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CDG And The Lack Of Priority For Short Connections  
User currently offlineFallap From Denmark, joined Jan 2009, 325 posts, RR: 0
Posted (1 year 6 months 1 week 3 days 15 hours ago) and read 4835 times:

Hello everyone! I hope you've had a great march. I just got back from one month in Mexico and Peru, and of course a bunch of trip reports will follow, I won't reveal too much - but here is something to be looking forward to:

The Upper Deck on coach with AF
Peruvian domestic with a B732 from 1979
And sitting next to a child family from HELL on a Copa Airlines flight to PTY + violations of safety standard laws.

But back to my topic.

On February the 28th. My mother and I was transferring in CDG airport from CPH to MEX. We only had a short connection-time of 1 hour and 45 min. Which was actually a mere 30 min. when counting delays and the fact that long hauls board 1 hour before departure!

After leaving the AF A318 we were heading towards the immigration-lines with rocket speed. 7

But oh what HORROR awaited us! The line was HUGE! I estimated roughly 500 people in line for around 6 counters!

We tried to stand in the line, but it moved very slowly, and at a pace that would mean that we wouldn't make our flight to MEX. I noticed that the Sky Priority line were completely empty, and I approached a staff member, and the conversation wen't roughly like this:

Me: "Bonjour, our flight leaves in just 40 min. Could we please use the priority line?"
CDG Staff member: "Are you flying business or first, or have a Skyteam elite status?"
Me: "No, but we don't have much time left"
CDG Staff member: "Well you'll just have to go back in the line like everybody else"

Well, if you piss on me, you are pissing in headwind!

But having the alibi of having approached the staff member, the other passengers standing in the atrocious line didn't say a word - When my mother and I jumped under the fence and double-marched down the priority lane and got trough without the staff member noticing!

I would also like to add that upon boarding the upper deck of the AF 744, I noticed that at least 7 seats remained empty for the entire flight. And I'm pretty sure that those poor bastards were still standing in that line when we arrived in MEX 12 hours later :-/

Me and my mother 1 - CDG Airport 0

What would you have done in that situation? And do you think the actions of my mother and I were wrong?

Thanks in advance

- Philip

22 replies: All unread, jump to last
 
User currently offlineTheCommodore From Australia, joined Dec 2007, 2874 posts, RR: 8
Reply 1, posted (1 year 6 months 1 week 3 days 12 hours ago) and read 4802 times:

Quoting Fallap (Thread starter):
CDG Staff member: "Well you'll just have to go back in the line like everybody else"

I have had more or less the same experience in CDG traveling to Moscow from AMS a few years back.

In fact we missed our connection, because of the long long lines and what I can only say was some of the rudest airport staff Ive even encountered.

People were trying to ascertain directions for new bookings/information, and quite frankly the staff couldn't give a S--T

From that day on I made the decision NEVER to go through CGD again.

One other thing I noticed while waiting for my new connecting flight was, that there is hardly any public seating throughout the terminal. People were lying/seated all over the floors, propped up against walls etc

Pathetic facilities for such a busy hub.



Flown 905,468 kms or 2.356 times to the moon, 1296 hrs, Longest flight 10,524 kms
User currently offlineAirAfreak From United States of America, joined Apr 2012, 724 posts, RR: 0
Reply 2, posted (1 year 6 months 1 week 3 days 10 hours ago) and read 4794 times:
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Hello there!

I am a Skyteam Elite Plus Passenger and I have experienced the connection horror of CDG2 as you and many other people have experienced. So, I can offer this suggestion to you and to others that hopefully will read my reply and take extra effort to do as I have chosen to do when CDG is concerned: 1h45min would generally be perceived as plenty of connection time for most passengers that travel. With CDG, you must choose the earlier option to leave CPH to allow plenty of time in the event of delays. For example, if you have a flight leaving CPH at 6:10am with a 4 hour connection in CDG versus a flight leaving at 8:30am with a 90 minute connection, choose the 4-hour connection. This will allow seamless and stress-free travel within CDG. This will minimize baggage misconnect as well.

It only took one time for me to learn my lesson and trust me, I have never had any further issues whatsoever at CDG. I am also blessed with 2-3 daily flights to LAX depending on the season and this gives me greater flexibility.

