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Blaming Airline Employees: Whats Behind The Scene  
User currently offlinehamad From United Arab Emirates, joined Apr 2000, 1161 posts, RR: 7
Posted (2 years 10 months 2 weeks 5 days 15 hours ago) and read 5972 times:

Being in the Airline industry for a long time, I have noticed that the traveling public, when one thing goes wrong find it easy to blame the airline as a whole instead of taking a moment, digesting the picture and seeing what went wrong and how they can fix it. I will list certain examples:

1- Flight closes 60 minuites before departure time, someone shows up at 45 minuites prior to departure time, and get told that they are too late for check-in. A lot of time they will be unhappy with what they have been told, and will start blaming the airline or the person at the check-in desk. Reality: You reported late for check-in, its your fault, however, the airline will try and provide you with an alternative

2- Not pre-assigning seats, and only when getting on board you realise that you and your beloved ones are not seated together. A lot will have a go at the flight attendants and blame them for not seated together. reality is: once you get that boarding pass, its your seat number, if you don't action on it before boarding your flight, the flight attendants can ask other passengers to swap with you, but they cannot force them. Solution: Make sure you are seated together, if not ask at the check-in or the gate to be seated together.

3- Not getting your choice of meal. a lot of people will start blaming the flight attendants for that, when the reality is not like that. when the flight attendants start giving out meals, they are only catered a specific percentage of each choice. if you have a specific choice or a dietary requirement, the best thing to do is order a special meal.


PHX - i miss spotting
30 replies: All unread, showing first 25:
 
User currently offlinejetblast From United States of America, joined Nov 2004, 1232 posts, RR: 10
Reply 1, posted (2 years 10 months 2 weeks 5 days 15 hours ago) and read 5938 times:

While I work for an airline and deal with the above regularly, I guess I'm not seeing the purpose behind this thread.

The traveling public believes they are right all of the time, unfortunately that's the way it is. Not much we can do about it...I just don't mind it anymore. Do your job to the best of your ability and send the airplanes out.



Speedbird Concorde One
User currently offlineSeaMeFly From United States of America, joined Jan 2004, 317 posts, RR: 3
Reply 2, posted (2 years 10 months 2 weeks 5 days 15 hours ago) and read 5884 times:

thank you for posting this!

User currently offlinem11stephen From United States of America, joined Aug 2008, 1247 posts, RR: 1
Reply 3, posted (2 years 10 months 2 weeks 5 days 15 hours ago) and read 5778 times:

Quoting hamad (Thread starter):
2- Not pre-assigning seats, and only when getting on board you realise that you and your beloved ones are not seated together. A lot will have a go at the flight attendants and blame them for not seated together. reality is: once you get that boarding pass, its your seat number, if you don't action on it before boarding your flight, the flight attendants can ask other passengers to swap with you, but they cannot force them. Solution: Make sure you are seated together, if not ask at the check-in or the gate to be seated together.

As an agent, this one drives me INSANE. I don't know why, given how most flights are near capacity these days, families don't preselect seats and show up at the airport and demand to be seated next to each other. If there are seats open next to each other of course I will move members of your party as close together as possible however I am not going to page people, call them to the podium, or change someone else's seat without their permission so that you can sit together. If you are soooo concerned about sitting next to someone don't wait until an hour before the flight to deal with it. Book well in advance and select your seats when you purchase the ticket. Agents and F/As do not have time, in these days of minimum staffing, to play babysitter and try and seat people together during the boarding process.

However, keep in mind that seal selections are, in essence, seat requests. You are not entitled to the seat you select online. Seats often get changed for reasons such as; weight and balance, change of equipment, security reasons, etc.

I've had parents FREAK, and I mean COMPLETELY freak out when they are sitting two rows away from their kids. Maybe it's just because I don't have kids but apparently parents forget that an airplane is a sealed metal tube and there is no way that their children could "accidentally" wonder off. Hell, I even had a mother start yelling at me because the closest I could get her and her son was across the aisle from each other.



My opinions, statements, etc. are my own and do not have any association with those of any employer.
User currently offlineType-Rated From , joined Dec 1969, posts, RR:
Reply 4, posted (2 years 10 months 2 weeks 5 days 14 hours ago) and read 5777 times:

I think what the OP is saying is that the traveling public tends to take it out on the airline employee when they themselves don't plan ahead for special services. They kind of expect these things, but it doesn't always work out that way and the passengers end up being angry.

