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What Are Your Thoughts On US Airlines?  
User currently offline747400sp From United States of America, joined Aug 2003, 3301 posts, RR: 2
Posted (2 years 5 months 1 day 4 hours ago) and read 5148 times:

Yesterday, I wrote a stupid post in Civil Aviation, about US airlines and VLAs, and I wrote the post in a way, that was some what insulting to crew members of twin engines airliners. The post had poor grammar and spelling, and I got my behind handed to me, for posting that load of junk. It was a childish post, that had no fact in it, and I should have thought about it before I post that topic.

Tonight, I want to make a post that was respectful and that look like it was written by a 33 years old man.

I would like to know, what do the world think about US airlines like DL, UA and AA? Would you fly them on over seas trips? Do you think they give you the cabin luxuries, that foreign airline do? Are their cabin crews up to foreign airlines level? Please let me know how you fell about US Airlines?

14 replies: All unread, jump to last
 
User currently offlineCoal From United States of America, joined Aug 2006, 1943 posts, RR: 9
Reply 1, posted (2 years 5 months 1 day 2 hours ago) and read 5120 times:

No, no, no, no, and no. Does that answer all the questions? The legacy airlines are a poor excuse of a Greyhound with wings. This from a Y and C class point of view. I've flow AA international First, but like my seatmate said: "You're offering me USA Today? That's like serving McDonald's in First class!"

However, LCCs in the US, such as B6 and VX are above and beyond their counterparts in Asia or Europe.

Cheers
Coal



Nxt Flts: SQ HKG-SIN | VF SIN-DPS | SQ DPS-SIN-SYD
User currently offlineblueflyer From United States of America, joined Jan 2006, 3696 posts, RR: 2
Reply 2, posted (2 years 5 months 1 day ago) and read 5099 times:
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From a premium cabin point-of-view, I can't speak for DL (although colleagues say it's nice), I think AA is absolute crap and UA (as in CO/UA) has definitively improved their hard product. UA's biggest problem, in my opinion, is that the new cabin isn't being rolled out fast enough. If you're used to the likes of AC, QR or SQ and you fly the new UA cabin one day, you'll certainly find the product good enough, but if you fly the old one, you won't be back unless you absolutely have to!

Where I see the biggest need for improvement is in service, however. I don't need cute young things or F/As trained to an obsession a la SQ, but US carriers and their use of seniority to award lines seem to result in a large number of F/As flying international flights apparently for the sole reason that they can get their monthly hours done faster than on a bunch of domestic short hops. They may not be doing much less than their counterparts who strive to provide a good customer experience, but their entire attitude ruins their forced effort by making it obvious they'd rather you had not bothered them. Thankfully they are a minority in my book, albeit a very sizable one, and they ruin the efforts of their colleagues who do try, hard even at times.

What I cannot stand in a crew, on the other hand, is when they disappear (nearly) to a one as soon as the meal service has ended and don't come out of their crew cave, I mean curtained-off galley, until the pre-landing service. As far as I'm concerned, the entire lot can be fired. They're not even trying! I am on one or two flights like that a year, I'd say.



I've got $h*t to do
User currently offlineRamblinMan From United States of America, joined Oct 2010, 1138 posts, RR: 1
Reply 3, posted (2 years 5 months 1 day ago) and read 5091 times:

Quoting 747400sp (Thread starter):
Do you think they give you the cabin luxuries, that foreign airline do

Not exactly an opinion-type of question. It's a fact that they do not.

Quoting 747400sp (Thread starter):
what do the world think about US airlines like DL, UA and AA?

Well it's often debated on here the extent to which your average joe really notices or cares.

Quoting 747400sp (Thread starter):
Would you fly them on over seas trips?

I have, plenty of times, and they get you there safely. But I definitely prefer KE to Asia, and KL to Europe.


