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AA Denied My Boarding  
User currently offlinetonytifao From Brazil, joined Mar 2005, 1019 posts, RR: 0
Posted (2 years 7 months 13 hours ago) and read 5194 times:

Okay. Here are FACTS of this event

Today, Jan 22, 2012, I was denied boarding flight AA992 CNF-MIA.

- 6 years consecutive Exec Platinum
- Flight Scheduled for Jan 22, 2012, 11:25pm AA992 CNF-MIA
- PAID TICKET. NOT A MILEAGE TICKET.
- Price Paid: $1512 MCO-MIA-CNF CNF-MIA-MCO
- Friday 5:30pm EST, 8:30pm Brasilia time - Email from SA)">AA Analyst saying he has reason to believe I have violated AAdvantage T&Cs and my account is blocked and can possibly be suspended pending their investigation. They list 3 occurrences of where mileage redemption has misused.
- I replied back about 3 hours later when I first saw the email. I provided all the information on the award redemption. One of their listings, is an award redeemed on the same reservation as mine to Las Vegas for my WIFE! For my WIFE! On the SAME Reservation. They have accused me of SELLING.
- FACT: No miles were sold. Never Advertised.
- Saturday Jan 21, 2012. Called SA)">AA Exec Desk & AAdvantage Customer Service and explained situation. They indicated they could not remove the AAdvantage account lock. I need to call Dallas Analyst on Monday as he only works Mon thru Friday but my ticket was "OK" and would not have any issues traveling.
- Tonight, at the airport, 2 1/2 hours prior to Departure. Agent indicates there is a problem with my reservation and can't print boarding pass. Called SA)">AA Exec Desk. They say ticket is still OK. Called again, they say only this Analyst can resolve this matter. Airport can't do anything.
- Agent tries to remove Advantage Account from my PNR. Agent still can't issue boarding pass. Supervisor can't issue Boarding Pass. Exec Desk can't check me in. AAdvantage Customer Service now closed.
- DENIED BOARDING
- 1 1/2 hour trip back home.

UNBELIEVABLE. Reason for lawsuit?

30 replies: All unread, showing first 25:
 
User currently offlineac033 From Hong Kong, joined Jun 2008, 110 posts, RR: 0
Reply 1, posted (2 years 7 months 12 hours ago) and read 5119 times:

I think that they could suspend you AA mileage account, and not letting you accumulate any mile on this flight. But it make no sense for you to denied you on the flight since you have agree on removing your Advantage account, and you paid for the whole ticket.

So what AA did makes no sense to me, and you did try to explain what happen to AA. I would go nuts if same situation happen on me

I hope things turn out for you

I am sorry to hear this

[Edited 2012-01-22 19:15:29]

User currently offlineIndependence76 From United States of America, joined Jul 2007, 238 posts, RR: 0
Reply 2, posted (2 years 7 months 12 hours ago) and read 4866 times:

This certainly does sound annoying.

Like ac033 said, it would not make sense for them to be unable to print your boarding pass if your AAdvantage account was not linked with it.

I would speculate that it could be a Oneworld booking system issue - anything on AAdvantage Gold and up automatically qualifies the flier with Priority AAccess and other perks. If there was a relation to the check-in desk with any LAN flights then it might have restricted your access. However, I have no actual evidence to state this as a realistic claim - I'm saying it would be hypothetically possible.



"In general, pride is at the bottom of all great mistakes." - John Ruskin
User currently offlineAvianca From Venezuela, joined Jan 2005, 5925 posts, RR: 40
Reply 3, posted (2 years 7 months 12 hours ago) and read 4833 times:

Quoting tonytifao (Thread starter):
UNBELIEVABLE. Reason for lawsuit?

yes unbelievable specially if you give them so much business!

regarding a lawsuit, dont think you will have any chance as the airline as per my understanding can always denie you boarding, they just have to pay you hotel costs etc.

Cheers
Avianca



Colombia es el Mundo Y el Mundo es Colombia
User currently offlinetonytifao From Brazil, joined Mar 2005, 1019 posts, RR: 0
Reply 4, posted (2 years 7 months 12 hours ago) and read 4732 times:

These are FACTS. I travel often, I know how things work, etc.

