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F9-DL Mileage Transfer Being Investigated  
User currently offlineIllinoisMan From United States of America, joined Feb 2012, 156 posts, RR: 0
Posted (1 year 6 months 1 week 1 day 19 hours ago) and read 4625 times:

http://www.jsonline.com/news/wiscons...tier-fliers-rg8ajb6-186712761.html

"Frequent fliers are frustrated and disappointed with Frontier and Delta airlines for refusing to follow through on a promise to convert customers' miles from one airline to the other. Now state consumer protection officials are stepping up to check into their complaints.

About three dozen readers have approached the Journal Sentinel with mileage conversion problems since the Public Investigator helped out two readers with similar problems in December.

Frontier extended to its customers a one-time opportunity to convert Early Return miles into Delta SkyMiles last summer when it announced significant reductions in flights out of Milwaukee - a move that made it more cumbersome for Wisconsin customers to use their miles.

More than 61,000 people successfully converted their miles, the airline says. But transfers never went through for more than 30 readers who contacted the Journal Sentinel, recounting their multiple attempts to get their transfers and accusing Frontier of stalling them and coming up with "excuses" not to grant their requests.

"Frontier was not interested in trying to resolve any problems that came up during the transfer," Dolores Greenwald of Waukesha said. "If the program did not make a clean transfer, you were out of luck. When questioned, they simply kept putting you off till the program ended. Then they could say it's over."


For those of you who don't remember, F9 offered Summit members that lived in Wisconsin a onetime opportunity to transfer miles and get Silver status on DL last summer. I jumped at the chance to change because F9 was so poor for the last few years I was really starting to dislike them. When they cut all the MKE flights, it was all I could take. DL has treated me so well; I wish I would have done this years ago. Since June of 2012, I’ve flown about 65,000 miles on DL and really like the perks.

I hope F9 survives for the employees' sake, but I don’t see how they will. Heck, they’re so behind, I still see an occasional plane with the YX logo on it, and they’ve been F9 for years now! Sad.

19 replies: All unread, jump to last
 
User currently offlineenilria From Canada, joined Feb 2008, 7036 posts, RR: 13
Reply 1, posted (1 year 6 months 1 week 1 day 19 hours ago) and read 4524 times:

Quoting IllinoisMan (Thread starter):
"If the program did not make a clean transfer, you were out of luck.

I'd be interested in knowing what that meant. Are they saying the systems in place just didn't work or that they were trying to do something exotic like move your wife's F9 miles to the husband's DL account?


User currently offlinemke717spotter From United States of America, joined Dec 2005, 2438 posts, RR: 5
Reply 2, posted (1 year 6 months 1 week 1 day 17 hours ago) and read 4245 times:

Sounds like I must've been one of the few lucky ones whose miles smoothly transferred over to DL per request. It was a great deal for sure, especially considering F9's dwindling presence at MKE.


Will you watch the Cleveland Browns and the Detroit Lions on Sunday? Only if coach Eric Mangini resigned after a loss.
User currently offlineAirframeAS From United States of America, joined Feb 2004, 14150 posts, RR: 24
Reply 3, posted (1 year 6 months 1 week 1 day 17 hours ago) and read 4140 times:

Quoting IllinoisMan (Thread starter):
I still see an occasional plane with the YX logo on it, and they’ve been F9 for years now!

Just to correct you on this for the millionth time, those planes were NEVER EVER EVER EVER EVER Frontier's. Those were always ALWAYS ALWAYS ALWAYS Republic's airplanes, owned and operated by. Please, get that fact correct.

Your hatred towards F9 continues. Just know when to stop. No one is forcing you to fly on F9.

Your beef should be towards Republic, not F9.



A Safe Flight Begins With Quality Maintenance On The Ground.
User currently offlineBoeingGuy From United States of America, joined Dec 2010, 2969 posts, RR: 7
Reply 4, posted (1 year 6 months 1 week 1 day 17 hours ago) and read 4117 times:

Quoting AirframeAS (Reply 3):
Your hatred towards F9 continues. Just know when to stop. No one is forcing you to fly on F9.

Considering the state is investigating multiple complaints, it sounds like the OP has a valid complain. He doesn't appear to just be hating F9. The state felt strong enough that they need to investigate so he apparently isn't the only one who experienced a problem.


