RIX From United States of America, joined Aug 2000, 1788 posts, RR: 1 Posted (2 years 6 months 1 week 3 days 23 hours ago) and read 4946 times:
Just happened to me ("welcome to the club", anyone ?). I was told, they needed to use my seat so it couldn't be occupied (didn't get all the details, it was in huge rush, "I must close the door" - but they definitely didn't give it to some other passenger). Just curious if it's any "normal" or rather "extraordinary"...
RWA380 From United States of America, joined Feb 2005, 3842 posts, RR: 5
Reply 3, posted (2 years 6 months 1 week 3 days 23 hours ago) and read 4954 times:
I had something similar happen to me flying DL HNL-LAX. At the last minute before departure, a gate agent came into the cabin, and nicely and quietly asked me to move into coach, she had my new boarding pass in her hand, and had one of the flight attendants bring my jacket and bag to my middle seat for the 5 1/2 hour journey to LAX, I even had my first cocktail in hand when this transpired, which they took from me immediately. In all fairness, I was flying on an AD100 and had been upgraded at the gate after most everyone else had boarded, I do not begrudge DL for doing it, but it did happen and was rather embarrassing.
I did have a paid customer once who was downgraded to business from first when I was a travel agent. He called me the minute his plane landed, after tracking me down at the Mauna Lani hotel on the big Island while I was enjoying sleeping in, and having a relaxing weekend in Kona, I got up and went into our Kona office to find him an alternate way home.
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mayor From United States of America, joined Mar 2008, 11132 posts, RR: 14
Reply 7, posted (2 years 6 months 1 week 3 days 22 hours ago) and read 4952 times:
Had it happen to me once, while non-revving from SHV to ORD......the flight went SHV-LIT-STL-ORD and I think it happened at STL. Thank god there was a seat left in coach, otherwise I would have had to get off the flight.
"A committee is a group of the unprepared, appointed by the unwilling, to do the unnecessary"----Fred Allen
kgaiflyer From United States of America, joined Jul 2008, 4407 posts, RR: 1
Reply 8, posted (2 years 6 months 1 week 3 days 22 hours ago) and read 4952 times:
Quoting RIX (Thread starter): Just happened to me ("welcome to the club", anyone ?). I was told, they needed to use my seat so it couldn't be occupied (didn't get all the details, it was in huge rush, "I must close the door" - but they definitely didn't give it to some other passenger). Just curious if it's any "normal" or rather "extraordinary"...
Had just the opposite happen on a SFO-YYC OO CR7. The back was packed and there was a lot of luggage. So the lead FA pleaded with us to move as far forward as we could.
Maverick623 From United States of America, joined Nov 2006, 5903 posts, RR: 7
Reply 10, posted (2 years 6 months 1 week 3 days 22 hours ago) and read 4951 times:
Quoting RIX (Thread starter): Just curious if it's any "normal" or rather "extraordinary"..
It's not very common, but it's certainly not unheard of.
The most common cause is the seat being broken, followed by a downgrade to a plane with less seats in F. Also, while very rare (I've never seen or heard of it), sometimes there's a glitch (or someone screws up) and F gets overbooked.
Even then, unless it's a last minute maintenance issue or aircraft swap, any bumping happens long before the passenger checks in.
It was AA, MCO to JFK, reduced fare (I think this is how it's called), not a reward of any type. They gave me an explanation, but I was reading a book when they approached me, so it took me couple of moments to get it at all, and, like I said, it was in rush, seconds before departure. It might be a problem with one of the jump seats - my seat definitely was OK (and they said, they had to use it).
- well, my "opposite" was upgrade with BA from WT+ to Club World, upper floor on 747. Clearly, I was far from asking "why?" ...
I understand, this having happened with AA doesn't mean it's something "AA-specific", yet whatever "stuff" ever happened to me when flying was with AA - literally, no exaggeration, and this was by far not the worst one. Looks (rather even feels) like they will be my last choice for a while...