User currently offlinealoges From Germany, joined Jan 2006, 8760 posts, RR: 42
Reply 5, posted (2 years 10 months 2 weeks 5 days 14 hours ago) and read 5771 times:

Quoting hamad (Thread starter):
Flight closes 60 minuites before departure time, someone shows up at 45 minuites prior to departure time, and get told that they are too late for check-in.

Consider this scenario:

1: arrive long before the check-in cutoff time
2: try to check-in at the brilliant    kiosk, be told that your credit card (for the baggage fee    ) cannot be processed and join the queue because there's nobody around to help people with the kiosks
3: wait for ages in the slowest line ever without any assistance such as "ORD pax for 1 pm please move to the front" being offered
4: watch as the last two seats on your booked flight are given to other passengers who got in line after you, simply because your attempt to check in at the kiosk created some sort of data junk which is taking the agent an age to work out
5: be told that the first seats available are on a tight connection (as opposed to direct which you booked) that would get you to your destination about nine hours later than planned - even though there's still that later direct flight which you factored in as an alternative for the very problem you're experiencing... no standby, not anything
6: be told that you're not flying earlier due to weather... which turns out to be a thunderstorm the previous night that has left a lot of passengers stranded who are now being accomodated on regular flights - no extra flights, no equipment changes, nothing
7: leave before you explode, try to find out if you can postpone your plans for the destination, return to the check-in desk and...
8: be helped by the first helpful, caring, friendly and quick employee you've met all day, receive a standby boarding pass for all upcoming flights and a confirmed seat on a direct one that will still get you there earlier than the previously offered connection
9: arrive at destination one flight earlier than the one for which you were confirmed and discover that your luggage is only coming in on that one

Now, whom would you blame? I did get an apology and some of the fare back, but the experience I made right after that at another airline was many, many times better.

[Edited 2012-02-02 10:11:07]


Walk together, talk together all ye peoples of the earth. Then, and only then, shall ye have peace.
User currently offlinem11stephen From United States of America, joined Aug 2008, 1247 posts, RR: 1
Reply 6, posted (2 years 10 months 2 weeks 5 days 14 hours ago) and read 5702 times:

Oh, my personal favorite is when passengers leave something on the plane and somehow turn it into being my fault. I had a lady, whose son left his iPod on the plane on the inbound flight, and expected me to call the pilots during final approach on the outbound flight and have the F/A look for the iPod and FedEx it back to her. I said, "Mam, with all due respect, in this post 9-11 world pilots, F/As and myself have much more important things to worry about then your sons iPod. I will call the gate and have someone look for it when the plane lands. If someone finds it I will call you."


My opinions, statements, etc. are my own and do not have any association with those of any employer.
User currently offlinealoges From Germany, joined Jan 2006, 8760 posts, RR: 42
Reply 7, posted (2 years 10 months 2 weeks 5 days 14 hours ago) and read 5639 times:

Quoting m11stephen (Reply 6):
I will call the gate and have someone look for it when the plane lands. If someone finds it I will call you.

I think that was already quite nice of you.



Walk together, talk together all ye peoples of the earth. Then, and only then, shall ye have peace.
User currently offlineseabosdca From United States of America, joined Sep 2007, 5828 posts, RR: 6
Reply 8, posted (2 years 10 months 2 weeks 5 days 14 hours ago) and read 5628 times:

Quoting m11stephen (Reply 3):
As an agent, this one drives me INSANE. I don't know why, given how most flights are near capacity these days, families don't preselect seats and show up at the airport and demand to be seated next to each other.

Some airlines just don't allow it. The passenger may not be at fault.

I usually fly on my own, so I'm not usually subject to these hassles. But recently my fiancee and I took a BWI-CLT-MCO and return trip on US. The US booking engine will not allow you to select seats unless you wish to pay for premium seats, but also insists on assigning seats at the time of booking. What's worse, it favors window and aisle seats no matter what -- even for people traveling together on the same reservation. The computer assigned us nonsensical combinations like 8A and 9A for all four legs. We were able to change one of the four legs at check-in. On another leg, the center seat next to one of our windows remained unassigned (!). On the final two legs, we had to negotiate with other passengers after boarding. The gate agents, in all cases, were polite, but told us they were too busy to reassign seats.


