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Being Kicked From First To Coach - How Usual?  
User currently offlineRIX From United States of America, joined Aug 2000, 1787 posts, RR: 1
Posted (1 year 10 months 6 days 17 hours ago) and read 4569 times:

Just happened to me ("welcome to the club", anyone   ?). I was told, they needed to use my seat so it couldn't be occupied (didn't get all the details, it was in huge rush, "I must close the door" - but they definitely didn't give it to some other passenger). Just curious if it's any "normal" or rather "extraordinary"...

18 replies: All unread, jump to last
 
User currently offlineCZ346 From United States of America, joined Feb 2012, 95 posts, RR: 0
Reply 1, posted (1 year 10 months 6 days 17 hours ago) and read 4577 times:

What airline were you on? What was the route? Were you full fare or reward travel (or even non-rev?)

User currently offlinezrs70 From United States of America, joined Dec 2000, 3170 posts, RR: 9
Reply 2, posted (1 year 10 months 6 days 17 hours ago) and read 4577 times:

Of course it isn't normal. But it does and can happen for a variety of reasons.


14 year airliners.net vet! 2000-2013
User currently offlineRWA380 From United States of America, joined Feb 2005, 3253 posts, RR: 5
Reply 3, posted (1 year 10 months 6 days 17 hours ago) and read 4577 times:

I had something similar happen to me flying DL HNL-LAX. At the last minute before departure, a gate agent came into the cabin, and nicely and quietly asked me to move into coach, she had my new boarding pass in her hand, and had one of the flight attendants bring my jacket and bag to my middle seat for the 5 1/2 hour journey to LAX, I even had my first cocktail in hand when this transpired, which they took from me immediately. In all fairness, I was flying on an AD100 and had been upgraded at the gate after most everyone else had boarded, I do not begrudge DL for doing it, but it did happen and was rather embarrassing.

I did have a paid customer once who was downgraded to business from first when I was a travel agent. He called me the minute his plane landed, after tracking me down at the Mauna Lani hotel on the big Island while I was enjoying sleeping in, and having a relaxing weekend in Kona, I got up and went into our Kona office to find him an alternate way home.



AA AC AQ AS BD BN CO CS DL EA EZ HA HP KL KN MP MW NK NW OO OZ PA PS QX RC RH RW SA TG TW UA US VS WA WC WN
User currently offlineCZ346 From United States of America, joined Feb 2012, 95 posts, RR: 0
Reply 4, posted (1 year 10 months 6 days 17 hours ago) and read 4579 times:

Quoting RWA380 (Reply 3):

Did they give you a reason? I'm rather used to ULH flights vs. short hops like that so whats going through my head is getting bumped from J on a 16h flight...


User currently offline817Dreamliiner From Montserrat, joined Jul 2008, 2379 posts, RR: 1
Reply 5, posted (1 year 10 months 6 days 17 hours ago) and read 4579 times:

Never heard of this happening before, strange though. They must have had a good reason to do so, if it was me I would have demanded an explanation.


Reality be Rent. Synapse, break! Vanishment, This World!
User currently offlineiahcsr From United States of America, joined Jun 1999, 3433 posts, RR: 41
Reply 6, posted (1 year 10 months 6 days 17 hours ago) and read 4579 times:
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Most likely the forward FA jump seat was out of service... If so the FA MUST sit as near the door as possible for T/O and landing. Also possible the seat itself was broken and had to remain empty.


Working very hard to Fly Right....
User currently offlinemayor From United States of America, joined Mar 2008, 10424 posts, RR: 14
Reply 7, posted (1 year 10 months 6 days 17 hours ago) and read 4575 times:

Had it happen to me once, while non-revving from SHV to ORD......the flight went SHV-LIT-STL-ORD and I think it happened at STL. Thank god there was a seat left in coach, otherwise I would have had to get off the flight.


