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Best Flag Carrier In The World?  
User currently offlineEUFlyer From United Kingdom, joined Sep 2011, 57 posts, RR: 0
Posted (2 years 11 months 1 week 19 hours ago) and read 7522 times:

I was having a debate with a fellow colleague who also enjoys flying, and we were trying to decide which airline would deserve the honour as the best flag carrier in the world, we could decide on some things but not others, the main sticking point came down to what you get in terms of cabin flown, but things we did agree on was seat comfort, catering and customer service.

So to cut a long story short, which flag carrier airline would you consider to be the best in the world based on seat comfort, catering and customer service?

[Edited 2011-10-30 05:22:53]

40 replies: All unread, showing first 25:
 
User currently offlinelows From Austria, joined Oct 2011, 1162 posts, RR: 1
Reply 1, posted (2 years 11 months 1 week 17 hours ago) and read 7494 times:

Reluctantly, I cannot say OS. I would have to say LH.

On OS, you get a very comfortable, if old-ish seat and generally low loads on TATL. The food is also very good, though the IFE is still an old loop system, at least in Y on the 767s. I have not been on an OS 777.

On LH, save the un-refurbished 747s, you have a nice pitch, excellent food, excellent IFE and very thoughtfully designed seats, even in Y.


User currently offlineCoal From United States of America, joined Aug 2006, 2053 posts, RR: 9
Reply 2, posted (2 years 11 months 1 week 17 hours ago) and read 7494 times:

SQ.

Cheers
Coal



Nxt Flts: VA SYD-CBR-SYD | VA SYD-LAX | VX LAX-FLL | AV MIA-BOG-MIA | VX FLL-LAX | VA LAX-SYD
User currently offlineplanejamie From United Kingdom, joined Sep 2011, 576 posts, RR: 0
Reply 3, posted (2 years 11 months 1 week 12 hours ago) and read 7413 times:

Call me a tiny bit biased, but BA... Whilst they don't have as many frills as say EK and simian or like LH with a whole first class terminal, they do have great food, very good entertainment (on every long haul aircraft, nose to tail, unlike LH with no PTVs in Economy) and the seats are comfy, even in Economy. Customer Service is good, you can ring them up and you'll get an English person and someone who knows what they're doing. Even at the airports, with check-in, great service (the staff taking time to chat) and their self-service machines are some of the quickest and easiest I've come across.

Whilst some airlines do things a little more consistently than others (e.g. LH), in my experience, LH lacked warmth. It was professional with no faults, but the staff felt really cold and like it was "just a job".


User currently offlineEuroWings From UK - England, joined Sep 2011, 298 posts, RR: 0
Reply 4, posted (2 years 11 months 1 week 11 hours ago) and read 7410 times:

All flag carriers have their strengths and weaknesses. I know it's an obvious one, but I have always felt that Singapore Airlines lives up to the hype. I have only flown them in economy, but they were so very consistent. The cabins are welcoming and comfortable, KrisWorld IFE is excellent, the catering is usually of a very high standard and the crew are extremely courteous and focused on the delivery of a great product. I was won over after a couple of flights.

That said, they all have individual strengths. I enjoy flights with LH, as I find them very efficient. Little gestures like free hot drinks and newspapers by the gates at MUC and FRA all make the experience that little bit better.

[Edited 2011-10-30 13:02:43]

User currently offlinelows From Austria, joined Oct 2011, 1162 posts, RR: 1
Reply 5, posted (2 years 11 months 1 week 11 hours ago) and read 7397 times:

Quoting planejamie (Reply 3):
LH with no PTVs in Economy

Maybe Wilco737 can correct me, but I think that is only on the 744s and even then, the ones they are keeping are getting a nice refurb.


User currently offlinebyronicle6 From New Zealand, joined Oct 2011, 425 posts, RR: 0
Reply 6, posted (2 years 11 months 1 week 4 hours ago) and read 7342 times:

Definitely SQ without a doubt
Amazing ambience to the aircraft (especially B 777-300ER & A380), PTV in all seatbacks of all classes and aircraft and Krisworld is one of the best i have encoutered in all my travels, and you cant beat the Singapore Girl for service


User currently offlineViscount724 From Switzerland, joined Oct 2006, 25459 posts, RR: 22
Reply 7, posted (2 years 11 months 1 week 3 hours ago) and read 7335 times:

Flag carrier is an outmoded term. All carriers with international routes are flag carriers on the routes they operate.

User currently offlineOA260 From Ireland, joined Nov 2006, 27034 posts, RR: 58
Reply 8, posted (2 years 11 months 1 week 1 hour ago) and read 7318 times:

Quoting Viscount724 (Reply 7):
Flag carrier is an outmoded term. All carriers with international routes are flag carriers on the routes they operate.

