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CX Price Drop After Booking. Refund Possible?  
User currently offlinejlk From United States of America, joined Dec 2006, 184 posts, RR: 0
Posted (3 years 7 months 20 hours ago) and read 3864 times:

I booked a ticket for 2 passengers on CX's website and after two weeks, the price dropped by $100. Is there a possibility CX will adjust the fare if I call them?

15 replies: All unread, jump to last
 
User currently offlineBlueSky1976 From Poland, joined Jul 2004, 1875 posts, RR: 4
Reply 1, posted (3 years 7 months 19 hours ago) and read 3818 times:

Not if the airfare is already ticketed.


STOP TERRORRUSSIA!!!
User currently offlineThe777Man From United States of America, joined Jul 1999, 6549 posts, RR: 55
Reply 2, posted (3 years 7 months 18 hours ago) and read 3650 times:

Quoting jlk (Thread starter):
I booked a ticket for 2 passengers on CX's website and after two weeks, the price dropped by $100. Is there a possibility CX will adjust the fare if I call them?

Yes, if ticketed in the USA, most carriers offer guaranteed airfare so if the fare is lower for the exaxt same itinerary, you will get a travel voucher for the difference. You need to call CX to process this and to make sure they offer this.

The777Man



Need a Boeing 777 Firing Order....Further to fly....CI, MU, LX and LH 777s
User currently offlinelhr380 From , joined Dec 1969, posts, RR:
Reply 3, posted (3 years 7 months 17 hours ago) and read 3613 times:

Quoting The777Man (Reply 2):

I'm confused. So if I booked a flight, and 2 weeks later the fare dropped. I could call and get the difference back? That seems a little odd.


User currently offlineThe777Man From United States of America, joined Jul 1999, 6549 posts, RR: 55
Reply 4, posted (3 years 7 months 17 hours ago) and read 3538 times:

Quoting lhr380 (Reply 3):
I'm confused. So if I booked a flight, and 2 weeks later the fare dropped. I could call and get the difference back? That seems a little odd.

That/s correct, if sold on a US website with a carrier that offers guaranteed airfare.

The777Man



Need a Boeing 777 Firing Order....Further to fly....CI, MU, LX and LH 777s
User currently offlinecloudyapple From Hong Kong, joined Jul 2005, 2454 posts, RR: 10
Reply 5, posted (3 years 7 months 16 hours ago) and read 3411 times:

Quoting The777Man (Reply 4):
That/s correct, if sold on a US website with a carrier that offers guaranteed airfare.

It's offered unless it's not offered. What an answer.



A310/A319/20/21/A332/3/A343/6/A388/B732/5/7/8/B742/S/4/B752/B763/B772/3/W/E145/J41/MD11/83/90
User currently offlineQFFlyer From Australia, joined Jun 2005, 379 posts, RR: 0
Reply 6, posted (3 years 7 months 15 hours ago) and read 3332 times:

Quoting jlk (Thread starter):
I booked a ticket for 2 passengers on CX's website and after two weeks, the price dropped by $100. Is there a possibility CX will adjust the fare if I call them?

If the fare increased after 2 weeks and CX called you to pay extra, would you?


User currently offlinedowntown273 From Spain, joined Aug 2005, 302 posts, RR: 0
Reply 7, posted (3 years 7 months 15 hours ago) and read 3283 times:

Quoting The777Man (Reply 2):
Quoting jlk (Thread starter):
I booked a ticket for 2 passengers on CX's website and after two weeks, the price dropped by $100. Is there a possibility CX will adjust the fare if I call them?

Yes, if ticketed in the USA, most carriers offer guaranteed airfare so if the fare is lower for the exaxt same itinerary, you will get a travel voucher for the difference. You need to call CX to process this and to make sure they offer this.

I thought most of the times the 'low fare guarantee' was that you wouldn't get that flight or alternative flight (with similar timing) cheaper in any other website or travel agency at that given point, but not that it'd guarantee the lowest fare between the purchase date and the flight date.


User currently offlinerutankrd From United Kingdom, joined Sep 2003, 2981 posts, RR: 7
Reply 8, posted (3 years 7 months 14 hours ago) and read 3171 times:
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By the time you cancel your existing ticket pay cancelation charges (If terms allow this !), re-book and pay for new tickets would you still make a saving ?

those charges could well add up to several tens of dollars at the very least !


