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Change Fees: $150 For Something That Costs $10  
User currently offlineJerseyguy From United States of America, joined exactly 9 years ago today! , 2044 posts, RR: 0
Posted (3 years 1 week 3 days 17 hours ago) and read 2773 times:
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Why do airlines charge $150 to change a ticket that even if it's done over the phone with a rep that is being paid to do it costs them $10 max. I realize they have to make a profit but $140 on a $10 item. Hell Southwest finds a way to charge $0 to change a ticket. $150 is really outrageous, it's on of many reasons I choose southwest.


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2 replies: All unread, jump to last
 
User currently offlineMEA-707 From Netherlands, joined Nov 1999, 4344 posts, RR: 35
Reply 1, posted (3 years 1 week 3 days 15 hours ago) and read 2748 times:

It has nothing to do with the costs of the call center. It's yield management. If ticket changes were cheap, very few passengers would buy the much more expensive flexible tickets anymore. Their business model is based on a combination of flexible full fares and cheap nonrefundable fares, and on the fact that some people don't show up so they can overbook.


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User currently offlineCubsrule From United States of America, joined May 2004, 23152 posts, RR: 20
Reply 2, posted (3 years 1 week 3 days 11 hours ago) and read 2719 times:

Quoting MEA-707 (Reply 1):
Their business model is based on a combination of flexible full fares and cheap nonrefundable fares, and on the fact that some people don't show up so they can overbook.

Why, then, does WN - with no change fees - have a higher percentage of full fare purchases than most other airlines?



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