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Of All * Carriers- LH Takes The Cake For Worst  
User currently offlinechiawei From United States of America, joined Nov 2000, 939 posts, RR: 1
Posted (1 year 7 months 1 week 2 days 18 hours ago) and read 6950 times:

Being a business traveler that flies over 100k per year on different * carriers.

I always thought UA was worst carrier in star. Now I have to give that to LH.

I just arrived in YVR on LH492. The angle lie flat seat is one of the most uncomfortable seat in J.

The arrival meal is some sort of burned Indian veggie rice plate that is about size of lean cuisine.

Far worse than any UA J meal i ever had.

But the biggest beef is LH cheapness in clearing custom in YVR. Unlike CX which paid to use dedicated US transfer lane, LH customers have to stand in long line to clear Canada customs and manual re-check in (inc getting your checked in luggage, drag all the way to other check in area and re-check in)

I am standing in the ultra long customs line (40 min and still about half way). I am about to miss my connection to SFO.

My company paid $9100 for this trip. My flight couple weeks ago from NUE to FRA, I had to scramble to take train due to strike.

All I am asking is be able to get to my next flight without delay. Is that too much to ask? For a premium customer how much would it cost LH to use dedicated lane like CX.

I will never fly LH again. I never imagined that any airline would be as bad as UA. But I was wrong. LH you win by being the cheapest airline in star.

40 replies: All unread, showing first 25:
 
User currently offlineC010T3 From Brazil, joined Jul 2006, 3652 posts, RR: 19
Reply 1, posted (1 year 7 months 1 week 2 days 18 hours ago) and read 6830 times:

You remind me of two US-American business partners that started loudly complaining inside the bus at FRA about how antiquated Lufthansa was for having them deboard a widebody aircraft at a remote stand and how, if that they had taken Delta, that would have never happen.

I was on the other hand happy, since we were 30 minutes early and we didn't have to wait for a gate like in other airports in some countries.

[Edited 2012-09-16 15:00:08]

User currently onlineusflyer msp From United States of America, joined May 2000, 2028 posts, RR: 0
Reply 2, posted (1 year 7 months 1 week 2 days 18 hours ago) and read 6789 times:

This is quite the silly rant. Especially the part about the YVR Airport, which LH has no control over. Hope you feel better.

User currently offlinespeedbird217 From United Kingdom, joined Feb 2012, 328 posts, RR: 0
Reply 3, posted (1 year 7 months 1 week 2 days 18 hours ago) and read 6763 times:

Are you done yet?
We get it, you had a bad experience/day. Regarding the strike: that could have happened with any carrier.


User currently offlineCubsrule From United States of America, joined May 2004, 22320 posts, RR: 20
Reply 4, posted (1 year 7 months 1 week 2 days 18 hours ago) and read 6691 times:

Quoting speedbird217 (Reply 3):
Regarding the strike: that could have happened with any carrier.

Actually, it's a good reason to fly US carriers. Far, far fewer strikes.



I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineViscount724 From Switzerland, joined Oct 2006, 24109 posts, RR: 23
Reply 5, posted (1 year 7 months 1 week 2 days 18 hours ago) and read 6632 times:

Since AC codeshares with their Star Alliance partner LH (and in fact has a revenue-sharing agreement), I'm surprised LH can't use the same transfer procedure at YVR as AC. AC passengers (and many others) connecting from an international flight to a transborder flight to the U.S. bypass Canadian customs/immigration and do not have to claim their baggage. They proceed directly to U.S. preclearance. I suggest you contact LH and ask them why they don't use the same procedure.
http://www.aircanada.com/en/travelinfo/airport/yvr_intl_us.html

Were you specifically told that you had to clear Canada customs/immigration? Had you been booked on the AC codeshare flight number on the same flight I wonder whether the same situation would have applied. Seems very inconsistent for carriers like AC and LH that basically operate as one carrier between Canada and Germany due to their long-standing revenue-sharing agreement.

