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Delta The Best Coach Service Of The Legacies?  
User currently offlinewashingtonian From , joined Dec 1969, posts, RR:
Posted (3 years 8 months 3 weeks 5 days 14 hours ago) and read 5659 times:

I flew mainline Delta in coach the other day and was rather impressed with the service. The Flight Attendant gave me peanuts, pretzels, and delicious Biscotti cookies (with Delta's name emblazoned on the cookie!). Plus they were offering buy-on-board snacks that looked pretty good. Combined with the fact that most trans-con flights have PTVs, this seems to make Delta have the best product compared to American and United. Do American and United even give out snacks on flights anymore?

44 replies: All unread, showing first 25:
 
User currently offlineFSDan From United States of America, joined Jan 2011, 756 posts, RR: 2
Reply 1, posted (3 years 8 months 3 weeks 5 days 14 hours ago) and read 5626 times:

I have never flown UA, but I agree with you that DL's Y product beats AA's.

I love me some Biscoff cookies!  



SEA SFO SJC LAX ONT SAN DEN IAH DFW OMA FSD MSP MSN MKE ORD DTW CVG MEM JAN BHM RSW ATL CLT BWI PHL LGA JFK MEX LIM KEF
User currently offlinetpaewr From United States of America, joined May 2001, 453 posts, RR: 0
Reply 2, posted (3 years 8 months 3 weeks 5 days 14 hours ago) and read 5605 times:

I work for CO, aka the 'new UA', and sadly I have to agree. Making this even worse my brother works for DL so I get reminded of this well, ALOT! lol

User currently offlinemogandoCI From , joined Dec 1969, posts, RR:
Reply 3, posted (3 years 8 months 3 weeks 5 days 14 hours ago) and read 5589 times:

factor in Economy Plus for UA (+ future CO fleet), and i'm not sure if PTV trumps seat comfort (i'm only 5' 9", but i can definitely feel the difference between 31" and 36" pitch)

User currently offlineCHRISBA777ER From UK - England, joined Mar 2001, 5964 posts, RR: 62
Reply 4, posted (3 years 8 months 3 weeks 5 days 14 hours ago) and read 5567 times:

I'm assuming you mean domestically within the US.

For me - in the cheap seats at least - WN is near on impossible to beat for service. More snacks, sodas etc than you could possibly want, and they are fun and funky too.

The hard product leaves a lot to be desired, but if all you are bothered about is service with a smile, soda and snacks then WN is excellent. They have been absolutely excellent every flight I've ever taken with them.

But you are talking about the legacies.

For me, CO are head and shoulders above DL, UA and the rest in the cheap seats in terms of hard product, service and ambience, and their soft product is better then everyone else's as well. Absolutely destroys DL on every flight i've taken with them - thats domestic US and long-haul international. All round i'd say:

CO
UA
DL/NW
AA
US

Not flown Alaska but heard they are ok.



What do you mean you dont have any bourbon? Do you know how far it is to Houston? What kind of airline is this???
User currently offlineAcey559 From United States of America, joined Jan 2007, 1542 posts, RR: 2
Reply 5, posted (3 years 8 months 3 weeks 5 days 14 hours ago) and read 5556 times:

DL is making strides, that's for sure. There is a ways to go and always room for improvement, which is true with any carrier. Management at least has a vision of where they want/need to be, which is important. CS and on-time stats are a big focus right now, so I'm hopeful that we'll get where we need to be soon. There will be teething issues and occasional hiccups along the way, but overall I think DL has a great product that will be further enhanced by the introduction of new onboard amenities and entertainment offerings, as well as the continued integration and harmonizing of DL and NW.

User currently offlinemayor From United States of America, joined Mar 2008, 10601 posts, RR: 14
Reply 6, posted (3 years 8 months 3 weeks 5 days 14 hours ago) and read 5503 times:

Quoting mogandoCI (Reply 5):

You're too young to be getting senile, but repeating yourself is one of the first signs of it.  



"A committee is a group of the unprepared, appointed by the unwilling, to do the unnecessary"----Fred Allen
User currently offlineordjoe From United States of America, joined Aug 2010, 729 posts, RR: 0
Reply 7, posted (3 years 8 months 3 weeks 5 days 14 hours ago) and read 5447 times:

Living in Chicago my whole life, I have never taken CO ever and DL only 3 segments, but from reading trip reports and flyertalk, I will at least agree domestic Y is much better in DL and CO. The inflight entertainment and much more WIFI, heads and shoulders above AA and UA (AA can't even keep their power outlets working on their 762's)

User currently offlinewashingtonian From , joined Dec 1969, posts, RR:
Reply 8, posted (3 years 8 months 3 weeks 5 days 13 hours ago) and read 5352 times:

Quoting CHRISBA777ER (Reply 4):
I'm assuming you mean domestically within the US.