And I would like to add, 4 hours may seem long and excessive, however, the whole travel experience can be really enjoyable. Think about the architecture, dining, and airplane spotting in CDG!!!! It really is a great airport when you control IT, instead of IT controlling YOU. =]

Finally, we all travel for different reasons and have to be at a certain place at a certain time whether for work or for a wedding, funeral, etc... You still need to plan accordingly and plan for the worst if you transit in such places as CDG. Maybe the fare was lower versus paying maybe 70 euros more for an easier transit in MAD, for example, but this is what we all suffer for as a consequence when choosing money over peace of mind. Not always a luxury for everyone, but it's just our reality for any person relying on other modes of transportation sans a bicycle. =]

Bon Voyage,

AirAfreak



Do you lead an Intercontinental life?
User currently offlineFallap From Denmark, joined Jan 2009, 325 posts, RR: 0
Reply 3, posted (1 year 6 months 1 week 2 days 23 hours ago) and read 4745 times:

Thanks for your reply AirFreak and TheCommodore

AirFreak: We did have the option of flying out of CPH at 0600 instead of 1000, but when you have a 12 hour flight ahead of you; getting VERY early up is not so appealing.  And unlike a lot of you Rockefellers, we can't afford flying business/first as often as we change underwear :P


User currently onlineCubsrule From United States of America, joined May 2004, 23084 posts, RR: 20
Reply 4, posted (1 year 6 months 1 week 2 days 21 hours ago) and read 4731 times:

The strategy for a short CDG connection? Pray to arrive on a hardstand, in which case AF will drive you to your connecting aircraft. Now that 2E is back open and various other improvements have been completed, it doesn't happen as much as it did, say, 5 years ago.


I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineHT From Germany, joined May 2005, 6525 posts, RR: 23
Reply 5, posted (1 year 6 months 1 week 2 days 19 hours ago) and read 4719 times:

Quoting Cubsrule (Reply 4):
The strategy for a short CDG connection?

Make sure you don't have to changer terminals / concourse.
Connecting at T2G is easy.

Apart from that, allow plenty of time, but not too much, as there hardly is any distraction to keep you entertained - and also the selection of food outlets is surprisingly (or *not surprisingly* ?) limited for an airport of that size & importance, even if one is willing to commute to T1 for some more options.

Quoting Fallap (Thread starter):
CDG And The Lack Of Priority For Short Connections  

Why not make that line "CDG and the lack of ... (fill in the gap)" ? I'm sure there would be numerous variations of that line.
But realize that the overall situation already has improved compared to what was to be experienced a few years back.
-HT



Carpe diem ! Life is too short to waste your time ! Keep in mind, that today is the first day of the rest of your life !
User currently offlinePihero From France, joined Jan 2005, 4530 posts, RR: 76
Reply 6, posted (1 year 6 months 1 week 2 days ago) and read 4645 times:
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Quoting Fallap (Thread starter):
After leaving the AF A318 we were heading towards the immigration-lines with rocket speed.

Strange post ; full of sensations but very short on détails :
I gather that you flew Air France from CPH to CDG in transit for an AF flight to MEX . Correct ?
Problem that puzzles me is that in all probability, you left that A318 at terminal 2F, the Schengen terminal which doesn't have have immigration formalities as you're considered to be on an EU internal flight.
Had you followed the signs ** FLIGHT CONNECTIONS** and **TERMINAL 2E**, you'd have arrived at 2E without any control.
You'd have a security check before boarding, though.

Quoting Fallap (Thread starter):
I would also like to add that upon boarding the upper deck of the AF 744, I noticed that at least 7 seats remained empty for the entire flight. And I'm pretty sure that those poor bastards were still standing in that line when we arrived in MEX 12 hours later

A ludicrous statement : There are at the immigration c ontrol AF employees who would push late passengers ahead of the queue ; the reason is that for security reasons no flight would leave the gate unless the coordinator - and the captain - are satisfied that passengers and their luggage are confirmed on board. Missing passengers mean off-loading their checked luggage and you'd certainly have noticed the delay for the implementation of such procedures.

Quoting HT (Reply 5):
also the selection of food outlets is surprisingly (or *not surprisingly* ?) limited for an airport of that size & importance, even if one is willing to commute to T1 for some more options.

From CDG 2E and 2F, you have : Illy Cafe / Comptoir / Exki (with a very nice terrace) / La TYerrasse / Miyou ( japanese and delicious ) / Taste n' Fly / Columbus Cafe / Les Quais de Seine / Paul... I'm sure I'm missing a few.
Need More ?