User currently offline747400sp From United States of America, joined Aug 2003, 3301 posts, RR: 2
Reply 4, posted (2 years 5 months 1 day ago) and read 5089 times:

Quoting Coal (Reply 1):
No, no, no, no, and no. Does that answer all the questions? The legacy airlines are a poor excuse of a Greyhound with wings. This from a Y and C class point of view. I've flow AA international First, but like my seatmate said: "You're offering me USA Today? That's like serving McDonald's in First class!"

However, LCCs in the US, such as B6 and VX are above and beyond their counterparts in Asia or Europe.

Cheers
Coal




Yes, that more than answer all the question.


User currently offlineRyanairGuru From Australia, joined Oct 2006, 4681 posts, RR: 4
Reply 5, posted (2 years 5 months 23 hours ago) and read 5087 times:

In my experience of US carriers I have to agreed 100% with blueflyer:

Quoting blueflyer (Reply 2):
Where I see the biggest need for improvement is in service
Quoting blueflyer (Reply 2):
their entire attitude ruins their forced effort by making it obvious they'd rather you had not bothered them

The new premium products on UA, DL etc do look good (haven't flown any of them intl in 10 years...) and I have no doubt that they have significantly closed the gap in hard product with their international competitors.

Where they fall down (in my more recent experience) is crew attitude. Please note I'm talking about a specific group of crew, not all of them: I had some fantastic flight attendants on my one recent DL flight. Overall, however, US crew are generally more 'senior' than in other places.

I'm in no way age-ist and honestly could not give a stuff how attractive somebody is. Furthermore I've had some young 20-somethings on other airlines who fancied themselves as celebrities: they looked fantastic but seemed to think you were not worth their attention.

Overall I get the sense (as a passenger) that some of the more 'senior' crews feel that they have a certain sense of entitlement which means they can do as little work as physically possible and God help you if you try and get them to do any more by pressing the call button, asking for a glass of water etc

It's this mentality which I think does more harm to the reputation of the US carriers than anything else. I've posted here before that they could achieve so much if they got their crews to smile more, and I stand by this. But obviously this isn't SQ were talking about and you can't fire at will for having a hair out of line, so underlying motivation issues need to be addressed.



Worked Hard, Flew Right
User currently offlinejetblue777 From United States of America, joined Jul 2009, 1443 posts, RR: 1
Reply 6, posted (2 years 4 months 4 weeks 1 day 10 hours ago) and read 4963 times:

Quoting 747400sp (Thread starter):
Would you fly them on over seas trips?

Nope. Not because they are horrible or anything but say, if I want to go to Asia, I'd rather fly with an Asian carrier to experience something unique. Same goes for trips to Europe, I'd rather fly on BA to LHR than AA or DL. BUT, if the price is significantly low (say 700USD compared to 1500USD), then I'd fly with them in a heartbeat.

Quoting 747400sp (Thread starter):
Do you think they give you the cabin luxuries, that foreign airline do?

Nope. If you compare it to top Asian carriers like SQ, QR, KE...I mean, they're ages behind! Even compared to some European carriers. But I see DL and UA/CO improving.

Quoting 747400sp (Thread starter):
Are their cabin crews up to foreign airlines level?

From my experience, I haven't encountered any rude or arrogant flight attendants. I actually had some of the friendliest flight attendants on UA and surprisingly US! I've had one of the friendliest group of FA on a recent UA flight, although they were in their senior years, they seem to love their job, lots of smiles and delivered a very "homy" service. Same goes for my US experience last June.

What I definitely agree on is that American FAs compared to most Asian FAs are not that polished or professional, which isn't bad at all. I flew with OZ in 2010 and the flight attendants were barbie-doll like, walked like a model, smiles all the time, polite, friendly and overall, very polished. HOWEVER, they lacked interaction. This is the part where American FAs do good at, I find them very talkative and interactive with the passengers with some humors, etc.

Quoting 747400sp (Thread starter):
Please let me know how you fell about US Airlines?

