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Qatar Airways Customer Service  
User currently offlinebaldwin471 From UK - England, joined Mar 2012, 313 posts, RR: 0
Posted (1 year 11 months 1 week 4 days 4 hours ago) and read 3172 times:

Non existent. I'm fuming.

I was scheduled to fly QR76 to DOH on the 23rd en-route to BKK then onto CNX with TG. Since we've been having the 788 problems i had a feeling it might be substituted to another aircraft, which i was annoyed about since the only reason i decided to go through DOH with QR was to experience the 788. Otherwise i would've just booked TG direct to BKK then hop up to CNX.

I was looking on ExpertFlyer this morning to see what QR had scheduled to replace the 788 on my flight, but when i put in all the info no info was returned. It was blank. The 22nd also. The 21st and 24th said B77W and B788, respectively. So i went into manage my booking on the QR site and was told that one of my flights had been cancelled and to reschedule or ask for a refund.

After looking for a while i found that they had decided to book me onto QR12 which leaves an hour earlier than QR76, and is operated by the 77W. I am so annoyed by QR. Not with the fact that they replaced the 788, i can understand it being grounded after recent events, but the fact that they just booked me onto another flight without so much as a text. No call, no email, nothing.

I bet a lot of people who are expecting to be leaving LHR at 15:30 on the 23rd will be in for a shock when they arrive at the airport and are told that their flight leaves at 14:10 now!

The site could be clearer also. It should have a big 'CANCELLED' over the flight that has been cancelled, instead they just put the new flight above it. You only know it's been cancelled when you try to select seats and it says "Seat selection is not available on this flight".

Qatar Airways, sort yourself out.

I'll still do my TR, but more than likely it will contain four legs on a QR 77W and no 788  

8 replies: All unread, jump to last
 
User currently offlineHywel From Malaysia, joined Apr 2008, 814 posts, RR: 3
Reply 1, posted (1 year 11 months 1 week 4 days ago) and read 3140 times:

Are you sure they didn't try to email you - check your spam folder perhaps? They changed the schedule of my flight (I saw it first on GDS) and they emailed me 24 hours later. When I eventually cancelled the flight due to the new timing being inconvenient, they put a full refund on my credit card in less than 2 working days too, which is hugely impressive. I'd rate their customer service as being excellent  

User currently offlinebaldwin471 From UK - England, joined Mar 2012, 313 posts, RR: 0
Reply 2, posted (1 year 11 months 1 week 4 days ago) and read 3136 times:

Quoting Hywel (Reply 1):

Are you sure they didn't try to email you - check your spam folder perhaps? They changed the schedule of my flight (I saw it first on GDS) and they emailed me 24 hours later. When I eventually cancelled the flight due to the new timing being inconvenient, they put a full refund on my credit card in less than 2 working days too, which is hugely impressive. I'd rate their customer service as being excellent  

Nope. Nothing at all. No call, text, or email. Ridiculous.


User currently offlinetoobz From Finland, joined Jan 2010, 810 posts, RR: 0
Reply 3, posted (1 year 11 months 1 week 3 days 11 hours ago) and read 3080 times:

Why don't you just ask for a refund and take TG?

User currently offlineFallap From Denmark, joined Jan 2009, 367 posts, RR: 0
Reply 4, posted (1 year 11 months 1 week 3 days 7 hours ago) and read 3052 times:

I experienced the same thing with Austrian Airlines in 2011 when flying CPH-VIE-AMM

They cancelled our first flight from CPH to VIE, and when the check-in machine in CPH only printed one boardingcard. We were very confused. Instead we were send on a dreadfull trip to LHR with SAS, and then after a terrible 5 hour connection, we continued with BMI.

Worst flight ever!

We didn't recieve any emails, calls or text etc.

[Edited 2013-01-19 07:51:21]

User currently offlineHywel From Malaysia, joined Apr 2008, 814 posts, RR: 3
Reply 5, posted (1 year 11 months 1 week 3 days 4 hours ago) and read 3030 times:

Quoting baldwin471 (Reply 2):
Nope. Nothing at all. No call, text, or email. Ridiculous.

Did you have your mobile number in the PNR?


User currently offlinebaldwin471 From UK - England, joined Mar 2012, 313 posts, RR: 0
Reply 6, posted (1 year 11 months 1 week 3 days 2 hours ago) and read 3016 times:

Quoting toobz (Reply 3):
Why don't you just ask for a refund and take TG?

Because that would've meant spending £100 for the cancellation fee, then forking out £950 to TG because the flight is so close in date.


User currently offlinetoobz From Finland, joined Jan 2010, 810 posts, RR: 0
Reply 7, posted (1 year 11 months 1 week 2 days 13 hours ago) and read 2972 times:

ahhh gotcha. well I hope the flight with QR turns out better than the service on the ground! I've never flown QR but have heard good things.

User currently offlinereifel From Germany, joined Feb 2005, 1384 posts, RR: 1
Reply 8, posted (1 year 11 months 3 days 9 hours ago) and read 2797 times:

This is really strange. Usually this is automated anyway and you should have received an e-mail. Maybe didn't they had your e-mail adress on file? Did you booked through a offline or online travel agency? That could be a reason, as then the travel agency would have had to inform you...

As to the grounding, well this happens. It's really not QR's fault and an aircraft type is never guaranteed. Although I can perfectly understand that one would book an airline specifically for that reason.


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