[Edited 2012-09-16 15:20:07]

User currently offlinerlwynn From Germany, joined Dec 2000, 1064 posts, RR: 1
Reply 6, posted (1 year 7 months 1 week 2 days 17 hours ago) and read 6504 times:

If he paid $9100 why did he just not fly nonstop? Does not seem like a smart company.


I can drive faster than you
User currently offlineSeaMeFly From United States of America, joined Jan 2004, 317 posts, RR: 0
Reply 7, posted (1 year 7 months 1 week 2 days 17 hours ago) and read 6447 times:

you just can't satisfy everyone...There's always someone who'll find some little flaws at everything !

User currently offlinechiawei From United States of America, joined Nov 2000, 939 posts, RR: 1
Reply 8, posted (1 year 7 months 1 week 2 days 17 hours ago) and read 6447 times:

That is exactly my point. LH does not want to pay for the AC procedure of bypassing Canadian customs.

That is what my beef is with LH.

I was specifically told by Canadian agent that LH does not want to pay for the special access. Hence all passenger have to go thru Canadian immigration. Which took me two hours.

To say LH have no control over it is bs. LH is being cheap. No other way to describe it.

I have been flying for entire day. If my company is going to be raped over high fare, at least LH can do their job and get me home on time.

My j class fare to sin from sfo in SQ never exceed $6k. My 11 hour flight to FRA cost over $9k.

The level of service and comfort is night and day different.


User currently offlinechiawei From United States of America, joined Nov 2000, 939 posts, RR: 1
Reply 9, posted (1 year 7 months 1 week 2 days 17 hours ago) and read 6420 times:

That is because of all beloved UFO strike, everything is still backed up.

I flew back a week early. Only thing available is thru Vancouver.

Perhaps Germans should be smarter and pay their employees so they don't go on strike.


User currently offlineaznmadsci From United States of America, joined Dec 2007, 3635 posts, RR: 5
Reply 10, posted (1 year 7 months 1 week 2 days 17 hours ago) and read 6421 times:

Quoting chiawei (Thread starter):
Quoting chiawei (Reply 8):

When did this site become FlyerTalk? Take your complaints there!



The journey of life is not based on the accomplishments, but the experience.
User currently offlineSeaMeFly From United States of America, joined Jan 2004, 317 posts, RR: 0
Reply 11, posted (1 year 7 months 1 week 2 days 17 hours ago) and read 6400 times:

If you really like SQ, why didn't you ask your company to book you on FRA-JFK to begin with ? Then you can hop on the premium 757 JFK-SFO/LAX on UA ?

User currently offlineDeltaMD90 From United States of America, joined Apr 2008, 7285 posts, RR: 52
Reply 12, posted (1 year 7 months 1 week 2 days 17 hours ago) and read 6378 times:

First world problems. BTW I'm sure we could find thousands who disagree with you, so without statistical backup, what's the point of ranting?


Ironically I have never flown a Delta MD-90 :)
User currently offlinechiawei From United States of America, joined Nov 2000, 939 posts, RR: 1
Reply 13, posted (1 year 7 months 1 week 2 days 17 hours ago) and read 6378 times:

Because I was suppose to fly direct??

User currently offlineElPistolero From Canada, joined Feb 2012, 891 posts, RR: 3
Reply 14, posted (1 year 7 months 1 week 2 days 17 hours ago) and read 6326 times:

Quoting usflyer msp (Reply 2):
This is quite the silly rant. Especially the part about the YVR Airport, which LH has no control over. Hope you feel better.
Quoting chiawei (Reply 8):
I was specifically told by Canadian agent that LH does not want to pay for the special access.

Apparently LH does have control over it? I didn't know that. Who would they pay for special access? YVR? Canadian Border Security Agency? AC? US Border Control?

Quoting speedbird217 (Reply 3):
Regarding the strike: that could have happened with any carrier.

Amen.

Quoting Viscount724 (Reply 5):
AC passengers (and many others) connecting from an international flight to a transborder flight to the U.S. bypass Canadian customs/immigration and do not have to claim their baggage.

