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Survey - Customer Loyalty In The Airline Industry  
User currently offlineswissgabe From Switzerland, joined Jan 2000, 5266 posts, RR: 33
Posted (1 year 4 months 2 weeks 1 day 4 hours ago) and read 3230 times:

Dear a.net-friends, I would appreciate if you could help me to conduct a survey about customer loyalty in the airline industry for my thesis. I would be more than glad to share the results here or to anyone who is interested in it. Thanks a lot for your kind help  http://freeonlinesurveys.com/s.asp?sid=5dt0y5cbw2dx02t189380


Smooth as silk - Royal Orchid Service /// Suid-Afrikaanse Lugdiens - Springbok
16 replies: All unread, jump to last
 
User currently offlinePI4EVER From United States of America, joined May 2009, 641 posts, RR: 2
Reply 1, posted (1 year 4 months 2 weeks 1 day 4 hours ago) and read 3227 times:
Support Airliners.net - become a First Class Member!

I hope my response on the survey is helpful. I responded based on loyalty to 2 specific airlines, one in which I hold top tier status from flying 100K+ miles per year, and because both treat me well and demonstrate an appreciation for my business.


watch what you want. you may get it.
User currently offlineswissgabe From Switzerland, joined Jan 2000, 5266 posts, RR: 33
Reply 2, posted (1 year 4 months 2 weeks 1 day 4 hours ago) and read 3220 times:

Thanks a lot PI4EVER, your help is highly appreciated!


Smooth as silk - Royal Orchid Service /// Suid-Afrikaanse Lugdiens - Springbok
User currently offlineairlineanorak From United Kingdom, joined Sep 2007, 85 posts, RR: 0
Reply 3, posted (1 year 4 months 2 weeks 1 day 2 hours ago) and read 3209 times:

Just completed the survey. Good luck with your thesis!  

User currently offlineOA260 From Ireland, joined Nov 2006, 26845 posts, RR: 58
Reply 4, posted (1 year 4 months 2 weeks 1 day 2 hours ago) and read 3203 times:

Completed. Good luck with it  

User currently offlineairtrainer From Belgium, joined Aug 2003, 1557 posts, RR: 12
Reply 5, posted (1 year 4 months 2 weeks 1 day 1 hour ago) and read 3194 times:

Quoting airlineanorak (Reply 3):
Quoting OA260 (Reply 4):

What they said  



Life is short : eat dessert first !
User currently offlineIAHFLYR From United States of America, joined Jun 2005, 4790 posts, RR: 22
Reply 6, posted (1 year 4 months 2 weeks 21 hours ago) and read 3167 times:

What they all said!  


Any views shared are strictly my own and do not a represent those of any former employer.
User currently onlineRyanairGuru From Australia, joined Oct 2006, 5177 posts, RR: 4
Reply 7, posted (1 year 4 months 2 weeks 21 hours ago) and read 3162 times:

All done, but I was disappointed to see that Qantas Frequent Flyer wasn't a listed option  


Worked Hard, Flew Right
User currently offlineswissgabe From Switzerland, joined Jan 2000, 5266 posts, RR: 33
Reply 8, posted (1 year 4 months 2 weeks 14 hours ago) and read 3144 times:

Quoting RyanairGuru (Reply 7):
All done, but I was disappointed to see that Qantas Frequent Flyer wasn't a listed option

I'm so sorry about that hehe - thanks!

Quoting OA260 (Reply 4):
Completed. Good luck with it  
Quoting airlineanorak (Reply 3):

Just completed the survey. Good luck with your thesis!  

thanks a lot!



Smooth as silk - Royal Orchid Service /// Suid-Afrikaanse Lugdiens - Springbok
User currently offlineb2319 From China, joined Jan 2013, 145 posts, RR: 0
Reply 9, posted (1 year 4 months 2 weeks 8 hours ago) and read 3112 times:

Just completed the survey, which I generally found to be well-constructed.

However, I think punctuality is a much more relevant differentiator than safety record, so I mentioned this in the comments box.

All the best with the thesis, and I hope, the award of an academic qualification somewhere down the line!

Regards

B-2319


User currently offlineIcarus75 From France, joined Oct 2003, 796 posts, RR: 0
Reply 10, posted (1 year 4 months 2 weeks 7 hours ago) and read 3106 times:

Survey completed but I have a suggestion : why didn't you add a "premium economy" within your travel classes?
I travel in this class all the time. As it is not Business, I checked Economy in your survey



Flying is amazing!
User currently offlineswissgabe From Switzerland, joined Jan 2000, 5266 posts, RR: 33
Reply 11, posted (1 year 4 months 1 week 6 days 8 hours ago) and read 3043 times:

Quoting b2319 (Reply 9):
However, I think punctuality is a much more relevant differentiator than safety record, so I mentioned this in the comments box.
Quoting Icarus75 (Reply 10):
Survey completed but I have a suggestion : why didn't you add a "premium economy" within your travel classes?
I travel in this class all the time. As it is not Business, I checked Economy in your survey

thanks a lot for your feedback. I have added the premium economy class into the survey as well



Smooth as silk - Royal Orchid Service /// Suid-Afrikaanse Lugdiens - Springbok
User currently onlinePITingres From United States of America, joined Dec 2007, 1121 posts, RR: 13
Reply 12, posted (1 year 4 months 1 week 5 days 8 hours ago) and read 2995 times:

Done. One note, perhaps quantify "cheaper price" a bit, I'll consider price but for me it has to be a significant percentage (say 10% or more, or at least $100). I won't change for a $5 price difference.


Fly, you fools! Fly!
User currently offlineEL-AL From Israel, joined Oct 2001, 1292 posts, RR: 5
Reply 13, posted (1 year 4 months 1 week 5 days 4 hours ago) and read 2974 times:

I wanted to, but I failed to find israel on the nationality list


"In our country, those who do not believe in miracles are irrational" - David Ben Gurion.
User currently offlineswissgabe From Switzerland, joined Jan 2000, 5266 posts, RR: 33
Reply 14, posted (1 year 4 months 1 week 4 days 13 hours ago) and read 2936 times:

Quoting EL-AL (Reply 13):

I wanted to, but I failed to find israel on the nationality list

I copied the list from internet. I had a few problems with that already. Israel been added, but I had to put it at the end of the list because it would move the countries around. Sorry about that.

Quoting PITingres (Reply 12):
Done. One note, perhaps quantify "cheaper price" a bit, I'll consider price but for me it has to be a significant percentage (say 10% or more, or at least $100). I won't change for a $5 price difference.

good point, I will put that remark into the analysis for sure.



Smooth as silk - Royal Orchid Service /// Suid-Afrikaanse Lugdiens - Springbok
User currently offlinejumpjets From United Kingdom, joined Apr 2012, 790 posts, RR: 0
Reply 15, posted (1 year 4 months 1 week 4 days 13 hours ago) and read 2936 times:

Hi - just completed the survey - my 3 biggest factors are schedule; space [I'm 6'3/1.9m and broad shouldered] and price.

User currently offlinephotoshooter From Belgium, joined Feb 2010, 454 posts, RR: 20
Reply 16, posted (1 year 4 months 1 week 4 days 9 hours ago) and read 2918 times:
AIRLINERS.NET CREW
HEAD SUPPORT

I filled in the survey, well done!

Niek B.



'A lie gets halfway around the world before the truth has a chance to get its pants on.' - Winston Churchill
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