most favorite airports) and love the DL staff.
There was one instance where a DL gate agent even checked me in for a flight that I wasn't even scheduled for. My ZED booking was for a later flight and she added me to the flight at the last second. When I arrived at the gate, I mentioned to her my issue and sat down. A lot of other Delta pax (I know because I saw their DL boarding cards) were also inquiring and when they called people up, I was the first to be called and I'm holding an AC ZED. Bottom line-- you always encounter a few bad apples but overall, DL is doing a fantastic job. I think i might actually buy a ticket this year when I go down south... you kinda feel bad after using ZED fares for so long while receiving awesome costumer service.