Yes, I should have said this.


User currently offlineburnsie28 From United States of America, joined Aug 2004, 7558 posts, RR: 8
Reply 9, posted (3 years 8 months 3 weeks 5 days 13 hours ago) and read 5261 times:

I wish DL would just give you the whole can of coke instead of roughly 2/3rds of it. Thats probably what I would change.


"Some People Just Know How To Fly"- Best slogan ever, RIP NW 1926-2009
User currently offlineTOMMY767 From United States of America, joined Aug 2003, 6844 posts, RR: 9
Reply 10, posted (3 years 8 months 3 weeks 5 days 13 hours ago) and read 5261 times:

I think it's a given that CO's service in Y used to be better with the gassy meals and snacks but now they don't stand out in any particular way since the merger. Yes they have directv, but you have to pay 6 dollars to use it. On a short flight that is a huge rip off. At least on DL you can use the free satellite feature which about 10-20 live streaming channels of network TV. I don't think DL gets enough credit for this.

DL is superior at this point, IMHO. Free snacks, TV, and larger planes on many routes. I don't know about all of you but I'd rather take a domestic DL 767 with AVOD than a CO 739 with directv any day of the week.



"KEEP CLIMBING" -- DELTA
User currently offlinemayor From United States of America, joined Mar 2008, 10601 posts, RR: 14
Reply 11, posted (3 years 8 months 3 weeks 5 days 13 hours ago) and read 5222 times:

Quoting burnsie28 (Reply 10):
I wish DL would just give you the whole can of coke instead of roughly 2/3rds of it. Thats probably what I would change.

I agree. Makes me wonder how many of those cans get thrown away, 1/3 full. Seems like it would be less wasteful to just give the customer the can instead of tossing the soda out later.



"A committee is a group of the unprepared, appointed by the unwilling, to do the unnecessary"----Fred Allen
User currently offlinenycbjr From United States of America, joined Aug 2007, 447 posts, RR: 0
Reply 12, posted (3 years 8 months 3 weeks 5 days 13 hours ago) and read 5192 times:

I've asked for the can and the FA has been more than happy to oblige.

I agree DL is doing pretty well domestically;y!

Cheers


User currently offlinePHLBOS From United States of America, joined Mar 2004, 7554 posts, RR: 23
Reply 13, posted (3 years 8 months 3 weeks 5 days 13 hours ago) and read 5170 times:

Quoting CHRISBA777ER (Reply 4):
For me, CO are head and shoulders above

Was your experience before or after the UA merger?



"TransEastern! You'll feel like you've never left the ground because we treat you like dirt!" SNL Parady ad circa 1981
User currently offlinedl767captain From United States of America, joined Mar 2007, 2539 posts, RR: 0
Reply 14, posted (3 years 8 months 3 weeks 5 days 13 hours ago) and read 5155 times:

Ive flown all the majors and found DL to be the best. AVOD on most flights, WiFi on pretty much whey flight now, complimentary snacks, cheap and good tasting BOB, and comfortable seats.

UA is hit or miss depending on the aircraft, love the 777 used domestically because it's big and it's got a 2 option on each side. But the cloth seats are old and worn. Even the leather seats aren't all too comfortable and their BOB offerings were never great.

CO was the biggest disappointment. After hearing how great they were I never got great service from them or their clubs, the seats in the 737 are crazy hard, felt more like plastic. And having to pay for satellite TV is just pointless in the middle of the day when the only thing to watch is day time talk shows.

AA was alright. Got the job done and that's about it.

US has gotten better over time. But they act like you shot someone if you ask for the can and their food offerings are just mediocre.


User currently offlinefloridaflyboy From United States of America, joined Jun 2006, 2016 posts, RR: 0
Reply 15, posted (3 years 8 months 3 weeks 5 days 13 hours ago) and read 5155 times:

Quoting mayor (Reply 13):
I agree. Makes me wonder how many of those cans get thrown away, 1/3 full. Seems like it would be less wasteful to just give the customer the can instead of tossing the soda out later.

Agreed! At XJ, we used to stand there and dump can after can out 1/2 to 1/3 full. We would talk with in-flight about it, but they stood strong on "Only if asked." I didn't ever once have anyone say no to a full can, though. However, if given a choice, I will always choose Delta over other airlines hands-down for domestic flights.