My family has flown on every legacy carrier as well as WN, B6 and VX for LCC and I have no major complaints about them. Except for my mom who avoids AA like the plague, it seems like every time she flies with AA, the flight gets cancelled or delayed due to a mechanical issue. They get me from point A to point B safely, which is the most important thing. But if I have to rate the US Airlines from my experience, I'd have to go with:

1) UA/CO

( ++ Service, ++Channel 9, + IFE on refurbished 777s, +I love their image, + Wide-body Domestic Flights, etc) ( - Small presence in JFK/LGA compared to DL)

2) VX (TIE)

(+++ Mood Lighting, +++ Modern Cabin, +++ IFE, +++ Unlimited Drinks) (--Inconsistent Service)

2) B6 (TIE)

(+++ IFE, +++ Large Network from JFK, +++ Best Terminal in JFK, +++Legroom)

3) DL

( + IFE on most A/C, + Some small refreshment served, Good network from JFK/LGA, I also love their image) ( - Inconsistent service)

4) US

(+++ Service, I know such a surprise!) ( -- no IFE on most A/C, - Dated Cabin)

5) WN

(+++ Cheap Fares, ++ Legroom, ++ Service) (--- Small network from LGA or the NYC Area, --- No IFE)

6) AA

(+ Nice network from JFK/LGA) (-- Dated Cabins, -- Inconsistent Service, -- Prone to many delays and cancellations)



My worst nightmare is not getting a window seat!
User currently offlineshamrock604 From Ireland, joined Sep 2007, 4105 posts, RR: 13
Reply 7, posted (2 years 4 months 4 weeks 1 day 9 hours ago) and read 4958 times:

I like DL a lot. The product absolutely is not lavish, but there is a very "down home" kind of friendliness to the carrier.

AA, UA, CO, US just depress me. Their aircraft are dreadful, old or just look old, stuffy, navy blue and gray blah, although UA's new premium products do look quite good (have not tried them yet).

US airport staff, including TSA, can either be an absolute pleasure, or absolutely, positively the most awful, rudeness filled experience you can dream of. There does not seem to be a middle ground. (I'm thinking LAX and JFK in particular where I was actually breathless at one point from how rude they were. Had we been on the street, the respective staff would have been punched to the ground, and would have deserved it.)

Once on board, the cabin staff are generally fine to excellent, but are a little less "polished" than their European or Asian counterparts. Uniform and grooming standards are absolutely awful however - I've seen employees of mass rail transit companies looking smarter. The uniforms themselves are boring.

Overall, the US carriers need to simply refresh their cabins (and try to avoid Navy Blue!!!!!!!!!!) refresh the uniforms (and try to avoid Navy Blue!!!!!!!!!) and crack down hard on poor uniform and grooming standards. None of these things is all that difficult to do, and if done, the US airlines would as good as their foreign competition.



Flown EI,FR,RE,EIR,VE,SI,TLA,BA,BE,BD,VX,MON,AF,YS,WX,KL,SK,LH,OK,OS,LX,IB,LTU,HLX,4U,SU,CO,DL,UA,AC,PR,MH,SQ,QF, EY, EK
User currently offlineDALelite From Switzerland, joined Jun 2000, 1770 posts, RR: 26
Reply 8, posted (2 years 4 months 4 weeks 1 day 9 hours ago) and read 4956 times:

Quoting shamrock604 (Reply 7):
I like DL a lot. The product absolutely is not lavish, but there is a very "down home" kind of friendliness to the carrier.

and that's the reason why DL gets my business since over twenty years now!!

cheers: DALelite



They loved to fly and it showed..
User currently offlineDALelite From Switzerland, joined Jun 2000, 1770 posts, RR: 26
Reply 9, posted (2 years 4 months 4 weeks 1 day 9 hours ago) and read 4952 times:

I would always choose DL over SQ, LX and the rest...