User currently offlineAADC10 From United States of America, joined Nov 2004, 2103 posts, RR: 0
Reply 9, posted (2 years 10 months 2 weeks 5 days 14 hours ago) and read 5586 times:

Quoting hamad (Thread starter):
Being in the Airline industry for a long time, I have noticed that the traveling public, when one thing goes wrong find it easy to blame the airline as a whole instead of taking a moment, digesting the picture and seeing what went wrong and how they can fix it.

The three points are usually things that Kettles do. Some of that is just lack of planning but infrequent travelers may simply just not know. Those three problems were not problems in years past. Then when things go wrong under the new conditions, they blame the person in front of them.

There are always exceptions like the blowhard elite businessman and the people that are trying to get something for nothing. Many of the problems are a result of deregulation.


User currently offlineblueflyer From United States of America, joined Jan 2006, 4173 posts, RR: 2
Reply 10, posted (2 years 10 months 2 weeks 5 days 14 hours ago) and read 5545 times:
Support Airliners.net - become a First Class Member!

I understand that passengers vent their frustration at airline employees when the passengers really have no one but themselves to blame, but there are also times when passengers do so because there's no one else from the airlines to blame for an airline's mistake. It may not sound fair, but it is par for the course in any customer facing position. Bank tellers get the blame when a customer can't get his way because he didn't pay attention to bank policy, cable installers are berated for not showing up as scheduled when all they do is go where their dispatcher tells them to, plumbers are vilified for showing up hours late because the previous customer didn't describe his problem well enough and it took several hours more than expected to fix it.

Let the first airline employee who has never taken his frustration on a bank teller, a cable installer or a plumber cast the first stone...



I've got $h*t to do
User currently offlineSilver1SWA From United States of America, joined Mar 2004, 4858 posts, RR: 25
Reply 11, posted (2 years 10 months 2 weeks 5 days 13 hours ago) and read 5474 times:
Support Airliners.net - become a First Class Member!

The one thing that gets me is that passengers will think you are inconveniencing them on purpose. Like we enjoy causing them delays. They don't even consider that frontline employees are often just as, or more inconvenienced by irregular ops and delays than the passengers. Yeah, their flight might be delayed an hour or two, but we might have dozens more just like theirs that we have to deal with and we might have to stay hours past our scheduled off time until everything is caught up. We aren't enjoying the situation either! We'd love for your flight to be on time. It would be a lot easier on us, too!


ALL views, opinions expressed are mine ONLY and are NOT representative of those shared by Southwest Airlines Co.
User currently offlinecmf From , joined Dec 1969, posts, RR:
Reply 12, posted (2 years 10 months 2 weeks 5 days 13 hours ago) and read 5438 times:

Completely agree that many passengers behave like spoiled children and scream at wrong people in the wrong way.

But I think it goes two ways. Many of the employees seems to fail to understand they represent the airline.

Not trying to excuse either. Trying to highlight both.


User currently offlinerampart From United States of America, joined Aug 2005, 3156 posts, RR: 6
Reply 13, posted (2 years 10 months 2 weeks 5 days 13 hours ago) and read 5338 times:

Quoting m11stephen (Reply 3):
As an agent, this one drives me INSANE. I don't know why, given how most flights are near capacity these days, families don't preselect seats and show up at the airport and demand to be seated next to each other. If there are seats open next to each other of course I will move members of your party as close together as possible however I am not going to page people, call them to the podium, or change someone else's seat without their permission so that you can sit together. If you are soooo concerned about sitting next to someone don't wait until an hour before the flight to deal with it. Book well in advance and select your seats when you purchase the ticket. Agents and F/As do not have time, in these days of minimum staffing, to play babysitter and try and seat people together during the boarding process.

Here's why I have had my family booked with separate seats:
1) I booked 2 months in advance, but even then there was a limit to chosable seats.
2) I booked months in advance, but the airline changed equipment, or changed schedules, and zeroed my previously chosen seats.
3) I booked well enough in advance, but one segment of the flight is operated by a regional partner that does not allow seat selection.
4) Despite making plans well in advance, adverse conditions such as weather or a mechanical issue cause us to change flights, where contiguous seats are not available.
5) Because of 1 through 4 above, if I am now sitting separate from my toddler, as has been inadvertently decided out of my control, yes, the FA is by definition babysitting. I rely on the kindness of others and the FAs to rectify that problem, or I can try to relax and enjoy a movie while said toddler occupies her seat 5 rows ahead under someone else's watch. Your choice.

