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What Are Your Thoughts On DL?  
User currently offline747400sp From United States of America, joined Aug 2003, 3757 posts, RR: 2
Posted (2 years 8 months 1 day 3 hours ago) and read 4396 times:

With Airtrans merging with Southwest, Delta is the main airline at ATL, and DL is one of the worlds biggest airlines, with routes around the world. A couple of years ago, I few DL LAX-JFK-ORF, and I was very impressed with the leather seats in coach, on the 757 flying the LAX-JFK flight, now the ORF flight, was a CRJ 200, and even Pan Am could not make a CRJ look good.
So what your thoughts on DL?

12 replies: All unread, jump to last
 
User currently offlineAirAfreak From United States of America, joined Apr 2012, 745 posts, RR: 0
Reply 1, posted (2 years 8 months 18 hours ago) and read 4239 times:
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Overall, I am very happy with Delta. I've been flying with Delta since the last days of Pan Am and I think they have done a great job of taking care of me throughout the past 20+ years. I didn't mind it so much when I saw the paper place-mats in First Class and the plastic cups as it was understood they were going through bankruptcy/financial turn-around during that time. And even then, the service was done with a smile.

I'm also fortunate to experience ex-Pan Am Cabin Crew now working at Delta, for example, on the daily 777 ATL-LAX-ATL flights, you will find at least 1 of those crew taking care of you AND YOU CAN'T GET ANY BETTER THAN THAT!!! It's all about the experience that makes all the difference in the world.

The Delta SkyMiles Program seems to be the most generous in regards to mileage accrual on lower fares inclusive of Skyteam Partners Air France and KLM (whom I also fly).

I'm not a fan of the CRJ200, however, the way I see things, most people cannot afford a plane ticket and with that, I'll take a CRJ over a Greyhound Bus or an Amtrak Train any day.

I have seen Delta continuously making investments/improvements in airport facilities. We can't build Rome in a day, so everything takes time, but at least effort is being made.

For this, I can appreciate Delta quite highly.

Regards,

Air Afreak



Do you lead an Intercontinental life?
User currently offlineflymia From United States of America, joined Jun 2001, 7273 posts, RR: 6
Reply 2, posted (2 years 8 months 18 hours ago) and read 4235 times:

I don't fly DL much. Given I live in MIA and for four years was flying between MIA and DCA monthly AA is the only airline that makes sense to fly.
However about a year ago I did fly DL for the first time in years on DCA-ATL-TLH-ATL-DCA. I enjoyed it, it was nice having PTVs on a domestic flight, 757 between DCA and ATL. It was nice flying a mainline airplane on a short domestic route on ATL-TLH. Service was good, seats were comfortable. The CRJ from TLH to ATL was well a CRJ and the A320 I am not a huge fan of but they do give you a few free sites on the wifi to keep me occupied. Overall I have nothing to complain about with my limited DL experiences, connections have always been easy and I like ATL its a great airport. I also flown them to MSN with connections in DTW and direct and DTW is another fantastic airport and the crews on all my flights were great.

Only other DL flights I have done.
In October of 2009 DCA-MSN CRJ-200 and MSN-DTW-DCA DC-9-31 and DC-9-51 my only "old" DC-9 flights. Awesome airplane.

In February of 2002 FLL-CVG-BWI and BWI-ATL-MIA
In November of 2000 MIA-JFK-MIA on a 727-200 only 727 flight of my life, do not remember it too much but glad I had a chance of getting on one. If they ever became a bigger player in South Florida or if it just made sense to fly them I would not hesitate to do it again.