User currently offlinemariner From New Zealand, joined Nov 2001, 24997 posts, RR: 85
Reply 5, posted (1 year 6 months 1 week 1 day 16 hours ago) and read 4036 times:
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Quoting IllinoisMan (Thread starter):
I jumped at the chance to change because F9 was so poor for the last few years I was really starting to dislike them.

Okay, I'll bite: If you disliked them for "a few years", why ddi you continue to fly with them?

It's called choice for a reason   

Quoting BoeingGuy (Reply 4):
The state felt strong enough that they need to investigate so he apparently isn't the only one who experienced a problem.

The OP doesn't say he had a problem with the miles transfer.   

mariner

[Edited 2013-01-15 15:54:00]


aeternum nauta
User currently offlinegustywinds From Armenia, joined Feb 2012, 140 posts, RR: 12
Reply 6, posted (1 year 6 months 1 week 1 day 15 hours ago) and read 3878 times:

I'm not sure what anyone can legally do. I believe Republic was very gracious to make the mileage transfer offer. There was no legal right or obligation. Maybe Republic should've given all those former YX mileage holders the finger?

I will be glad when Frontier's name stops getting dragged through the YX mud. F9 never asked for MKE.


User currently offlineMKENut From United States of America, joined Jul 2007, 699 posts, RR: 1
Reply 7, posted (1 year 6 months 1 week 1 day 14 hours ago) and read 3741 times:

Quoting gustywinds (Reply 6):
I will be glad when Frontier's name stops getting dragged through the YX mud. F9 never asked for MKE.


Shoe on the other foot... Midwest never asked for Frontier.


User currently offlinegustywinds From Armenia, joined Feb 2012, 140 posts, RR: 12
Reply 8, posted (1 year 6 months 1 week 1 day 14 hours ago) and read 3726 times:

No, Midwest never asked for Frontier. They asked for a cookie, a bail out and lo and behold, Republic owned themselves a bleeding airline. Midwest should've asked for AirTran.

Again, Republic was generous to allow Midwest mileage holders to transfer their miles to DL. They didn't have to do it, and maybe they shouldn't have.


User currently offlineAirframeAS From United States of America, joined Feb 2004, 14150 posts, RR: 24
Reply 9, posted (1 year 6 months 1 week 1 day 14 hours ago) and read 3700 times:

Quoting gustywinds (Reply 8):
Again, Republic was generous to allow Midwest mileage holders to transfer their miles to DL. They didn't have to do it

I can agree to this. I think that Republic took the high road on this, even if it meant losing business.



A Safe Flight Begins With Quality Maintenance On The Ground.
User currently offlineknope2001 From United States of America, joined May 2005, 2868 posts, RR: 30
Reply 10, posted (1 year 6 months 1 week 1 day 14 hours ago) and read 3683 times:

Here's a follow-up online posting from the newspaper. These are the most common issues reported to them:

Quote:


•More than one account: The most common problem appears to be that a customer applied for conversion of more than one Frontier Airlines account – typically an old Midwest account and a Frontier account – into one Delta Airlines account. To my knowledge, the promotion did not state a limit on how many frequent flier accounts a customer could transfer. Yet, when the customer checked, he or she was told that only one account could be transferred.
The customer then asked for their two accounts to be merged and applied again. The merger of the Frontier accounts goes through and they are told to wait up to eight weeks. The Delta conversion never happens. A representative explains this with “You tried to convert more than one account” even though this had been corrected by the second try.
Variation: Family members or spouses at the same address ask for conversions, either to the same account or to separate accounts. Conversion goes through for one, but not the other(s.) A Frontier rep claims they tried to convert multiple accounts into one account even though they didn’t.

•No explanation: The customer applies and waits eight weeks as instructed. The miles don’t show up. They ask again and a Frontier rep attempts another transfer (unless it’s past the deadline), saying the transfer is in process. Still, no miles go through. Sometimes, Frontier reps blame Delta and Delta reps blame Frontier for why the conversion failed.

•Frontier lost the record: Customer makes a conversion request and no miles show up. Customer calls Frontier to find out what happened, but the rep can’t find a record of their request. The customer tries the conversion again. Miles don’t show up.

•Missing email address: Frontier rep says there’s no email address on file, even in instances when the customer is receiving promotional emails from Frontier. The customer provides an email address, usually within the deadline, and is told the conversion request will be put in. The miles never come through.