Contrail designer
User currently offlineFlySSC From United States of America, joined Aug 2003, 7412 posts, RR: 57
Reply 7, posted (1 year 6 months 1 week 1 day 22 hours ago) and read 4636 times:

Quoting Fallap (Thread starter):
After leaving the AF A318 we were heading towards the immigration-lines with rocket speed. 7

France and Denmark being in the Schengen area, why the hell did you go thru immigration at CDG when coming from CPH ? Could you explain ?


User currently offlinemercure1 From French Polynesia, joined Jul 2008, 1554 posts, RR: 2
Reply 8, posted (1 year 6 months 1 week 1 day 22 hours ago) and read 4630 times:

Unfortunately, CDG can be a difficult place to connect. Often poor signage, complex pathways, indifferent staff, etc.

For me its actually about worst in Europe.


User currently offlineCrimsonNL From Netherlands, joined Dec 2007, 1884 posts, RR: 42
Reply 9, posted (1 year 6 months 1 week 1 day 21 hours ago) and read 4628 times:
AIRLINERS.NET CREW
CHAT OPERATOR

Quoting Fallap (Thread starter):
What would you have done in that situation? And do you think the actions of my mother and I were wrong?

I personally never had a bad experience at CDG. (Well once, but that was United's fault and the airport couldn't be blamed). The immigration and security staff I have experienced in my 4 times at CDG were all quite pleasant. But as with every company there are of course always some "bad apples".

I think your action of climbing underneath the barriers is more then called for. I once had to cheat the line at a ZRH security check (heading for CDG, go figure) when the Swiss efficiency failed when I had to re-clear security within a Schengen transfer with no priority or express lanes for the 20 minute transfer time I had left. It may be a bit rude to the other passengers, but you don't know any of them, and you will likely never see any of them again in your life. If it means looking like an asshole to the 30+ people in line and making my flight, or being delayed for multiple hours (or even a day), that's an easy choice for me!

Martijn



Nothing's worse then flying the same registration twice, except flying it 4 times..
User currently offlineroberts87 From Netherlands, joined Dec 2011, 990 posts, RR: 0
Reply 10, posted (1 year 6 months 1 week 1 day 21 hours ago) and read 4622 times:

Quoting FlySSC (Reply 7):
France and Denmark being in the Schengen area, why the hell did you go thru immigration at CDG when coming from CPH ? Could you explain ?
Quoting Pihero (Reply 6):
Problem that puzzles me is that in all probability, you left that A318 at terminal 2F, the Schengen terminal which doesn't have have immigration formalities as you're considered to be on an EU internal flight.
Had you followed the signs ** FLIGHT CONNECTIONS** and **TERMINAL 2E**, you'd have arrived at 2E without any control.
You'd have a security check before boarding, though.

He probably meant that he had to go through pasport controll before entering T2E. Connect from T2F to T2E is possible without going to security again if you follow the connecting flights signs and do not leave the airside area. However you have to go through passport control as you are leaving the Schengen zone. Depending on the time of the day, even the airside passport control areas can be quite busy.


User currently offlineskiaplg From United Kingdom, joined Nov 2012, 79 posts, RR: 0
Reply 11, posted (1 year 6 months 1 week 1 day 19 hours ago) and read 4614 times:

I've never had to spend more than a few split seconds at passport control for leaving the Schengen Area at CDG, so this does surprise me a little bit - it's always the security lines that are extremely long, but at least in 2E there are different lines for when your flight leaves. The immigration lines to enter the Schengen zone at CDG though is a different story, as I've spend at least 30 min to 1 hour there every time I go back to France.

User currently offlineL410Turbolet From Czech Republic, joined May 2004, 5718 posts, RR: 18
Reply 12, posted (1 year 6 months 1 week 1 day 18 hours ago) and read 4600 times:

Quoting AirAfreak (Reply 2):
seamless and stress-free travel within CDG

I am afraid that's an oxymoron regardless of how many hours one dedicates to connect at CDG.
You should simply exercise his freedom to choose and simply avoid that airport. There are other, much more user-friendly airports (AMS, MUC) to connect at where employees do not seem to hate their job and their customers as much as ADP/AF staff does.

Quoting AirAfreak (Reply 2):
however, the whole travel experience can be really enjoyable. Think about the architecture, dining, and airplane spotting in CDG!!!

