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American Airlines Or United Airlines?  
User currently offlinejetblue777 From Canada, joined Jul 2009, 1451 posts, RR: 1
Posted (3 years 7 months 6 days 13 hours ago) and read 23131 times:

Hi guys,

which of these airlines are better? In terms of service (onboard, call centers, website, etc) , product, on-time performance, food quality, aircraft cleanliness, airport environment, lounges, etc.

Obviously both UA and AA have been bashed by so many passengers (In UA's case, Mad TV has been bashing them so many times with their skits, its actually funny IMO.) because of their bad reputation, but I'm pretty sure they have their shining moments. So which is better out of the two, AA or UA?


It's a cultural thing.
17 replies: All unread, jump to last
 
User currently offlinedl767captain From United States of America, joined Mar 2007, 2539 posts, RR: 0
Reply 1, posted (3 years 7 months 6 days 12 hours ago) and read 23135 times:

For you, being in JFK, I would say AA would be the better choice. To me it all comes down to what airline offers the best flights for the best price out of the airports close to me. For me that happens to be DL since I travel back to the east coast a lot and have SAN,SNA, and LAX (all of which Delta is very present) and gives me a lot of choices. I've only flown AA a couple times so it's hard to judge them. I've flown UA many times and have sworn them off forever. Every time I fly them my flight is canceled or delayed on a certain portion and they simply refuse to do anything about it (no hotel, no car, no cab, no rebook) basically I get told to sit at the airport for the next 24 hours. Their hubs (LAX SFO IAD DEN ORD) can be a real pain in the winter when we are flying back to CHS for Christmas. I just don't want to risk IAD, DEN, or ORD in the winter with all the snow. UA always sends me to India when I call in and I'm sorry but it's just annoying not to be able to understand someone when you're already pissed off that your flight has been canceled and no one will tell you why or do anything to help you, so I wouldn't recommend their call centers. Their product is kind of meh. I'm spoiled with DL and the AVOD in every seat, nice looking and comfortable blue leather seats, the nice modern uniforms of the FAs and their service. UA just seems kind of bland to me, a mixture of cloth and leather seats that just aren't anything special, no AVOD, and the FAs always just seem to ignore me, I always say please and thank you to try and help to brighten their day and they never respond, just throw me some pretzels and move on.

In the end I've always heard better things about AA and I've been screwed a few too many times to be able to recommend UA. I would say try both of them out a couple times on the same type of route and see which one you like better to make up your mind. Call their call centers to ask a question about making a change and see how the wait times are etc, scope out where their lounges are and see if they are viable for you, and just in general give them both a shot.


User currently offlinejetblue777 From Canada, joined Jul 2009, 1451 posts, RR: 1
Reply 2, posted (3 years 6 months 3 weeks 4 days 15 hours ago) and read 22870 times:

Quoting dl767captain (Reply 1):

Ahh. I can see you're a very big DL fan  

You're story is opposite to my mom's, she sworn off that she'll never fly AA again. A couple flights with them and she said she's done with AA. Ehr.

I'm worried that UA might cancel our flights this summer for some reasons and we're catching a bus tour in Denver and we only have a day to spare. But then, it's gonna be the summer season, so I guess I shouldn't worry.

It's funny how there are HUGE UA fans in A.net as well as DL fans but rarely any AA fans. UA Fans say "Ohh UA's always great, their FAs are friendly, etc." But then I get confused because most people think they are a horrible airline (Airlinquality, rapping SWA FA, MadTv, etc)

I guess it's a hit or a miss.

But UA has the bigger international market, but like you said, for me, living in New York, AA is indeed better.



It's a cultural thing.
User currently offlinedl767captain From United States of America, joined Mar 2007, 2539 posts, RR: 0
Reply 3, posted (3 years 6 months 3 weeks 3 days 22 hours ago) and read 22810 times:

Quoting jetblue777 (Reply 2):
hh. I can see you're a very big DL fan  

How could you tell!? haha, I am a big DL fan but I will point out their shortcomings when I come across them (Like when they lost my bag for a week and finally returned it to me in pieces)

Quoting jetblue777 (Reply 2):
But then, it's gonna be the summer season, so I guess I shouldn't worry.

