VC10er From United States of America, joined Feb 2007, 3172 posts, RR: 14 Posted (3 years 11 months 6 days 8 hours ago) and read 3704 times:
I don't know what CO check-in agents or FA's know about you when you fly Continental today. But I have flown full fare Business First twice now to Europe. Both times I booked full fare, last minute, refundable fares. (i posted this first one before) The first time the agents couldn't be more rude- this is a very close quote "this is NOT a merger, it's the inferior United taking over and while I see you are Global Services 'and we know what GS means' but sorry United sucks" they were both Red Jackets helping me with lost luggage on CO. I wrote Smisek and he answered with a very honest apology and it was not a form letter.
Last week I met a young woman at check in at Elite Access who said "I see your Global Services and I want to thank you for your loyalty to United and we hope you stick with us when we are finished merging and have patience as we work out the bumbs" WOW!! what a polar difference! I got her name and I will be sure Smisek finds out about her and suggest using her as a trainer for the entire customer facing UA/CO force. I then got on my 757 to London. It was pretty good. Odd design for the footrest? But I did get some storage bs UA. Both seats were comfortable but equally tight.
Has anyone felt odd on UA if you are a CO elite? And conversely, any UA elites get bad vibes on CO?
I assume that once the airline is one entity it has how many millions of loyal fliers?
The world is missing love, let's use our flights to spread it!