Call me ignorant, but I would rather connect at an architecturally bland, yet reasonably comfortable airport instead of an architecturally unique building that is a totally dysfunctional mess in all other, for a connecting pax far more relevant, aspects. After 10 hours of what was a second consecutive redeye flight I frankly did not give a damn who designed the terminal nor how it looks like. What mattered to me is that an AF A340 on its home airport ended up parked on a very remote stand because all jetways were occupied by overnighting Air Burkina Faso 737s. It took another 20 minuts to find somoene who could be bothered enough to dispatch stairs. Once on the bus the driver gets lost on the airport (I kid you not) and dumped us at one end of some harboard maze (because half of the airport is always "under construction") so dead tired and I had to run across the whole damn airport to catch your onward connection and deal with the most snotty and arrogant security compared to which the TSA clowns are just funny.
So much for enjoyable experience.

Quoting Pihero (Reply 6):
There are at the immigration c ontrol AF employees who would push late passengers ahead of the queue

Perhaps they were on strike that day... again!?!?


User currently offlinePihero From France, joined Jan 2005, 4530 posts, RR: 76
Reply 13, posted (1 year 6 months 1 week 1 day 17 hours ago) and read 4589 times:
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Story so surrealistic there 's no other thing to do but file it as garbage.


Contrail designer
User currently offlineAirAfreak From United States of America, joined Apr 2012, 724 posts, RR: 0
Reply 14, posted (1 year 6 months 1 week 1 day 10 hours ago) and read 4553 times:
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Quoting Fallap (Reply 3):

I understand the thought of the 12-hour flight ahead of you (I usually fly LHR/MUC-CDG and then home to LAX) so I can sympathize with you the hesitation for the earlier flight. For me, personally, I would rather enjoy a leisurely (very long sometimes) stroll from one gate to the next, instead of running and arriving in my seat drenched in sweat. I've always been a man of leisure when it comes to flying as I do everything within my means to make myself as comfortable as possible.

I hope you have a better experience on the return flight (if MEX is not your final destination) and I wish you pleasant travels and tasty cuisine aboard Air France. =]

Quoting L410Turbolet (Reply 12):

If I came across blaming our thread starter, please understand it was not my intention, however my aim is/was to offer a more practical and optimistic approach for the next time CDG is involved in his travel plans in the event CDG is his only option.

Furthermore, your experience was quite unique and my only experience (to offer my closest relatable experience to yours) was an ICN-CDG-LAX flight all with same-day connections at CDG so I too, understand your desire (or lack of) to want to enjoy anything (at this point) in CDG. The only saving grace for this scenario is I am a Flying Blue Platinum and was booked in Affaires, so I had the luxury of having a shower, a nap, and multiple shots of espresso. In the end, after the first meal service, I had a very comfortable sleep up until 3 hours before landing. I cannot imagine having to run across a tarmac in haste as you did!!!!

I still appreciate aesthetics, so architecture and natural lighting will forever remain quite soothing to the eyes and the mind and I will forever appreciate CDG2F.

Bon Voyage,

AirAfreak



Do you lead an Intercontinental life?
User currently offlineFallap From Denmark, joined Jan 2009, 325 posts, RR: 0
Reply 15, posted (1 year 6 months 1 week 23 hours ago) and read 4518 times:

Quoting roberts87 (Reply 10):

He probably meant that he had to go through pasport controll before entering T2E. Connect from T2F to T2E is possible without going to security again if you follow the connecting flights signs and do not leave the airside area. However you have to go through passport control as you are leaving the Schengen zone. Depending on the time of the day, even the airside passport control areas can be quite busy.

You beat me to it.   Once disembarking our flight from CPH (arriving in 2E i believe) we FOLLOWED the signs to our connection gate/terminal (2F I think, can't remember now :S )

And having to go through immigration was mandatory, since we were leaving the Schengen area.

Quoting Pihero (Reply 13):

A ludicrous statement : There are at the immigration c ontrol AF employees who would push late passengers ahead of the queue[/quote]

Well if you read my story again, you would notice that the kind AF employee did NOT push us forward in line, the only think he pushed were my patience.

Quoting Pihero (Reply 13):
Story so surrealistic there 's no other thing to do but file it as garbage.

It seemed pretty real, could have been a bad dream though. Like most CDG connections are.