"A committee is a group of the unprepared, appointed by the unwilling, to do the unnecessary"----Fred Allen
User currently offlinekgaiflyer From United States of America, joined Jul 2008, 4282 posts, RR: 1
Reply 8, posted (1 year 10 months 6 days 17 hours ago) and read 4575 times:
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Quoting RIX (Thread starter):
Just happened to me ("welcome to the club", anyone ?). I was told, they needed to use my seat so it couldn't be occupied (didn't get all the details, it was in huge rush, "I must close the door" - but they definitely didn't give it to some other passenger). Just curious if it's any "normal" or rather "extraordinary"...

Had just the opposite happen on a SFO-YYC OO CR7. The back was packed and there was a lot of luggage. So the lead FA pleaded with us to move as far forward as we could.

Seems win-win to me  


User currently offlineslider From United States of America, joined Feb 2004, 6810 posts, RR: 34
Reply 9, posted (1 year 10 months 6 days 17 hours ago) and read 4576 times:

Air marshal issue? That might explain the agent's somewhat dodgy answer.

User currently offlineMaverick623 From United States of America, joined Nov 2006, 5638 posts, RR: 6
Reply 10, posted (1 year 10 months 6 days 17 hours ago) and read 4574 times:

Quoting RIX (Thread starter):
Just curious if it's any "normal" or rather "extraordinary"..

It's not very common, but it's certainly not unheard of.

The most common cause is the seat being broken, followed by a downgrade to a plane with less seats in F. Also, while very rare (I've never seen or heard of it), sometimes there's a glitch (or someone screws up) and F gets overbooked.

Even then, unless it's a last minute maintenance issue or aircraft swap, any bumping happens long before the passenger checks in.



"PHX is Phoenix, PDX is the other city" -777Way
User currently offlineRIX From United States of America, joined Aug 2000, 1787 posts, RR: 1
Reply 11, posted (1 year 10 months 6 days 16 hours ago) and read 4576 times:

Quoting CZ346 (Reply 1):

It was AA, MCO to JFK, reduced fare (I think this is how it's called), not a reward of any type. They gave me an explanation, but I was reading a book when they approached me, so it took me couple of moments to get it at all, and, like I said, it was in rush, seconds before departure. It might be a problem with one of the jump seats - my seat definitely was OK (and they said, they had to use it).

Quoting kgaiflyer (Reply 8):
Had just the opposite happen

- well, my "opposite" was upgrade with BA from WT+ to Club World, upper floor on 747. Clearly, I was far from asking "why?"  ...

I understand, this having happened with AA doesn't mean it's something "AA-specific", yet whatever "stuff" ever happened to me when flying was with AA - literally, no exaggeration, and this was by far not the worst one. Looks (rather even feels) like they will be my last choice for a while...


User currently offlineRamblinMan From United States of America, joined Oct 2010, 1138 posts, RR: 1
Reply 12, posted (1 year 10 months 6 days 16 hours ago) and read 4574 times:

OP- were you non-revving or on an elite upgrade? If so, especially the former, you really can't complain as long as the attendant did it discreetly and without causing unnecessary embarrassment.

If you were on a paid F ticket then you are owed an explanation and definitely compensation.

Quoting RWA380 (Reply 3):
I even had my first cocktail in hand when this transpired, which they took from me immediately.

Now that's just tacky and unnecessary, and I would definitely have refused to let go of it.


User currently offlinePI4EVER From United States of America, joined May 2009, 674 posts, RR: 2
Reply 13, posted (1 year 10 months 6 days 15 hours ago) and read 4574 times:
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I was bumped on a revenue ticket, on DL, from a courtesy upgrade at the gate, seated, drink in hand, because a revenue F passenger from a delayed flight RAN to get the flight and gate had to accomodate him. I was asked to take my original seat which was now occupied by a courtesy upgrade to Economy Comfort so I ended up in row 41.....in a middle seat....but with said drink still in hand. The F/A's handled the situation beautifully and because I was so "kind" about the screwball situation they comp'd me and my seatmates in the entire row free drinks.
Once we landed, a F/A came to me during taxi in and asked if I could remain behind for just a few moments when we reached the gate. I did so and a supervisor came aboard, greeted me and thanked me for my "cooperation in a touchy situation." He extended to me a deposit of 10,000 bonus SkyMiles and upgraded my next trip to all F class on the spot. He remarked the gate supervisor in ATL who came aboard to advise me to move stated I was more considerate and "well behaved" than the running late passenger, and she wanted me to know how much they appreciated my cooperation.
At the end of the day (a Friday night no less) I arrived home safely, with a slight buzz, and was rewarded for my "cooperation."
It may happen as in my case, or a broken seat, or Sky Marshal or potentially a few other "touchy" situations. If on a revenue ticket, paid for F class, contact the airline for appropriate compensation and if not....in all other situations.....just go with the flow.
You-know-what happens sometimes.
Thomas