"It was just four of us on the flight deck, trying to do our job" (Captain Al Haynes)
User currently offlinePI4EVER From United States of America, joined May 2009, 704 posts, RR: 2
Reply 3, posted (2 years 8 months 8 hours ago) and read 4196 times:
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I am SkyMiles Platinum, and fly DL at least 2 weeks out of every month. I enjoy the perks I've accrued and in combination with partners Hilton, Hertz and AMEX, I maximize the use of SkyMiles to redeem for personal use.
I have endured my fair share of delayed flights/interrupted journey's, middle seats and a surly employee every once in awhile. Most of my flights are pleasant and uneventful, and DL employees consistently display a professional and friendly manner. I am more motivated by a safe, on-time operation than a gushing over-the-top WOW factor, but appreciate many of the small things DL employees do for me. The agents manning their Priority Desk are some of the most customer service minded folks I've ever encountered, and rely on them for help when airport personnel are occupied with other issues or a bit less helpful. I occasionally encounter differences in procedural policies......one time being told in STL "this is not Atlanta. We do it our way." In fairness, this occurs rarely, but appears to surface when things get a bit frazzled due to a lenghty delay or cancellation. Fares are somewhat competitive, but markedly higher in many markets simply due to load factor/low fare seat buckets selling out if you book within a month of travel.
I avoid JFK, but have no real issues with any other airport or hub and find LAX has improved significantly since last year. I like the ease of MEM, with DTW and MSP moving up the list of favorites. I am fine with ATL.
I find less NW v/s DL people differences now, and found most frequent flyers could pick out the NW and DL crews easily up to last year. I have a sense that DL employees are proud of their company.
I can fly just about anywhere on DL, domestic and international so it is almost a "one stop" airline for me. I chose WN and FL for alternate domestic flying as I need......or if cheaper to fly due to corporate fare rules.....and internationally I have the additional choices of AF and KL/other partners if necessary. There are a few inconsistencies in the AF/KL/DL SkyTeam program when interpretations are made by AF or KL; however, I generally stick with DL metal for TATL.
Overall, I come back because DL treats me well, and safely delivers me week-to-week to work or home, and appears to appreciate my business.



watch what you want. you may get it.
User currently offlineBD338 From United States of America, joined Jul 2010, 738 posts, RR: 0
Reply 4, posted (2 years 7 months 4 weeks 1 day 21 hours ago) and read 4145 times:

Over the past 20 years DL(NW prior to the merger) was my preferred option, gaining various elite levels over the years. Today though, I make at least one RT domestic flight per week, and it is 95% on WN. Nothing against DL, when I do fly them I generally get there on time, professional crews, but there is so little offered in Y these days that the extra bit of space on WN, guaranteed no RJ segments, and no change fees (saved me $450 this year so far!) wins me over. I had Skymiles Gold a couple of years ago but because the routes I fly were generally elite heavy, I was getting very few upgrades. Still my preferred choice TATL (via AMS) but for Asia I would rather fly SQ or CX. All-in-all, nothing to complain about but nothing that stands out to me saying "you must fly DL we are so much better or different than someone else"

User currently offlineCubsrule From United States of America, joined May 2004, 23297 posts, RR: 20
Reply 5, posted (2 years 7 months 4 weeks 1 day 21 hours ago) and read 4136 times:

For me, it depends on the hub. I avoid JFK and ATL as much as I can - both are operational disasters. I have no problem with DTW, SLC or MSP, and I like MEM and CVG, though the last two are getting hard to use because they have shrunk so much.

I don't see many differences with other US legacies onboard, though of the "Big 3," I think DL's premium product is the worst.



I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineflyguy89 From United States of America, joined Feb 2009, 2000 posts, RR: 21
Reply 6, posted (2 years 7 months 4 weeks 3 hours ago) and read 4005 times:

I generally enjoy DL and have never had a particularly bad experience on them. Do I think there are areas where they could improve? Absolutely. But they seem to be the only US carrier putting in efforts to improve the passenger experience (FC on RJs, Economy Comfort, complimentary snacks in coach...etc) so I try to reward them with my business whenever I can.

User currently offlinegemuser From Australia, joined Nov 2003, 5807 posts, RR: 6
Reply 7, posted (2 years 7 months 3 weeks 6 days 13 hours ago) and read 3940 times:

Quoting 747400sp (Thread starter):
So what your thoughts on DL?

I have a grand total of 5 sectors on DL, in Y. My TA said of them when I booked (on a Skyteam RTW) "they are a reasonable domestic airline, but think they can operate internationally the same way as result somewhat substandard international". As a result of my whole 5 sectors I do agree with her. AF BOS-CDG was considerably better than DL SYD-LAX. Neither of them could compare with KE VVO-ICN-MEL however.

Later this year I am flying UA for the first time on SYD-SFO, so that will be an interesting comparison.

Gemuser



DC23468910;B72172273373G73873H74374475275376377L77W;A319 320321332333343;BAe146;C402;DHC6;F27;L188;MD80MD85
User currently offlineCoachClass From United States of America, joined Jan 2010, 451 posts, RR: 0
Reply 8, posted (2 years 7 months 3 weeks 6 days 9 hours ago) and read 3921 times:

Quoting AirAfreak (Reply 1):
The Delta SkyMiles Program seems to be the most generous in regards to mileage accrual on lower fares inclusive of Skyteam Partners Air France and KLM (whom I also fly).

