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Azul Linhas Aereas - Help Needed  
User currently onlineZKCIF From Lithuania, joined Oct 2010, 301 posts, RR: 0
Posted (2 years 8 months 1 week 2 days 22 hours ago) and read 3808 times:

Hello everyone.

I am willing to book one-way tickets for me and my family on June 16, 2012 to fly Azul from GIG to IGU via VCP (they are offering a promotion and are the best option price-wise) but when I enter the passenger information the website shows "error".
I tried Firefox and Internet Explorer, and in both cases I got the same result.
Could any of our friends from Brazil tell me if their website is just down or they have issues with foreign clients (especially considering that everything on their site is Portuguese only).

Than You everybody in advance.

9 replies: All unread, jump to last
 
User currently offlineoffloaded From United Kingdom, joined Apr 2009, 886 posts, RR: 0
Reply 1, posted (2 years 8 months 1 week 2 days 21 hours ago) and read 3754 times:

It looks ok from here, but I can't progress without entering my name and address so not sure how far you are getting. The issue would not be foreign clients, although it could an issue with foreign credit cards. Brazil has more than its fair share of fraudulant cards. They do have a "fala conosco" (talk to us) option, so you could ask (I'm sure some there speaks English) in the chat online section, or even call them if it is possible to call a toll free number in Brazil (don't know if you have to drop the first 0 on the 0800, eg +55 800 etc.).

Boa sorte!



To no one will we sell, or deny, or delay, right or justice - Magna Carta, 1215
User currently onlineZKCIF From Lithuania, joined Oct 2010, 301 posts, RR: 0
Reply 2, posted (2 years 8 months 1 week 2 days 21 hours ago) and read 3729 times:

Thank You.
My achievements are:
I select the route and date and number of passengers on the 'main page'
then
I am able to select flight 4158 at "escolha" level
then
I fill in the information about the passengers
and when I press "continue sem seguro" it gets me to the "error" message.
if I take the "seguro" the result is still the same, they write

Erro. Por favor, tente novamente. Se o erro persistir, favor entrar em contato com a companhia aérea.

Could anyone in Brazil or elsewhere try to do the same for a random route?

I "was booking" CWB-VCP-CWB for next week with the same result (erro) btw.


User currently offlineandrefranca From Brazil, joined May 2011, 617 posts, RR: 0
Reply 3, posted (2 years 8 months 1 week 2 days 21 hours ago) and read 3707 times:

for me it's working just fine, even booked a flight to my sister to MAO ... you should get in touch with them, cause i dont know if their webpage takes international credit cards (this can be a issue in brazil).


good luck!


User currently offlineoffloaded From United Kingdom, joined Apr 2009, 886 posts, RR: 0
Reply 4, posted (2 years 8 months 1 week 2 days 21 hours ago) and read 3695 times:

No, you are correct. "erro" from here (Portugal) too. Not the cleverest site, as even when you put in another country it still insisted on a Brazilian post code. I'd try the "talk to us" option. (top right hand corner). Or try TAM or Gol. They both fly the route you're looking for:

GIG IGU 1022 1235 JJ3153
GIG IGU 1330 1530 G31756
GIG IGU 1646 1850 JJ3187
GIG1IGU 1010 1330 G31782

As much as I like to try new airlines, I don't have much patience if I can't buy their product.



To no one will we sell, or deny, or delay, right or justice - Magna Carta, 1215
User currently onlineZKCIF From Lithuania, joined Oct 2010, 301 posts, RR: 0
Reply 5, posted (2 years 8 months 1 week 2 days 21 hours ago) and read 3689 times:

Thank You. First, I'll try to call them tomorrow after giving another try on the internet. hoperfully, some folks in the call centre do speak English or Spanish as my Portuguese is only sufficient for filling in the required information  

User currently offlineLipeGIG From Brazil, joined May 2005, 11439 posts, RR: 58
Reply 6, posted (2 years 8 months 1 week 2 days 17 hours ago) and read 3555 times:
AIRLINERS.NET CREW
FORUM MODERATOR

Are you typing all the info required ?

Tratamento - Select Sr (Mr in English)
Nome = Name
Pais = Country
CEP = Zip Code/Postal Code
Cidade = City
Estado = State (valid only for Brazil)
Endereco = Address
Numero = Number
Complemento = Complement
E-mail
Confirme o E-mail = E-mail confirmation
Telefone = Phone
Celular = Mobile / Cellphone
CPF = Brazilian TAX ID for individuals


Hope it helps

Felipe



New York + Rio de Janeiro = One of the best combinations !
User currently offlinetonytifao From Brazil, joined Mar 2005, 1026 posts, RR: 0
Reply 7, posted (2 years 8 months 1 week 2 days 5 hours ago) and read 3519 times:

Sometimes they require CPF.

Webjet even asks for your father and mothers name when inputting your CC info. Stupid


User currently offlinetw From Germany, joined Jul 2011, 64 posts, RR: 0
Reply 8, posted (2 years 8 months 1 week 1 day 21 hours ago) and read 3498 times:

The CPF can really be a pain. As a foreigner it is very easy to get one in Brazil, it took me less than 2 hours. However, if you are abroad, I think it's more difficult. Either way, not worth it just to book one flight.

I have used the website eDestinos.com.br to look for flights. I have never booked anything there though. Maybe looking there would help.


User currently offlineSRQKEF From Iceland, joined Jun 2011, 886 posts, RR: 1
Reply 9, posted (2 years 8 months 1 week 5 hours ago) and read 3460 times:

I had a similar problem with Star and Peruvian in Peru. Ended up booking TACA.

Everything was in Spanish and I didn't understand what the problem was when it always showed ERROR when I pressed pay.

Rgds,
Sveinn



Flights flown: 280 - Airlines: 40 - Airports: 64 - Next flights: KEF-BOS-EWR-PBI-TPA/SFB-KEF
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