Although to many ( not Anetters ) people do still think of their National Airline as a ''flag carrier'' . It is a perception that will stay for many more years to come.

As for my own preferences I think Swiss , British Airways and Turkish Airlines would be my top three. If we are talking about a small regional flag carrier then I would also add Olympic Air to my list as the service and product is very good.


User currently offlinewilco737 From Greenland, joined Jun 2004, 9069 posts, RR: 76
Reply 9, posted (2 years 11 months 6 days 23 hours ago) and read 7306 times:
AIRLINERS.NET CREW
HEAD MODERATOR

Quoting lows (Reply 5):
Maybe Wilco737 can correct me, but I think that is only on the 744s and even then, the ones they are keeping are getting a nice refurb.

Yes. All 340s, 330s and 380s have PTV in Y class and 23 of the 30 744s will get it as well...


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Photo © Wilco737



I am a little biased as well, so it is pretty clear why I say LH is the best. I don't think having PTV or not should be the most important thing to judge that. There are more important things IMO.

wilco737
  



It it's not Boeing, I am not going.
User currently offlineQatarA340 From Qatar, joined May 2006, 1858 posts, RR: 9
Reply 10, posted (2 years 11 months 6 days 9 hours ago) and read 7231 times:

Qatar Airways

Airline of the Year 2011.



لا اله الا الله محمد رسول الله
User currently offlineEUFlyer From United Kingdom, joined Sep 2011, 57 posts, RR: 0
Reply 11, posted (2 years 11 months 6 days 9 hours ago) and read 7225 times:

I would like to give my support to British Airways, but sadly other airlines are better, I think Singapore Airlines is the best flag carrier due to the levels of comfort, the food is excellent, and Krisworld is excellent.

User currently offlineplanejamie From United Kingdom, joined Sep 2011, 576 posts, RR: 0
Reply 12, posted (2 years 11 months 6 days 8 hours ago) and read 7220 times:

I also had great experiences with Oman Air. For middle-eastern regional routes (in my case Riyadh-Muscat) they were fantastic. A hot meal on a 2 hour flight, proper business class (I flew Economy). In Europe, I would pick BA, purely on the slightly greater seat pitch in Club Europe and also that they show airshow for the entire flight!

AF arn't bad either, but I would rank my preferences as follows:

1 - BA/LH (I'd say both are similar standards)
2 - LX ( I had a bad experience in their old business class on an A330-200 with them, wasn't pleased to be honest, but they've changed)
3 - Oman Air
4 - AF
5 - SV (I'm not joking, whilst the lack in safety, they are great value for money and you can guarantee a decent meal on almost all the flights with them in Economy)

SQ I've not tried, so I won't comment, but I hear they're pretty good now. Just wish they'd service MAN a bit more with a non-stop flight... so tired of EY and EK dominating the long haul to the east!


User currently offlineBD338 From United States of America, joined Jul 2010, 711 posts, RR: 0
Reply 13, posted (2 years 11 months 6 days 5 hours ago) and read 7193 times:

My personal top three, all in economy class:

1) SQ...by a long way.
2) EK
3) BA

...anyone else I've flown are a long way behind.


User currently offlineplanejamie From United Kingdom, joined Sep 2011, 576 posts, RR: 0
Reply 14, posted (2 years 11 months 5 days 11 hours ago) and read 7131 times:

Quoting BD338 (Reply 13):

My personal top three, all in economy class:

1) SQ...by a long way.
2) EK
3) BA

...anyone else I've flown are a long way behind.

Oh no no no no no no, EK are pretty much not even close to getting on any list unless it's the worst airline I've flown with... hell, I'd put FR way ahead of EK! For a 1 hour flight, I had rude crews, crampt seating (10 abreast on a 777... not fun), crap food, crap service and overall, I despise EK now. I'm sick of them bullying their way through the world and I don't like the way they treat their employees. I reckon had I complained about the crew on that flight, they would be fired instantly. I would put a freight ship ahead of them...

I agree with SQ though, can't really fault them, and BA (now they've sorted out labour issues), Terminal 5 is great but LHR let's them down a bit with holding patterns, ATC ground delays etc... however, I'd choose them over SQ, purely on it being easier to fly with them from MAN


User currently offlineEuroWings From UK - England, joined Sep 2011, 298 posts, RR: 0
Reply 15, posted (2 years 11 months 5 days 7 hours ago) and read 7103 times:

Quoting planejamie (Reply 14):
I agree with SQ though, can't really fault them, and BA (now they've sorted out labour issues), Terminal 5 is great but LHR let's them down a bit with holding patterns, ATC ground delays etc... however, I'd choose them over SQ, purely on it being easier to fly with them from MAN

They have a daily flight from MAN to SIN via MUC, with a reasonably short layover of 1h10m (where you get off) in the newer terminal at MUC.