I remember, years ago when DL started to code-share with the late SR, they gave up the JFK-ZRH flight to them.
But i had a return ticket to ZRH and was to be put up on SR. I then did everything to change my ticket and fly to Switzerland on DL via FRA. Everbody at DL looked at me stunningly. But i've got what i wanted...
My true and only, unique DL service...

cheers: DALelite



They loved to fly and it showed..
User currently offlineRamblinMan From United States of America, joined Oct 2010, 1138 posts, RR: 1
Reply 10, posted (2 years 4 months 4 weeks 1 day 7 hours ago) and read 4937 times:

Quoting DALelite (Reply 9):
I would always choose DL over SQ

You're probably the only person on Earth to feel that way.


User currently offlineDALelite From Switzerland, joined Jun 2000, 1770 posts, RR: 26
Reply 11, posted (2 years 4 months 4 weeks 1 day ago) and read 4904 times:

Quoting RamblinMan (Reply 10):
You're probably the only person on Earth to feel that way.

that makes me so unique  


no, i am not. I have heard that also from other people. There are even TR here saying that editors prefere DL over SQ.

@ramblinman stop following the crowd!



They loved to fly and it showed..
User currently offlineRamblinMan From United States of America, joined Oct 2010, 1138 posts, RR: 1
Reply 12, posted (2 years 4 months 4 weeks 13 hours ago) and read 4846 times:

Quoting DALelite (Reply 11):
@ramblinman stop following the crowd!

I'm not. I've sampled the offerings, and based on what I have experienced...as I said in reply #3, I prefer KE to Asia and KL to Europe. Hardly my fault if other people agree with me, perhaps its that those carriers are doing something right to make me look for their logos when the search results start popping up on my screen.

I am somewhat curious as to what criteria drive your preference for DL over the others. Don't get me wrong, I like DL a lot, I fly them every time I go to ATL or LGA, and prefer them to the Caribbean unless UA has a nonstop. I just think there are better options when you go intercontinental.


User currently onlineBongodog1964 From United Kingdom, joined Oct 2006, 3468 posts, RR: 3
Reply 13, posted (2 years 4 months 3 weeks 6 days 16 hours ago) and read 4793 times:

The US airlines would have to come at a considerable discount before I would switch over to them on routes across the Atlantic.

To my mind they are always playing catch up, even now they are just approaching the stage where they can offer a consistent J hard product which matches BA & VS of 10 years back, in addition they can't rival the route network of BA out of LHR/LGW unless you are willing to do the flight in two legs. No meal service on long domestic legs, charges for drinks, long serving legacy crews with long standing legacy ideas.

I appreciate that the US legacy carriers provide a host of FF privileges for their regular customers, indeed it appears that a bit of status can work wonders over the pond, but its not much use to a European


User currently offlineBD338 From United States of America, joined Jul 2010, 697 posts, RR: 0
Reply 14, posted (2 years 4 months 3 weeks 6 days 13 hours ago) and read 4770 times:

From a Y passenger perspective i find UA CO US AA DL all remarkably similiar in a stunningly average kind of way, nothing particularly bad but nothing outstanding either. CO may just have an edge for me but generally it is a seat with 31-32 inches of pitch where most everything comes with an extra fee. It's just the way it is. As the onboard is so similar (in a lacking kind of way) i tend to judge them on how they cope when things go wrong, in that respect i've had a good experience with DL and UA, no experience with CO or AA and ambysmally awful on US. Compared to my on board experences with BA KL AY SQ and QF the US legacies are generaaly lacking, though the odd thing is that i don't think it would take a lot to see a lot of improvement, a decent pillow on longhaul (DL take a look at what SQ give) an extra $5 on meals and a crew that actually seem to enjoy what they do (no one is perfect 100% of the time in that department but for some reason a lot of US legacy crews have a tendancy towards the can't be bothered attitude, which is even more surprising when the rest of the us service industry has such a good reputation for good attentive service) would go a long way to a more pleasant experience.

Given a choice in the US i fly either WN or B6, not had the opportunity to try VX.


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