phil747 From United Kingdom, joined Jan 2005, 14 posts, RR: 0 Posted (4 years 21 hours ago) and read 6900 times:
I have been a loyal BA flyer and Silver Exec Card holder for years. I have got to the point where I have had my fill of BA. The cabins are tired and shabby and the crew are generally rude and sarcastic. Last week on a 777 flight back to the UK, I was sitting in WT+ and the cabin attendant asked the woman in front of me sitting at the bulkhead before take off to either wear her shoes or put them in the overhead locker. Not an unreasonable request until he followed the request swiftly and a sarcastic smile adding the words "if thats not too much trouble". The comment was totally unwarranted but I said nothing. Later in the flight when I asked to buy a watch from the Duty Free shop, I was told it was in First Class. The attendant really didn't want to help. Leaving aside the food which is generally not up to much on any airline, the 777 IFE is impossible to watch on the small grainy screen which populates most of the 777s. So the question is who is the best out of LHR or are they all much of a muchness?
330guy From Ireland, joined Nov 2010, 453 posts, RR: 2
Reply 6, posted (4 years 20 hours ago) and read 6825 times:
While not from LHR the best airline iv flown to the U.S. is CO to EWR from DUB (I dont know about the new UA but I doubt its too much different yet)
I could not really fault much if anything, Iv flown BA out of LHR to YVR and I enjoyed it quite a lot but I get your point about being a bit tired of them.
DullesFlyer From , joined Dec 1969, posts, RR:
Reply 7, posted (4 years 20 hours ago) and read 6799 times:
I have flown UA, AA and BA into/out of Heathrow, and they are ok, but nothing memorable. I have friends who have flow VS to and from the States, and say they will never fly anyone else on that route again. I'll be on the IAD-LHR route via UA later this month. Last year I went out of my way to transfer via FRA on LH (LHR - FRA - IAD).
GCT64 From United Kingdom, joined Nov 2007, 1600 posts, RR: 1
Reply 9, posted (4 years 20 hours ago) and read 6718 times:
In the last 12 months I've flown: BA, NZ, AA, UA, CO, AC (via YYZ), VS, EI (via DUB) ex LHR to / from the US, all in Economy class. The best is definitely AC and I go out of my way to fly on them, although pre-clearance at DUB on EI works well and they are well up the list of my preferred options. The worst is definitely UA, I will not fly them transatlantic.
anstar From United Kingdom, joined Nov 2003, 5475 posts, RR: 6
Reply 10, posted (4 years 20 hours ago) and read 6657 times:
If you fly mainly in WT+ (as that is the cabin you mentioned) then the VS offering is much better than BA and the other carriers dont have a similar product. With Premium economy you get extra luggage, priority checkin, pre take off drinks, hot towels etc and better food and wine than economy (unlike BA). They also fly non stop to JFK/EWR/IAD/MIA.
If you fly mainly in economy, then I would say most carriers will be very similar - awful!
If you are willing to stick with BA a bit longer then you'll potentially notice some changes in crew types as more Mixed Fleet start flying. For instance, LAS is now the first 747 route operated by solely by Mixed Fleet crews. If any of my European flights with Mixed Fleet crews are anything to go by, you'll notice a subtle change in attitudes and the way the service is delivered.
In my opinion I've actually found it quite a refreshing change and no, I'm not just talking about the hats! I think moving forward the idea is to keep some of the service values of 'old BA' whilst bringing in a more personal, down to earth touch. This isn't of course to say all old BA crew are bad, as obviously they aren't, but some change will be a good thing.
G-CIVP From United Kingdom, joined Mar 2001, 1369 posts, RR: 9
Reply 12, posted (4 years 20 hours ago) and read 6564 times:
Quoting anstar (Reply 10): If you fly mainly in economy, then I would say most carriers will be very similar - awful!
Got to agree with Anstar - if you are sitting down the back, it's pretty awful. There isn't any glamour in flying anymore, it's more of an endurance test.
As Phil747 comments, sadly even as an old BA stalwart I have to agree. I recently flew in Club Europe and was less than impressed. The aircraft was grubby inside and out, the seats were shabby and the state of the bathroom left alot to be desired. Then again, I've flown the competition and it's all much of a muchness and it boils down to who is the best of a bad bunch.
vhtje From United Kingdom, joined Jan 2009, 410 posts, RR: 0
Reply 13, posted (4 years 20 hours ago) and read 6532 times:
Have you contacted customer relations at BA, and told them about the shoe incident? I am sure they would love to hear your comments. If you look at the flyertalk forums you can see that BA are very responsive to complaints left here.
I travel to SFO about 4 times a year and I am currently spending 4 months in ORD in two week on, two week off rotations. I agree with you that the cabins are very tired but the new 77W is a great product. I just wish they would improve their catering, but then again I can get a fill up in the lounge before departure.
I personally have only had a poor flight attendant once - I was actually at the point of asking the Little Miss B*tch (LMB) to get the CSD so that I could discuss the LMB's performance with the CSD. Magically, though, LMB turned into an angel and couldn't have been more helpful for the rest of the flight. I've always wondered: did she look at the passenger manifest and spot that I was a frequent flyer, thus accounting for the sudden change in attitude? I find the BA crews otherwise terrific.
One bug bear I currently have is being bussed at terminal 5. What is this, Ryanair? My last 3 arrivals into LHR have all been bussed!