[Edited 2011-03-07 09:57:31]


Good goes around!
User currently offlineRamblinMan From United States of America, joined Oct 2010, 1138 posts, RR: 1
Reply 16, posted (3 years 8 months 3 weeks 5 days 12 hours ago) and read 5106 times:

I'll agree to this.
- "Shuttle" service on ORD-LGA with free beer.
- often the only mainline option on ORD-ATL (UA might have a 319 at my desired time but AA is all Eagle)
- FF program is most generous for a (usually) non-elite member like me.

Differences aren't large enough to justify a huge fare premium, but I have been known to pay up to 10% more, or take a connection over nonstop, to fly DL. WN is also in that category. OTOH, I'll pay a bit extra to avoid US. Pretty indifferent as to the rest of the lot.

and yeah, this should be in polls and prefs

[Edited 2011-03-07 10:43:12]

User currently offlinewashingtonian From , joined Dec 1969, posts, RR:
Reply 17, posted (3 years 8 months 3 weeks 5 days 11 hours ago) and read 5084 times:

It's amazing the difference between the domestic products of Delta and United/American/US though...

User currently offlineJetBlue777 From United States of America, joined Jul 2009, 1463 posts, RR: 1
Reply 18, posted (3 years 8 months 3 weeks 5 days 9 hours ago) and read 5061 times:

I recently went on DL and I must say, I was also surprised and impressed!

(Here's my TR: Delta, World's 4-Star Airline: JFK-ATL-CUN-ATL-EWR (by JetBlue777 Mar 4 2011 in Trip Reports))

Their Y product on the 73H is definitely one of the best in the US (with PTVs) While their MD88s does not have any kind of entertainment, they are well maintained and it's always spotless. The flight attendants were friendly and cheerful, which came to a surprise for me. My family has flown every legacy carrier except for UA (which we're going to do this summer) and somehow, I have huge expectations for UA.

I'd rank DL as #1 among the legacy carriers: free drinks, pretzels, peanuts and of course BISCOFF COOKIES 
in-flight entertainment is good

Can't say for AA since my mom is the only one in the family who's flown them and she swore she'll never fly AA again even if she's going to pay $100 more...oh well, I guess they're that bad since she's not the picky type.

But as for product, VX and B6 beats all of them.



It's a cultural thing.
User currently offlineRamblinMan From United States of America, joined Oct 2010, 1138 posts, RR: 1
Reply 19, posted (3 years 8 months 3 weeks 5 days 7 hours ago) and read 5046 times:

Quoting JetBlue777 (Reply 20):
I have huge expectations for UA.

Better start deflating them pretty quick. Mainline ain't bad, planes are generally squeaky clean, but if you're on an "express" flight (especially one by Mesa) or a US codeshare then God help you.


User currently offlineJetBlue777 From United States of America, joined Jul 2009, 1463 posts, RR: 1
Reply 20, posted (3 years 8 months 3 weeks 5 days 7 hours ago) and read 5041 times:

Quoting RamblinMan (Reply 21):
Better start deflating them pretty quick. Mainline ain't bad, planes are generally squeaky clean, but if you're on an "express" flight (especially one by Mesa) or a US codeshare then God help you.

Nah, we try to avoid flights on CRJs or any regional jets as much as possible. I'm flying LGA-ORD-DEN-ORD-LGA on their A319/A320 and B777, so I'm quite excited. The original flight that I wanted was LGA-IAD-DEN (just to be on the 763) with the LGA-IAD leg on a CRJ-200, but I don't recall if it's operated by Mesa or Skywest, according to you, then it must be a great move then. How are they bad anyways? I also heard horror stories about DL's regional partners, they must must be awful then...



It's a cultural thing.
User currently offlineMSPNWA From United States of America, joined Apr 2009, 1994 posts, RR: 2
Reply 21, posted (3 years 8 months 3 weeks 5 days 3 hours ago) and read 5001 times:

Domestically: If you get on a Delta plane with AVOD and a nice interior, I think you could call them the best. Unfortunately though that's still an uncommon occurrence, especially away from ATL and transcons. Most Delta aircraft own tight pitch, so-so interior furnishings, and little to no IFE. And although they're one of the of the few to give you a tiny packet or two of peanuts/pretzels or Biscoffs, you may not get any service at all on a flight an hour long or less. Fly MSP-ORD on DL and UA and you will quickly recognize the difference. Service is so spotty on short Delta flights that one time they barely completed cabin service on a MSP-DTW flight. Flying Delta is frustratingly inconsistent.

User currently offlinedavid21487 From United States of America, joined Oct 2006, 232 posts, RR: 0
Reply 22, posted (3 years 8 months 3 weeks 5 days 1 hour ago) and read 4979 times:

Quoting MSPNWA (Reply 23):
...you may not get any service at all on a flight an hour long or less.

You may not, and that's because in-flight service is based on mileage. Needless to say, flights that are less than an hour usually fall below the mileage requirements for a scheduled beverage service.

