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Best & Worst Airline Website?  
User currently offlineSQNo1 From United Kingdom, joined Sep 2004, 687 posts, RR: 1
Posted (9 years 11 months 1 week 2 days 17 hours ago) and read 4869 times:

Hey,

in My Opinion:

The Best: Difficult To Decide
The Worst: www.aireuropa.com (UX)

Any opinions would be interesting,
Cheers

15 replies: All unread, jump to last
 
User currently offlinePlymSpotter From Spain, joined Jun 2004, 11646 posts, RR: 60
Reply 1, posted (9 years 11 months 1 week 2 days 16 hours ago) and read 4842 times:

Nice to welcome another South West England A net member!  Big thumbs up

Best in my mind is easyjet, clear and well laid out,
Worst, any website that does not list prices for the flights they offer, so infuriating!

Cheers,

Dan  Smile/happy/getting dizzy



...love is just a camouflage for what resembles rage again...
User currently offlineTrickijedi From United States of America, joined May 2001, 3266 posts, RR: 5
Reply 2, posted (9 years 11 months 1 week 2 days 5 hours ago) and read 4810 times:

Any airline website that doesn't allow you to book on-line classifies as a "Worst" to me.

Conversely, most legacy websites are pretty good.

I don't care much for interactive Flash sites. Give me a fast-loading websitre with pertinent info and the ability to book on-line and I'll be happy. Big thumbs up



Its better to be on the ground wishing you were in the air than be in the air wishing you were on the ground. Fly safe!
User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19215 posts, RR: 52
Reply 3, posted (9 years 11 months 1 week 1 day 16 hours ago) and read 4789 times:

Ahhhhh EXT was my 'local' airport for about 20 years!

I really like websites which are very easy to use and which aren't full of annoying and unnecessary graphics and suchlike. FR's and U2's sites are, in my opinion, very user-friendly.



"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offlineAlcregular From , joined Dec 1969, posts, RR:
Reply 4, posted (9 years 11 months 1 week 1 day 11 hours ago) and read 4767 times:

The best is easyJet as it's easy to use.
Air Scandic is the winner for worst, hands down.

http://www.airscandic.com

[Edited 2004-09-30 23:07:18]

[Edited 2004-09-30 23:07:41]

[Edited 2004-09-30 23:08:04]

User currently offlineZKSUJ From New Zealand, joined May 2004, 7093 posts, RR: 12
Reply 5, posted (9 years 11 months 1 week 1 day 10 hours ago) and read 4755 times:

I have not actually bought anything off an airline website, but I have to say that by browsing the best would be Freedom Air, Easyjet, Air New Zealand or Singapore Airlines. These are very easy to navigate.
I am not sure about the worst though.


User currently offlineNWADC9 From United States of America, joined May 2004, 4896 posts, RR: 10
Reply 6, posted (9 years 11 months 1 week 1 day 9 hours ago) and read 4748 times:

I haven't desided the best, but the worst would be:
LACSA

It's just one freakin' page!



Flying an aeroplane with only a single propeller to keep you in the air. Can you imagine that? -Capt. Picard
User currently offlineNeder99 From United Kingdom, joined Sep 2000, 184 posts, RR: 0
Reply 7, posted (9 years 11 months 1 week 1 day 9 hours ago) and read 4745 times:

The worst... well, have a look at this one:

http://www.turkmenistanairlines.com

Just how basic can you get?!!!

Turkmenistan Airlines is a fantastic and very funny airline though.


User currently offlineRCS763av From Colombia, joined Jun 2004, 4395 posts, RR: 12
Reply 8, posted (9 years 11 months 1 week 1 day 8 hours ago) and read 4740 times:

Best: Song (flysong.com)
Worst: United (united.com)



Les escribo desde el frío de mi verde altiplano.
User currently offlineQantasflyer From Australia, joined Mar 2004, 396 posts, RR: 2
Reply 9, posted (9 years 11 months 1 week 21 hours ago) and read 4710 times:

Best:Qantas
Worst:Air New Zealand and Austrian Airlines

Regards



Qantasflyer That's the spirit. The Spirit of Australia!
User currently offlineBCAL From United Kingdom, joined Jun 2004, 3384 posts, RR: 16
Reply 10, posted (9 years 11 months 1 week 19 hours ago) and read 4703 times:

That Turkmenistan site is pretty impressive!!

To answer your question, do you judge an airline website by the information it gives or the ability to book tickets etc on line?

Obviously in the latter case the LCCs like Ryanair and easyJet have an advantage but ba.com and qantas.co.uk are very user friendly. In the former case web sites such as Emirates and Qatar Airways are impressive.

The worst site that I have experienced is Air France's UK web site. Some of the flight schedules do not even come up and when I asked how I could fly from London to Strasbourg it gave me a flight via Madrid, changing three times, taking 11.5 hours and costing over GBP 600! I am not impressed by the websites of the major American carriers either.




MOL on SRB's latest attack at BA: "It's like a little Chihuahua barking at a dying Labrador. Nobody cares."
User currently offlineJerry1011 From United Kingdom, joined May 2004, 57 posts, RR: 0
Reply 11, posted (9 years 11 months 5 days 16 hours ago) and read 4645 times:

Turkmenistan is a little "basic", n'est-ce que pas? (ha ha)

Jerry1011


User currently offlineAirWales From UK - Wales, joined Oct 2004, 453 posts, RR: 0
Reply 12, posted (9 years 11 months 5 days 10 hours ago) and read 4624 times:

I agree with the others - easyjet is very easy to use - but so are the likes of BA and VS.

The worst for me is bmibaby. They have improved it slightly recently but I still find it awful - www.bmibaby.com



User currently offlineTrickijedi From United States of America, joined May 2001, 3266 posts, RR: 5
Reply 13, posted (9 years 11 months 5 days 10 hours ago) and read 4620 times:

It's just one freakin' page!

Try Royal Nepal Airlines http://www.catmando.com/com/rnachold/rnac.htm



Its better to be on the ground wishing you were in the air than be in the air wishing you were on the ground. Fly safe!
User currently offlineSunnyb From Canada, joined Jul 2004, 247 posts, RR: 0
Reply 14, posted (9 years 10 months 4 weeks 9 hours ago) and read 4551 times:

Try Royal Nepal Airlines http://www.catmando.com/com/rnachold/rnac.htm

Isn't this the Royal Nepal's web site: http://www.royalnepal.com/


User currently offlineWGW2707 From United States of America, joined Aug 2003, 1197 posts, RR: 34
Reply 15, posted (9 years 10 months 4 weeks 4 hours ago) and read 4543 times:

The worst website is probably Turkmenistan Airways. Of the Big 6 US majors, Delta probably has the worst website, a rather ugly affair that's not at all enjoyable to use. US Airways also has an ugly website, but it's also very easy to use and US Airways has been progressively updating its functionality. Hopefully when their finances get in order they'll be able to give it a visual redesign that is more harmonious with their branding. I'd say AA has the best website of the Big 6, with jetBlue probably having the best website overall.

The best website of any airline I've seen is, frustratingly enough, that of Air Canada. JAL also has a rather enjoyable website.

-WGW2707


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