Jerseyguy From United States of America, joined Oct 2005, 2126 posts, RR: 0 Posted (3 years 4 months 2 weeks 1 day 18 hours ago) and read 2887 times:
Why do airlines charge $150 to change a ticket that even if it's done over the phone with a rep that is being paid to do it costs them $10 max. I realize they have to make a profit but $140 on a $10 item. Hell Southwest finds a way to charge $0 to change a ticket. $150 is really outrageous, it's on of many reasons I choose southwest.
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MEA-707 From Netherlands, joined Nov 1999, 4402 posts, RR: 35
Reply 1, posted (3 years 4 months 2 weeks 1 day 16 hours ago) and read 2862 times:
It has nothing to do with the costs of the call center. It's yield management. If ticket changes were cheap, very few passengers would buy the much more expensive flexible tickets anymore. Their business model is based on a combination of flexible full fares and cheap nonrefundable fares, and on the fact that some people don't show up so they can overbook.
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