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Bumped To A New Flight  
User currently offlinecaptainmeeerkat From Russia, joined Aug 2010, 390 posts, RR: 1
Posted (2 years 8 months 1 week 5 days 18 hours ago) and read 3104 times:

hi!

I'd appreciate some help on this if people could oblige.

I had a booking with s7 airlines from moscow to kazan for 0750 this morning. After arriving in DME from DUB via FRA(tired and smelly), it seems my flight isn't departing now. They have rebooked me on the next flight at 1415.

Now, there was no mail or phone call. I tried to check in online earlier today and nothing was flagged to me.

Considering that it is Russia, do I have any comeback? I asked them for access to business lounge to shower and sleep and all I got was a quote equal to my airfare!!  

Any help appreciated.


my luggage is better travelled than me!
3 replies: All unread, jump to last
 
User currently offlinecipango From Ireland, joined Jul 2009, 642 posts, RR: 0
Reply 1, posted (2 years 8 months 1 week 5 days 18 hours ago) and read 3066 times:

You should at the very least be entitled to a food voucher?

[Edited 2012-02-20 15:32:56]

User currently offlinelhr380 From , joined Dec 1969, posts, RR:
Reply 2, posted (2 years 8 months 1 week 5 days 18 hours ago) and read 2983 times:

Quoting captainmeeerkat (Thread starter):
Considering that it is Russia, do I have any comeback? I asked them for access to business lounge to shower and sleep and all I got was a quote equal to my airfare!!  

Why was it cancelled? Was it tech, crew issue?

Regarding access to the lounge etc, that would always be a no, especially at a hub. If every customer on a delayed flight got into lounges, they would be overrun and customers waiting for their own flights would have a bad experience in the lounge.


User currently offlineozglobal From France, joined Nov 2004, 2725 posts, RR: 4
Reply 3, posted (2 years 8 months 1 week 5 days 5 hours ago) and read 2823 times:

In the EU there is a charter of travelers' rights. I guess Russia doesn't have an equivalent, which just leaves you at the mercy of the airline and the legal system.


When all's said and done, there'll be more said than done.
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