User currently offlineCitationJet From United States of America, joined Mar 2003, 2432 posts, RR: 3
Reply 9, posted (3 years 7 months 14 hours ago) and read 3146 times:

Quoting The777Man (Reply 2):
Yes, if ticketed in the USA, most carriers offer guaranteed airfare so if the fare is lower for the exaxt same itinerary, you will get a travel voucher for the difference.
Quoting The777Man (Reply 4):
That/s correct, if sold on a US website with a carrier that offers guaranteed airfare.

That is correct. A couple of years ago I purchased 2 tickets to Europe on UA/SAS. The fare dropped over $500 pp a few months after booking. We got travel vouchers good for a year on UA for the difference (minus the UA service fee). A good travel agent would know how to do the process. We used the vouchers to purchase a ticket to OGG the next year on UA.



Boeing Flown: 701,702,703;717;720;721,722;731,732,733,734,735,737,738,739;741,742,743,744,747SP;752,753;762,763;772,773.
User currently offlineAirNZ From , joined Dec 1969, posts, RR:
Reply 10, posted (3 years 7 months 14 hours ago) and read 3093 times:

Quoting The777Man (Reply 2):
Yes, if ticketed in the USA, most carriers offer guaranteed airfare so if the fare is lower for the exaxt same itinerary, you will get a travel voucher for the difference
Quoting The777Man (Reply 4):
That/s correct, if sold on a US website with a carrier that offers guaranteed airfare.

No, that's not necessarily correct at all and your two answers are completely contradictory. Which one are you claiming is 'correct'?

Quoting jlk (Thread starter):
I booked a ticket for 2 passengers on CX's website and after two weeks, the price dropped by $100. Is there a possibility CX will adjust the fare if I call them?

Out of curiosity......if the fare had rose by $100 would you offer to pay the increase?


User currently offlineTreeHillRavens From Malaysia, joined Jun 2007, 397 posts, RR: 1
Reply 11, posted (3 years 7 months 14 hours ago) and read 3032 times:

As far as i am concerned, no refund is possible for such case. The reason why the air fare dropped a few weeks after you bought your ticket is probably because some previously already ticketed tickets were either canceled or changed to some other dates. Hence the air fare difference.

User currently offlinesandyb123 From UK - Scotland, joined Oct 2007, 1096 posts, RR: 0
Reply 12, posted (3 years 7 months 14 hours ago) and read 3032 times:
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Quoting jlk (Thread starter):
Is there a possibility CX will adjust the fare if I call them?

Have you called them? Easy way to find out.

Sandyb123



Member of the mile high club
User currently offlineCitationJet From United States of America, joined Mar 2003, 2432 posts, RR: 3
Reply 13, posted (3 years 7 months 12 hours ago) and read 3019 times:

Quoting AirNZ (Reply 10):
Quoting The777Man (Reply 2):
Yes, if ticketed in the USA, most carriers offer guaranteed airfare so if the fare is lower for the exaxt same itinerary, you will get a travel voucher for the difference
Quoting The777Man (Reply 4):
That/s correct, if sold on a US website with a carrier that offers guaranteed airfare.

No, that's not necessarily correct at all and your two answers are completely contradictory. Which one are you claiming is 'correct'?

From my personal experience, I know that Reply #2 is absolutely correct. I have done it and it works.



Boeing Flown: 701,702,703;717;720;721,722;731,732,733,734,735,737,738,739;741,742,743,744,747SP;752,753;762,763;772,773.
User currently offlineThe777Man From United States of America, joined Jul 1999, 6549 posts, RR: 55
Reply 14, posted (3 years 7 months 5 hours ago) and read 2969 times:

Quoting AirNZ (Reply 10):
No, that's not necessarily correct at all and your two answers are completely contradictory. Which one are you claiming is 'correct'?

Not sure what's contradictory; in the USA some airlines have guaranteeed airfare so if the airfare drops, you can get the difference in travel vouchers. I don't know if CX offers this or not. I was saying that this is indeen true. See also reply 9.

The777Man



Need a Boeing 777 Firing Order....Further to fly....CI, MU, LX and LH 777s
User currently offlineQuokka From , joined Dec 1969, posts, RR:
Reply 15, posted (3 years 6 months 4 weeks 1 day 22 hours ago) and read 2928 times:

I agree with Sandyb123: phone them and ask.

Whether you can get a refund would be determined by the fare rules that you agreed to at the time of purchase and the fare rules of the new seats being sold. Air fares change all the time and sometimes the rules specify that the fare may only be purchased between certain dates, for travel between certain dates and even restricted to specific flight numbers. As none of us know the actual fare rules applying to either your ticket or the new fare, a phone call to CX is the best option.


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