PI4EVER From United States of America, joined May 2009, 706 posts, RR: 2
Reply 13, posted (2 years 6 months 1 week 3 days 21 hours ago) and read 4951 times:
I was bumped on a revenue ticket, on DL, from a courtesy upgrade at the gate, seated, drink in hand, because a revenue F passenger from a delayed flight RAN to get the flight and gate had to accomodate him. I was asked to take my original seat which was now occupied by a courtesy upgrade to Economy Comfort so I ended up in row 41.....in a middle seat....but with said drink still in hand. The F/A's handled the situation beautifully and because I was so "kind" about the screwball situation they comp'd me and my seatmates in the entire row free drinks.
Once we landed, a F/A came to me during taxi in and asked if I could remain behind for just a few moments when we reached the gate. I did so and a supervisor came aboard, greeted me and thanked me for my "cooperation in a touchy situation." He extended to me a deposit of 10,000 bonus SkyMiles and upgraded my next trip to all F class on the spot. He remarked the gate supervisor in ATL who came aboard to advise me to move stated I was more considerate and "well behaved" than the running late passenger, and she wanted me to know how much they appreciated my cooperation.
At the end of the day (a Friday night no less) I arrived home safely, with a slight buzz, and was rewarded for my "cooperation."
It may happen as in my case, or a broken seat, or Sky Marshal or potentially a few other "touchy" situations. If on a revenue ticket, paid for F class, contact the airline for appropriate compensation and if not....in all other situations.....just go with the flow.
You-know-what happens sometimes.
- sure it does; question is, why whenever it happens to me, it always happens with AA . As for compensation - yes, I got it - I didn't mention it in topic starter as it was not about complain, just was curious what the reason could be. They gave me $100 voucher which though doesn't even cover difference in price between reduced fare first and reduced fare economy... and to me looks nothing like 10000 FF miles + immediate upgrade to first for next trip. Nor did anybody care at all once I moved to the back cabin, unlike DL staff post-flight reaction in your situation. That's why I just don't feel like getting onboard AA any soon - I'm sure plain "thank you for understanding and co-operation" would not leave it this way.
RyanairGuru From Australia, joined Oct 2006, 6150 posts, RR: 6
Reply 17, posted (2 years 6 months 1 week 3 days 9 hours ago) and read 4951 times:
Quoting RIX (Reply 14): They gave me $100 voucher which though doesn't even cover difference in price between reduced fare first and reduced fare economy
Were you on an "instand upgrade" or "first special" category fare. To all intents and purposes they're the same, you get a confirmed F seat, but the former is still technically an "upgrade". If it was the latter then I can't understand why the downgraded you rather than someone who got comped at the gate, and given you their seat. Sure it would have taken 60 seconds longer to orchestrate, but it would have been a more equitable outcome.
B777LRF From Luxembourg, joined Nov 2008, 1577 posts, RR: 3
Reply 18, posted (2 years 6 months 2 days 23 hours ago) and read 4930 times:
LH once tried to downgrade me at the gate on a MUC-ORD flight. My first, and only, question was "how will you compensate me?" and the answer was along the lines of "a 200 EUR voucher". I managed not to laugh too loudly, then suggested they could give that voucher on top of refunding the difference between a C and Y ticket and, just for good measure, credit my FF card with 50K miles. That left the gate agent rather speechless, so I said that I wasn't interested. The gate agent insisted there was no room for me in C today, and I had to fly Y. "There is no way I'm flying Y. Put me up in a hotel, pay me the EU mandated fine for bumping me off the flight and book me tomorrow. Or route me via someone else".
Ended up gettiing rebooked on LX via ZRH.
Never, ever, not even once, let them get away with shyte like this if you're on a paid ticket. If you're non-rev'ing, getting downgraded or bumped off a flight is par for the course.
From receips and radials over straight pipes to big fans - been there, done that, got the hearing defects to prove