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Airline Obligations If Flight Cancelled (CSA)  
User currently offlinecanadiantree From France, joined Jun 2006, 135 posts, RR: 0
Posted (2 years 11 months 3 weeks 1 day 13 hours ago) and read 3476 times:

Hi,

I just found out through here that OK has closed their BTS hub without notice to the airport, all OK flights have been removed from the BTS airport FIDS and flights are no longer bookable in or out of BTS on their website...

I am supposed to fly home to CDG from BTS tomorrow evening, My girlfriend has 3 roundtrips booked with them from this Friday through to January 4th... We bought the tickets well in advance so we only paid €95 per roundtrip. My questions in these situations is, what obligation does the airline have? Could they just refund me or do they have to legally reroute me if this is what I so desire? VIE isn't far from BTS and since AF operates out of Vienna to Paris and OK is a Skyteam member, would they reroute me there and would they cover my transportation costs from BTS to VIE?

I haven't called OK yet, I want to get as much info as I can before I do, I'm surprised they haven't called me themselves, I went on Check my trip and my flight is still listed as confirmed even though it isn't showing on OK's or BTS airport's website...

Thanks for any help guys, appreciate it...

William

1 replies: All unread, jump to last
 
User currently offlineLOWS From Austria, joined Oct 2011, 1175 posts, RR: 1
Reply 1, posted (2 years 11 months 1 week 1 day 2 hours ago) and read 2908 times:

I would call them ASAFP.

Here is a handy guide on your rights within the EU, don't know how much it applies to you though.

http://ec.europa.eu/transport/passenger-rights/en/index.html


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