And then there is the couple times I simply couldn't book until a couple weeks before the flight. Again, I rely on the kindness and flexibility of FAs and strangers, and I appreciate that flexibility. Please do not crucify me for the situation. I am a customer without ill intent.

-Rampart


User currently offline1stfl94 From United Kingdom, joined May 2006, 1455 posts, RR: 0
Reply 14, posted (2 years 10 months 2 weeks 5 days 11 hours ago) and read 5186 times:

Quoting blueflyer (Reply 11):

I understand that passengers vent their frustration at airline employees when the passengers really have no one but themselves to blame, but there are also times when passengers do so because there's no one else from the airlines to blame for an airline's mistake. It may not sound fair, but it is par for the course in any customer facing position. Bank tellers get the blame when a customer can't get his way because he didn't pay attention to bank policy, cable installers are berated for not showing up as scheduled when all they do is go where their dispatcher tells them to, plumbers are vilified for showing up hours late because the previous customer didn't describe his problem well enough and it took several hours more than expected to fix it.

Let the first airline employee who has never taken his frustration on a bank teller, a cable installer or a plumber cast the first stone...

Actually this makes me feel a lot for many of the ground staff who more often than not are subcontracted, so faults of the airline become a problem that they had no involvement with but are berated for because they are the first person the customer sees.

Quoting Silver1SWA (Reply 12):

The one thing that gets me is that passengers will think you are inconveniencing them on purpose. Like we enjoy causing them delays. They don't even consider that frontline employees are often just as, or more inconvenienced by irregular ops and delays than the passengers. Yeah, their flight might be delayed an hour or two, but we might have dozens more just like theirs that we have to deal with and we might have to stay hours past our scheduled off time until everything is caught up. We aren't enjoying the situation either! We'd love for your flight to be on time. It would be a lot easier on us, too!

I wouldn't ever think that someone is deliberating inconveniencing me, but when my journey home has gone from say around 10 hours to nearer 24 hours, my thoughts are not with the employees!


User currently offlinezippyjet From United States of America, joined Sep 2001, 5533 posts, RR: 13
Reply 15, posted (2 years 10 months 2 weeks 5 days 9 hours ago) and read 4962 times:

Like many other places. For example one time at one of the large pet shop chains, I arrived a few minutes before closing time. There was a lady :30 sec. ahead of me she got in I didn't. May have been other factors which I will not discuss here. Anyway for a couple hours, I was mad at that company. I got over it. It happens.

Now back to the thread at hand some thoughts:
  • Many passengers work for places where the time element isn't as strict
  • Not to pick on lawyers but, legal/ court time reminds me what I hear of in third world countries, waste, waste and waste.
  • People are not familiar with our environment.
  • LIke I blame politicians and government for what is wrong, our industry is a prime doormat.



I'm Zippyjet & I approve of this message!
User currently onlinejetblueguy22 From United States of America, joined Nov 2007, 2837 posts, RR: 4
Reply 16, posted (2 years 10 months 2 weeks 5 days 9 hours ago) and read 4853 times:
AIRLINERS.NET CREW
HEAD MODERATOR

My favorite is the passenger who thinks because of his or her status they are in charge and mean more than the person behind them. Sure it means you give that airline business but it doesn't mean that you are a bigger person than I am. My favorite was when I was flying home for the holiday's and my plane got delayed several hours making everyone miss their connections. There was a woman who came up and cut me and my buddy in line and said she deserved it because she was late for a meeting, was a silver elite, and needed to go more than some college student(college students who were also elite status, one silver and one platinum, go figure). She then proceeded to complain and she kept saying how her partner was going to get her a private jet. A guy behind me told her to just get it so the rest of us common folk could get our rebook and go home to see our families. Made the delay enjoyable when she finally stomped away. Was even better when she hopped on my connection flight the next morning and those loser college students were in first and she was in back.
Blue



All of the opinions stated above are mine and do not represent Airliners.net or my employer unless otherwise stated.
User currently offlineYflyer From United States of America, joined Feb 2007, 1101 posts, RR: 1
Reply 17, posted (2 years 10 months 2 weeks 5 days 7 hours ago) and read 4714 times:

Quoting hamad (Thread starter):
1- Flight closes 60 minuites before departure time, someone shows up at 45 minuites prior to departure time, and get told that they are too late for check-in. A lot of time they will be unhappy with what they have been told, and will start blaming the airline or the person at the check-in desk. Reality: You reported late for check-in, its your fault, however, the airline will try and provide you with an alternative

I think the issue there is that most passengers don't understand the reasons behind the check-in time requirement. This happened to my co-worker last year when he overslept and got to the airport just a bit too late to check in. He wasn't too upset since the airline rebooked him on a later flight, but he just couldn't understand why he couldn't check for his original flight. In his mind as long as the plane was still at the gate he should have been allowed to board it.

