ZKSUJ From New Zealand, joined May 2004, 7131 posts, RR: 11
Reply 5, posted (10 years 5 months 4 weeks 1 day ago) and read 5057 times:
I have not actually bought anything off an airline website, but I have to say that by browsing the best would be Freedom Air, Easyjet, Air New Zealand or Singapore Airlines. These are very easy to navigate.
I am not sure about the worst though.
BCAL From United Kingdom, joined Jun 2004, 3384 posts, RR: 15
Reply 10, posted (10 years 5 months 4 weeks 9 hours ago) and read 5005 times:
That Turkmenistan site is pretty impressive!!
To answer your question, do you judge an airline website by the information it gives or the ability to book tickets etc on line?
Obviously in the latter case the LCCs like Ryanair and easyJet have an advantage but ba.com and qantas.co.uk are very user friendly. In the former case web sites such as Emirates and Qatar Airways are impressive.
The worst site that I have experienced is Air France's UK web site. Some of the flight schedules do not even come up and when I asked how I could fly from London to Strasbourg it gave me a flight via Madrid, changing three times, taking 11.5 hours and costing over GBP 600! I am not impressed by the websites of the major American carriers either.
MOL on SRB's latest attack at BA: "It's like a little Chihuahua barking at a dying Labrador. Nobody cares."
WGW2707 From United States of America, joined Aug 2003, 1197 posts, RR: 33
Reply 15, posted (10 years 5 months 2 weeks 4 days 18 hours ago) and read 4845 times:
The worst website is probably Turkmenistan Airways. Of the Big 6 US majors, Delta probably has the worst website, a rather ugly affair that's not at all enjoyable to use. US Airways also has an ugly website, but it's also very easy to use and US Airways has been progressively updating its functionality. Hopefully when their finances get in order they'll be able to give it a visual redesign that is more harmonious with their branding. I'd say AA has the best website of the Big 6, with jetBlue probably having the best website overall.
The best website of any airline I've seen is, frustratingly enough, that of Air Canada. JAL also has a rather enjoyable website.