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How Was Your Experience With Orbitz, Expedia, Etc.  
User currently offlineTACAA320 From , joined Dec 1969, posts, RR:
Posted (11 years 8 months 6 days ago) and read 5937 times:

Looking at a post called "The nerve of AA" in the Civil Aviation forum, I'm wondering how was your experience with the internet travel agencies like Orbitz, Expedia... You name it.

14 replies: All unread, jump to last
User currently offlineJBLUA320 From United States of America, joined exactly 14 years ago today! , 3185 posts, RR: 18
Reply 1, posted (11 years 8 months 5 days 18 hours ago) and read 5917 times:
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I've only used Travelocity once, but it worked very well. It was a trip on NW/CO to FLL, with a routing of EWR-DTW-FLL-EWR, on the ERJ/A320/753. The outbound flight to Detroit was cancelled a week before the flight, and Travelocity gladly reaccomodated my family on a nonstop to FLL at no extra charge, and a call to Continental ensured that everything had been done properly.

Not only did we pay $130 round trip per ticket, but Continental still gave us 100% OnePass miles and 100% Elite bonus miles.

A pleasant experience, indeed, though I do prefer to book through the airlines directly. Usually, a dirt cheap fare on Travelocity or Expedia or any site like that can be $5-6 cheaper through the airline directly, since budget sites charge a booking fee (they gotta make their money somehow!).

Still though, no qualms- its just not my first resort.


User currently offlinePHLBOS From United States of America, joined Mar 2004, 7634 posts, RR: 21
Reply 2, posted (11 years 8 months 5 days ago) and read 5905 times:

I've used Expedia twice; only because their listed fare at the time was significantly cheaper than what the airline listed even with the $5 booking fee. I have no problems or complaints to report.

Just keep in mind, that if one books through them, Orbitz, Travelocity, etc.; one may not be able to take advantage of using the airline carrier's on-line check-in system. There are exceptions. I was able to do an on-line check-in using F9's website last month even though I booked the tickets through Expedia. In that area, it's till a hit or miss.

"TransEastern! You'll feel like you've never left the ground because we treat you like dirt!" SNL Parady ad circa 1981
User currently offlinePlymSpotter From Spain, joined Jun 2004, 12167 posts, RR: 56
Reply 3, posted (11 years 8 months 4 days 20 hours ago) and read 5895 times:

Used Expedia once, had no problems with them, most of the time though I use Travelselect/Last Minute.com, it saves a lot of time searching for flights. I always like to compare the airline's price before I actually hand over my money, just in case.

...love is just a camouflage for what resembles rage again...
User currently offlineNwafflyer From United States of America, joined Jul 2004, 1050 posts, RR: 2
Reply 4, posted (11 years 8 months 4 days 19 hours ago) and read 5891 times:

I use yahoo travel to first investigate -- then book direct on the appropriate airline

User currently offlineTrickijedi From United States of America, joined May 2001, 3266 posts, RR: 4
Reply 5, posted (11 years 8 months 4 days 18 hours ago) and read 5885 times:

I've never used a third party on-line service other than to book hotels. For flights, I always go with the airlines direct. I find it less of a hassle to deal with an airline employee in the event of dispute. The closest distance betwen two points is a straight line so I find a third party vendor only to get in the way of things.

Great prices though. Big thumbs up

Its better to be on the ground wishing you were in the air than be in the air wishing you were on the ground. Fly safe!
User currently offlineN801NW From United States of America, joined Jul 2004, 744 posts, RR: 1
Reply 6, posted (11 years 8 months 1 day 18 hours ago) and read 5860 times:

I use NWA.com and Orbitz (which also powers nwa.com) and haven't had a problem. 18 Months ago, I had booked a BOS-SJC non-stop on AA through Orbitz. I got an e-mail euphemistically titled "A Change in your travel plans." from Orbitz. I had needed the original times so I called AA and they gave me a refund. Orbitz doesn't, but I rebooked on NWA within $9 or the original AA advance purchase fare.

User currently offlineLtbewr From United States of America, joined Jan 2004, 13859 posts, RR: 17
Reply 7, posted (11 years 8 months 1 day 15 hours ago) and read 5850 times:

In recent years, I have used Travelocity either to purchase a ticket or to use for pricing, airline and service options. In August, I got a EWR-SEA-EWR flight (3 weeks ahead of flight out on 8/29, return on 9/10) for $301 R/t including the $5 booking fee. When looked up flights for dates wanted to go, by time, had many choices, all close to the same price, but CO had the most non-stops. Ended up on a 757-200 to SEA (a/c continued to Anchorage, AK) and a 737-800 on my return flight. Able to choose my seat both ways at booking.
Your experience with each of these companies depending on where you live and preferred airlines handled by each service. You should always check the airline's own sites too to check pricing, sometimes the direct price can be better, espeicially with sales. This happened to me when booking a flight EWR-LHR-EWR in April 2002, found BA website sale price best deal with my preferences, although I couldn't get AA Aadvantage miles due to same flight covered by AA as well.
I would like to note that Orbitz is being bought out by Cendent, a major owner of chain motels, Avis car rental, Century 21 real estate, other companies.