Quoting AirAfreak (Reply 14):
I understand the thought of the 12-hour flight ahead of you (I usually fly LHR/MUC-CDG and then home to LAX) so I can sympathize with you the hesitation for the earlier flight. For me, personally, I would rather enjoy a leisurely (very long sometimes) stroll from one gate to the next, instead of running and arriving in my seat drenched in sweat. I've always been a man of leisure when it comes to flying as I do everything within my means to make myself as comfortable as possible.

I hope you have a better experience on the return flight (if MEX is not your final destination) and I wish you pleasant travels and tasty cuisine aboard Air France. =]

Thanks hehe, our last long haul were with KLM from BLL-NBO departing BLL at 0600, which ment getting up a 0100 AM. And upon arriving at NBO, hanging my self was the first thing comming into mind.  

Our return flight in this story were four flights (Trip reports will follow) CUZ-LIM-PTY-AMS and everything went smooth  


User currently offlinePihero From France, joined Jan 2005, 4530 posts, RR: 76
Reply 16, posted (1 year 6 months 1 week 21 hours ago) and read 4504 times:
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Quoting Fallap (Reply 15):
Once disembarking our flight from CPH (arriving in 2E i believe) we FOLLOWED the signs to our connection gate/terminal (2F I think, can't remember now :S )

Curiouser and curiouser : You can't remember either the arrival terminal and the departure terminal ? For someone so well-travelled, that's quite a miss as there are THREE circuits between E and F and they are for different boading gates - easy to remember : Gates K, L or M -.
Contrarily to the common belief here, they are clearly sign-posted.

Had you landed on Terminal E, you'd just had to change gates, staying airside. That's quite important, you know as there is no passport control.

But let's assume you went from F to one of the gates of E:
So let's make a small computation, shall we ?
Some forty percent of the passengers arriving at Terminal F exit for Paris, or take a correspondance for a domestic flight at Terminal G. ( a completely different circuit )
So 60% of these passengers transit for a long haul on gates K, L or M, three - again - completely different circuits.
Assuming that you have equal numbers for these gates, 500 according to your estimation, the total number of passengers that disembarked at F at the same time was 500 x 100/20 = 2500 ! meaning some 20 + airplanes arriving at the gate at the same time !
A bit of an exaggeration, perhaps ?

Quoting Fallap (Reply 15):
Well if you read my story again, you would notice that the kind AF employee did NOT push us forward in line, the only think he pushed were my patience.

I understand your patience was *pushed*.
I also noticed that you conveniently omitted in your quote the **security** reason why an agent would have helped you - had you been late for your boarding.
Were you really late ?

Quoting Fallap (Thread starter):
the fact that long hauls board 1 hour before departure!

There is quite a difference between start of boarding and end of boarding with the LMCs ( last minute chek-ins ), generally 25 minutes before departure.
Were you really late ?
As for people basing their arguments on ** some years ago ** , i'm afraid they're out of date : AF now has a real hub, concentrated on the end of Terminal 2, and the vast majority of flights having a jetty contact.
The transit circuits have been designed to not exceed 25 minutes between E and F, thirty minutes for D and G, including passport control.That some incidents can happen, of course but these times are continuously monitored by the Hub control.
So I'll take your posts as an over-enthusiastic comment.
To say the least.



Contrail designer
User currently offlineFallap From Denmark, joined Jan 2009, 325 posts, RR: 0
Reply 17, posted (1 year 6 months 1 week 21 hours ago) and read 4501 times:

Quoting Pihero (Reply 16):

Sorry I should know, but after almost a month in Mexico and Peru. The memory of the exact details are a bit blurry regarding the names of terminals and gates. I am pretty confident that the arrival gate was 2E and departure was F, but not 100% sure.

And again, we followed the signs to out connection-gate. In my Schengen to non-Schengen and vise versa travel-experience, CPH, AMS, FRA, CDG and HEL all require you to enter immigration to proceed to your flight. I may have gone in the wrong direction, but there didn't seem to be any alternative from what I remember.

The horde of 500 may have been an exaggeration, but the line extended roughly 20 meters outside the entrance to the immigration "area" and the line was absolutly packed.

I did not leave anything out of my qoutes, the CDG employee refused my request outright.

And yes, I believe we were late. And even if we weren't, I didn't wanted to take the change of being stuck in a line for +30 min, with the possibility of missing my flight. (Even though they would first have to remove the luggage etc. Too much were at stake)

After having been standing in line for 10 min. We had only moved a few metres in to the actualy immigration-area.