•Wrong account number: The customer or the Frontier rep accidentally lists the wrong account number when they apply for the conversion. They re-apply before the deadline with the correct account number, but nothing happens.


From the original story, more than 61,000 people successfully converted their Frontier miles to Delta, so the huge majority of customers appear to have successfully transferred. But more than a few didn't.


User currently offlineMKENut From United States of America, joined Jul 2007, 699 posts, RR: 1
Reply 11, posted (1 year 6 months 1 week 1 day 14 hours ago) and read 3619 times:

Quoting gustywinds (Reply 8):
No, Midwest never asked for Frontier. They asked for a cookie, a bail out and lo and behold, Republic owned themselves a bleeding airline. Midwest should've asked for AirTran.

Actually I should have said "MKE never asked for Frontier". Midwest was dead when Republic took over... Plain and simple. On the other hand Frontier has never been successful outside of DEN. That is another fact. Hind sight is 20/20 but I think Midwest should have been allowed to fail without any so called help from Republic. I think things might have been a lot different today if that scenario would have played out and for the better in MKE. IMHO that is.


User currently offlineAirframeAS From United States of America, joined Feb 2004, 14150 posts, RR: 24
Reply 12, posted (1 year 6 months 1 week 1 day 13 hours ago) and read 3584 times:

Quoting MKENut (Reply 11):
I think Midwest should have been allowed to fail without any so called help from Republic. I think things might have been a lot different today if that scenario would have played out and for the better in MKE. IMHO that is.

I think had Republic let Midwest die on its own without even acquiring it and only buying F9, I think that F9 would be so much different today than it is now, IMO. The MKE failure would have never have had happened and the c-check might have still been in Denver.

Republic, IMO, should have never bought Midwest to begin with.

But then again, we can go through all of these "what if's" all day long, but the damage has already been done.



A Safe Flight Begins With Quality Maintenance On The Ground.
User currently onlinedelta2ual From United States of America, joined Dec 2007, 614 posts, RR: 1
Reply 13, posted (1 year 6 months 1 week 1 day 13 hours ago) and read 3554 times:

Quoting mke717spotter (Reply 2):
Sounds like I must've been one of the few lucky ones whose miles smoothly transferred over to DL per request.

More than a few:

Quoting knope2001 (Reply 10):
From the original story, more than 61,000 people successfully converted their Frontier miles to Delta, so the huge majority of customers appear to have successfully transferred. But more than a few didn't.

So, according to the article, 61,000 people did it and 30 are having problems? Is that correct?



From the world's largest airline-to the world's largest airline. Delta2ual
User currently offlinemariner From New Zealand, joined Nov 2001, 24997 posts, RR: 85
Reply 14, posted (1 year 6 months 1 week 1 day 13 hours ago) and read 3536 times:
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Quoting MKENut (Reply 11):
Hind sight is 20/20 but I think Midwest should have been allowed to fail without any so called help from Republic.
Quoting AirframeAS (Reply 12):
Republic, IMO, should have never bought Midwest to begin with.

But - they did.

Quoting AirframeAS (Reply 12):
But then again, we can go through all of these "what if's" all day long, but the damage has already been done.

And if it were not for Republic there wouldn't be a Frontier.

mariner



aeternum nauta
User currently offlineknope2001 From United States of America, joined May 2005, 2868 posts, RR: 30
Reply 15, posted (1 year 6 months 1 week 1 day 13 hours ago) and read 3512 times:

Quoting delta2ual (Reply 13):
Quoting knope2001 (Reply 10):From the original story, more than 61,000 people successfully converted their Frontier miles to Delta, so the huge majority of customers appear to have successfully transferred. But more than a few didn't.
So, according to the article, 61,000 people did it and 30 are having problems? Is that correct?

Yes, 61,000 successfully transferred according to the article. I personally know about a dozen personal and work friends who did this without a hitch. 30 is the number of people who contacted the newspaper when they asked to hear from people who ran into issues.

Months earlier I did have a rough time getting my YX and F9 accounts to merge cleanly, and I can imagine cases where people who did not have a clean merge into a single F9 account may have had trouble with the conversion.

I'd be curious to know how many people "transferred" miles to Southwest, too, in the offer where Southwest simply gave people as many as 50,000 RR2 points for proving they had miles on Frontier. Lots of people I know (including me) happily double dipped. Wonder if it was anywhere near the 61k who actually moved miles from F9 to DL.