Interesting - did not know that. That said, I wish they could do something about the baggage reclaim. When I reclaimed baggage on an HNL-YVR-YOW run, I had to lug it right across the terminal - last thing anyone wants to do after a 5 hr redeye. They can definitely improve things at YVR I think.

Quoting rlwynn (Reply 6):
If he paid $9100 why did he just not fly nonstop? Does not seem like a smart company.

Availability?

Quoting SeaMeFly (Reply 7):
There's always someone who'll find some little flaws at everything !

Have you flown LH in J? LH's F class soft product service is great (the hard product is a little out of date compared to others), but LH J and Y are ...well, they don't compare well with anyone apart from maybe UA. To be honest, in terms of safety and efficiency, LH is top notch. For everything else.... they're pretty poor.


User currently offlineRoseflyer From United States of America, joined Feb 2004, 9385 posts, RR: 52
Reply 15, posted (1 year 7 months 1 week 2 days 17 hours ago) and read 6186 times:

Unlike everyone else, I will side with you in that LH is behind their peers in business class as far as seats are concerned. UA has fully flat seats on 90% of their international routes compared to only having a couple planes like LH. That's a big difference that makes the UA product better as its business class seat is far more comfortable than LH seat (unless you are a last minute upgrade and stuck in a middle seat).

However they aren't the worst in Star. There are worse, but the smaller airlines with weak business class products are often over looked.



If you have never designed an airplane part before, let the real designers do the work!
User currently offlinetype-rated From United States of America, joined Sep 1999, 4849 posts, RR: 19
Reply 16, posted (1 year 7 months 1 week 2 days 17 hours ago) and read 6141 times:

As for the food, LH carries a lot of Indians from North America to India. They have one of best schedules and price according to some Indian friends of mine. So maybe that's why your meal had an Indian influence to it.

I've flown Lufthansa a few times and never had a problem with them. I found their service to be a little on the cold side, but I guess that's just German efficiency. Otherwise everything else was fine.



Fly North Central Airlines..The route of the Northliners!
User currently onlineusflyer msp From United States of America, joined May 2000, 2028 posts, RR: 0
Reply 17, posted (1 year 7 months 1 week 2 days 17 hours ago) and read 6124 times:

Quoting chiawei (Reply 8):
was specifically told by Canadian agent that LH does not want to pay for the special access. Hence all passenger have to go thru Canadian immigration. Which took me two hours.

Whomever told you that was incorrect (they probably said it just to get rid of you). The ability to bypass Canadian C & I is considered a common-use feature of the airport which is covered by the carrier charges and airport improvement fees and YVR cannot discriminate between carriers since they all pay for it. It sounds like, for whatever reason, your bags were not checked to their final destination thus you had to retrieve them in YVR.


User currently onlineAvianca From Venezuela, joined Jan 2005, 5900 posts, RR: 40
Reply 18, posted (1 year 7 months 1 week 2 days 16 hours ago) and read 6099 times:

Quoting chiawei (Thread starter):
I will never fly LH again. I never imagined that any airline would be as bad as UA. But I was wrong. LH you win by being the cheapest airline in star.

interesting you are bashing that way LH - just based on a personal bad expirience.

Well I traveled a lot of * carriers, and yes I was also very pissed of with LH in certain cases, but all in all LH is a top noch carrier.

Quoting C010T3 (Reply 1):
You remind me of two US-American business partners that started loudly complaining inside the bus at FRA about how antiquated Lufthansa was for having them deboard a widebody aircraft at a remote stand and how, if that they had taken Delta, that would have never happen.

I was on the other hand happy, since we were 30 minutes early and we didn't have to wait for a gate like in other airports in some countries.

why they than didn't took DELTA?

Quoting speedbird217 (Reply 3):
Are you done yet?
We get it, you had a bad experience/day. Regarding the strike: that could have happened with any carrier.

are you sure? never ever heard that carriers like AF or AZ went on strike - irony off

Quoting Cubsrule (Reply 4):
Actually, it's a good reason to fly US carriers. Far, far fewer strikes.

could not agree more! I also like much more to be served by an 85 years old flight attended my food, only point would be if their is an emergency ... I think in that case it would be my turn to help the 85 years old to get out of the aircraft instead he/she helps me.