Quoting MSPNWA (Reply 23):
Service is so spotty on short Delta flights that one time they barely completed cabin service on a MSP-DTW flight.

There are many reasons it could have taken longer than usual. I don't see how that makes it "spotty" service, but they did it and completed it, did they not?



-- Step! Jump! Slide! --
User currently offlinetoobz From Finland, joined Jan 2010, 802 posts, RR: 0
Reply 23, posted (3 years 8 months 3 weeks 4 days 21 hours ago) and read 5008 times:

As someone that has flown on all legacies, hands down DL for Y.
I've had 1 flight out of 5 with a smiling FA on AA in the past 2months
UA is just as bad IMHO
US..yeah..no (although I hear better things about them lately, I haven't flown on em in 2years)
And B6777, I agree. VX would win hands down!


User currently offlineTOMMY767 From United States of America, joined Aug 2003, 6844 posts, RR: 9
Reply 24, posted (3 years 8 months 3 weeks 4 days 13 hours ago) and read 4974 times:

Quoting JetBlue777 (Reply 22):
but I don't recall if it's operated by Mesa or Skywest, according to you, then it must be a great move then.

Skywest I have found to be one of the best, if not the best regional airline in the US. Compass is pretty good too. Not a fan of Expressjet or Mesa.

Quoting MSPNWA (Reply 23):
Fly MSP-ORD on DL

Delta does tend to pull crap like that every now and then. I've noticed UA is better in that respect EG: My last flight on UA had a LAX-SFO segment and right after take off the F/A's were busting their behinds up and down the 757 to serve everyone a drink on a 50 minute flight.



"KEEP CLIMBING" -- DELTA
25 RamblinMan : Agreed. And also agreed that Mesa sucks. Problem is, when you book a UAX flight a few months in advance, you might take great pains to get on Skywest
26 TOMMY767 : Not uncommon. I flew ATL-BNA in 2009 and it was a 21 minute flight and they didn't even try to serve drinks. One time DL pissed me off was on a fligh
27 MSPNWA : And the bottom line is that their polices are ridiculous. While the competition is trying hard to provide good service on the same routes or shorter,
28 RamblinMan : Really? I mean, does it really influence how you book? Same discussion came up on the thread about CO eliminating the pretzels and stuff with the dri
29 MSPNWA : On some flights, yes, it influences my decision. Everything being equal, why would I fly DL from MSP to Chicago when I can get better service on UA o
30 david21487 : That's pretty contradictory to the statement that you made in reply 149 of the "I Just Don't Understand NWA Employees..." thread in the Civil Aviatio
31 OP3000 : I will agree to that. The seat pitch is not very good usually, even though I do like the leather seats. That has gotten worse over the last year. The
32 Post contains links cedarjet : For me it's Delta, and they used to be pretty awful. I wonder what the reason is for the turnaround? Great new livery? Maybe! I know it's irrelevant t
33 DLMD90 : I would agree DL has the best Y product for US domestic carriers, however their F/C product is a different story, I think they fall almost last when i
34 OP3000 : It can be debated whether DL is the best in Y - I personally think their crew on average is friendlier than the others, and their snack offering is a
35 L1011 : I really like Delta for many reasons. They include the variety of aircraft in the fleet, mostly friendly flight attendants, free Biscoffs, and Deltali
36 JetBlue777 : I've also noticed that DL tends to be cheaper than most other airlines, including LCCs. Or is it just me? I was looking through fares to Florida from
37 MSPNWA : Nothing contradictory at all. Obviously I don't get on a plane and fly from point A to point B just so I can get something to eat and drink. No one d
38 OP3000 : North-South along the East Coast is a case where DL has much more capacity because of endless connection options via ATL. None of the others have tha
39 TOMMY767 : Not always. I would sometimes end up paying 50-100 dollars more to fly Delta on LAX-EWR (via MSP, ATL, or whatever) than CO or AA but I thought it wa
40 Stabilator : While not pertaining directly to DL Y service, I booked a last minute flight from MCO-MSP for the 19 March. On accident, I booked a day earlier (18 Ma
41 Post contains links and images exFATboy : If you're just looking at the five US network carriers (the term "legacy" doesn't really mean that much any more), then I'd generally agree that DL ha
42 BoeingGuy : How about AS? They are a legacy, and I believe they have the best product.
43 srbmod : Precisely. All of my flights since 2004 have been between ATL and LAS and I started out flying on FL and later switched to DL (Mainly because I decid
44 toobz : As much as I like AS I wouldn't categorize them as legacy..their more of a "niche" carrier. I dont feel their route map is as broad and diverse as ot
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