This is a AA.com ticket on travel on only AA metal.

DENIED BOARDING = Agent could not print boarding pass. Documents were OKAY. PAID TICKET.

I was inside AA CNF office calling Exec Desk and AA Customer Service. I know everyone at CNF airport, including supervisor. They did all possible. They said this will create problem. AA Exec did everything they could to unlock. Only AA Analyst could unlock. From All people I talked to over the phone. "Unfortunately, I can't do anything. Please call him tomorrow"


User currently offlinetonytifao From Brazil, joined Mar 2005, 1019 posts, RR: 0
Reply 5, posted (2 years 7 months 12 hours ago) and read 4687 times:

AA in Belo is all 3rd party. They could not issue me a hotel. I can only give voucher for hotel on oversold or canceled flights. The agent, friend, which we go out and party, called the supervisor, who was on vacation, to try to issue me a voucher. They are afraid of being fired and won't do anything wrong.

User currently offlineAR385 From Mexico, joined Nov 2003, 6175 posts, RR: 30
Reply 6, posted (2 years 7 months 12 hours ago) and read 4688 times:
Support Airliners.net - become a First Class Member!

This sounds like a software glitch gone horribly wrong, with an incompetent analyst to boot. Frustrating for certain.


MGGS
User currently offlineAvianca From Venezuela, joined Jan 2005, 5925 posts, RR: 40
Reply 7, posted (2 years 7 months 12 hours ago) and read 4643 times:

Quoting tonytifao (Reply 5):
AA in Belo is all 3rd party. They could not issue me a hotel. I can only give voucher for hotel on oversold or canceled flights. The agent, friend, which we go out and party, called the supervisor, who was on vacation, to try to issue me a voucher. They are afraid of being fired and won't do anything wrong.

that is why it is so anoying to have only a 3rd party involved at the airport for "world airlines"
at least the supervisor or his deputy should be from the airline and can make decicions!



Colombia es el Mundo Y el Mundo es Colombia
User currently offlineAAExecplat From United States of America, joined Sep 2009, 635 posts, RR: 4
Reply 8, posted (2 years 7 months 12 hours ago) and read 4516 times:

So I read your post carefully and I have a few questions...

- you say AA accused you of three violations. You explain away one. What were the other two alleged violations?
- you say you have never sold miles or advertised them for sale. Have you ever traded miles? How about selling or trading SWUs? Or have you ever ticketed back to back itineraries?

The story does sound nuts. AA does not take locking accounts lightly in my experience. In past threads on FT where this has been discussed, the posters almost always DID do something that violated AAdvantage T&Cs, so I am curious to hear more about your case.

No matter your case though, I am puzzled why you were denied boarding with a valid ticket. That makes no sense to me. Not sure a lawsuit is worth it, but if you are truly innocent, maybe you can ask for generous compensation and make up with AA...could actually work out nicely in the end. Or, if all is lost, DL or UA may be happy to transport you in the future.


User currently offlinetonytifao From Brazil, joined Mar 2005, 1019 posts, RR: 0
Reply 9, posted (2 years 7 months 12 hours ago) and read 4479 times:

Quoting AAExecplat (Reply 8):
- you say AA accused you of three violations. You explain away one. What were the other two alleged violations?
- you say you have never sold miles or advertised them for sale. Have you ever traded miles? How about selling or trading SWUs? Or have you ever ticketed back to back itineraries?

Not traded. Not Sold.

Other 2 cases: A friend of mine from Florida, from Brazil and the other one is a great friend of mine who I insisted to come to MIA from LAX for my bachelor party as he was unemployed. I have TONSSSSSSSSSSSSSS and I don't need to sell miles. My financial situation does not require me to sell miles. I use all my eVIPs!


User currently offlineBMI727 From United States of America, joined Feb 2009, 15727 posts, RR: 26
Reply 10, posted (2 years 7 months 12 hours ago) and read 4474 times:

Quoting tonytifao (Thread starter):
Reason for lawsuit?

