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Delta Airlines To Cancun: What To Expect?  
User currently offlinejetblue777 From Canada, joined Jul 2009, 1450 posts, RR: 1
Posted (3 years 5 months 3 weeks 2 days 12 hours ago) and read 9368 times:

Hey guys, we just booked our "unexpected" vacation next month on Expedia, it's $616/per person , 4 Days and 3 Nights - All inclusive resort with unlimited food, drinks, water sports, broadway shows, dance classes and alot more. We also got a free $200 Gift Card for Spa, Massage and more. Expedia is also giving us a $50.00 Debit Card as a limited time promo, so over all a good deal.

We paid a little bit extra to go with DL since the flight times were better than the regular priced UA (40 minutes time in ORD was too risky)

Here's our flights

Mon, Feb 21, 2011

DL 1297 JFK-ATL
737-800 (WINGLETS)
06:00 AM- 08:44AM

DL 535
737-800
12:25PM- 2:22PM

returning

DL 536
MD-88
1:44PM-5:31PM

DL 2242
MD-88
7:20PM-9:36PM

- So what kind of service does DL provide for Y class passengers on the JFK-ATL/ATL-EWR and ATL-CUN-ATL routes?
- Does DL provide free check-in baggage on it's Mexico Flights?
- Checking in at JFK, are we going to line up on the International Flights Desks or is it just a check-in area for all international and domestic
- I'm assuming we would go through immigration in Atlanta, is 1hr 49 minutes enough time?
- How is the immigration in Cancun? Technically, we're Filipino citizens with a Filipino passport but we have a valid US Visa and we called the consulate of Mexico here in NYC and they said that if we have a US Visa then we don't need a Mexican Visa, can someone confirm?
- I know ATL is the busiest airport in the world, does this mean that our luggage has a higher chance of getting lost?
- Any good restaurants in ATL or something to do for the 4hr layover outbound?
- Our outbound flight departs at 6AM, what time should we be at the airport?
- Are there PTVs on the 738s on the said flights?

any additional information and suggestions are appreciated! Thanks!


It's a cultural thing.
15 replies: All unread, jump to last
 
User currently offlineJKJ777 From United States of America, joined Aug 2007, 397 posts, RR: 0
Reply 1, posted (3 years 5 months 3 weeks 2 days 10 hours ago) and read 9351 times:

Well,
I did a trip to Cancun last summer with DL. As an elite and then first class passenger, I did not get charged for baggage, but as a Mexican destination, baggage fees should not apply for the first bag (I am too lazy to check the DL site now, but I am sure someone will confirm this shortly). I also really hope that you are not staying at the Dreams Cancun. Beautiful property, but they robbed our friends.....
Anyway, in coach (on the ATL-CUN flight), you can expect a typical 'domestic' service. You will be offered a drink and peanuts/pretzels/biscoff cookies, buy on board. If you are lucky enough to get a 738 with ptv, you will be entertained for the flight. Otherwise, it should have a drop down lcd screen that entertainment may be played on. Have some ear phones either way. I love ATL (I know a lot of people on here HATE IT) and have never had any problems coming thru (approx 84 times). Baggage has been handled well for me and my family so I hope you too will be as fortunate. With any world airport, anything can happen, so just understand that it is always a possibility. You will not be going thru customs in ATL. Instead, you may be asked to show your passport or documentation to a DL agent. Based on your connection time, I would suggest going to the terminal where your flight will depart from. It is not necessarily going to leave from Terminal E but it could depending on where that plane came in from. My flight did depart out of E (You will arrive in E on your return).
When you get to Cancun, you will go thru a beautiful customs area. Depending on when your flight arrives, you may be the only plane with passengers going thru or you will be one of 6 flights there at the same time (game of luck). When you leave customs, be prepared for a lot of people soliciting you for transportation or trying to get you to stay in their resorts. Know what your plans are before you get there. If not, you can always negotiate with the taxiis. While there, DO NOT DRINK THE WATER IN YOUR HOTEL SINK. I would even suggest using bottle water to brush your teeth. Montezumas revenge can be terrible and it hammered me hard. Drink plenty of bottled water, when you do drink something else, drink it from it's bottle. Cancun is great but can be very touristy. There were a lot of Canadiens and Americans where we were and we always felt safe. When my wife and mother in law ventured out on their own, they were harassed by locals. Just be smart, know where you are, and use the hotel concierge desk often.
Hope all this helps.


