justloveplanes From United States of America, joined Jul 2004, 1062 posts, RR: 1 Posted (2 years 6 months 1 week 6 days 2 hours ago) and read 3184 times:
I had a friend traveling today, former UA mileage plus-er, that voiced the following lament:
On the new UA (old CO) reservation system, one cannot select seats on the *A partner legs. This was possible on the old UA system, but not on the current setup. The reservations agent was actually apologetic saying the new system is very limited.
If this is true, it is a very unfortunate event for UA. The new airline is branding itself as the world's leading airline, and the revervations system is just not keeping up.
I for one, am baffled that after 18 months or more, the reservation transition was this messed up. Should have been easy. Mirror site, test the dickens out of it, switch over. Losing capability like this, especially a major one like this, is a real problem.
Is it possible this is just a training issue? If not, what are the plans to fix it?
yeogeo From United States of America, joined Jul 2009, 883 posts, RR: 14
Reply 1, posted (2 years 6 months 1 week 6 days 1 hour ago) and read 3172 times:
Quoting justloveplanes (Thread starter): On the new UA (old CO) reservation system, one cannot select seats on the *A partner legs. This was possible on the old UA system, but not on the current setup.
Speaking specifically of LH, this has not been possible online in the pre-merger United, so I'm not sure the premise for your complaint is correct. Reserving online with United, I frequently fly segments on LH and have never been able to pick seats online, but must call Lufthansa to arrange seating directly if I feel it necessary.
What Star partner are you referring to specifically?
Dallas From United States of America, joined Apr 2012, 123 posts, RR: 0
Reply 2, posted (2 years 6 months 1 week 6 days 1 hour ago) and read 3166 times:
I know there are similar issues seen with most mergers, like FL and WN. I'd assume that merger had more issues just because of WN being solely domestic before acquiring FL (who does fly international) but the underlining issue still remains. When getting two companies merge into one, there are other issues with employees, financials, maintenance, etc. so there are bumps and bruises with reservation systems.