rsrik From India, joined Oct 2008, 160 posts, RR: 0 Posted (4 months 2 weeks 6 days 2 hours ago) and read 4408 times:
I have observed this strange, yet consistent, pattern with Malaysian Airlines over a 2.5 year period. I procrastinated posting on this forum, but, now is the time....
I have flown them on a dozen round trips between India and SE Asia. My preferred airline in this region is SQ, obviously, but once in a while, I land on Malaysian.
On the India-KUL leg (which is 3:45 - 5 hours depending on the Indian city), they consistently avoid the drinks / hot beverages service after dinner. And, their excuse EVERY SINGLE time - 'Ladies and Gentlemen, Boys and Girls, Due to turbulence we are canceling the hot beverage service'. Guess what - NEVER ONCE was there any turbulence when they quoted it as the reason to cancel the service. If, for cost saving (or whatever reason), they do not wish to conduct a round of service, why blame it on weather? Why insult passengers' intelligence by claiming that non-existent turbulence is forcing them to cancel the service !?!
Yesterday, I flew KUL - BOM. It was an 8 PM departure from KUL. The weather conditions were perfect as we took off. Yet, for the first ~30 minutes, the crew did not get up from their seats. And, when they eventually got up, they proceeded directly with dinner service... No drinks. So, yesterday, there were no drinks before or after dinner.
I am not an Aviation operations expert... But, as a frequent flyer, I am convinced that Malaysian is going cheap on their customers, by cutting their services. Trying to save money on drinks to passengers, under the false cover of weather...? They need to have more pride in themselves, and their customer service.
But, in all these dozen + occasions, the mysterious announcement about turbulence was in the context of cancelation of the beverage service after dinner, and not to get people to settle down.
Yesterday's experience, in my view, was too much. To allow the FAs to sit out 30+ minutes after take off under perfect flying skies with not a spot of turbulence, and the avoidance of the drinks service before dinner, was a bit much. What that meant to the poor passengers in the back of the plane is - they went without a cup of water for ~ 1 hour after the plane took off.
There is nothing "Truly Asia" about Malaysian's service
RussianJet From Kyrgyzstan, joined Jul 2007, 7303 posts, RR: 23 Reply 3, posted (4 months 2 weeks 5 days 3 hours ago) and read 4140 times:
Seems extremely unlikely that this would be mere coincidence if it literally happened as you say it did every single time. It would be a real shame if it did indeed turn out to be a cynical ploy to pinch pennies.
✈ Every strike of the hammer is a blow against the enemy. ✈
gabrielchew From United Kingdom, joined Aug 2005, 2802 posts, RR: 13 Reply 9, posted (4 months 2 weeks 4 days 17 hours ago) and read 4017 times:
Quoting RussianJet (Reply 7): I wonder if anyone is aware of any other such thinly-veiled ploys elsewhere?
I'm not sure if they still do it, but Ryanair certainly used to announce turbulence, get everyone seated, then roll a trolley into the aisle blocking it, and the THEN open the cockpit door to give the flight crew their cup of tea....paranoid or what? Of course, no turbulence.
rsrik From India, joined Oct 2008, 160 posts, RR: 0 Reply 10, posted (4 months 2 weeks 4 days 13 hours ago) and read 3996 times:
Quoting OA260 (Reply 8): Also what happens if you go to the galley and ask for a drink or tea/coffee? Do they refuse?
Hi, I have not tried this . The next time when I fly them, I will try and report back to you all.
Quoting gabrielchew (Reply 9): Ryanair certainly used to announce turbulence, get everyone seated, then roll a trolley
Hmm.. Interesting. First, this helps affirm that certain airlines could use non-existent turbulence as a reason to achieve one thing or the other. In Malaysian's case, it appears to be used to save a few bucks by withholding beverages .
pacifique75 From Portugal, joined Oct 2006, 146 posts, RR: 0 Reply 11, posted (4 months 2 weeks 4 days ago) and read 3893 times:
I have flown MH just over a year ago, LHR-KUL-LHR and I remember the service routine was 'different' on the outbound from LHR. They first came round with large trays, offering juices, coke, beer already poured in the glasses together with peanuts. Then dinner was served and they had drinks on top of the meal cart, so people could ask for a 2nd drink if they wished. On the way back from KUL, a full drinks service was offered before lunch. Again, while not pro-actively offered, juices and wine/beer were on top of the meal cart .