User currently offlinedc9northwest From Switzerland, joined Feb 2007, 2261 posts, RR: 7
Reply 2, posted (3 years 5 months 3 weeks 2 days 9 hours ago) and read 9346 times:

Quoting jetblue777 (Thread starter):
- How is the immigration in Cancun? Technically, we're Filipino citizens with a Filipino passport but we have a valid US Visa and we called the consulate of Mexico here in NYC and they said that if we have a US Visa then we don't need a Mexican Visa, can someone confirm?

Well, Delta is responsible for you having all the documents for your trip, so make sure to have a written copy of a document that says a US visa is enough to get into Mexico, just to make sure they'll let you board. Don't rely on DL agents knowing Mexican regulation; they have to check you're legally allowed to enter Mexico, I believe. Apparently there were a lot of problems when online check-in was introduced and now they check all documents on Int'l trips (source: gate agent at MCI).


User currently offlineRamblinMan From United States of America, joined Oct 2010, 1138 posts, RR: 1
Reply 3, posted (3 years 5 months 3 weeks 2 days 8 hours ago) and read 9319 times:

You will get one bag free per person.

Quoting JKJ777 (Reply 1):
When you leave customs, be prepared for a lot of people soliciting you for transportation or trying to get you to stay in their resorts. Know what your plans are before you get there.

- Agreed. The sheer number of hawkers was overwhelming, but this is the norm in major Caribbean airports. If you want to go exploring, you should rent a car... they're really cheap even after the mandatory Mexican insurance. If you're just going to hang around the resort, don't bother. (And your resort will gladly arrange tours to Tulum etc.)

Now, the transportation arrangement is really weird: Cancun taxis are allowed to take people to the airport, but they are not allowed to pick people up. "Airport Taxis" offer private-car transport at about 2x the rate of a normal cab. If there's more than 2 of you, just go for it. A suitable alternative is shared-van service which charges per person and is booked at a counter on your way to the exit. On your return, grab a normal cab- we stayed way on the north end of town and got a ride to the airport for 20 bucks.

YOU WILL BE IMMEDIATELY HIT UP FOR TIPS for carrying bags etc. And these guys work solely for tips, so either carry your own or pony up. The good news is that US$ is accepted everywhere, so just carry some dollar bills for this.

Quoting JKJ777 (Reply 1):
While there, DO NOT DRINK THE WATER IN YOUR HOTEL SINK.

It won't hurt at all if you want to be overly cautious, but this is just plain not true. The tap water in Cancun (at least in tourist-zone hotels) is just fine. I'd be more worried about eating something sketchy off a buffet if you're at one of those all-inclusives.

Other than that, just try not to get too annoyed by the throngs of obnoxious Americans.


User currently offlineexFATboy From United States of America, joined Jul 2003, 2974 posts, RR: 9
Reply 4, posted (3 years 5 months 3 weeks 2 days 7 hours ago) and read 9311 times:

Quoting JKJ777 (Reply 1):
baggage fees should not apply for the first bag (I am too lazy to check the DL site now, but I am sure someone will confirm this shortly

Heh...yep, you get one free checked bag, second bag is $27 online or $30 at the airport.

Your check-in at JFK will be in Terminal 3 (unless you have DL or SkyTeam elite status, then you could check in at T2 if you wanted to). Not sure if there are separate international check-in desks or not, the DL website doesn't say. Give yourself plenty of time, T3 is both busy and really poorly laid out. The website says ticket counters open at 4:30 AM.

As for ATL, I've never had a problem with connecting bags there. The airport's website has information on restaurants and shopping, there are several sit-down restaurants as well as the usual array of fast food. Be warned, "street" pricing is not a feature at ATL, it has the most expensive Checkers on the planet. I haven't eaten there, but a few friends have had a southern breakfast at Paschal's and recommended it - it's in Terminal "A". Moving between terminals is easy. There's also loads of shopping, but unfortunately, no free wi-fi. You will clear customs on the flight back at ATL, and you should be fine with that connection time.

The Cancun Airport website has a nifty little interactive transportation guide to show you your options for getting to your hotel. Cab and car service drivers are not supposed to approach you directly (but they do...livery service drivers aren't supposed to here in NY either, but they do). I've used the Cancun Shared Shuttle service with no problems - you can book it in advance on line, although I've just gone to their kiosk at the airport and paid there.

One side note on the water situation - I'll re-emphasize JKJ777's suggestion that you only drink bottled water (it's cheap and available everywhere), but ice is usually fine - most bars and hotels in Cancun buy their ice from commercial plants that use purified water. If in doubt, ask the waiter or bartender. Take some loperamide (Immodium) with you just in case.

(I'm not picking on Mexico here...I've had to pop some Immodium or Pepto every time I've ever gone to Reno, NV. Something in the water there just disagrees with me. I have loperamide with me whenever I travel.)


