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BA Does Not Honor AA Bag Allowances  
User currently offlinebrons2 From United States of America, joined Sep 2001, 2991 posts, RR: 5
Posted (1 year 3 months 9 hours ago) and read 2600 times:

At the time I booked my partner and my AUS-DFW-LHR-DXB flight, I checked on AA.com and it said there was a 2 bag allowance on flights to the Middle East. I had no problem checking in 2 bags on the way there. However, on the way back, BA refused to check 2 bags and when I talked to the agent she said that other AA customers had complained also and that there was nothing that they could do. They wanted £40 extra for the 2nd bag but I said forget it and carried it on.

I find it disappointing that so called "alliance partners" don't work together any better than they do.

And don't get me started on T3 at LHR. Why does BA not bring it's alliance partners into T5?

Next time I'm flying EK, or maybe LH. I'll just drive to Houston, less trouble. I love my AAdvantage miles but this trip was just too much inconvenience to deal with.


Firings, if well done, are good for employee morale.
15 replies: All unread, jump to last
 
User currently offlineAeroWesty From United States of America, joined Oct 2004, 20322 posts, RR: 63
Reply 1, posted (1 year 3 months 8 hours ago) and read 2564 times:

BA's baggage allowances, including overages allowed for oneworld status members is available online:

http://www.britishairways.com/travel/bagchk/public/en_gb

Not sure what the problem was.



International Homo of Mystery
User currently offlinedank From United States of America, joined Jul 2006, 866 posts, RR: 16
Reply 2, posted (1 year 3 months 8 hours ago) and read 2488 times:

Quoting brons2 (Thread starter):
And don't get me started on T3 at LHR. Why does BA not bring it's alliance partners into T5?

Because they can't fit.


User currently onlineB747forever From Sweden, joined May 2007, 16997 posts, RR: 10
Reply 3, posted (1 year 3 months 8 hours ago) and read 2481 times:

Quoting dank (Reply 2):
Quoting brons2 (Thread starter):And don't get me started on T3 at LHR. Why does BA not bring it's alliance partners into T5?
Because they can't fit.

Correct. BA cant even fit all their flights into T5, let alone make room for AA.



Work Hard, Fly Right
User currently offlineMir From United States of America, joined Jan 2004, 21080 posts, RR: 56
Reply 4, posted (1 year 3 months 8 hours ago) and read 2451 times:

Quoting AeroWesty (Reply 1):
Not sure what the problem was.

Airlines not honoring their partners' baggage policies is a legitimate criticism. If you book with AA, then it would make sense for AA's baggage policy to govern (and it did on the way out, even though there was a BA flight involved).

-Mir



7 billion, one nation, imagination...it's a beautiful day
User currently offlineheathrow From United Kingdom, joined Sep 2005, 967 posts, RR: 0
Reply 5, posted (1 year 3 months 8 hours ago) and read 2451 times:

Departing DXB your carrier was BA, therefore their baggage policy applies.

I believe they are in T3 vs. T5 due to lack of space

Hope this helps


User currently offlineAeroWesty From United States of America, joined Oct 2004, 20322 posts, RR: 63
Reply 6, posted (1 year 3 months 8 hours ago) and read 2428 times:

Quoting Mir (Reply 4):
If you book with AA, then it would make sense for AA's baggage policy to govern

I understand your point, and the OP's plight, but it remains the passenger's responsibility to check for the relevant baggage policies. We don't know enough about the way the OP's ticket was coded flight number-wise to make any clear judgment call to see if an assumption was in order.



International Homo of Mystery
User currently onlineStarAC17 From Canada, joined Aug 2003, 3329 posts, RR: 9
Reply 7, posted (1 year 2 months 4 weeks 1 day 19 hours ago) and read 2329 times:

Quoting brons2 (Thread starter):
I had no problem checking in 2 bags on the way there. However, on the way back, BA refused to check 2 bags and when I talked to the agent she said that other AA customers had complained also and that there was nothing that they could do. They wanted £40 extra for the 2nd bag but I said forget it and carried it on.

Unless you have One World status then you have to honour the baggage policies of the first operating carrier you fly on.

I have been stung on this before flying in J where NZ has a 50lb limit for any bag and IIRC UA and AC have 70lb limit and had to pay the fee.

Also I booked an Aeroplan flight on MEL-YYZ (via SYD and SFO) and had to adhere to UA's baggage policies and fees even though it was an AC ticket.



Engineers Rule The World!!!!!
User currently offlinebrons2 From United States of America, joined Sep 2001, 2991 posts, RR: 5
Reply 8, posted (1 year 2 months 4 weeks 1 day 16 hours ago) and read 2307 times:

Quoting StarAC17 (Reply 7):

Unless you have One World status then you have to honour the baggage policies of the first operating carrier you fly on.

Thank for for the clarification on that. I guess that makes sense.

Next time I will tell the woman to bring less with her. Especially considering the fact that we had free access to a washing machine where we were staying in DXB.

As for the T5 question, why don't they just build another concourse for the remainder of the BA and OW partners' flights. Or better yet build a few more concourses and just tear down the abominable T3 altogether. BTW what happened to T4 after BA moved out?



