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How Is Finnair?  
User currently onlineMSYtristar From United States of America, joined Aug 2005, 6526 posts, RR: 51
Posted (1 year 6 months 1 week 3 days ago) and read 3093 times:

It looks like I'll be doing JFK-HEL-LHR on Finnair in a couple of weeks.

JFK-HEL on the A333 and then HEL-LHR on an A319. Both flights in Y.

As far as European carriers go, I've been on BA, AF, and LH. Would AY compare favorably to these in terms of service?

I'm looking forward to my flights on a new airline.

18 replies: All unread, jump to last
 
User currently offlinetoobz From Finland, joined Jan 2010, 768 posts, RR: 0
Reply 1, posted (1 year 6 months 1 week 2 days 22 hours ago) and read 3060 times:

I think you will enjoy your AY flights. I've had nothing but good experiences on them. This coming from someone that has lived in the US for the past 20 years and flown on US domestic airlines. Compared to them, they are very good. Service is typical Finnish..very professional, not much chit chat from the cabin crew but service is efficient. Drink runs are frequent. Food is hit or miss. On the LHR-HEL run you will most likely get a cold sandwich and a few drink runs. Haven't honestly flown AY on longhaul recently.
In short, AY is punctual, professional and very textbook. You will have a good flight with them  
And HEL airport is one of the best in Europe to connect in.


User currently onlineHOONS90 From Malaysia, joined Aug 2001, 3001 posts, RR: 53
Reply 2, posted (1 year 6 months 1 week 2 days 21 hours ago) and read 3057 times:
AIRLINERS.NET CREW
CHAT OPERATOR

Excellent airline with a very neat and easy to navigate hub. Seat comfort on the A330 is great and the AVOD system has an acceptable variety of movies to choose from. Food however isn't their strongest point. Cabin crew are very polite and professional.

Helsinki Vantaa Airport is one of my favorites in Europe and you'll enjoy transiting there. The Finnair lounge accepts cash if you want to pay a visit.



The biggest mistake made by most human beings: Listening to only half, understanding just a quarter and telling double.
User currently onlineHOONS90 From Malaysia, joined Aug 2001, 3001 posts, RR: 53
Reply 3, posted (1 year 6 months 1 week 2 days 21 hours ago) and read 3054 times:
AIRLINERS.NET CREW
CHAT OPERATOR

Quoting toobz (Reply 1):
On the LHR-HEL run you will most likely get a cold sandwich and a few drink runs

I flew that sector a couple of years ago and got a hot meal that consisted of pasta and chicken. If that's no longer the case then I guess things do really change quickly in this industry!



The biggest mistake made by most human beings: Listening to only half, understanding just a quarter and telling double.
User currently offlinetoobz From Finland, joined Jan 2010, 768 posts, RR: 0
Reply 4, posted (1 year 6 months 1 week 2 days 21 hours ago) and read 3053 times:

Hoon...honestly haven't flown LHR-HEL in a while either but do AMS-HEL quite a bit and it's a cold sandwich. Maybe the catering from LHR is better!

User currently offlinetoobz From Finland, joined Jan 2010, 768 posts, RR: 0
Reply 5, posted (1 year 6 months 1 week 2 days 21 hours ago) and read 3050 times:

Here I found a TR from 2012 LHR-HEL

Flying On Finnair's A321 (LHR-HEL-LHR) (by 9V-SVC Jun 21 2012 in Trip Reports)?threadid=219846&searchid=220806&s=Finnair#top


User currently onlineHOONS90 From Malaysia, joined Aug 2001, 3001 posts, RR: 53
Reply 6, posted (1 year 6 months 1 week 2 days 21 hours ago) and read 3045 times:
AIRLINERS.NET CREW
CHAT OPERATOR

Quoting toobz (Reply 5):

Thanks for the link!

Sad to see them do away with hot meals short haul, but still better than what other airlines serve in other continents, I guess.

This is what they served when they still had hot meals on LHR-HEL only two years ago:

http://i125.photobucket.com/albums/p55/hl7534/IMG_5208.jpg

Not the best meal I've had but still an A for effort!



The biggest mistake made by most human beings: Listening to only half, understanding just a quarter and telling double.
User currently offlineHELyes From Finland, joined Oct 2010, 893 posts, RR: 1
Reply 7, posted (1 year 6 months 1 week 2 days 20 hours ago) and read 3040 times:

Hi,

I agree what said above, I think you can expect a nice clean cabin on A333, ok seat comfort and a professional, attentive crew but yes, small talk isn't a Finnish thing  

Food is their weak point, though I like their new sandwiches on short hauls. They have AVOD on A333/343 but the film selection is rather limited, and better bring your own headset.
I would say Finnair offers a solid mid-range product.

HEL is designed for transit passengers so hardly any problems there, you don't even need to leave the non-Schengen terminal.

[Edited 2013-01-21 19:07:52]

User currently offlineB747forever From Sweden, joined May 2007, 17053 posts, RR: 10
Reply 8, posted (1 year 6 months 1 week 2 days 16 hours ago) and read 2995 times:

Flying JFK-HEL-LHR is quite a backtrack. Why not go direct with BA?

[Edited 2013-01-21 23:07:38]


Work Hard, Fly Right
User currently onlineplaneguy727 From United States of America, joined Mar 2007, 1240 posts, RR: 1
Reply 9, posted (1 year 6 months 1 week 2 days 9 hours ago) and read 2934 times:

Quoting B747forever (Reply 8):
Flying JFK-HEL-LHR is quite a backtrack. Why not go direct with BA?