Quoting rsrik (Thread starter): they consistently avoid the drinks / hot beverages service after dinner.
Quoting rsrik (Thread starter): Yet, for the first ~30 minutes, the crew did not get up from their seats. And, when they eventually got up, they proceeded directly with dinner service... No drinks. So, yesterday, there were no drinks before or after dinner.
So...did they offer drinks at some point or not at all?? Sorry, but I am a bit confused with your statements.
You say they didnt get up from their seats for the first 30min...and then mention when they did, "proceeded directly with dinner service". How could they have sat for the first half hour and yet heat the meals and then set the carts up and load the hot meals to go straight into the cabin??
Hey...The two texts you have quoted are from different contexts.
Quoting pacifique75 (Reply 11): You say they didnt get up from their seats for the first 30min...and then mention when they did, "proceeded directly with dinner service". How could they have sat for the first half hour and yet heat the meals and then set the carts up and load the hot meals to go straight into the cabin??
I didn't imply that they got off their seats, and dinner was served the next minute. They might have taken 10 min or so (not more than that). My point was that they avoided the drinks service altogether for no reason.
aerdingus From Ireland, joined Dec 2006, 2620 posts, RR: 15 Reply 13, posted (4 months 2 weeks 1 day 4 hours ago) and read 3660 times:
Quoting gabrielchew (Reply 9): I'm not sure if they still do it, but Ryanair certainly used to announce turbulence, get everyone seated, then roll a trolley into the aisle blocking it, and the THEN open the cockpit door to give the flight crew their cup of tea....paranoid or what? Of course, no turbulence.
Still done, just turbulence is not mentioned anymore. Just that the captain has switched on the seatbelt sign. Flying as a pax, I tried to go to the toilet 4 times, & that's as many times that the flightdeck needed something, I got really annoyed haha then I remembered it's not their fault if they were hungry/needed to pee.
BA EI FH FR LX RE SK TS VY ZB 3K 5G A300 A310 A319 A320 A321 A333 ATR72 B735 B738 B744 B772 MD82 BCN BOH BRU CPH CRL DUB
Ryanair!!! From Australia, joined Mar 2002, 4706 posts, RR: 26 Reply 17, posted (4 months 3 days 8 hours ago) and read 2762 times:
Or you simply have to consider the area you are flying over. The Bay Of Bengal is notorious being turbulent especially between the months of Apr - Sep where the body of water heats up enough to generate updrafts to give you turbulence to write home about. When CAT happens, it is undetectable, no warning. If it were up to me, I'd rather err on the safe side. and do away with drinks service and keep everyone safe.
Welcome to my starry one world alliance, a team in the sky!
airbuseric From Netherlands, joined Jan 2005, 4125 posts, RR: 51 Reply 18, posted (4 months 3 days 6 hours ago) and read 2747 times:
I can imagine your observations on MH. Similar happening with my flights on them, intra Asian only though (Malaysia-Indonesia). Reason was turbulence, but we got turbulence pretty bad indeed one of these times.
"The whole world steps aside for the man who knows where he is going"
rsrik From India, joined Oct 2008, 160 posts, RR: 0 Reply 19, posted (4 months 3 days 6 hours ago) and read 2740 times:
Quoting Ryanair!!! (Reply 17): Or you simply have to consider the area you are flying over.
Hi, I appreciate the dimension that you brought to the discussion.
But, let me state this - I flew ~20 round-trips from India to SE Asia in the last 2.5 years. 8-9 of those were on Malaysian, and the remainder on SQ.
Certainly, there were occasions of turbulence once in a while. But, when flying SQ, once the situation became better, they would come back and resume the service. But with Malaysian, on 100% of the occasions (you will have to trust me on this ), they would simply announce that Turbulence was causing a cancelation of drinks service. And, mostly there would be no turbulence at all, and Malaysian would not even make an attempt.
I am now convinced that Malaysian is pinching pennies on a simple think such as drinks to their passengers....It's sad that they think they can do this.
rsrik From India, joined Oct 2008, 160 posts, RR: 0 Reply 20, posted (4 months 3 days 6 hours ago) and read 2739 times:
Quoting airbuseric (Reply 18): Similar happening with my flights on them, intra Asian only though (Malaysia-Indonesia).
Hi, They used to go cheap on drinks service on the longer KUL - MAA or KUL - BOM flights. This is what irks me....
The smaller flights are alright. I have flown both MH and SQ to JKT, and considering the short duration of that flight, one cannot expect too much.