I'm telling the story how it happended from my perspective, perhaps it was a very busy day/hour and the system got overloaded. That happends, my entire point of my thread was the lack of a priority line for people with short connections (Like I've seen in AMS) and the lack of some discerning from the CDG staff member.


User currently offlineIcarus75 From France, joined Oct 2003, 800 posts, RR: 0
Reply 18, posted (1 year 6 months 6 days 20 hours ago) and read 4448 times:

I travel within Europe with AF at least twice a week, coming back to Paris (CDG) with the last flight that arrives between 1000 and 1030pm.
In these flights, there are a lot of people having connections for the night bank (Rio, Hong Kong, Santiago, Tokyo, Beijing, .....).
When the flight to Paris is on late, there's all the time at the door of the aircraft ground staff to accompany the passengers and ease the connection!!!!!



Flying is amazing!
User currently offlineTYCOON From United States of America, joined Feb 2007, 397 posts, RR: 3
Reply 19, posted (1 year 6 months 1 day 1 hour ago) and read 4312 times:

Fallap, sounds like a very unfortunate experience. But I have had similar ones at other airports, so I wouldn't suggest it is specific to CDG... My personal experience is LHR T5 is worse as you have to go through security again... and the lines are always long and, sorry but the security personnel at LHR T5 in my view are the rudest, most unfriendly of any airport I have been through (and I have been to roughly 300 airports worldwide) and I am a native English speaker. I actually find the ones at CDG generally pleasant and they always invariably wish me a pleasant flight (I kid you not.!!!).
Just one correction that is important: the personnel manning the SkyPriority lines (it is actually Acces N°1 and not SkyPriority) are not AF personnel as you referred to above, but actually employees of ADP.


User currently offlinedc9northwest From Switzerland, joined Feb 2007, 2295 posts, RR: 7
Reply 20, posted (1 year 6 months 19 hours ago) and read 4291 times:

Fallap,

Yeah, employees at CDG are in 90% of cases unhelpful and/or rude.

A shame for Air France, but however much the airport changes, the people working there won't... Cause it's actually impossible to fire anyone in France.

Basically, no, thanks, I won't connect there anymore if I can help it. You can probably have a better customer service experience in Sheremetyevo.

And apparently some French members here don't know Denmark is in Schengen and Mexico is not and what this implies. How very strange.


User currently offlineTYCOON From United States of America, joined Feb 2007, 397 posts, RR: 3
Reply 21, posted (1 year 6 months 17 hours ago) and read 4278 times:

dc9northwest, I couldn't disagree with you more emphatically... Your post is full of nonsense, prejudices and unsubstantiated evidence therefore signifying nothing.
Impossible to fire anyone in France??... Hardly... I have fired people in France... Have you????
I find people working at CDG to be as if not more pleasant than the average airport.... Must be your attitude that is off-putting.
An example, last summer, some Brazilian friends of mine were transiting through CDG connecting from AF to Easyjet but they missed their flight. They couldn't speak a word of French, only English and Portuguese, and didn't know how to call me at my vacation home in Spain. A lady working at CDG, not sure if it was AF personnel or an ADP agent, actually let them call me with her cellphone!!!!! Yes, random acts of kindness do exist in France as elsewhere... so enough of your stereotypes which frankly serve no purpose.


User currently offlinePihero From France, joined Jan 2005, 4530 posts, RR: 76
Reply 22, posted (1 year 6 months 15 hours ago) and read 4266 times:
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Quoting Icarus75 (Reply 18):
When the flight to Paris is on late, there's all the time at the door of the aircraft ground staff to accompany the passengers and ease the connection!!!!!

It's part of the hub management :
-Before every landing, we receive an ACARS for the purser's use : arrival gate / connection gates for the transit passengers, generally with an expected time for going from our gate to their next flight,

- and, yes, if late, hub agents will wait for their assigned transit passengers in order to get them smoothly to their connection. As they know the number - and the names of these clients - they won't leave before everybody is accounted for.
That procedure has been on for the past six years, even when we had a lot fewer contact gates : they drive minibuses and transfer - bord à bord as we call it ( from board to board ) - the passengers from the delayed airplane. These people, called in-house as *voltigeurs* - outfielders - , I have seen manage 25 minutes' connections, pax and bags.
The joke here is that sometimes it's good to be late in order to be on time.



Contrail designer
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