When we lived in Colorado Springs we found out the hard way what winter weather can do to travel plans (we were true Californians whose idea of winter is 60 degrees outside and cloudy). So when our flight from DEN to CSP got canceled and we had to be bused home we were a little surprised. But I doubt there will be a lot of problems in the summer.

Quoting jetblue777 (Reply 2):
but rarely any AA fans

I've got a friend who is a big AA fan and I never really know why, he tends to always have to go out of his way to get the flight he wants, driving up to LAX or flying through DFW, but he seems to be in it for flying British Airways. I think AA fans just tend to be quiet about it, we DL and UA fans seem to be pretty loud about our admiration and hatred.

Quoting jetblue777 (Reply 2):
I guess it's a hit or a miss.

It really is, my recent flight with CO made me wonder why anyone would ever think CO was such a great airline, but thats one experience I've had and I'm sure others have had better.


User currently offlinedl767captain From United States of America, joined Mar 2007, 2539 posts, RR: 0
Reply 4, posted (3 years 6 months 3 weeks 3 days 22 hours ago) and read 22809 times:

Quoting jetblue777 (Reply 2):
living in New York, AA is indeed better.

DL is also expanding more out of JFK so maybe you could give them a try as well. I would just try them all whenever you get a chance and see who you like more, that's what I've done and found DL to be my favorite


User currently offlineUnited787 From United States of America, joined May 2005, 2692 posts, RR: 1
Reply 5, posted (3 years 6 months 3 weeks 3 days 3 hours ago) and read 22757 times:

Being from Chicago, I have extensive experience on both AA and UA as most of my friends and family are loyal to one or the other... UA is the clear winner for me for the following reasons:

1. Route Network & Alliance - Bigger is Better! Post merger, UA/CO has a much larger domestic and international route system. When you add in the alliance, UA/CO combined with the Star Alliance blows AA and One World away! If you are going to be loyal to an airline, then you want to know that the airline will reward your loyalty and take you where you want to go. My miles on United have taken me to Italy, Brazil, Turkey, Thailand, Vietnam, Bali, Greece, Australia, usually with several options to choose from, minimal stops and on great airlines... It is much more limiting with AA, the choices are few.

2. Hubs - Bigger is Better! UA/CO, in combination with their regionals, have the largest presence in the three largest markets in the US with their hubs at EWR, LAX, ORD. Their hubs at IAH and IAD are also in the top ten largest metro areas in the US. That means more frequency to more destinations. Also, ORD's terminal 3 is far superior to terminal 1. DEN is a fantastic newer airport. MIA, although a geographic gold mine, is a terrible airport to connect, IAH is much better if you are headed south. UA is the only carrier with SFO has a hub, the superior hub to Asia!

3. E+ - UA has it and AA doesn't. Loyal passengers are rewarded with this simple but incredible perk, otherwise if you have to pay for it, it pays for itself on longer flights.

4. International Business Class Seats - UA's seats and IFE are regarded as superior with their true lie flat seats, AA is angled lie flat. I have also heard that UA's first class seats are superior.

5. On-time - United has been ranked first for on-time performance several times in recent memory.

6. Aircraft - IM not so HO, UA wins. UA beats AA with their A320 over the MD-80. The newer CO and AA 737s are a wash except that CO has the TVs. UA has the queen of the skies, the 744. UA's 763s have personal IFE in economy, AA's don't. UA's 772 have better personal IFE in economy than AA. Now with the CO standard's being brought to UA, it will get even better. Also , UA's regionals have the ERJ-170, the most comfortable regional aircraft, I prefer it to the A320 or 737.

7. Channel 9 - UA has it and AA doesn't...need I say more.

8. Service - I have good and bad experiences with both AA and UA, mostly good. I have only flown on UA's business and first classes domestic and international and can say the service has been exceptional. I can't comment on AA's upper classes.


User currently offlinesw733 From United States of America, joined Feb 2004, 6304 posts, RR: 9
Reply 6, posted (3 years 6 months 3 weeks 3 days 2 hours ago) and read 22745 times:

Quoting jetblue777 (Reply 2):
but rarely any AA fans

Put me down as a huge AA fan. I am ExecPlat and swear by them. They are their problems, just like any other major carrier int he USA, but having flown all of them (UA, CO, DL, US, UA), I tend to find AA my favorite, so I give them almost all of my business (some to WN, but not much since I mostly travel internationally).

