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United/Continental - Confusing For Sure!  
User currently offlineVC10er From United States of America, joined Feb 2007, 2793 posts, RR: 10
Posted (2 years 4 months 3 days 22 hours ago) and read 4152 times:
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Last night I flew "United" from EWR to AMS in business (I think?) Smisek says welcome to United. The FA's thank you for flying Continental over the PA. IFE is CO as are the menus. But the doilies for yor drinks are United. The pilots say Continenental when referring to the flight- but don't they use UA with the tower anymore, right?

Amenity kit was the same CO kit as it has been for 20 years.

I read here that once the the SOC was issued the "Continental" name was now gone. My ticket said United, operated by Continental? Check-in branding at this huge hub was all CO, except for the lounge: now United club and ads for the new Chase credit card was OnePass.

So, was my 757 ride from EWR to AMS last night a United flight or a Continental flight? As we all know..the branding on the aircraft was UNITED!

When does the airline become United?


The world is missing love, let's use our flights to spread it!
13 replies: All unread, jump to last
 
User currently offlineSTT757 From United States of America, joined Mar 2000, 16694 posts, RR: 51
Reply 1, posted (2 years 4 months 3 days 22 hours ago) and read 4074 times:

Quoting VC10er (Thread starter):
When does the airline become United?

In 1993 I flew CO EWR-STT on a CO 727 that looked like this;


View Large View Medium
Click here for bigger photo!

Photo © Brian Peters



Basically it was in PeoplExpress colors with "Continental" over the former titles. I flew on a CO 727 in PeoplExpress colors seven years after CO acquired PE. I think I might have seen a CO 727 still in PE colors as late as 1994, eight years after the merger.

Now compare that to the fact that the entire UA fleet, much larger than PE's ever was, will be in CO colors a year after they closed the merger is pretty damn good. I don't know how long you have been flying or how many mergers you have seen but CO/UA are doing pretty good. It's a huge airline.



Eastern Air lines flt # 701, EWR-MCO Boeing 757
User currently offlineboilerla From United States of America, joined Jul 2010, 322 posts, RR: 0
Reply 2, posted (2 years 4 months 3 days 22 hours ago) and read 4049 times:

The airline won't be integrated until the reservations system are the same in late Q1 2012 (rumor is March 1st). The SOC was achieved, but from a customer point of view that means nothing. It just means the FAA considers them one airline, but from a customer's point of view, the airlines are separate because of the separate Web sites, separate reservations systems, and separate ticketing counters.

Your flight was a United flight from the FAA's point of view. The tower called the plane United. The pilots were likely from CO, just because the pilot base in EWR is likely all CO pilots, but they can now put UA pilots on the flight if they want. I'm guessing they wanted to spread out the capital expenditures over a couple of quarters, so they are taking their time implementing some of the integrated procedures & systems.

Yes, it is confusing, but I actually haven't seen many problems at the airport. I wonder how many people have shown up at the wrong ticketing counter/checkin area, but at LAX it doesn't seem to happen that much.


User currently offlineusflyer msp From United States of America, joined May 2000, 2026 posts, RR: 0
Reply 3, posted (2 years 4 months 3 days 13 hours ago) and read 3899 times:

Quoting VC10er (Thread starter):
When does the airline become United?

Supposedly March 3rd, when PM-United switches to SHARES and the whole carrier will be on one computer system.

Quoting STT757 (Reply 1):
In 1993 I flew CO EWR-STT on a CO 727 that looked like this


Basically it was in PeoplExpress colors with "Continental" over the former titles.

That is Continental's "Meatball" livery. This immediately proceeded the current livery and has nothing to do with People Express.


User currently onlineLonghornmaniac From United States of America, joined Jun 2005, 3244 posts, RR: 45
Reply 4, posted (2 years 4 months 3 days 11 hours ago) and read 3876 times:

Quoting usflyer msp (Reply 4):
That is Continental's "Meatball" livery. This immediately proceeded the current livery and has nothing to do with People Express.

Look at the rest of the plane. Definitely still has a lot of PE on it.