Quoting chiawei (Reply 8):
My j class fare to sin from sfo in SQ never exceed $6k. My 11 hour flight to FRA cost over $9k.

dont compare absolutelty different routes, have many times seen first class fares from Europe to SYD for just 4500 EURO and... all depends on demand and supply.

Quoting chiawei (Reply 9):
Perhaps Germans should be smarter and pay their employees so they don't go on strike.

just use the next time AF or AZ as before mentioned... I can imagine your are pissed of... but unfortuantely these kind of staff can happen with all carriers.

Cheers
Avianca



Colombia es el Mundo Y el Mundo es Colombia
User currently offlineairtrainer From Belgium, joined Aug 2003, 1557 posts, RR: 12
Reply 19, posted (1 year 7 months 1 week 2 days 11 hours ago) and read 6037 times:

Ah ! The business travelers who don't pay for their tickets but think they are entitled to complain about everything...

[Edited 2012-09-16 22:02:32]


Life is short : eat dessert first !
User currently offlineAirAfreak From United States of America, joined Apr 2012, 670 posts, RR: 0
Reply 20, posted (1 year 7 months 1 week 2 days 7 hours ago) and read 5996 times:
Support Airliners.net - become a First Class Member!

Quoting airtrainer (Reply 19):

You are so right!!! I've never seen so many loud and ungrateful American Passengers complain and feeling self-entitled.

I was visiting the Delta Sky Club in Narita and why is it always Americans are so loud!!! These two business travelers flying together were in the Sky Club and were so loud and so disturbing! There were only 5 total Sky Club patrons. I am American, however, my parents raised me to have decorum and respect for others. I always extend all courtesies whilst in public. It makes me sick sometimes to have the association and to be grouped in the stereotypical American-isms. I am in my 30's and the behavior of 40+ year olds is appalling to me! I pay my $450 every year for a little peace and quiet. If I had the money for private jet flights, I would abandon flying commercially forever.

Bon Voyage,

Air Afreak



Do you lead an Intercontinental life?
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6658 posts, RR: 78
Reply 21, posted (1 year 7 months 1 week 2 days 1 hour ago) and read 5925 times:

LH the cheapest airline in Star Alliance? That's probably one of the cheapest comments I have ever read here.


PH



Nothing's worse than flying the same reg twice!
User currently offlinelonghauler From Canada, joined Mar 2004, 4765 posts, RR: 43
Reply 22, posted (1 year 7 months 1 week 2 days ago) and read 5906 times:

Quoting usflyer msp (Reply 17):
Quoting chiawei (Reply 8):
was specifically told by Canadian agent that LH does not want to pay for the special access. Hence all passenger have to go thru Canadian immigration. Which took me two hours.

Whomever told you that was incorrect (they probably said it just to get rid of you). The ability to bypass Canadian C & I is considered a common-use feature of the airport which is covered by the carrier charges and airport improvement fees and YVR cannot discriminate between carriers since they all pay for it. It sounds like, for whatever reason, your bags were not checked to their final destination thus you had to retrieve them in YVR.

chiawei, I am afraid you were waiting in line for no reason.

It has nothing to do with LH at all, you could have bypassed Canadian Customs at YVR and gone straight to US Customs Pre-Clearance. As a very well traveled business traveler, I am surprised you did not know this, or simply gone to the YVR Airport website for reference, they explain it there.

For future travels, the same is true at YYZ and YUL.

If, as usflyer accurately states above, your baggage was not checked to SFO, one has to ask why? While yes, the airline should check your final destination, I think we as a traveler have to take some control and responsibility and see where baggage is checked, or if not well versed, ask the agent.



Never gonna grow up, never gonna slow down .... Barefoot Blue Jean Night
User currently offlinelonghauler From Canada, joined Mar 2004, 4765 posts, RR: 43
Reply 23, posted (1 year 7 months 1 week 2 days ago) and read 5905 times:

Quoting ElPistolero (Reply 14):
To be honest, in terms of safety and efficiency, LH is top notch. For everything else.... they're pretty poor.

