Atir101 From UK - England, joined Feb 2013, 14 posts, RR: 0 Posted (3 months 2 days 1 hour ago) and read 1431 times:
Dear fellow airliners.net members
I am newbie on this forum but i have been following airliners.net since 1999 i think. I have created this account today for asking your help with my dissertation/thesis survey. I have in advance asked for permission from moderators to post this survey. I would be really thankful to all of you if you can please fill out this survey as you guys are the best source and with a lot of aviation knowledge. I intend to keep survey online for 2 weeks. After this to compensate for your time and help i am going to do a prize draw for all the participants for an amazon electronic gift certificate in local currency of the participant. Topic is limited to European routes, airlines and users.
The topic is "Measuring customer satisfaction & service quality in airlines".
Survey has 14 questions out of which 12 are multiple choice and 2 are open end questions.
Survey is anonymous but i would like you to post your username/name and saying completed in reply to this post after you have completed the survey. Like this i will be able to enter your name in the draw.
I would also take this opportunity to say HELLO to everyone and thank you for your kind help .
foppishbum From Taiwan, joined Mar 2006, 737 posts, RR: 0 Reply 2, posted (3 months 2 days ago) and read 1416 times:
Welcome and Good Luck with your dissertation!
I've only been to Europe once on BA so I wouldn't be good data. Too bad my thesis relates to major depressive disorder or else Airliners.net would be a great place for convenient sampling.
planeguy727 From United States of America, joined Mar 2007, 1066 posts, RR: 1 Reply 9, posted (3 months 1 day 21 hours ago) and read 1337 times:
Completed.
A couple of thoughts:
You might consider a skip logic initial screening question to remove potential respondents that don't meet your intended participant criteria (travel in europe). While I live in NYC, I have traveled quite a bit in Europe this past 12 months so I replied.
Question 10 is a double barreled question. You are requesting one answer to two difference questions (1 - searching, 2 - buying). It is possible for individuals to use one source for searching and another for buying (happens frequently with ITA, Kayak, Hipmunk, etc.).
Gender question - not everyone falls into the gender binary (F/M). Some by self-identity, some by biology.
Age - could also contain a logic element - if your plan is to exclude those under 20, have the option but if chosen would direct to a disqualification page.
It appears to be configured to note IP addresses to prevent multiple replies from a single computer. This may limit responses from users in share computer environments.
Forgive me if I am being too specific. I teach research methods courses for graduate students and conduct a good amount of research myself.
Roseflyer From United States of America, joined Feb 2004, 8740 posts, RR: 52 Reply 10, posted (3 months 1 day 21 hours ago) and read 1333 times:
Just completed.
I think your income ranges are a bit narrow.
Your airline choice is very narrow. I understand you are from Europe, but many people here are international travelers and you completely ignore the 4 largest airlines in the world based on passenger count.
If you have never designed an airplane part before, let the real designers do the work!
atir101 From UK - England, joined Feb 2013, 14 posts, RR: 0 Reply 19, posted (3 months 1 day 9 hours ago) and read 1246 times:
planeguy727
Thank you for completing survey and even a bigger thank you for giving some feedback .
For now i want everyone to fill out the survey as i want to take different views from different angles and i do have a the option of disregarding information which is irrelevant to study after the survey has been completed.
Age im not sure how many members here are under 20 and how many of them fly frequently thats the reason i did not have that option.
Gender is important for me as i am comparing male and female passengers and their views on service quality. As there are many female business travellers who are often ignored or put onto low priority by airlines. Till now no female has filled out the survey LOL.
About question 10 thank you for pointing it out and i will be rectifying that
IP address thing im not sure so do you think i should turn it off? i didnt even know there was such a feature on survey to be honest.
And to ALL MEMBERS who have filled out the survey till now THANK YOU SOO MUCH!! you have no idea how much your help means to me and im more than thankful to you all.
Thanks for the feedback. I understand that the top biggest airlines are from the north american region but im restricted by my word count so i cant have 4 big american airlines. Thats why i had to narrow it down to european region only. I have only 11000 words to play with which to be honest is not a lot .