Cheers,
Cameron


User currently offlineIAHFLYR From United States of America, joined Jun 2005, 4790 posts, RR: 23
Reply 5, posted (2 years 4 months 2 days 22 hours ago) and read 3813 times:

Quoting VC10er (Thread starter):
Last night I flew "United" from EWR to AMS in business (I think?) Smisek says welcome to United. The FA's thank you for flying Continental over the PA. IFE is CO as are the menus. But the doilies for yor drinks are United. The pilots say Continenental when referring to the flight



I was on an IAH-HNL flight on Nov. 30th, first day of the SOC and found the crew saying "United" albeit after a few "Continental, correction" announcements were made. The B767-400ER safety card had "United" clearly shown on the card. Smizek (I'll avoid a few pet names) was saying "United" as he's done for some time now. Not sure what the flight deck folks said on any PA as I'm old and forget!  

On a flight last week to IAH the flight deck guys didn't mention either "United" nor "Continental" just the flight number.

Quoting VC10er (Thread starter):
but don't they use UA with the tower anymore, right?



Incorrect. On Nov. 30th the SOC took care of all the "Continental" flight number and flight plans changed to "United" and UAL for ATC. You'll still hear "Continental" on the radio, but that is just from years of the controllers/pilots saying it.

Quoting boilerla (Reply 2):
The pilots were likely from CO, just because the pilot base in EWR is likely all CO pilots, but they can now put UA pilots on the flight if they want.



No!! There is no crossing of flight deck crews from a PMUA flight deck crew to a PMCO metal noraa PMCO flight deck crews to PMUA metal, that IMHO is a ways off.

Quoting usflyer msp (Reply 4):
This immediately proceeded the current livery and has nothing to do with People Express.

I disagree as the Peoples livery with the CO Meatball tail and CO name on it came directly from the Peoples Express operation prior CO obtaining those aircraft, crews, etc.



Any views shared are strictly my own and do not a represent those of any former employer.
User currently offlinesplitterz From United States of America, joined Apr 2011, 204 posts, RR: 0
Reply 6, posted (2 years 4 months 2 days 16 hours ago) and read 3786 times:

United is marketing both airlines separately until both are using SHARES.

User currently offlineTOMMY767 From United States of America, joined Aug 2003, 6584 posts, RR: 11
Reply 7, posted (2 years 4 months 2 days 1 hour ago) and read 3743 times:

Quoting boilerla (Reply 2):
Reply 2, posted s_lt(1324236064, 'l F j Y H:i:s');Sun Dec 18 2011 14:21:04 your local timeSun Dec 18 2011 11:21:04 UTC (1 day 20 hours 18 minutes ago) and read 304 times:

The airline won't be integrated until the reservations system are the same in late Q1 2012 (rumor is March 1st). The SOC was achieved, but from a customer point of view that means nothing. It just means the FAA considers them one airline, but from a customer's point of view, the airlines are separate because of the separate Web sites, separate reservations systems, and separate ticketing counters.

Which is funny because when delta achieved SOC the NW name was essentially phased out.

Quoting boilerla (Reply 2):
Yes, it is confusing, but I actually haven't seen many problems at the airport. I wonder how many people have shown up at the wrong ticketing counter/checkin area, but at LAX it doesn't seem to happen that much.

Not the point. A merged airline needs to provide consistency in terms of branding. I dropped my dad off at terminal C two weeks ago and the branding was attrocious. United signs next to CO signs, just sloppy, sloppy branding. They need to get their act together in that sense.



"Folks that's the news and I'm outta here!" -- Dennis Miller
User currently offlineVC10er From United States of America, joined Feb 2007, 2793 posts, RR: 10
Reply 8, posted (2 years 4 months 15 hours ago) and read 3668 times:
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Well I flew back. AMS to EWR today. I was on a full fare "united" ticket. My GS card did NOT give me my 10% off duty-free. I asked the purser "which airline is this" and he said "Continental".

WTF!

I asked my Corp travel dept I want to fly "united only" which is what I got from almost half the things I read and saw.

It had better go towards consideration for GS next year. The flight was a fortune. And the CO business class seat.. Not so great really. It was my 6 th time in them and they are tight! You need to be Spiderman to get out of them at the window to get to the LAV without waking your seatmate!