Firings, if well done, are good for employee morale.
User currently onlineFlyingHollander From Netherlands, joined Jul 2011, 216 posts, RR: 0
Reply 9, posted (1 year 2 months 4 weeks 1 day 16 hours ago) and read 2305 times:

Quoting heathrow (Reply 5):
Departing DXB your carrier was BA, therefore their baggage policy applies.

This has indeed always been my experience.



If it ain't Dutch, it ain't much.
User currently onlineStarAC17 From Canada, joined Aug 2003, 3329 posts, RR: 9
Reply 10, posted (1 year 2 months 4 weeks 1 day 8 hours ago) and read 2254 times:

Quoting brons2 (Reply 8):
As for the T5 question, why don't they just build another concourse for the remainder of the BA and OW partners' flights. Or better yet build a few more concourses and just tear down the abominable T3 altogether. BTW what happened to T4 after BA moved out?

Probably money, space constraints and a general less of a need.

I know that *A has had a policy to make all of their airlines operate under the same terminal where it is possible. I do not think this has been the intention of OW carriers or even SkyTeam carriers to do this on the extent of *A carriers



Engineers Rule The World!!!!!
User currently onlinegabrielchew From United Kingdom, joined Aug 2005, 3017 posts, RR: 12
Reply 11, posted (1 year 2 months 4 weeks 1 day 3 hours ago) and read 2240 times:

Quoting brons2 (Thread starter):
I had no problem checking in 2 bags on the way there. However, on the way back, BA refused to check 2 bags

What allowance was given on your ticket? 1 or 2 bags? I presume that it was just 1 bag (in economy?) and that AA let you take a second because of your status? The BA clerk in DXB would see your 1 bag allowance.

When flying BA, if you are AA Advantage Executive Platinum or Platinum, you are allowed a 2nd bag, and the agent was wrong. If not, then the agent was correct.

When flying AA, you are allowed a 2nd bag if you are AAdvantage Executive Platinum, Platinumand Gold Members. Are you a Gold member? If so, this is where the issue lies.

I did, however, also find this on the AA website: "If your connection is on an oneworld alliance airline, and your transatlantic travel is on American Airlines, the American Airlines baggage allowance applies to the entire journey." But this doesn't make it clear if they are referring to the ticket allowance or the status allowance.

Quoting brons2 (Thread starter):
And don't get me started on T3 at LHR. Why does BA not bring it's alliance partners into T5?

BA ops are already split over T1, T3 and T5. I'm sure they'd love to consolidate in T5, but it's physically impossible.



http://my.flightmemory.com/shefgab Upcoming flights: LHR-JMK,JTR-LHR-WAW,MSQ-FRA-EZE,IGR-EZE-CUN,MEX-FRA-LCY,LHR-TXL-LHR
User currently offlinebrons2 From United States of America, joined Sep 2001, 2991 posts, RR: 5
Reply 12, posted (1 year 2 months 3 weeks 6 days 21 hours ago) and read 2163 times:

Quoting gabrielchew (Reply 11):
What allowance was given on your ticket? 1 or 2 bags? I presume that it was just 1 bag (in economy?) and that AA let you take a second because of your status? The BA clerk in DXB would see your 1 bag allowance.

AA's website said you could take 2 bags on flights from the US to the middle east. I don't have any status on AA or OW. I was able to check 2 bags for my girlfriend in Austin. (I only checked 1 because I only needed to check 1). However, on the way back we weren't allowed the 2 bags per person allowance. As someone else pointed out above, because BA's policies are different than AA's and BA was the originating carrier.

It's not the end of the world per se, I just wish they would synchronize their polices so we don't have these misunderstandings on mixed routings. I won't lie though, the whole thing left a sour taste in my mouth about BA. I hope AA starts flying direct to DXB, that would be preferable to me. I'm guessing they could probably make it from ORD with the 77E.



Firings, if well done, are good for employee morale.
User currently offlinebrons2 From United States of America, joined Sep 2001, 2991 posts, RR: 5
Reply 13, posted (1 year 2 months 3 weeks 6 days 21 hours ago) and read 2162 times:

Oh and, that statement is no longer on AA's site since we got back. So maybe they've changed the policy.


Firings, if well done, are good for employee morale.
User currently offlineEricAY05 From Finland, joined Sep 2010, 92 posts, RR: 0
Reply 14, posted (1 year 2 months 3 weeks 6 days 17 hours ago) and read 2151 times:

Quoting brons2 (Thread starter):
I love my AAdvantage miles but this trip was just too much inconvenience to deal with.

First, I would like to say that I fully understand that you might be mad and if the same would happen to me (having to pay extra) I would be furious. But can you really say that this issue alone is "just too much inconvenience to deal with"?


User currently offlinecrosswinds21 From Netherlands, joined Jun 2009, 698 posts, RR: 0
Reply 15, posted (1 year 2 months 3 weeks 6 days ago) and read 2091 times:

I thought that there is a rule by the US Department of Transportation that has been in effect for some time that states that for itineraries beginning or ending in the United States, the baggage rules of the marketing carrier must apply through the whole journey. I can't find this online right now, but I'm pretty sure I recall this rule. If it does exist, then the OP shouldn't have had to pay for the baggage on BA out of DXB (assuming that the entire itinerary was booked as AA flight numbers).

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