Finnair has been offering some great Y class fares from NYC as of late. A coworker just booked the same because Finnair was hundreds less expensive than anyone else, even lower than Icelandair.

For some the cost savings provide greater value than the added time.



I want to live in an old and converted 727...
User currently onlineMSYtristar From United States of America, joined Aug 2005, 6526 posts, RR: 51
Reply 10, posted (1 year 6 months 1 week 2 days 4 hours ago) and read 2890 times:

First off, thanks for the replies. Very helpful!

Quoting B747forever (Reply 8):
Flying JFK-HEL-LHR is quite a backtrack. Why not go direct with BA?

I've never flown on AY before and I've never been to the HEL airport. Basically I'm doing it to add a new airline and airport to my list.

This is actually part of a MSY-MIA-JFK-HEL-LHR-LAX-DFW-MSY mileage run on AA, AY, and BA. I won't be staying overnight in any of the cities...just traveling straight through. Should be fun.  


User currently offlineFallap From Denmark, joined Jan 2009, 284 posts, RR: 0
Reply 11, posted (1 year 6 months 1 week 2 days 2 hours ago) and read 2871 times:

I flew with Finnair CPH-HEL-HKG back in 2011. On the A319 and A340-300 (Old livery ya!)

And it was very good! The seats was very comfortable and with VERY generous recline. The IFE had a standard selection of movies and tv shows, no outlets sadly.

Food was so so, it kept me alive I guess.

Here is some photos:

http://sphotos-c.ak.fbcdn.net/hphotos-ak-snc6/285406_10150267670737585_4499254_n.jpg

http://sphotos-a.ak.fbcdn.net/hphotos-ak-snc6/198861_10150122469042585_5057742_n.jpg


User currently offlineB747forever From Sweden, joined May 2007, 17053 posts, RR: 10
Reply 12, posted (1 year 6 months 1 week 1 day 22 hours ago) and read 2836 times:

Quoting planeguy727 (Reply 9):
A coworker just booked the same because Finnair was hundreds less expensive than anyone else, even lower than Icelandair.

I doubt that AY can make any money on such cheap tickets.

Quoting MSYtristar (Reply 10):
This is actually part of a MSY-MIA-JFK-HEL-LHR-LAX-DFW-MSY mileage run on AA, AY, and BA. I won't be staying overnight in any of the cities...just traveling straight through. Should be fun.

That is quite a mileage run! Will you be able to check in for all your flights at MSY?

[Edited 2013-01-22 17:24:54]


Work Hard, Fly Right
User currently onlineMSYtristar From United States of America, joined Aug 2005, 6526 posts, RR: 51
Reply 13, posted (1 year 6 months 1 week 1 day 22 hours ago) and read 2831 times:

Quoting B747forever (Reply 12):
That is quite a mileage run! Will you be able to check in for all your flights at MSY?

I doubt it. It would be nice though. The computer system might not be able to even comprehend what I'm doing lol

Quoting Fallap (Reply 11):
Here is some photos:

Thanks for the pics!


User currently offlineHELyes From Finland, joined Oct 2010, 893 posts, RR: 1
Reply 14, posted (1 year 6 months 1 week 1 day 20 hours ago) and read 2816 times:

Found a couple of pics:

AY A333 Y-class seats:


AY A333 Y-cabin:


AY A320 seats:


AY A333 New Business Class seat:


User currently offlineB747forever From Sweden, joined May 2007, 17053 posts, RR: 10
Reply 15, posted (1 year 6 months 1 week 1 day 17 hours ago) and read 2804 times:

Quoting MSYtristar (Reply 13):
I doubt it. It would be nice though. The computer system might not be able to even comprehend what I'm doing lol

Is the ticket booked as a roundtrip to LHR?



Work Hard, Fly Right
User currently offlineFDH From Canada, joined Sep 2001, 104 posts, RR: 0
Reply 16, posted (1 year 6 months 6 days 22 hours ago) and read 2701 times:

Flew them last year JFK-HEL-OSL r-t. Really enjoyed the flights, real good fare, and transiting through HEL is really easy and relaxing.

FDH


User currently onlineMSYtristar From United States of America, joined Aug 2005, 6526 posts, RR: 51
Reply 17, posted (1 year 6 months 5 days 7 hours ago) and read 2605 times:

Quoting B747forever (Reply 15):
Is the ticket booked as a roundtrip to LHR?

It's actually booked roundtrip to HEL.

Quoting HELyes (Reply 14):
Found a couple of pics:

Nice pics. Love the look of the cabins.

Quoting FDH (Reply 16):
Flew them last year JFK-HEL-OSL r-t. Really enjoyed the flights, real good fare, and transiting through HEL is really easy and relaxing.

Thanks for the feedback. I wish the 9th would hurry up and get here!

[Edited 2013-01-26 08:44:23]

User currently offlinen729pa From UK - England, joined Jan 2011, 391 posts, RR: 0
Reply 18, posted (1 year 5 months 3 weeks 4 days 5 hours ago) and read 2352 times:

Thanks for this interesting info on AY, as I'd like to try them to HEL this year (from LHR) and have a look around the city too at the same time. AY have alwas struck me as a pretty good airline and well run. They offer some of cheapest fares to the Far East too, so it's interesting to see the comments. I will also look forward to my first AY flight later in the year.

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