User currently offlineKingFriday013 From United States of America, joined May 2007, 1296 posts, RR: 9
Reply 5, posted (3 years 5 months 3 weeks 2 days 6 hours ago) and read 9303 times:

Quoting jetblue777 (Thread starter):
737-800 (WINGLETS)

That's a 73H. It's AWESOME. Decent legroom, PTVs with AVOD at every seat, satellite TV, and wi-fi. Best of all, it's a Boeing!  

-J.



Tho' I've belted you an' flayed you, By the livin' Gawd that made you, You're a better man than I am, Gunga Din!
User currently offlineNYCFlyer From United States of America, joined Jan 2005, 1387 posts, RR: 10
Reply 6, posted (3 years 5 months 3 weeks 1 day 20 hours ago) and read 9272 times:

I just flew down to CUN on DL for the week before Christmas, flew LGA-ATL-CUN in Y. Obviously there's only domestic check-in at LGA, but I am sure you would go to domestic check-in at JFK as well, since that's your first leg. I did get one free checked bag. My flight left LGA at 7am, and I arrived to the check-in line at 6. Big mistake. It was unbelievably crowded. Barely made the flight, should have gotten there earlier. I would have checked-in at a kiosk, but I couldn't figure out how to insert my passport corretly.

On the outbound leg, the exact same jet, a B757, flew both segments. As such, I arrived in, and departed from, the same gate at ATL. Never left the lounge. First time that's ever happened to me!

ATL-CUN-ATL service is pretty standard, domestic-style. Snacks, non-alcoholic drinks, typical TV-rerun offerings (no PTVs), no movie.

On arrival at CUN, around 2pm on a Sunday, the immigration line was INSANE. I waited 45 minutes, longer than I ever have at JFK or EWR. About six jets from the USA all arrived at the same time.

On arrival in CUN, you are presented with the taxi options: you can take a minibus/shared cab to your hotel, for $15 per person, or a private cab for $30/person. The latter sounds pretty high. I later learned that there are private cabs for $30 for all pax, but they aren't immediately advertised. Hertz actually offers a private taxi service that is $30 for everyone.

Going home, both flights were MD-88s, service again was standard. I also remember that when my CUN-ATL flight arrived in ATL, around 2 or 3pm, I breezed through customs and immigration very quickly - a nice chnage from CUN. We must have been the only flight that got in then.

Have a great trip! It was my first time in CUN, and had a blast.

[Edited 2011-01-20 06:58:47]

edits for taxi info


[Edited 2011-01-20 07:02:20]

User currently offlinejetblue777 From Canada, joined Jul 2009, 1450 posts, RR: 1
Reply 7, posted (3 years 5 months 3 weeks 1 day 14 hours ago) and read 9241 times:

Hey guys, thanks for all your detailed responses!

The package includes a roundtrip taxi pick up (van and shared, just like a lot of you mentioned)

Once again, thanks a lot for the very detailed information  

BTW, do you have any seat preferences on the MD88 and the 737-800? It will be my first time on a MD88 since I was 5 so do you have any comments about the A/C?

Does DL block seats on its flight because most of the seats on their seat map for our flights are unavailable, does this mean they open these blocked seats 24hrs/48hrs before the flight?



It's a cultural thing.
User currently offlinePGNCS From United States of America, joined Apr 2007, 2816 posts, RR: 45
Reply 8, posted (3 years 5 months 3 weeks 1 day 9 hours ago) and read 9204 times:

Quoting jetblue777 (Reply 7):
BTW, do you have any seat preferences on the MD88 and the 737-800? It will be my first time on a MD88 since I was 5 so do you have any comments about the A/C?

On the 88 my only advice is to get as far forward in the cabin as possible. It's very quiet in the front of the aircraft, the back not so much. The last two rows have no windows (the engine's out there) so many people don't like it back there because of the noise and lack of visibility outside. I've sat back there a ton and always bring earplugs on all airplanes so it's a nonevent for me.

On the 738 it makes no real difference unless you are in an exit row. It's somewhat noisier behind the wing, so again I try and sit forward; that's my general rule on all airlines and aircraft unless the choice is a middle seat in the forward cabin versus a window or aisle in the back. Obviously if you care about looking outside try to get a window; I prefer an aisle. Anyhow, good luck and have a great trip.


User currently offlineTOMMY767 From United States of America, joined Aug 2003, 6584 posts, RR: 11
Reply 9, posted (3 years 5 months 3 weeks 20 hours ago) and read 9181 times:

As previously stated, get as far front on the M88 as possible -- In the back it's pretty miserable. In general I try to avoid DL M88s on flights over an hour (unless I know for sure that I'm in F.) I'll take a 319 or 320 over the M88 as I find the ride to be quieter and smoother.