The world is missing love, let's use our flights to spread it!
User currently offlineDesertAir From Mexico, joined Jan 2006, 1445 posts, RR: 0
Reply 9, posted (2 years 3 months 3 weeks 5 days 19 hours ago) and read 3559 times:

Transition periods are always trying for the flying public and airline crews. When US Air took over the PSA routes in California, it was a comedy hour watching meal service on short routes like Burbank-Oakland. Meal service did not last long.

User currently offlineLONGisland89 From United States of America, joined Jan 2006, 709 posts, RR: 0
Reply 10, posted (2 years 3 months 3 weeks 5 days 14 hours ago) and read 3539 times:

Quoting VC10er (Thread starter):
United/Continental - Confusing For Sure!

A friend of mine flew ZRH-EWR-TPA yesterday and noticed a bunch of the same things you pointed out.


User currently offlinehawaiian717 From United States of America, joined May 1999, 3176 posts, RR: 8
Reply 11, posted (2 years 3 months 3 weeks 2 days 10 hours ago) and read 3400 times:

Quoting IAHFLYR (Reply 5):
I was on an IAH-HNL flight on Nov. 30th, first day of the SOC and found the crew saying "United" albeit after a few "Continental, correction" announcements were made.

I flew HNL-SFO the same day, and my experience was similar. Plane said United on the outside, the IFE said Continental, and the crews said both. In HNL the flight seemed to be primarily branded as UA at the gate signs, though the boarding passes were CO issued.

On my connecting UA flight out of SFO, I heard the Hilo-bound flight over Channel 9 as we passed LA and the pilot once identified himself as "Continental 1400" before correcting himself to "United 1400".


User currently offlineMax Q From United States of America, joined May 2001, 4072 posts, RR: 19
Reply 12, posted (2 years 3 months 3 weeks 1 day 7 hours ago) and read 3332 times:

The Continental name, sadly will be forgotten soon, it should have been kept and United, with it's legacy of poor service dropped.


Won't matter, in a couple of years the Continental name will be history.



The best contribution to safety is a competent Pilot.
User currently offlineRDH3E From United States of America, joined Mar 2011, 1459 posts, RR: 2
Reply 13, posted (2 years 3 months 3 weeks 1 day 2 hours ago) and read 3313 times:

Here is my best crack at explaining it all:

Quoting VC10er (Thread starter):
Last night I flew "United" from EWR to AMS in business (I think?) Smisek says welcome to United. The FA's thank you for flying Continental over the PA. IFE is CO as are the menus. But the doilies for yor drinks are United. The pilots say Continenental when referring to the flight- but don't they use UA with the tower anymore, right?

FA's are not supposed to use the name continental onboard, this is likely them being "rebelious". The flight is catered by Chelsea Kitchens (CO's subsidiary) so it had CO menu's and food. The plane is a PMCO 757 so it has all the trimmings as such. The napkins etc are all new branding as they probably used up all of the CO branded stuff and switched to the new brand instead of ordering new CO items. As someone else said they should not be using CO when communicating with the Tower, it's a UA flight.

Quoting VC10er (Thread starter):
Amenity kit was the same CO kit as it has been for 20 years.

Flight catered by CO.

Quoting VC10er (Thread starter):
I read here that once the the SOC was issued the "Continental" name was now gone. My ticket said United, operated by Continental? Check-in branding at this huge hub was all CO, except for the lounge: now United club and ads for the new Chase credit card was OnePass.

I believe it says Operated by Continental because of the separate flight crew and reservation systems. Newark's branding is a disaster, I believe this is because UA and CO ops are not co-located yet so they try to make sure people get to their correct places, but it does LOOK like a mess.

Quoting VC10er (Thread starter):
So, was my 757 ride from EWR to AMS last night a United flight or a Continental flight? As we all know..the branding on the aircraft was UNITED!

It's a United flight, operated by flight crews working under a s-CO contract. At this point Continental is essentially a mainline equivalent of United Express insofar as there is only a UA flight number, plane is UA colors, but the crew "works for someone else". I know this analogy doesn't really hold up to close scrutiny, but you get the picture.

Quoting VC10er (Thread starter):
When does the airline become United?

When United converts to the SHARES reservation system, I believe the date is supposed to be confidential, but it's been mentioned here already. However, some pilots and FA's will probably continue to say Continental just because they can and they're still under their CO contract and don't want the name to die.

Quoting VC10er (Reply 8):
t had better go towards consideration for GS next year.

It will.


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