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The "new" United  
User currently offlinesocaldl From United States of America, joined Jun 2009, 47 posts, RR: 0
Posted (3 years 11 months 1 week 5 days 4 hours ago) and read 3799 times:

Alright I know there has been plenty of discussion about this scattered all over the place but let's see if we can gather all the opinions and facts of the new United in one place. Hopefully we can relieve any ignorance that anyone (namely myself) has.

To begin with to be fair I honestly do not remember the last time I flew pmUA, if I had ever flown it then it was likely before I could talk. I also had not flown pmCO (mainline atleast) in probably close to 10 years so I can only base a lot of my opinions of those off of others through trip reports and such.

Is the merger really as bad as many say? I know the Continental was held to a very high standard, and from what I understand a lot of people are upset that United has lowered those standards.

I flew the new United several weeks ago RDU-IAD-FRA and after expecting the worst I was impressed to say the least. I talk about it in detail in my trip report but I really enjoyed the trip. Both aircraft were in great shape and clean. The A320 had yet to be repainted but the interior was leather (ex-Ted I believe) and very comfortable. The crew may not have been perfect but this is hit or miss on any airline, in fact any flight. It is impossible for the airline to regulate this exactly, they are human (what do you think this is...Lufthansa?). After a very VERY stressful hour delay (when I only had an hour layover) due to weather in Dulles, the crew did everything they could to keep us updated on the situation. There were quite a few people on that flight continuing on to Frankfurt and I will forever be grateful to United for holding that plane for us. The cabin crew even requested that the other passengers remain seated to allow us to exit quickly.

I was actually amazed by United's international product. This was my first flight on a 777 (anyone who has read my trip report knows that I am now obsessed with the 777...N774UA to be exact) and I couldn't have asked for a better flight. The new seats were very comfortable, even for standard economy, and the AVOD was amazing, much better than Lufthansa's on the way home. The crew was also very professional and I was surprised that they were all fairly young when compared to most US carriers for international routes. The food...its could be better. But again, what did you expect...Lufthansa?

I know I shouldn't judge the whole airline after two flights, but what I'm saying is I think that United has come a long way since before the merger, and while it may not be as glorified as the old Continental, I really think I am going to try to stay loyal (especially since I already have over 9,000 miles from that one trip).

There is one thing that bugs me to no end about this merger. I have been searching everywhere and can't find the answer. Will they EVER have a common seat pattern?! I may be OCD, but I do like for there to be consistency. Its very annoying that half the fleet has the pmCO blue checkered pattern and some old UA planes with the multi colored stripes as well as the blue interiors.

Feel free to share opinions about to new United and how it compares to the days before the merger and make predictions for the future.

2 replies: All unread, jump to last
User currently offlinejetBlue777 From United States of America, joined Jul 2009, 1597 posts, RR: 1
Reply 1, posted (3 years 11 months 1 week 4 days 16 hours ago) and read 3714 times:

Quoting socaldl (Thread starter):
Feel free to share opinions about to new United and how it compares to the days before the merger and make predictions for the future.

UA is now my favorite US carrier, and I'm a fan of their new image. I have to agree with you with the crew, I've had the best set of crew last summer with UA (ORD-DEN, both ways on the 777) They were absolutely fantastic and friendly. Although they were your typical "senior" FAs, they had good passenger interaction, which I greatly appreciate. I also find UA's cabin very well maintained, and it seems consistent throughout their fleet, unlike DL. In addition, Channel 9 is a big plus.

UA is now my family's first choice for our domestic and shorthaul international flights. (I'm keeping the no-US airline on longhaul flights rule, not because I don't trust their product and service, it's just it adds to the experience of visiting Tokyo when you fly on NH or JL, or to Amsterdam on KL....something new   )

Here's my TR regarding my UA experience last summer: United, America's Best? LGA-ORD-DEN-ORD-LGA (pics) (by jetblue777 Dec 29 2011 in Trip Reports)


It's a cultural thing.
User currently offlinesocaldl From United States of America, joined Jun 2009, 47 posts, RR: 0
Reply 2, posted (3 years 11 months 1 week 4 days 16 hours ago) and read 3712 times:

Quoting jetBlue777 (Reply 1):
Here's my TR regarding my UA experience last summer

That was a great report and I referred back to it many times in preparation for my trip  

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