DL 738s both the Winglet and non-winglet kind I find to be really nice. DL takes good care of them and I always find the conditions of the cabin to be immaculate.

In the coach cabin expect choice of cookies, pretzels, or peanuts. It's not much, but it's always free and a hell of a lot more than what US, UA, CO, or AA give out now (which essentially is nothing.)



"Folks that's the news and I'm outta here!" -- Dennis Miller
User currently offlineluv2fly From United States of America, joined May 2003, 12090 posts, RR: 49
Reply 10, posted (3 years 5 months 3 weeks 15 hours ago) and read 9153 times:

I'll say it the water is not a problem, can not tell you how many times I have been to Mexico and especially Cancun/Cozumel and it is perfectl;y safe. What is the usual culprit is drinking tequila all night, massive fresh fruit for breakfast and then laying outside in the sun all day. You do the math.


You can cut the irony with a knife
User currently offlinejetblue777 From Canada, joined Jul 2009, 1450 posts, RR: 1
Reply 11, posted (3 years 5 months 2 weeks 4 days 9 hours ago) and read 9042 times:

Hey guys thanks for your responses!

Anywho,

On DL's website, they're offering a same day upgrade for $50.00 for flights between 501-100 Miles for $75.00, our tickets are full-fare "T" class tickets, does anyone know if we're eligible for this? I would love to try DL's F class. Do you have to have a status on DL's FF Program or can anyone avail? If so, how? I'm assuming i should ask the gate agent if an upgrade is available? Thanks.



It's a cultural thing.
User currently offlinedavid21487 From United States of America, joined Oct 2006, 231 posts, RR: 0
Reply 12, posted (3 years 5 months 2 weeks 4 days 7 hours ago) and read 9032 times:

Quoting jetblue777 (Reply 11):
our tickets are full-fare "T" class tickets, does anyone know if we're eligible for this? I would love to try DL's F class. Do you have to have a status on DL's FF Program or can anyone avail? If so, how? I'm assuming i should ask the gate agent if an upgrade is available?

Anyone can take advantage of the paid upgrade to First Class, provided that you're ticket is booked in an upgradable class of service. You just speak to the gate agent about it. They'll take you're credit card payment right there and you'll be put on the upgrade list ahead of the elite passengers waiting for complimentary upgrades. If your upgrade clears, your card will be charged, if not, you won't be charged and will have to take your original seat in coach.

Unfortunately, your "T" fare ticket does not qualify for the paid FC upgrade.



-- Step! Jump! Slide! --
User currently offlinedc9northwest From Switzerland, joined Feb 2007, 2261 posts, RR: 7
Reply 13, posted (3 years 5 months 2 weeks 3 days 17 hours ago) and read 8992 times:

Quoting jetblue777 (Reply 11):

To clarify, Delta's T class is its lowest possible booking class on the pecking order. And as David21487 said, you can't be upgraded with your fare. Furthermore, on a route like LGA-ATL... It may be hard to obtain an upgrade anyway.


User currently offlineJKJ777 From United States of America, joined Aug 2007, 397 posts, RR: 0
Reply 14, posted (3 years 5 months 2 weeks 3 days 12 hours ago) and read 8974 times:

Quoting david21487 (Reply 12):
You just speak to the gate agent about it. They'll take you're credit card payment right there and you'll be put on the upgrade list ahead of the elite passengers waiting for complimentary upgrades.

Are you sure this is accurate? Elite passengers are always upgraded if the inventory is available. And if they are offering upgrades at the gate, inventory is available......Elites get the first spots from what I recall. If an elite has paid a B fare for the ticket, they will not go below a non elite who has paid for an L, U, T ticket plus $50.

And I do not believe that T fares are available for upgrades. I believe that Y, B, M, Q tickets are the only ones upgradeable. L, U, and T do not have the ability to upgrade.

Quite honestly, I would save the money for a massage in Cancun. For the short flight from ATL and no personal televisions, or the business elite seat, it just is not worth it. The free drinks are nice but that is about all you really see in difference


User currently offlinedavid21487 From United States of America, joined Oct 2006, 231 posts, RR: 0
Reply 15, posted (3 years 5 months 2 weeks 1 day 14 hours ago) and read 8892 times:

Quoting JKJ777 (Reply 14):
Are you sure this is accurate?
Quoting JKJ777 (Reply 14):
Elites get the first spots from what I recall.

Yes, that's my fault. You are correct.



-- Step! Jump! Slide! --
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