Quoting hamad (Thread starter):
2- Not pre-assigning seats, and only when getting on board you realise that you and your beloved ones are not seated together. A lot will have a go at the flight attendants and blame them for not seated together. reality is: once you get that boarding pass, its your seat number, if you don't action on it before boarding your flight, the flight attendants can ask other passengers to swap with you, but they cannot force them. Solution: Make sure you are seated together, if not ask at the check-in or the gate to be seated together.

Well, some LCCs charge for pre-assigning seats. An acquaintance of mine who's an infrequent flier bought tickets on such an airline for him and his family, attempted to pre-select seats only to discover he would have to pay to do so. Having never encountered or even heard of such a fee before he thought it was "ridiculous that the airline would expect him to pay just so they could sit together", didn't pre-select their seats, and assumed the would accommodate them when they got to the airport. When he didn't he of course swore never to fly that airline again.


User currently offlineDeltAirlines From United States of America, joined May 1999, 8913 posts, RR: 12
Reply 18, posted (2 years 10 months 2 weeks 5 days 7 hours ago) and read 4681 times:

Quoting jetblueguy22 (Reply 18):
My favorite is the passenger who thinks because of his or her status they are in charge and mean more than the person behind them. Sure it means you give that airline business but it doesn't mean that you are a bigger person than I am. My favorite was when I was flying home for the holiday's and my plane got delayed several hours making everyone miss their connections. There was a woman who came up and cut me and my buddy in line and said she deserved it because she was late for a meeting, was a silver elite, and needed to go more than some college student(college students who were also elite status, one silver and one platinum, go figure). She then proceeded to complain and she kept saying how her partner was going to get her a private jet. A guy behind me told her to just get it so the rest of us common folk could get our rebook and go home to see our families. Made the delay enjoyable when she finally stomped away. Was even better when she hopped on my connection flight the next morning and those loser college students were in first and she was in back.
Blue

I remember one time I was waiting in a line somewhere waiting to be helped. This lady comes running up from behind, loudly proclaiming that she's a Gold Elite and needed to be helped immediately.

I turned around to her, said I'm a Diamond and also need help but am waiting for it, and that she could wait in line behind me. She was none too pleased about it...clearly she didn't think that someone in their mid-20s wearing jeans and a t-shirt could possibly be an elite, let alone a top tier. A few other passengers got a chuckle out of me calling her out.


User currently offlineGT4EZY From United Kingdom, joined Dec 2007, 1804 posts, RR: 3
Reply 19, posted (2 years 10 months 2 weeks 5 days 7 hours ago) and read 4660 times:

I don't think crew and ground staff (and other customer facing roles) mind complaints but it's the way passengers go about it. Some do indeed act like spoilt brats, some sulk and others can be darn right obnoxious. And then you have the ones who have sly digs every so often. More than once I've said hello and smiled at passengers boarding at the door only to be shouted and sworn at. This is the time where courtesy goes out of the window and in a firm but none too direct way they get told to wind their neck in. I don't actually say that and it would be wrong to do so but you get my drift.....and more importantly so do they.

Some personnel just can't deal with complaints and situations very well either way but generally speaking if you are polite many of us will bend over backwards to try to help.

Lets put a perspective on it, most passengers are usually fairly well mannered, respectful and rational.



Proud to fly from Manchester!
User currently offlineandrefranca From Brazil, joined May 2011, 652 posts, RR: 0
Reply 20, posted (2 years 10 months 2 weeks 5 days 6 hours ago) and read 4554 times:

Quoting GT4EZY (Reply 21):
I don't think crew and ground staff (and other customer facing roles) mind complaints but it's the way passengers go about it. Some do indeed act like spoilt brats, some sulk and others can be darn right obnoxious. And then you have the ones who have sly digs every so often.