Are their flight attendants always great? Heck no, there are some pretty bad ones that I believe deserve to get canned let alone the raises they want. But you will find that at all airlines, and I truly believe I have come across fewer, per capita, on AA than on the others.

Quoting United787 (Reply 5):
My miles on United have taken me to Italy, Brazil, Turkey, Thailand, Vietnam, Bali, Greece, Australia, usually with several options to choose from, minimal stops and on great airlines... It is much more limiting with AA, the choices are few.

With my OneWorld points I have flown to Namibia, South Africa, Italy, UK, Turkey, Japan, China, India, Australia, Uruguay, Argentina, Jordan, Egypt and Turks & Caicos...how is that "few" choices?

Quoting United787 (Reply 5):
Hubs - Bigger is Better!

Yep, DFW is tiny, you've got that...

Quoting United787 (Reply 5):
E+ - UA has it and AA doesn't.

I will give you that one

Quoting United787 (Reply 5):
AA with their A320 over the MD-80

Preference...I prefer the MD-80 over the A320. Why? Quiet! The MD-80, unless you are at the back, is a great aircraft. Sitting up front, in the first 15-20 or so rows, you hear the air rushing by the outside louder than the jets.

Quoting United787 (Reply 5):
Channel 9

And it's a crap shoot if it will be turned on.


User currently offlineUnited787 From United States of America, joined May 2005, 2692 posts, RR: 1
Reply 7, posted (3 years 6 months 3 weeks 2 days 20 hours ago) and read 22716 times:

Quoting sw733 (Reply 6):
With my OneWorld points I have flown to Namibia, South Africa, Italy, UK, Turkey, Japan, China, India, Australia, Uruguay, Argentina, Jordan, Egypt and Turks & Caicos...how is that "few" choices?

That is great but what I have found is that when you want to go somewhere with miles, the more options you have the more likely you will get where you want to go! If you want to fly from the US to EU on Star Alliance, there are about 11 * airlines that cross the atlantic depending on how you count it and about 4 OW airlines...the difference in options is significant! This is not counting SQ, Royal Jordan etc.

Quoting sw733 (Reply 6):
Yep, DFW is tiny, you've got that...

No doubt DFW is huge...I am not counting the size of the hubs, I am counting the size of their presence at the largest metro areas in the US, Star Alliance is #1 at 7 of the top ten (including BOS?) and all of the top 3.


User currently offlinealitalia744 From United States of America, joined Mar 2000, 4746 posts, RR: 45
Reply 8, posted (3 years 6 months 3 weeks 2 days 15 hours ago) and read 22698 times:

Neither.

Go with Delta.



Some see lines, others see between the lines.
User currently offlineUATulipfan From United States of America, joined Jan 2011, 159 posts, RR: 0
Reply 9, posted (3 years 6 months 3 weeks 15 hours ago) and read 22613 times:

While I don't have any issues with AA, I do think UA is a better airline, though my loyalty to UA is declining rapidly since CO came in and is destroying everything that has made UA great.


Long live the Tulip! The logo of the REAL United Airlines.
User currently offlineDesertAir From Mexico, joined Jan 2006, 1458 posts, RR: 0
Reply 10, posted (3 years 6 months 2 weeks 6 days 22 hours ago) and read 22579 times:

I flew UA for many years, mainly becuase it was the airline I saw at our local airport in Stockton, CA. Later, I discovered te joys of other airlines, like PSA while living in Pasadena, and later on, Alaska. I became an AA flyer when Northwest was on strike in 1997...AA acepted my Northwest ticket. It really depends on where you live and where you fly to.

User currently offlineescapehere From Australia, joined Jan 2011, 74 posts, RR: 0
Reply 11, posted (3 years 6 months 1 week 4 days 5 hours ago) and read 22369 times:

I hate AA, and would fly UA if they were OneWorld. I fly to the US quite a lot on QF, usually to ORD or Boston, and I absolutely detest the AA codeshare flights. Stepping off a QF A380, or even an old 744, and on to an AA flight in LAX is like night and day. I'm no fanboy of QF, but even their domestic product is vastly superior to AA. I start on QF A330 from PER-SYD, and it is reasonably spacious, has meals, AVOD and no stupid checked baggage fees. SYD to LAX is an A380 or 744. Once I transfer at LAX I usually end up on a cramped AA 25 year old 767 or 738 (I know it's not 25 years old, but it feels like it). Futhermore, AA charge you to check in your bags.