watch what you want. you may get it.
User currently offlineRIX From United States of America, joined Aug 2000, 1787 posts, RR: 1
Reply 14, posted (1 year 10 months 6 days 15 hours ago) and read 4574 times:

Quoting PI4EVER (Reply 13):
You-know-what happens sometimes

- sure it does; question is, why whenever it happens to me, it always happens with AA  . As for compensation - yes, I got it - I didn't mention it in topic starter as it was not about complain, just was curious what the reason could be. They gave me $100 voucher which though doesn't even cover difference in price between reduced fare first and reduced fare economy... and to me looks nothing like 10000 FF miles + immediate upgrade to first for next trip. Nor did anybody care at all once I moved to the back cabin, unlike DL staff post-flight reaction in your situation. That's why I just don't feel like getting onboard AA any soon - I'm sure plain "thank you for understanding and co-operation" would not leave it this way.


User currently offlineAvianca From Venezuela, joined Jan 2005, 5925 posts, RR: 40
Reply 15, posted (1 year 10 months 6 days 10 hours ago) and read 4574 times:

well I can remember that I was around 13 years ago kicked out even from the aircraft on a LH MUC-HAM, ok it was non rev and the captain made an mistake and released to many jump seats....

Cheers
Avianca



Colombia es el Mundo Y el Mundo es Colombia
User currently offlineKBUF From United States of America, joined Apr 2005, 545 posts, RR: 0
Reply 16, posted (1 year 10 months 6 days 6 hours ago) and read 4574 times:

Quoting CZ346 (Reply 1):
What airline were you on? What was the route?

Mid Central 909 from LGA to ORD. Ended up diverting to ICT because of bad weather at ORD.   



"Starting today, the Buffalo Sabres' reason for existence will be to win a Stanley Cup."-Terry Pegula, February 22, 2011
User currently offlineRyanairGuru From Australia, joined Oct 2006, 5571 posts, RR: 5
Reply 17, posted (1 year 10 months 6 days 4 hours ago) and read 4574 times:

Quoting RIX (Reply 14):
They gave me $100 voucher which though doesn't even cover difference in price between reduced fare first and reduced fare economy

Were you on an "instand upgrade" or "first special" category fare. To all intents and purposes they're the same, you get a confirmed F seat, but the former is still technically an "upgrade". If it was the latter then I can't understand why the downgraded you rather than someone who got comped at the gate, and given you their seat. Sure it would have taken 60 seconds longer to orchestrate, but it would have been a more equitable outcome.



Worked Hard, Flew Right
User currently offlineB777LRF From Luxembourg, joined Nov 2008, 1359 posts, RR: 3
Reply 18, posted (1 year 9 months 4 weeks 17 hours ago) and read 4553 times:

LH once tried to downgrade me at the gate on a MUC-ORD flight. My first, and only, question was "how will you compensate me?" and the answer was along the lines of "a 200 EUR voucher". I managed not to laugh too loudly, then suggested they could give that voucher on top of refunding the difference between a C and Y ticket and, just for good measure, credit my FF card with 50K miles. That left the gate agent rather speechless, so I said that I wasn't interested. The gate agent insisted there was no room for me in C today, and I had to fly Y. "There is no way I'm flying Y. Put me up in a hotel, pay me the EU mandated fine for bumping me off the flight and book me tomorrow. Or route me via someone else".

Ended up gettiing rebooked on LX via ZRH.

Never, ever, not even once, let them get away with shyte like this if you're on a paid ticket. If you're non-rev'ing, getting downgraded or bumped off a flight is par for the course.



From receips and radials over straight pipes to big fans - been there, done that, got the hearing defects to prove
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