747400sp From United States of America, joined Aug 2003, 4017 posts, RR: 2 Posted (3 years 7 months 1 week 2 days 12 hours ago) and read 6095 times:
On my trip to Los Angeles today, I decided to join US FF club, and I wonder, is US Airways an airline that I would want to stick with? I read that their cabin crew was old and had bad attitudes, is this true?
DesertFlyer From United States of America, joined Nov 2005, 524 posts, RR: 0
Reply 4, posted (3 years 7 months 1 week 2 days 12 hours ago) and read 6045 times:
I travel a lot with US and they're no better or worse than a lot of other airlines. I find them to be punctual and my bags always make it to their final destination. They're a bit no-frills, but I really can't complain. If their route network works for you, then I think they're worth traveling with.
roberts87 From Netherlands, joined Dec 2011, 1081 posts, RR: 0
Reply 5, posted (3 years 7 months 1 week 2 days 12 hours ago) and read 6015 times:
Past year I've had the chance to flow United, Delta, American and US Airways; all airlines about 4-6 flights. I would put them in 2nd, after Delta. I guess like some of the other have said; it depends on where you live and how convenient their connections, schedules and fares are from your home airport.
airportugal310 From United States of America, joined Apr 2004, 3914 posts, RR: 2
Reply 7, posted (3 years 7 months 1 week 2 days 11 hours ago) and read 5800 times:
Quoting DesertFlyer (Reply 4): I travel a lot with US and they're no better or worse than a lot of other airlines. I find them to be punctual and my bags always make it to their final destination. They're a bit no-frills, but I really can't complain. If their route network works for you, then I think they're worth traveling with.
This post pretty much sums up US to me...
I find that they get the job done, sometimes half-assed, sometimes like a well oiled machine...most times just like everyone else.
I don't find their regional service to be very good, but thats not entirely their fault and again, gets the job of getting me around. This was based on a series of flight I took with them a month ago.
planeguy727 From United States of America, joined Mar 2007, 1290 posts, RR: 1
Reply 8, posted (3 years 7 months 1 week 2 days 11 hours ago) and read 5749 times:
I'll start with disclosure - I am a Gold level Preferred member with US.
That being said, there is a reason I stick with them - the have a good schedule for my travel needs (LGA is my main haunt), I fly to the DC area often (service to all 3 airports), and they are part of *A. I find the fares to be reasonable and the service (overall) to be good. Sure, there are a few less than stellar employees, but what organization doesn't have those types?
I know it will become less convenient for me here shortly, but I plan to stay with them. I got started with US when SYR was my closest airport, then PHL. When I move to NYC I had many choices, but stayed with US because I had seen the efforts at improvement over the previous years.
I think for each traveler it is important to look at your flight patterns, partner utilization, and what it is you want from a FF program. If it's just a place to park miles, well Dividend Miles and the *A connection is as good a place as any.
747400sp From United States of America, joined Aug 2003, 4017 posts, RR: 2
Reply 9, posted (3 years 7 months 1 week 2 days 5 hours ago) and read 5682 times:
Well I am on board the A321( CLT-LAX) part of my journey right now, and US do not provide TV or Music on their domestic flights. Thank god they have Wi Fi, and I brought my lab top, or this would have been a long flight. Well at least we have a celebrity on board, Johnny Gill.
daviation From , joined Dec 1969, posts, RR:
Reply 11, posted (3 years 7 months 1 week 1 day 13 hours ago) and read 5596 times:
For me, they are very frustrating. Some issue or inconvenience always shows up. A missed connection, delayed flight, missing baggage, free-for-all boarding, very rude gate agents.
Unfortunately, I will be flying with them again in three weeks (two flights each way with connections) because the schedule works for me. I have heard that service has improved quite a bit, but my last four flights with them in May were a case study in delays and rudeness. Actually, I think rude is too nice - the gate staff were openly hostile to other mild-mannered passengers. I was embarrassed for everyone.
I hope it's better this time. Honestly, I think they are the worst domestic legacy airline.
blueflyer From Northern Mariana Islands, joined Jan 2006, 4560 posts, RR: 3
Reply 12, posted (3 years 7 months 1 week 1 day 2 hours ago) and read 5563 times:
Disclosure #1: I experience US upfront
Disclosure #2: 80% of my experience on US is between DFW and LAS (or should I say "was" since they ended the route).
I've had my absolute worst "I don't give a sh!t, go away and die, I know you know I am lying through my teeth and I don't care" ground service experience ever from a US gate agent at LAS over a missing item that was gate-checked. Even the luggage counter employee had a hard time believing that a gate agent had me go to her rather than call the ramp from her podium to have the hold searched for the missing item. It wasn't bad just from a customer service point-of-view, but anyone who's flown US to LAS can attest that it takes much longer for a ramper to bring the missing item to the luggage counter as opposed to bringing it to the gate, wasting personnel resources.
On the other hand, many of the US crews I have flown with stand out as being among the most cheerful and enthusiastic, happy-to-be-there crew I have experienced on any domestic flight.
Overall, I'd fly US again in a heartbeat if I could, but I probably won't be doing much of that (company travel policy).
aa61hvy From United States of America, joined Nov 1999, 13977 posts, RR: 55
Reply 13, posted (3 years 7 months 1 week 17 hours ago) and read 5531 times:
I flew them a few weeks ago for the first time since 1998, and I also joined their FF club. I flew SFO-PHL-BWI-CLT-SFO. I did pay for an upgrade, and it was pretty good. I'd fly them again. Plus it seems like they are almost always the cheapest option around.
jetblue777 From United States of America, joined Jul 2009, 1568 posts, RR: 1
Reply 14, posted (3 years 7 months 1 week 15 hours ago) and read 5517 times:
No major complaints about US Airways, I had one of the best set of crews on a US Airways flight - very friendly and accommodating. I only flew with them twice, FLL-CLT-LGA on the same day, so maybe I got lucky with the crew. As for their cabin, it's a bit outdated (especially on the 734), they don't have IFE even on their A319/20/21 whereas UA has.
Airbus3801 From United Kingdom, joined Apr 2004, 1089 posts, RR: 5
Reply 16, posted (3 years 7 months 6 days 14 hours ago) and read 5419 times:
US Airways domestically is really quite standard when compared to the rest of what is on offer, and internationally, PHL is a more pleasant and convenient European hub, but other airlines offer better products overall. However, I would say the Frequent Flier programme is very easy to accrue miles, use miles, and I seem to always gain Elite status quite easily.
RamblinMan From United States of America, joined Oct 2010, 1138 posts, RR: 1
Reply 17, posted (3 years 7 months 6 days 5 hours ago) and read 5378 times:
Have had nothing but poor experiences with them, on all counts. Have had to deal with shockingly incompetent CSRs, and the ones who know how to do their jobs are so overworked it shows, maintenance issues have occurred on over 1/4 of my segments with them, the seats on their A320s are among the least comfortable I have ever seen, the BOB sucks and to top it off you get charged a dollar or two more than the advertised price. There is zero IFE on anything other than an A330.
After the last experience, I have sworn never to give them my business again unless there is literally no other choice. If you like Star Alliance I would go with UA as their product is headed in a promising direction.
usflyer msp From United States of America, joined May 2000, 2435 posts, RR: 0
Reply 18, posted (3 years 7 months 6 days 3 hours ago) and read 5368 times:
I fly US often and have never had a serious problem. They remind me alot of NW was domestically (its no coincidence that much of their current management is former NW)...a cheap, reliable, but no-frills experience.