I have a friend who loves the "Sir/Madamme, you paid to fly from point A to B, seat reservation, food, bags etc... etc... are courtesy! (on the airlines we work they still exist) if you're really not happy with this situtation, you're free to ask a refund"


User currently offlinejetblast From United States of America, joined Nov 2004, 1232 posts, RR: 10
Reply 21, posted (2 years 10 months 2 weeks 5 days 5 hours ago) and read 4456 times:

Quoting GT4EZY (Reply 21):

I can honestly say I don't mind feedback from customers, some of which is negative. We're not going to be able to improve a passenger's experience if we don't know where the weak points are. That being said, my authority to rectify some situations is limited.

It seems more and more now that passengers are showing up to the counter with a defensive attitude before we have even spoken a word. I would hope I speak for many CSAs when I say that we really, genuinely, are not trying to screw you over. I don't want to be putting you in a bad position just as I don't want to be in one myself...not to mention, I travel frequently as well and would hope to be treated with respect when I am on the other side of the counter. Can't please everyone though, I suppose....



Speedbird Concorde One
User currently offlinezippyjet From United States of America, joined Sep 2001, 5533 posts, RR: 13
Reply 22, posted (2 years 10 months 2 weeks 5 days 5 hours ago) and read 4456 times:

Quoting GT4EZY (Reply 21):
Lets put a perspective on it, most passengers are usually fairly well mannered, respectful and rational.

5% make life miserable for the 95% of us (passengers and crew).



I'm Zippyjet & I approve of this message!
User currently offlineMaverick623 From United States of America, joined Nov 2006, 5732 posts, RR: 6
Reply 23, posted (2 years 10 months 2 weeks 5 days 1 hour ago) and read 4331 times:

Easy guys, he's just trying to get things off his chest. Maybe one of you could start a thread listing examples of a passenger making a reasonable request and the staff totally blowing them off?

Quoting m11stephen (Reply 3):
I've had parents FREAK, and I mean COMPLETELY freak out when they are sitting two rows away from their kids. Maybe it's just because I don't have kids but apparently parents forget that an airplane is a sealed metal tube and there is no way that their children could "accidentally" wonder off.

No offense, but it's because you don't have kids. There's documented cases of children being molested on airplanes. Of course, it's more likely the plane will crash, but you get the idea. Obviously, I'm going to have less sympathy if the parents failed to book their seats together, but:

Quoting m11stephen (Reply 3):
Seats often get changed for reasons such as; weight and balance, change of equipment, security reasons, etc.

if their seats were put together and then separated by the computer, sorry, but obviously that other person has no right to their seat either, and you better find a way to put them together. Ask a few people politely, but then force the change if you have to. Like you said: nobody is entitled to their seat assignment, so don't make a fuss about forcing someone else to move to accommodate a parent and her child(ren).



"PHX is Phoenix, PDX is the other city" -777Way
User currently offlinejetblast From United States of America, joined Nov 2004, 1232 posts, RR: 10
Reply 24, posted (2 years 10 months 2 weeks 5 days ago) and read 4283 times:

I'll also throw in that nowadays some airlines give the option of paying for a seat reservation X days in advance- families have the option to do this if they choose as opposed to checking in online 24 hours prior or whatever the timeframe may be, and having to do it then.

To supplement this, if the gate agent has to move someone to accommodate a family, we're going to have to look for a passenger that didn't pay for their seat. They are entitled to that particular seat as they paid for it - at my airline, we can't refund that cost at the airport, so if we have to displace a passenger from that paid seat they have to file for a refund through customer relations (and whether or not they get it is a different story, I guess it depends on the situation). Not that many flights are majority paid-seaters, but it may be something to think about in the future.



Speedbird Concorde One
25 Post contains images hamad : in my thread i did not indicate at all that the employees of the airlines are angels. I was just pointing in general to certain things that can occur
26 TCASAlert : The one that annoys me is when you stand in line down the jetbridge, and some bolshy guy in a suit comes down shoving people out of the way shouting "
27 PlaneInsomniac : Welcome to the wonderful world of the "customer-facing role". It is really the same for: - Waiters getting blamed because guests are unable to read a
28 tonystan : Unfortunately the customer is always right!!! LOL! Except where safety is concerned and then ill wipe the floor with their ignorance!...im kidding, im
29 Post contains images Quokkas : I'm sure that you are. But I don't mind if you do wipe the floor with people's ignorance, even if they are right. It may be an over generalisation bu
30 airguardtn : I'm dating a Delta FA currently, I get to hear her stories all the time. I'm a gold medallian with Delta. We have had knock down, drag out fights over
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