Sponsor Message:
Travel Polls & Prefs Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
Any Finnair Employees? Need Help.  
User currently offlinegocaps16 From Japan, joined Jan 2000, 4410 posts, RR: 17
Posted (5 years 2 months 1 hour ago) and read 5525 times:

Hi all,

Long story short.

My wife and I were suppose to go on our European Vacation on March 30, 2011 from Tokyo to Zurich via Helsinki and back to Tokyo. We booked our flights about 2 months ago via Finnair.com (Non-refundable fare) since it was the cheapest compared to other European airlines to Zurich. However, due to the March 11 earthquake, ours plans went down the drain and being a U.S. Citizen living in Japan, the DoD has decided to evacuate, as a precaution and to assist in relief aid for the locals, which means all leave (time off) and future leave dates are cancelled. I went to Finnair's website and on the front page, had a link for all passengers flying to/from Tokyo within 14 dates after the March 11 disaster for a refund/cancellation. I filled out all the information for myself and my wife for a refund thru their "Applicator Refund" page. After a week, I am still waiting for that refund.

I am curious, will I ever recieve this refund back to my bank account? (I had to cancel my hotel reservation and the longest I waited for the refund is usually 5 days.) I know the best way to contact an airline is telephone, however, I am in a situation where I do not have telephone access at this time and currently in a location away from land. (In the ocean)
Does Finnair's customer service have an email address so I can check on the status of the refund?
if you know anyone working customer service at Finnair or currently working for Finnair, please...PM or reply to this thread. I would want to get my money back on something that cannot be controlled.
Thanks for your help.

4 replies: All unread, jump to last
User currently offlineCHRISBA777ER From UK - England, joined Mar 2001, 5964 posts, RR: 61
Reply 1, posted (5 years 2 months 1 hour ago) and read 5513 times:

You'll probably be waiting a while - it can take up to three months for refunds to appear, and it is rare (in my experience) for these things to take less than 30 days, especially with the number of refund requests they are almost certainly dealing with.

I think you are talking months not days mate. Sorry  

What do you mean you dont have any bourbon? Do you know how far it is to Houston? What kind of airline is this???
User currently offlinelhr380 From , joined Dec 1969, posts, RR:
Reply 2, posted (5 years 2 months 1 hour ago) and read 5499 times:

Quoting CHRISBA777ER (Reply 1):

Gocaps, got to agree with Chris here, there will be lots of other people doing the same as you and cancelling there trips. Refunds will take a while im afraid

User currently offlinegocaps16 From Japan, joined Jan 2000, 4410 posts, RR: 17
Reply 3, posted (5 years 2 months ago) and read 5373 times:

Ok, thanks guys.

I don't mind the wait, but a confirmation email or reciept from the airline saying that they recieved my request would be nice. If and when we do go back to Japan or somewhere in the U.S, I'll give them a call and ask, whenever that would be, weeks, or months.


User currently offlineFunFlying From Finland, joined Jul 2001, 189 posts, RR: 0
Reply 4, posted (5 years 1 month 3 weeks 1 day 18 hours ago) and read 5146 times:

Hi there Kevin!

Sorry I didn't see your post earlier, have you got an answer yet? I'm sure our customer service has a lot of refund requests right now and they do all their best to answer as quick as possible. However I could ask what the situation with your booking is - send me a message here on airliners.net with your email address and I'll try to solve the situation for you.

Brgds FunFlying - a Finnair employee

Leaving on a Jetplane...
Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
Any Members Here Work For United? Need Help! posted Fri Jan 2 2009 10:12:32 by Hywel
Need Help: My First PanAm Flight posted Sun Nov 21 2010 22:51:12 by N505FX
Need Help With Registrations posted Thu Nov 4 2010 09:14:14 by KPDX
Need Help With Travel Within Greece posted Tue Jul 27 2010 21:59:05 by B727fan
Need Help On Islas Airways Booking posted Fri Jun 11 2010 11:28:11 by vandenheuvel
Need Help Finding Registrations: UA 744 Flights posted Thu May 13 2010 20:45:55 by sovietjet
Cathay Pacific Cadet Pilot Questions! I Need Help! posted Thu Apr 8 2010 22:35:47 by sf3SCE
Need Help Finding A Reg, AF ORY-MPL posted Mon Dec 14 2009 02:30:48 by AOMlover
PHL To BHM, Need Help Choosing posted Thu Jul 23 2009 08:11:30 by IN2FLYING
Norway - Cuba, Need Help posted Tue Apr 21 2009 08:29:50 by LNv22