Sponsor Message:
Travel Polls & Prefs Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
CX Premium Economy - Ridiculous Award Policy?  
User currently offlineHKG212 From Hong Kong, joined Jan 2008, 178 posts, RR: 0
Posted (4 years 3 months 1 week 6 days 16 hours ago) and read 5685 times:

The Asia Miles website shows updated rules for award travel redemption for Premium Economy. I find them both strange and unreasonable.

The strange: Premium Economy award tickets are priced at only 20% premium to regular Economy; for example, r/t HKG-JFK on Economy is 90,000 miles, while PE will require 108,000 miles. This seems to be far below the premium they charge for revenue tickets, and makes it almost a no-brainer to opt for PE for anyone who can spare a few extra miles. Most likely this means we will rarely see award availability in this category.

The unreasonable: It appears as if, starting April 1, upgrades from Economy to Business are no longer possible -- only from PE. This in itself is to be expected. What I find ridiculous is that the award requires the same number of miles as upgrades from Economy to Business today! In other words: you pay 50% or more extra, and still have to spend the same number of miles for an upgrade! On HKG-JFK, for example, PE r/t for April is quoted on the CX site at US$3,500 or so, on top of which you would have to pony up another 80,000 miles to sit in Biz, same as you would today for upgrading a $2,300 (cheapest upgradable) economy ticket. This comes only a couple of years since CX has significantly increased the mileage requirements for long-haul Business awards. The new policy, while not changing the amount of miles required for Biz ticket itself, makes the cost of upgrading to Biz extremely onerous and I believe very uncompetitive compared to other airlines.

The strange and unreasonable: Asia Miles does not show upgrade from Economy to PE as an option in their award mileage chart. Yet, the CX online booking engine shows K and Y/B fares as upgradable in April bookings; now, if you can no longer upgrade from those fares to Biz, and upgrades to PE is not available, what are these Economy tickets upgradable to?...

While the last point may well be an glitch in the recent update to CX's booking system, I am wondering if the bigger problem here is an error of oversight?

1 replies: All unread, jump to last
User currently offlineAirbus_A340 From Hong Kong, joined Mar 2000, 1567 posts, RR: 19
Reply 1, posted (4 years 3 months 1 week 6 days 12 hours ago) and read 5355 times:

I think it is still early days.
CX has just upgraded its booking/ticketing system (it's been 2 years in the planning) and I know for a fact they are up to their neck in trying to iron out any issues with the transfer to the new system. Things will settle down as all staff get used to the new system and glitches are ironed out. With the introduction of the new Economy and Premium Economy class this month- a lot is happening in such a short space of time. I wouldn't be suprised if a lack of resources is to blame. This being a completely new class introduction, it's uncharted territory for them. So I say give them some time and I'm sure they will realise and fine tune things as you have mentioned above. CX are usually pretty good with these things.

People. They make an airline. www.cathaypacific.com
Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
Sould CX Introduce A Premium Economy Class? posted Fri May 1 2009 07:27:29 by CXB77L
AF Premium Voyageur/Premium Economy posted Wed Nov 16 2011 10:01:31 by MCO2BRS
Is Premium Economy Worth It? posted Tue Mar 22 2011 21:02:09 by B777A340Fan
Delta Premium Economy Y+ posted Sat Jan 8 2011 10:07:35 by dl767captain
Timing Of Premium Economy Purchases On UA, Etc posted Tue Apr 27 2010 20:08:30 by tharanga
QF Premium Economy Vs UA Economy Plus posted Sat Apr 3 2010 13:22:48 by WhatUsaid
The Best Premium Economy Cabin In The Industries posted Fri Mar 12 2010 01:30:04 by Cysafan
AF Premium Economy posted Thu Dec 17 2009 06:25:57 by LY7E7
Premium Economy Class. Is It Really Worth It? posted Tue Apr 28 2009 01:22:00 by Trent1000
Virgin Premium Economy From LGW posted Tue Apr 14 2009 10:04:40 by Readytotaxi