Probably not worth it, but it depends on local laws. A better option might be to contact your credit card company and see what they can do about the situation.



Why do Aerospace Engineering students have to turn things in on time?
User currently offlinefiscal From Australia, joined Oct 2009, 326 posts, RR: 0
Reply 11, posted (2 years 7 months 11 hours ago) and read 4458 times:

A violation of the AA Advantage T&C's does not seem like any justification for denying boarding on a "paid for" flight. I was not aware that AA allow you to give award seats to anyone, so long as they were not sold etc.

Ring on Monday and ask for an explanation as to why you were denied boarding, and then ask to speak to his/her supervisor to sort the issue out, and seek some compensation for the inconvenience...


User currently offlineRoseFlyer From United States of America, joined Feb 2004, 9583 posts, RR: 52
Reply 12, posted (2 years 7 months 11 hours ago) and read 4430 times:

I don't think lawsuit is needed, but I would expect that full denied boarding compensation and refund of your ticket plus all expenses incurred should be requested.

I don't think anyone here can really help you. You need to talk to a high level supervisor within AA to get this sorted out. Being denied boarding for a ticket that you paid for is a bit problem and if you hold your calm, I would expect that AA should sort it out.

I am not trying to defend AA, but it appears they flagged your account for suspicious activities. Hopefully they will figure it out and it is their mistake. If they still feel you violated the rules of the account, AA does have the right to refuse service to you, refund your ticket price and costs that you are out of pocket and cancel your account.

[Edited 2012-01-22 21:12:07]


If you have never designed an airplane part before, let the real designers do the work!
User currently offlineblueflyer From United States of America, joined Jan 2006, 3965 posts, RR: 2
Reply 13, posted (2 years 7 months 9 hours ago) and read 4397 times:
Support Airliners.net - become a First Class Member!

You said you were denied boarding on the CNF-MIA leg of a MCO-MIA-CNF vv itinerary, and then you add further that you went back home since you couldn't fly out. So does that mean is that CNF is home?

If so, with an itinerary starting in MCO, could it be that the nameless analyst thought you were using back-to-back tickets and decided to freeze your return leg, in addition to apparently allegedly selling miles?

If I am barking at the wrong tree (just trying to figure out what might have happened) and AA's actions are totally unjustified, the very least you should expect is a full refund including incidentals and a personal letter of apology from someone with Senior or Executive in their title. Anything else would be a sign they do not value your business as much as you think they do and an open invitation to check out alternatives.



I've got $h*t to do
User currently offlinetonytifao From Brazil, joined Mar 2005, 1019 posts, RR: 0
Reply 14, posted (2 years 7 months 9 hours ago) and read 4394 times:

Quoting blueflyer (Reply 13):
You said you were denied boarding on the CNF-MIA leg of a MCO-MIA-CNF vv itinerary, and then you add further that you went back home since you couldn't fly out. So does that mean is that CNF is home?

If so, with an itinerary starting in MCO, could it be that the nameless analyst thought you were using back-to-back tickets and decided to freeze your return leg, in addition to apparently allegedly selling miles?

My Brazil home. I live in Orlando. I bought a RT ticket staring in Orlando and ending in Orlando.


User currently offlineblueflyer From United States of America, joined Jan 2006, 3965 posts, RR: 2
Reply 15, posted (2 years 6 months 4 weeks 1 day 21 hours ago) and read 4243 times:
Support Airliners.net - become a First Class Member!

And now that morning has come and gone over AA headquarters in Texas, the resolution is...

(inquiring minds want to know)



I've got $h*t to do
User currently offlinetonytifao From Brazil, joined Mar 2005, 1019 posts, RR: 0
Reply 16, posted (2 years 6 months 4 weeks 1 day 20 hours ago) and read 4227 times:

See http://www.flyertalk.com/forum/ameri...d-boarding-account-blocked-14.html

User currently offlineLipeGIG From Brazil, joined May 2005, 11429 posts, RR: 58
Reply 17, posted (2 years 6 months 4 weeks 13 hours ago) and read 4047 times:
AIRLINERS.NET CREW
FORUM MODERATOR

I hope you managed to travel and they at least upgraded you to Business Class.