User currently offlineIllinoisMan From United States of America, joined Feb 2012, 156 posts, RR: 0
Reply 16, posted (1 year 6 months 1 week 18 hours ago) and read 3026 times:

Quoting AirframeAS (Reply 3):
Just to correct you on this for the millionth time, those planes were NEVER EVER EVER EVER EVER Frontier's. Those were always ALWAYS ALWAYS ALWAYS Republic's airplanes, owned and operated by. Please, get that fact correct.

You're really splitting hairs here. Wasn't Bryan Bedford calling all the shots at YX, F9, and RW? They were all under the same umbrella, just different brand names.

Quoting mariner (Reply 5):
Okay, I'll bite: If you disliked them for "a few years", why did you continue to fly with them?

When the mileage transfer deal was announced I had 400,000 F9 miles in my account. Most of these miles were from the "good ole days", you know, when YX was still around and dinner was served on china plates was served to every passenger who had a paid ticket, including a glass or more of wine.

Quoting mariner (Reply 5):
The OP doesn't say he had a problem with the miles transfer.
Quoting knope2001 (Reply 10):
From the original story, more than 61,000 people successfully converted their Frontier miles to Delta, so the huge majority of customers appear to have successfully transferred. But more than a few didn't.

I did manage to successfully transfer my F9 miles to DL, but I do know of one person who got the "multiple accounts" crap pulled on them.

Quoting gustywinds (Reply 8):
Midwest should've asked for AirTran.

Well, at least you admit I'm right about that. Remember when all seemed "good" when YX was "rescued" from the clutches of FL? It's sad to think of how things might be today if only that merger had gone through because in my personal opinion it might've really paid dividends for MKE.


User currently offlinemariner From New Zealand, joined Nov 2001, 24997 posts, RR: 85
Reply 17, posted (1 year 6 months 1 week 18 hours ago) and read 3006 times:
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Quoting IllinoisMan (Reply 16):
When the mileage transfer deal was announced I had 400,000 F9 miles in my account. Most of these miles were from the "good ole days", you know, when YX was still around and dinner was served on china plates was served to every passenger who had a paid ticket, including a glass or more of wine.

And Midwest went bust in the process. But you said you disliked Frontier before the transfer, yet continued to fly with 'em.

Quoting IllinoisMan (Thread starter):
I jumped at the chance to change because F9 was so poor for the last few years I was really starting to dislike them.

One poor flight is enough to make me swap airlines so you seem a bit masochistic to me but hey, it takes all sorts.

mariner



aeternum nauta
User currently offlineAirframeAS From United States of America, joined Feb 2004, 14150 posts, RR: 24
Reply 18, posted (1 year 6 months 1 week ago) and read 2894 times:

Quoting mariner (Reply 14):
And if it were not for Republic there wouldn't be a Frontier.

I'm not going that direction, I was talking more specifically about Midwest. Republic should have not touched Midwest and just let Midwest die.

The F9 purchase was still going to happen anyway, with or without Midwest.

Quoting IllinoisMan (Reply 16):
You're really splitting hairs here. Wasn't Bryan Bedford calling all the shots at YX, F9, and RW? They were all under the same umbrella, just different brand names.

Still, you're wrong. Deal with it. Your rant is getting quite old. Go pick on some other airline.

[Edited 2013-01-17 08:25:19]


A Safe Flight Begins With Quality Maintenance On The Ground.
User currently offlinemke717spotter From United States of America, joined Dec 2005, 2438 posts, RR: 5
Reply 19, posted (1 year 5 months 3 weeks 4 days 11 hours ago) and read 2750 times:

Quoting knope2001 (Reply 15):
30 is the number of people who contacted the newspaper when they asked to hear from people who ran into issues.

Looks like that number turned out to be a lot bigger, but at least it looks like they're finally going to do something about it:

http://www.jsonline.com/watchdog/pi/...-complaints-4p8i2i7-188774771.html

"Faced with more than 200 consumer complaints, Frontier Airlines is now promising to take a second look at customers' problems transferring their frequent flier miles to Delta.

Meanwhile, Delta resolved at least one frequent flier's problem on Monday."



Will you watch the Cleveland Browns and the Detroit Lions on Sunday? Only if coach Eric Mangini resigned after a loss.
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