User currently offline767-332ER From United States of America, joined Mar 2001, 2030 posts, RR: 9
Reply 8, posted (11 years 8 months 7 hours ago) and read 5840 times:

I have used cheaptickets.com and travelocity, and both have worked out great, with no hassles and e-ticket services from the airlines, which really beats anything else and not having to account for a paper-copy.

Twinjets...if one fails, work the other one twice as hard!!!
User currently offlineSQNo1 From United Kingdom, joined Sep 2004, 691 posts, RR: 1
Reply 9, posted (11 years 7 months 4 weeks 1 day 22 hours ago) and read 5828 times:

We used Expedia to get from LGW to LPA via MAD on UX in 2002. It was around £530 for four people and they were very efficent and reliable. But schedules for particular airlines dont show up sometimes.
I think for the whole of 2003 they we not making bookings on IB, and only recently theve stopped booking services provided by LH.


User currently offlineGeoffm From United Kingdom, joined Feb 2004, 2111 posts, RR: 6
Reply 10, posted (11 years 7 months 3 weeks 6 days 8 hours ago) and read 5807 times:

I have used Expedia for nearly all my holidays in the last few years. They've even sent me "thank you" loyalty metal luggage tags and other freebies! This has amounted to around 30 man-flights (some for my family), numerous hotels, and a couple of car hires. Everything has gone smoothly every time.

I've also used Travelocity, not nearly so much. One hotel did not initially accept my reservation when I turned up, but I highly suspect that was the (dodgy) hotel's fault rather than Travelocity's. I love their "find best fares between X and Y months".

One huge advantage I've found with booking everything on one agency, like Expedia, is when you lose your itenary (whoops). I did so once, found an Internet cafe, logged on, and printed the itinerary within seconds. Well worth the low £10 commission they charge on flights.

Geoff M.

User currently offlineKEno From Malaysia, joined Feb 2004, 1842 posts, RR: 25
Reply 11, posted (11 years 7 months 3 weeks 5 days 9 hours ago) and read 5795 times:

I've booked on Travelocity.co.uk and Expedia.co.uk - they were both very efficient. I find Travelocity is easier to navigate.

User currently offlineAirWales From UK - Wales, joined Oct 2004, 453 posts, RR: 0
Reply 12, posted (11 years 7 months 2 weeks 6 days 20 hours ago) and read 5768 times:

I have used Expedia twice now - both Flight and hotel combos. Once LHR to Barcelona and then LHR to JFK. Very easy to use site and very competitive in the price dept. I have also used www.priceline.co.uk once to book a hotel (again in New York) and it worked out great - bit more risky though as you can't choose the hotel. Worth a try mind!

User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 13, posted (11 years 7 months 2 weeks 6 days 5 hours ago) and read 5759 times:

I've used Travelocity (US and UK versions), Expedia (US, UK and FR versions), Opodo.fr and Orbitz to book tickets, and all are pretty good. It is ALWAYS a good idea to phone the airline themselves to get the booking reference once you've booked via a website (just to be sure they have the booking, and its much easier to request seat assignments with the airline direct as well)

The point about checking for better fares on the airline website is a valid one - can't hurt to look.

User currently offlineVatveng From United States of America, joined Jan 2004, 1172 posts, RR: 1
Reply 14, posted (11 years 7 months 2 weeks 5 days 16 hours ago) and read 5744 times:

I've used Travelocity once. Total disaster. I've told this story before on here, but basically they charged my credit card and mailed me bogus paper tickets not worth the dead trees they were printed on. Never actually booked the flights with the airline. Never again.

I have used Priceline to book hotels. I got okay deals, not great. One hotel was nice, the other was a dump, but they aren't as cheap as they claim to be. At the time their claim was "40% lower than others' advertised rates" but my total savings amounted to about $4. I have since joined one of those "reward" programs with a hotel chain and get better discounts using that, plus the occasional free night.

I will use cheaptickets and sidestep to research a flight and then go directly to the airline's website to book. I just feel better dealing directly with an airline so there are no surprises at 4am when I check in.

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