About pay scale you reckon it should be more? i just chose these brackets as these are the average brackets for UK.
planeguy727 From United States of America, joined Mar 2007, 1066 posts, RR: 1 Reply 24, posted (3 months 10 hours ago) and read 1145 times:
Quoting atir101 (Reply 19): IP address thing im not sure so do you think i should turn it off? i didnt even know there was such a feature on survey to be honest.
Most online survey tools offer an option to prevent repeat responses from the same computer, facilitated either by cookies or by IP tracking. This can be helpful if a researcher is concerned about someone repeatedly completing a survey.
I work at a University and we disable this feature because many students complete surveys from computer labs and thus more than one person might try to do the survey from the same machine. Instead I use alternate methods to prevent repeat survey entries.
Happy to talk more about it if needed.
BTW - changing questions after data collection has started is never recommended in survey research
Changing questions i figured that yea cant change now. So i only added a couple more airlines to the list. I have already received a very good response thanks to guys here on airliners.net and businesstraveller.com. so i think ip issue does not need to be addressed anymore. Just now somehow i get more female input that would be amazing so really hoping for that number to go up.
i appreciate your help and cant thank you and rest of the members enough
I intend to post all the results of the survey once completed, so that you guys can also
Roseflyer From United States of America, joined Feb 2004, 8740 posts, RR: 52 Reply 29, posted (2 months 4 weeks 1 day 23 hours ago) and read 1098 times:
Quoting atir101 (Reply 20):
About pay scale you reckon it should be more? i just chose these brackets as these are the average brackets for UK.
The average income of people who fly is far higher than the average income of those who do not. Aviation is still a luxury item, so those in the bottom half of the income brackets almost never fly (other than students) for leisure, and are people less likely to be employed in a profession that requires business travel. I expect this to show up in your data, although the bias towards younger people on A.net won't reflect the actual population. A.net like any internet site is more heavily trafficked by a younger audience, which by default has low personal income, but still travels. I personally achieved Star Alliance Gold Status flying back and forth to college 10 years ago, even though I didn't have a dime to my name. I'm just pointing out some skewness that you may find in your dissertation. I remember mine for my masters degree and I faced similar problems.
Quoting atir101 (Reply 20):
Thanks for the feedback. I understand that the top biggest airlines are from the north american region but im restricted by my word count so i cant have 4 big american airlines. Thats why i had to narrow it down to european region only. I have only 11000 words to play with which to be honest is not a lot .
A.net is worldwide, so more people fly on the US airlines than any other, which is going to make your Other column distort any useable results from that question. Of the 10 biggest airlines, 5 are in the US, 2 in China and 3 in Europe, although you don't get many Chinese A.net users.
If you have never designed an airplane part before, let the real designers do the work!
I totally understand that but as i mentioned i had to focus on one region and if i had selected american carriers then i had to talk about how aviation sectors works in USA which would make me go over my word limit considerably. all of the info you are giving me is very good as im going to use it for my limitations part. Thank you
cjg225 From United States of America, joined Feb 2013, 168 posts, RR: 0 Reply 38, posted (2 months 3 weeks 6 days 1 hour ago) and read 926 times:
Completed.
Good luck with your dissertation. It's good that you reached out to the a.net community like this. I haven't had the need to do data collection or interviews like this for my aviation-related seminar paper, but having a resource like a.net is great if even just for seeing what the news is and opinions are (I read a lot of topics on the EU ETS uproar for my seminar paper last semester; great discussions).
atir101 From UK - England, joined Feb 2013, 14 posts, RR: 0 Reply 45, posted (2 months 3 weeks 5 days 2 hours ago) and read 850 times:
Thank you ALL for completing survey . A couple more days and i will be pulling the survey out . I will post the results as soon as i take it off. I will also be doing the draw soon and announce the winner in due course. A BIG Thank you to all once again
atir101 From UK - England, joined Feb 2013, 14 posts, RR: 0 Reply 49, posted (2 months 3 weeks 2 days 7 hours ago) and read 751 times:
Thank you so much guys for completing the survey i am pulling the survey out now. I will be posting the report tonight or in the morning sometime. And will also carry out the draw over the weekend. You guys have been an exceptional help and i cant thank you all enough . Have good day/evening & good luck for draw. Please continue to check this thread for results and the draw winner
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