New York + Rio de Janeiro = One of the best combinations !
User currently offlineual757 From United States of America, joined Sep 2006, 806 posts, RR: 4
Reply 18, posted (2 years 6 months 4 weeks 10 hours ago) and read 3996 times:

I can't believe anybody believes the OP.

There's no reason for an AAnalyst to pop out of nowhere and audit an account that followed the program rules. Corporate security is much smarter than most "gamer" frequent flyers think.


User currently offlinefiscal From Australia, joined Oct 2009, 326 posts, RR: 0
Reply 19, posted (2 years 6 months 4 weeks 8 hours ago) and read 3974 times:

Quoting ual757 (Reply 18):
I can't believe anybody believes the OP.

The link above (post 16) is interesting reading, and you do get to read some of the initial AA response to the issue according to the OP. The topic has now been closed to all except the OP for a final report on AA's response to his situation. He has since been allowed to board a re-booked flight.


User currently offlinetonytifao From Brazil, joined Mar 2005, 1019 posts, RR: 0
Reply 20, posted (2 years 6 months 4 weeks 1 hour ago) and read 3925 times:

AA did admit to the error of not allowing me to board. The audit on my account should not have prevented me to travel or board Sunday night. Anyway, I was not compensated accordingly and I'm seeking legal actions both in Brazil and the US.

User currently offlinetonytifao From Brazil, joined Mar 2005, 1019 posts, RR: 0
Reply 21, posted (2 years 6 months 4 weeks 1 hour ago) and read 3923 times:

Quoting ual757 (Reply 18):
There's no reason for an AAnalyst to pop out of nowhere and audit an account that followed the program rules. Corporate security is much smarter than most "gamer" frequent flyers think.

They are so smart they are questioning me on 12,500 miles where it was redeemed for my wife, traveling on the same reservation with me.


User currently offlineB747forever From Sweden, joined May 2007, 17061 posts, RR: 10
Reply 22, posted (2 years 6 months 4 weeks ago) and read 3898 times:

Quoting tonytifao (Reply 20):
The audit on my account should not have prevented me to travel or board Sunday night.

No, it should not have prevented you from flying, but they might have a reason to block your account.



Work Hard, Fly Right
User currently offlinetonytifao From Brazil, joined Mar 2005, 1019 posts, RR: 0
Reply 23, posted (2 years 6 months 3 weeks 6 days 23 hours ago) and read 3887 times:

Quoting B747forever (Reply 22):
No, it should not have prevented you from flying, but they might have a reason to block your account.

Like I said, I respect any decision they made on blocking or auditing my account.


User currently offlineB747forever From Sweden, joined May 2007, 17061 posts, RR: 10
Reply 24, posted (2 years 6 months 3 weeks 6 days 22 hours ago) and read 3856 times:

Quoting tonytifao (Reply 23):

Like I said, I respect any decision they made on blocking or auditing my account.

Okay, so how far have you come? I have read the thread on FT, but they have locked it now. Was AA at fault blocking your account? What did they offer you, which you feel is inadequate for the denied boarding?



Work Hard, Fly Right
25 tonytifao : They don't compensate accordingly. They low-ball. Here are some of my financial damage: 1) 1 night hotel @ USD$196 in KY for not cancelling 24 hours e
26 B747forever : Hopefully you have kept the receipts for all of this. That is too bad. Regardless of the final verdict on your account blockage, they should compensa
27 ual757 : Are you sure that's all? There were multiple reasons AA mentioned to you for why they closed your account. Does it have to do with eVIPs by chance?
28 tonytifao : All my eVIPs were used for myself with the exception of 2 which were used under the same last name (family members). The miles were also not sold. Ev
29 RoseFlyer : I wish you best of luck in dealing with the situation. From the contract that airlines have, refusal to transport is a full cash refund and no damage
30 Post contains links tonytifao : AA was ordered to pay more than 20k R$ (11k USD$) because a flight was cancelled due to ATC strike in Brazil. Being dual citizen, I have easy access
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