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Time Change - What Are My Refund Rights?  
User currently offlineBirdwatching From Germany, joined Sep 2003, 3822 posts, RR: 51
Posted (2 years 7 months 3 weeks 3 days 23 hours ago) and read 3065 times:

So I booked a one way ticket from STR to BEG on JAT. They changed the time to 9 hours earlier, making it impossible for me to travel, due to work. The airline did not notify me of the time change, neither did the travel agent, I found it out by coincidence on checkmytrip.com.

Yesterday, BEFORE I found the time change, I booked an onward ticket from BEG to SVO which I was going to connect to. It's also on JAT. Now this ticket is useless to me as a result of the time change of the other flight.

But since I have them on 2 separate bookings, JAT will only refund the (cheaper) STR-BEG ticket, but not let me refund the BEG-SVO segment since it is on a separate booking that had no time change. But I can't fly on that one because JAT changed the time of the 1st flight, and I was never notified of the time change.

What are my rights here?

Soren   


All the things you probably hate about travelling are warm reminders that I'm home
5 replies: All unread, jump to last
 
User currently offlineRamblinMan From United States of America, joined Oct 2010, 1138 posts, RR: 1
Reply 1, posted (2 years 7 months 3 weeks 3 days 22 hours ago) and read 3049 times:

Quoting Birdwatching (Thread starter):
What are my rights here?

I'm not sure you have any.

Quoting Birdwatching (Thread starter):
it is on a separate booking that had no time change.

This is one of the risks of creating your own connections.

Since you say you did this yesterday, quickly see if there's a 24-hour cancellation policy. If not, you might be out of luck, but read the terms and conditions carefully and be prepared to argue on the phone if you think you have a case.


User currently offline747m8te From Australia, joined Aug 2008, 441 posts, RR: 0
Reply 2, posted (2 years 7 months 3 weeks 3 days 7 hours ago) and read 2974 times:

Quoting RamblinMan (Reply 1):
This is one of the risks of creating your own connections.

Unfortunately that is a trap you can get into, the airline won't be responsible for onward flights/connections, which is why it is always best to book proper connecting flights on the one ticket, as the airline has to adjust the connection accordingly as they have sold a ticket to get you all the way from your departure to destination, as sector to sector tickets are often cheaper passengers fall into this trap, pay a bit more for the connection coverage...otherwise you are on your own!



Flown on:DHC8Q200,DHC8Q400,EMB145,E170,E190,A320,A332,A333,A343,A380,MD80,B733,B734,B737,B738,B743,B744,B744ER,B762,B763
User currently offlinereifel From Germany, joined Feb 2005, 1360 posts, RR: 1
Reply 3, posted (2 years 7 months 3 weeks 2 days 16 hours ago) and read 2914 times:

The first segment will be no problem to be cancelled free of charge.
The second one is on another ticket and therefore to be considered as a standalone trip. As said before, a lot of carriers (not all) offer the option to refund free of charge within 24 hours, hurry up and do this if it's possible. Call the agent which issued your ticket.

Otherwise you will need to ask for goodwill and explain your situation. I'm sure a few airlines will show some, however not sure about JAT. Didn't booked them a lot but when I had to call them they weren't exactly the most professional airline I dealt with.


User currently offlinePlymSpotter From Spain, joined Jun 2004, 11655 posts, RR: 60
Reply 4, posted (2 years 7 months 3 weeks 2 days 16 hours ago) and read 2912 times:

Just a thought, don't JAT have an evening flight from ZRH to BEG, could you get there instead?


Dan  



...love is just a camouflage for what resembles rage again...
User currently offlineBirdwatching From Germany, joined Sep 2003, 3822 posts, RR: 51
Reply 5, posted (2 years 7 months 3 weeks 2 days 3 hours ago) and read 2867 times:

Quoting PlymSpotter (Reply 4):
Just a thought, don't JAT have an evening flight from ZRH to BEG, could you get there instead?

Dan you're a genius, there is an 18:50 flight out of ZRH that I might be able to catch. I'm not sure though if they would re-book me on that, as it's a different route. But I can try!

Soren   



All the things you probably hate about travelling are warm reminders that I'm home
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