Jerseyguy From United States of America, joined Oct 2005, 1763 posts, RR: 0 Posted (2 years 4 months 2 weeks 5 days 22 hours ago) and read 2671 times:
Why do airlines charge $150 to change a ticket that even if it's done over the phone with a rep that is being paid to do it costs them $10 max. I realize they have to make a profit but $140 on a $10 item. Hell Southwest finds a way to charge $0 to change a ticket. $150 is really outrageous, it's on of many reasons I choose southwest.
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MEA-707 From Netherlands, joined Nov 1999, 4257 posts, RR: 35
Reply 1, posted (2 years 4 months 2 weeks 5 days 20 hours ago) and read 2646 times:
It has nothing to do with the costs of the call center. It's yield management. If ticket changes were cheap, very few passengers would buy the much more expensive flexible tickets anymore. Their business model is based on a combination of flexible full fares and cheap nonrefundable fares, and on the fact that some people don't show up so they can overbook.
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