Sponsor Message:
Travel Polls & Prefs Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
US Airlines Product And Customer Service Improving  
User currently offlinesankaps From United States of America, joined Jan 2008, 2255 posts, RR: 2
Posted (1 year 5 months 3 weeks 3 days 17 hours ago) and read 2683 times:

As I live in the UK these days, I typically fly non-US airlines for most of my travel. My memories of US airlines were of the dark days post 9/11, when product was cut to the bone and snarly, paranoid frontline employees seemed to be the new normal across airlines.

So imagine how pleasantly surprised I was to experience the complete opposite on my just-concluded trip to the US! I flew Delta in economy LHR-MSP-DFW-JFK-LHR, American JFK-LAX and SEA-JFK, and AS LAX-SEA. The AA and AS flights were in First Class.

On all of my flights across all three airlines, I came across cheerful, helpful, service-oriented staff both on the ground and in the air. A delay on Delta's MSP-DFW flight was handled superbly on-the-ground, with refreshments served at the gate, on in air with the bar thrown open to all inflight, etc. Internet conntectivity on all domestic flights that worked well. Decent meals in FC with baked-on-board warm cookies and milk service. AC power outlets. Modern AVOD equipment and new cabins on DL's refurbished 767-300ERs across the pond. Cheerful TSA staff, even at JFK! Pinch me, I must be dreaming, I thought!

But it was real, and I was impressed. Maybe I was just very lucky. Frankly I found the experience to be much more pleasant than what I typically experience in Europe. I guess it proves even more that the few bad apples on power trips really give the rest a bad rap. Hopefully those get weeded out and become rarer and rarer in the days ahead. And well done, Delta, American, and Alaska!

Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
US Airlines And Premium Service posted Sun Nov 20 2011 16:03:53 by ATL
Best Customer Service With US Airlines? posted Sun Aug 14 2005 04:39:25 by KC135TopBoom
Best And Worst US Airlines Of 2011 posted Fri Jan 6 2012 16:50:38 by mattya9
Saudi Airlines Configuration And Service To JFK posted Tue Mar 30 2010 21:20:35 by willyj
US Airlines And First Class posted Tue May 31 2005 01:40:13 by N270FT
Turkish Airlines IAH-IST New Service Promo $599r/t posted Tue Jan 22 2013 20:06:32 by GEsubsea
Qatar Airways Customer Service posted Fri Jan 18 2013 10:18:04 by baldwin471
US Airlines: No Lounge Access For Paid F? posted Wed Aug 22 2012 12:29:01 by questions
Facebook Groupies Of US Airlines posted Tue Jan 31 2012 15:59:02 by LXa332
What Are Your Thoughts On US Airlines? posted Wed Nov 16 2011 19:59:38 by 747400sp