But my biggest complaint about BA across the pond is the lack of premium seating, or rather, the prices they are charging. I usually travel in Club but certainly not at the prices they are currently charging - my client would have a fit. Two weeks ago my company paid £1,600 for a return economy ticket to ORD, admittedly bought two days before I flew. BA then wanted me to fork out an eye watering £2,800 to upgrade to Club on the return leg.
In comparision, we usually pay around £3,200 for a return Club to SYD in January, admittedly booked well in advance.
On the other hand all the flights I am taking at the moment are absolutely chock full and if they are charging those prices, BA must be raking it in, and good on them for that, I suppose. I suppose this is must be a seasonal thing?
PI4EVER From United States of America, joined May 2009, 706 posts, RR: 2
Reply 14, posted (4 years 18 hours ago) and read 6505 times:
Of US carriers, I would recommend DL for the following reasons:
1. Use of 767-400 aircraft on routes to JFK and MIA.
2. In-seat entertainment.
3. New Economy Comfort offers full bar service, increased legroom and recline in forward Y cabin.
4. Food is somewhat standard Y class type hot and snack service but overall varied and reasonably good.
5. Personable and professional crews.
A negative is the DL terminal complex in JFK. Can be a mess. MIA's terminal is attractive and relatively ease of use in comparison to AA's vast hub there.
Since you are not a SkyMiles Elite member, you will have to pay for Y+ but well worth the cost and a good gauge for you to consider DL service to the US for future flights.
I feel DL service overall in Y, Y+ and J is superior to AA for service to JFK and MIA. Cannot from experience comment on CO/UA services to EWR and IAD.
daviation From , joined Dec 1969, posts, RR:
Reply 15, posted (4 years 14 hours ago) and read 6446 times:
I flew Continental EWR-LHR-EWR just a month ago. Apart from my disappointment about being downgauged from a 777 to a 757, I have to say that I was pleasantly surprised by the whole experience. The gate agents were friendly when I requested that my daughter and I take a section with a vacant middle seat. The flight to LHR was ahead of schedule. The legroom was comfortable enough, the food was decent, the IFE was fine, the flight attendants were pleasant. The return flight was equally as good. No complaints at all - Continental were very professional.
The following week, I had a short flight on USAirways. My return flight was delayed for four hours, for no reason that I could see. The gate agents were as rude as humanly possible. I really couldn't believe their behavior at the gate. I will say however that the flight crew were very pleasant.
slinky09 From United Kingdom, joined Jun 2009, 915 posts, RR: 0
Reply 19, posted (3 years 12 months 4 days 2 hours ago) and read 6219 times:
For routes and frequency it has to be BA.
For preflight and onboard comfort and amenity I'd choose VS.
None of the US carriers can match either still, although DL is improving and CO is always good for food. I'd avoid AA like the plague (to many years of having to suffer that tied in by corporate contracts!), and UA I have never flown with (but do believe how bad it is ...).
If you fly PE then VS is still leagues ahead of WTP and all the E+ offerings. BA and VS are closer in J but offer several differences and people know what they like.
apodino From United States of America, joined Apr 2005, 4367 posts, RR: 6
Reply 21, posted (3 years 12 months 3 days 14 hours ago) and read 6145 times:
Quoting daviation (Reply 15): The following week, I had a short flight on USAirways. My return flight was delayed for four hours, for no reason that I could see. The gate agents were as rude as humanly possible. I really couldn't believe their behavior at the gate. I will say however that the flight crew were very pleasant.
Was this rude in LHR? Because if its LHR, with all the airlines that the handling agency there would handle, I can't say this is exclusively a US problem. The reason the flight was probably delayed is because the inbound plane from PHL was likely late due to some issues with PHL, and this delayed the return flight.
DL was pretty good before 9-11, but I flew them to NRT post merger, and my biggest gripe was after an ANC diversion for volcanic ash, the crew didn't do any extra beverage services, which I thought would have been a kind gesture on their part. Coming back was nothing special, though it was a very empty flight.
Given all the cities you mention, my money would go to VS. Their product is very good, their customer service is good, and on the US side, their check in's will be much less crowded due to them being the only flight as opposed to a US airline.
daviation From , joined Dec 1969, posts, RR:
Reply 22, posted (3 years 11 months 4 weeks 1 day 18 hours ago) and read 5951 times:
Quoting apodino (Reply 21): Was this rude in LHR? Because if its LHR, with all the airlines that the handling agency there would handle, I can't say this is exclusively a US problem. The reason the flight was probably delayed is because the inbound plane from PHL was likely late due to some issues with PHL, and this delayed the return flight.
No, this flight was a week after I returned from London. The rude behavior took place right at US's hub: Philadelphia. There was no excuse for it. Mild-mannered passengers approached the desk for information and assistance, and the agents nearly bit their heads off. This has been my experience with gate staff at US as well.
02hilliert From United Kingdom, joined Feb 2007, 523 posts, RR: 0
Reply 23, posted (3 years 11 months 4 weeks 1 day 12 hours ago) and read 5925 times:
Quoting GCT64 (Reply 9): In the last 12 months I've flown: BA, NZ, AA, UA, CO, AC (via YYZ), VS, EI (via DUB) ex LHR to / from the US, all in Economy class. The best is definitely AC and I go out of my way to fly on them, although pre-clearance at DUB on EI works well and they are well up the list of my preferred options. The worst is definitely UA, I will not fly them transatlantic.
I'd agree here, customer service is excellent on AC, food is pretty good, IFE is good, and connecting through YYZ is really easy. Seats are also very comfortable for an Economy product.
Having said all that, I've never had any problems with BA - I just prefer AC...