I guess we all have different reasons for choosing an airline. I often choose LH over a lot of airlines simply because they ARE safe and they ARE efficient .... usually leaving on time, and arriving early with German efficiency.

If we assume all airlines are as safe as each other (they aren't, but lets just assume they are), then I would always choose the airlines that arrive on time, over the ones that arrive late but have a great on board product.



Never gonna grow up, never gonna slow down .... Barefoot Blue Jean Night
User currently offlineStarAC17 From Canada, joined Aug 2003, 3335 posts, RR: 9
Reply 24, posted (1 year 7 months 1 week 1 day 23 hours ago) and read 5864 times:

Quoting ElPistolero (Reply 14):
Interesting - did not know that. That said, I wish they could do something about the baggage reclaim. When I reclaimed baggage on an HNL-YVR-YOW run, I had to lug it right across the terminal - last thing anyone wants to do after a 5 hr redeye. They can definitely improve things at YVR I think.

If it was checked through its hardly across the terminal you pick your bags up at the carousel after immigration and put it on the re-check belt which it just as far as if you were ending at YVR. If it wasn't checked through then you have to re-check in which happens to suck I agree.

Also no complaining about a 5hr red-eye I have had to go through YVR coming from AKL and that is a much longer flight  
Quoting longhauler (Reply 22):
If, as usflyer accurately states above, your baggage was not checked to SFO, one has to ask why? While yes, the airline should check your final destination, I think we as a traveler have to take some control and responsibility and see where baggage is checked, or if not well versed, ask the agent.

To be fair there has been several times where I do not see the tag actually put on the bag because of the position of the desk relative to the bag. Now you can see it from the claim tag you get but by the time you look at that you bags are likely gone and there is nothing that can done about it.



Engineers Rule The World!!!!!
25 n729pa : Planes are not taxis and don't have meters on them. Fares are driven my market supply and demand, if you are a businessman/woman you should know and
26 Post contains images blueflyer : No doubt the new United seat is better than the old Lufthansa seat, and far easier to get than the new Lufthansa seat. Service on the other hand... W
27 RussianJet : Aww, diddums...suck it up and wait in line. You don't get to skip through border controls just because your company was silly enough to pay that fare.
28 Post contains images mayor : You just did it, yourself, by asking why Americans are so loud.
29 santos : Bingo!!!
30 aloges : While I'm thinking along the same line as speedbird217 and airtrainer: I do believe that you're making a very good point with this: The management mad
31 YankeesFan : Are you serious? One bad experience doesn't mean an airline is the worst airline ever! Every one who is a FA is a human and they will make a mistake a
32 Braniff747SP : Frankly, I would have awarded that title to US. By a long shot, and that would only be over UA. I've always found LH to be excellent.
33 Quokkas : While I certainly agree that sometimes complaints may be trivial, I do believe who actually pays for the ticket is immaterial. If an airline advertis
34 blueflyer : Just because business travelers do not pay for their tickets doesn't mean they don't have an input, sometimes a decisive one, in the choice of carrie
35 raffik : I really do not know why so many of you here have taken to admonishing this gentleman. He is entitled to his own opinion and unless any of you were on
36 Post contains images aloges : He's blaming every single hiccup in his journey on LH (re: the slowness of the immigration queue), failed to give them the chance to correct a mistak
37 Post contains images raffik : I agree aloges- he can't blame them for everything but the Seat and Catering are probably something that is down the airline. Perhaps he has just had
38 CoachClass : I like Lufthansa a lot; it's one of my 2 or 3 preferred airlines in the world based on a long history of good service. So when things go amiss on one
39 longhauler : And miffed he was. His rant was written as he was standing in that line. And .... it had absolutely nothing to do with LH. I think he was just lookin
40 Post contains links and images aloges : Just out of interest, does this page: http://www.yvr.ca/en/navigating-yvr/...guides/connecting-through-yvr.aspx work for anyone? edit: Oddly enough, i
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