That may be true but I've never had great success in redeeming those inflated miles for anything but the highest number needed for economy. So, my experience tells me that they are the worst for redemption.


User currently offlinejporterfi From United States of America, joined Feb 2012, 447 posts, RR: 0
Reply 9, posted (2 years 7 months 3 weeks 5 days 13 hours ago) and read 3876 times:

I have flown DL a lot over the past decade. I almost always flew into or out of ATL, to/from LAX, PHL, SLC, EWR, IAD, DCA, LHR, CDG and a slew of other destinations. I am very pleased with DL in general, especially since they started adding leather seating and IFE to coach class on many aircraft. I have mostly flown on mainline aircraft( with the expection of a OO CR7), both ex-NW aircraft and aircraft that were always owned by DL. I love their product and I imagine I will keep flying them in the future (although I am interested in trying WN sometime). One slight negative I have about them is the amount of seating on their aircraft that they classify as "preferred" but I suppose almost every airline does this now.

User currently offlineCoachClass From United States of America, joined Jan 2010, 451 posts, RR: 0
Reply 10, posted (2 years 7 months 3 weeks 5 days 8 hours ago) and read 3857 times:

I hate the premium economy on Delta and the others (e.g. United) for instituting a stark class society on the plane.

You have to pass through First Class, then Business Class, then Premium Economy and finally to the embarrassing economy seats reserved for the untouchables. Air travel is becoming an example of the have's, have more, have a whole hell of a lot and barely have any at all...and it's determined by where you sit. I accept two classes on the plane but four or five levels of service is going too far and I try to avoid flights with this caste system.

[Edited 2012-04-26 07:23:25]

User currently offlineflyguy89 From United States of America, joined Feb 2009, 2000 posts, RR: 21
Reply 11, posted (2 years 7 months 3 weeks 4 days 18 hours ago) and read 3809 times:

Quoting CoachClass (Reply 10):
I hate the premium economy on Delta and the others (e.g. United) for instituting a stark class society on the plane.

You have to pass through First Class, then Business Class, then Premium Economy and finally to the embarrassing economy seats reserved for the untouchables. Air travel is becoming an example of the have's, have more, have a whole hell of a lot and barely have any at all...and it's determined by where you sit. I accept two classes on the plane but four or five levels of service is going too far and I try to avoid flights with this caste system.

What hysterical non-sense, save up enough of your money, acquire enough airline miles, or make friends with somebody working for an airline and you're perfectly free to sit amongst the 'have whole hell of a lot more' people as you so affectionately labeled them, it's practically the opposite definition of a caste system. Are you really that thin-skinned that you won't fly an airline because you hate having to walk past the premium seating? In any case, the majority of people must disagree with you because airlines are only responding to consumer demand (i.e. people want a multi-class cabin).


User currently offlineMSPNWA From United States of America, joined Apr 2009, 2021 posts, RR: 2
Reply 12, posted (2 years 7 months 3 weeks 2 days 18 hours ago) and read 3695 times:

I'm almost exclusively a Y class domestic flyer, so DL is a frustrating airline to fly on. It's hard to avoid them in my state, but I try to fly with them as little as possible. Their Y product is so varied from aircraft to aircraft and subfleet to subfleet. I find most DL seats to be very uncomfortable. It goes from bad headrests to poor seat contours to tight seat pitch to inferior leather surfaces. Unfortunately MSP gets some of the worst DL products. AVOD equipped planes are uncommon, and one of my least favorites - the MD-90 - is ubiquitous. I enjoy a ride on a DL DC-9. They have comfortable seats, large overhead bins, and nice interiors. A 763, 73H, 75X, or PMNW 757 is generally pretty nice too. The problem is that nice product just doesn't show up on most of the fleet, like the MD-90s, Airbuses, and 738s and PMDL 757s without video. So you can't just book a ticket. You have to search for the best ride and hope it isn't switched on you last-minute. And to top it off, lately I've had a hard time flying DL without an issue or two popping up that's their fault. I've run into broken AVOD, insufficient help desk staffing, and check-in issues on the just last two trips. The good thing that you get a small snack yet on DL is literally "peanuts" compared to the negatives. In general I find it much more enjoyable to by flying WN, UA, or SY.

I do have to give special props to the employees at MSP and DTW. Those two airports have just great staff.


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