The only reason I care about QF flying to DFW is it means my ORD codeshare flight is shorter!   Thankfully when going to Boston I can take QF107 to JFK and then it's such a short flight that the inadequacies of AA don't bother me.

Having said that, I've heard the 744s that UAL use for their Sydney flights are absolutely horrible...


User currently onlinebananaboy From United Kingdom, joined Oct 2004, 1574 posts, RR: 23
Reply 12, posted (3 years 6 months 1 week 1 day 17 hours ago) and read 22257 times:

Quoting escapehere (Reply 11):
Having said that, I've heard the 744s that UAL use for their Sydney flights are absolutely horrible...

Wouldn't say that they are horrible, but they are basic, at least in economy. Seats in business and first are very good.

Mark



All my life, I've been kissing, your top lip 'cause your bottom one's missing
User currently offlineWROORD From United States of America, joined Mar 2009, 946 posts, RR: 0
Reply 13, posted (3 years 6 months 5 days 15 hours ago) and read 22134 times:

I use both out of ORD and my general rule is if AA has a new 738 I will pick them over dated UA 319/320. AA usually has lower prices. UA on the other hand has more frequencies on some routes and uses more of mainline aircraft as oppose AE 145 or CRJ700. The rest is pretty much the same good/bad/terrible/excellent - nothing consistent as far as gate agent/ FA. I do like ch9 on UA audio as well as their smooth jazz (especially during a bumpy ride).

User currently offlineAmerican 767 From United States of America, joined May 1999, 3741 posts, RR: 12
Reply 14, posted (3 years 6 months 5 days 1 hour ago) and read 22103 times:
AIRLINERS.NET CREW
FORUM MODERATOR

I've been flying American for over 20 years and just got 1.2 million miles lifetime. So there is no reason why I should give up flying AA. I fly Delta once in a while but I still remain loyal on AA.

Living in New York, it makes more sense for me to be an AA man instead of a United man even if the new United has a hub in EWR.

Reasons for remaining loyal with AA:

1. Hub in JFK, my home airport.

2. I have family in Dallas and Miami.

3. One World alliance, weaker than Star, but better. BA, JL and CX are top quality airlines.

4. AAdvantage Gold vested for life.

Even if I lived in Chicago, I would choose to remain loyal to AA and not fly UA.
If I lived in Atlanta, maybe I would consider switching to Delta.

I have been "United free" for more than 10 years and I have never flown Continental. I know many passengers like United, I don't want to offend those who are United fans, but I have no interest in flying with them.

Ben Soriano

[Edited 2011-01-28 08:42:04]


Ben Soriano
User currently offlineTOMMY767 From United States of America, joined Aug 2003, 6584 posts, RR: 11
Reply 15, posted (3 years 6 months 5 days ago) and read 22095 times:

Quoting WROORD (Reply 13):

I use both out of ORD and my general rule is if AA has a new 738 I will pick them over dated UA 319/320

Both AA and UA have overhead LCD screens on the Airbus and 738s. What make the AA 738s any better?



"Folks that's the news and I'm outta here!" -- Dennis Miller
User currently offlineUATulipfan From United States of America, joined Jan 2011, 159 posts, RR: 0
Reply 16, posted (3 years 6 months 3 days 10 hours ago) and read 22019 times:

Quoting TOMMY767 (Reply 15):

And to add to that; what makes the UA Airbuses dated? Oh wait, it's probably just due to the typical A.net rhetoric that UA sucks.  



Long live the Tulip! The logo of the REAL United Airlines.
User currently offlineTOMMY767 From United States of America, joined Aug 2003, 6584 posts, RR: 11
Reply 17, posted (3 years 6 months 2 days 2 hours ago) and read 21967 times:

Quoting UATulipfan (Reply 16):

And to add to that; what makes the UA Airbuses dated? Oh wait, it's probably just due to the typical A.net rhetoric that UA sucks.

That and/or a.net rhetoric that all airbus products are built like crap and all will eventually fall out of the sky



"Folks that's the news and I'm outta here!" -- Dennis Miller
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