[Edited 2011-11-01 16:47:00]

User currently offlineplanejamie From United Kingdom, joined Sep 2011, 576 posts, RR: 0
Reply 16, posted (2 years 11 months 4 days 23 hours ago) and read 7068 times:

Quoting EuroWings (Reply 15):
They have a daily flight from MAN to SIN via MUC, with a reasonably short layover of 1h10m (where you get off) in the newer terminal at MUC.

If I was going to just SIN, I would take that flight, but connecting to somewhere in SIN, I wouldn't want to as it would mean 2 stops verses maybe 1 at LHR (obvously, Australia bound flights all stop in SIN/another place with BA so any route besides QR, EY or EK would be 2-stop)


User currently offlineTruemanQLD From Australia, joined Feb 2007, 1555 posts, RR: 0
Reply 17, posted (2 years 11 months 4 days 21 hours ago) and read 7053 times:

I would also like to point out that best flag carrier should not only include cabin (in which Skytrax results would determine the winner) but also service to the people (sponsorship, community service etc), amount of jobs in the country and treatment of staff.

I say this as, sure, a fancy cabin is a good flying experience, but a flag carrier defines an airline that is representitive of the country, and gives back to the community. For example (and I am not trying to argue they are the best, just an example) Qantas supports many local charities and organisations in Australia, as well as sponsors the Australian male soccer team and the Rugby Union. They also provide many programs that help the Indigenous community, they heavily support the arts and sponsor the Qantas Museum in Longreach. Those sort of things should go into deciding a 'flag carrier'

I realise this can be looked at cynically, to say it is all for revenue raising in the long run, maybe it is, but it should still count towards deciding the best 'flag carrier'.

  


User currently offlineAirbusA6 From United Kingdom, joined Apr 2005, 2013 posts, RR: 0
Reply 18, posted (2 years 11 months 3 days 22 hours ago) and read 6986 times:

It's hard to argue against SQ, for it's all round level of service, though having a relative who works for them might make me biased!

BA do offer a pretty decent service, certainly much better than IB...I've only flown TG long haul once, but was impressed by the staff, by contrast my one long haul flight on CA was unimpressive....



it's the bus to stansted (now renamed national express a4 to ruin my username)
User currently offlineplanejamie From United Kingdom, joined Sep 2011, 576 posts, RR: 0
Reply 19, posted (2 years 11 months 3 days 11 hours ago) and read 6943 times:

Quoting TruemanQLD (Reply 17):
I would also like to point out that best flag carrier should not only include cabin (in which Skytrax results would determine the winner) but also service to the people (sponsorship, community service etc), amount of jobs in the country and treatment of staff.

I say this as, sure, a fancy cabin is a good flying experience, but a flag carrier defines an airline that is representitive of the country, and gives back to the community. For example (and I am not trying to argue they are the best, just an example) Qantas supports many local charities and organisations in Australia, as well as sponsors the Australian male soccer team and the Rugby Union. They also provide many programs that help the Indigenous community, they heavily support the arts and sponsor the Qantas Museum in Longreach. Those sort of things should go into deciding a 'flag carrier'

I realise this can be looked at cynically, to say it is all for revenue raising in the long run, maybe it is, but it should still count towards deciding the best 'flag carrier'.

  

And service to the people? Amount of jobs in the country? Strike? World wide flight cancellations? All of which has happened recently... I accept BA had their labour problems with cabin crew, but they drafted in charters to try and cover and sorting everything out in the end.

Personally, if you look at what the airlines also do, I think BA does an awful lot! They have the dreamflight, most recently, cargo flights shipping aid and aid-workers to Nairobi. However, I think SQ do a bit as well


User currently offlineTruemanQLD From Australia, joined Feb 2007, 1555 posts, RR: 0
Reply 20, posted (2 years 11 months 23 hours ago) and read 6808 times:

Quoting planejamie (Reply 19):
And service to the people? Amount of jobs in the country? Strike? World wide flight cancellations? All of which has happened recently... I accept BA had their labour problems with cabin crew, but they drafted in charters to try and cover and sorting everything out in the end.

Um, can you read? I clearly said I was not putting QF up for the 'title' but was mearly pointing out an example. Read it properly next time before you post!


User currently offlineCPHFF From Sweden, joined Aug 2011, 143 posts, RR: 0
Reply 21, posted (2 years 11 months 18 hours ago) and read 6784 times:

Best: SQ

Worst: SK



Detroit is bankrupt. Don't forget to thank UAW folks!
User currently offlineplanejamie From United Kingdom, joined Sep 2011, 576 posts, RR: 0
Reply 22, posted (2 years 11 months 15 hours ago) and read 6761 times:

Quoting TruemanQLD (Reply 20):
Um, can you read? I clearly said I was not putting QF up for the 'title' but was mearly pointing out an example. Read it properly next time before you post!

Yes I can read, I do know it was an "example", more to the point I was pointing out that QF are not all fantastic and not really a good example to use...

However

Quoting CPHFF (Reply 21):

Best: SQ

Worst: SK

Not tried SK, they look rather ordinary but SQ seem alright - they're not evil like many of the gulf carriers and they've got a great product too.

I'd put the top 3 as being SQ, BA and LH


User currently offlineTruemanQLD From Australia, joined Feb 2007, 1555 posts, RR: 0
Reply 23, posted (2 years 10 months 4 weeks 22 hours ago) and read 6669 times:

Quoting planejamie (Reply 22):
QF are not all fantastic and not really a good example to use...

Why? I was using one aspect of QF that signifies a good flag carrier. I didnt say it qualified in all the 'criteria' just that it does well in that one and that criteria should be important in judging a flag carrier.


User currently offlineplanejamie From United Kingdom, joined Sep 2011, 576 posts, RR: 0
Reply 24, posted (2 years 10 months 4 weeks 12 hours ago) and read 6608 times:

Quoting TruemanQLD (Reply 23):
Why? I was using one aspect of QF that signifies a good flag carrier. I didnt say it qualified in all the 'criteria' just that it does well in that one and that criteria should be important in judging a flag carrier.

Look, I'm not up for arguing about this, I put my opinion and that's all if you don't like it, this isn't the place to start having a go at me for it like. Yes, I'm sure they do loads for the people, but recently they haven't which was my point, in fact they've inconvenienced hundreds, maybe thousands of people round the world by striking and there's no one else to blame other than their poor management (which is another aspect to look at with flag carriers). If you don't want to accept that, then that's fine, but I'm not gonna discuss it further with you.


25 RyanairGuru : Well that's a bit far. If we go back to the OP focus on service then I'd say they are the best "Old World" carrier (ie Europe, N America etc). Free n
26 Post contains images Akiestar : My top 3: 1. SQ (despite having flown them only twice) 2. KL 3. PR (no, I'm not biased) LH and SK are all right, but since I've only flown them for sh
27 planejamie : Whilst they don't serve hot meals in Economy on an hour long flight, BA have a full bar (even on 20 minute domestic flights) and snack/sandwich servi
28 Post contains links EuroWings : Ah, the famous BA "birdseed" snack as its known among frequent fliers (I think it's alright actually!). There was a big thing about BA downgrading th
29 MEACEDAR : To be honest, I feel like Turkish Airlines is amazing. I have tried both their short-haul and long-haul services in both business and economy. Superb
30 lhr380 : Bit too bias, but BA. Had good flights with them. Fantastic food in Club, Great selection of wines. Good cabins, New First, a great Club Product, Good
31 planejamie : I'll be honest, I don't remember getting anything on AF in Economy MAN-CDG a few years back and likewise BD offer nothing (unless you're in Business)
32 RyanairGuru : True. The 767s are in desperate need of being ditched from long haul (they're fine for domestic). Thankfully the 3x SYD-HNL is the only route left wi
33 planejamie : It is, but you're first served for meals, a quieter cabin and in fact, it's not a bad product for the upgrade price I paid. The only thing that would
34 RyanairGuru : I think that's the fundamental difference, I actually had to wonder if Economy Plus was too similar to Business that it made the extra cost not worth
35 lhr380 : WT+ Now gets a Club World main meal instead of the Y meal it used to, so the offering has improved. Not only do you get a seat with a 38" seat pitch
36 planejamie : Ahh, they've changed it since I flew with them then, I got the WT meal and when flying WT, I observed that the cabin crew went through into the WT+ c
37 liftsifter : Quite biased, but I think RJ is a mighty fine carrier. A strong business class product (CROWN), and a fantastic economy product as well. It's also nic
38 SamuP : It would definitely have to be SQ. Uncomparable quality. Followed by some other Asian and Middle Eastern carriers. European legacy carriers such as LH
39 planejamie : Yeah TG should be on that list (forgot about them), the only thing maybe letting them down is the older seats they have and lack of IFE on a lot of a
40 EuroWings : Thinner routes to Europe are quite difficult for SQ. Fierce competition from EK, EY and QR being one of the main reasons. SQ sectors to Europe are mu
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