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Malaysian Airlines - What A Strange Practice!  
User currently offlinersrik From India, joined Oct 2008, 160 posts, RR: 0
Posted (1 year 1 month 3 weeks 4 days 20 hours ago) and read 5147 times:

Hi All

I have observed this strange, yet consistent, pattern with Malaysian Airlines over a 2.5 year period. I procrastinated posting on this forum, but, now is the time....

I have flown them on a dozen round trips between India and SE Asia. My preferred airline in this region is SQ, obviously, but once in a while, I land on Malaysian.

On the India-KUL leg (which is 3:45 - 5 hours depending on the Indian city), they consistently avoid the drinks / hot beverages service after dinner. And, their excuse EVERY SINGLE time - 'Ladies and Gentlemen, Boys and Girls, Due to turbulence we are canceling the hot beverage service'. Guess what - NEVER ONCE was there any turbulence when they quoted it as the reason to cancel the service. If, for cost saving (or whatever reason), they do not wish to conduct a round of service, why blame it on weather? Why insult passengers' intelligence by claiming that non-existent turbulence is forcing them to cancel the service !?!

Yesterday, I flew KUL - BOM. It was an 8 PM departure from KUL. The weather conditions were perfect as we took off. Yet, for the first ~30 minutes, the crew did not get up from their seats. And, when they eventually got up, they proceeded directly with dinner service... No drinks. So, yesterday, there were no drinks before or after dinner.

I am not an Aviation operations expert... But, as a frequent flyer, I am convinced that Malaysian is going cheap on their customers, by cutting their services. Trying to save money on drinks to passengers, under the false cover of weather...? They need to have more pride in themselves, and their customer service.

Do you have any other views on this?

Thanks
Sri

25 replies: All unread, showing first 25:
 
User currently offlineLY777 From France, joined Nov 2005, 2682 posts, RR: 2
Reply 1, posted (1 year 1 month 3 weeks 4 days 18 hours ago) and read 5081 times:

That looks strange, indeed...
Sometimes, I know that when a lot people stand up in the a/c, some airlines switch on the "Fasten your seat belt" sign so that people sit down



אמא, אני מתגעגע לך
User currently offlinersrik From India, joined Oct 2008, 160 posts, RR: 0
Reply 2, posted (1 year 1 month 3 weeks 4 days 7 hours ago) and read 4987 times:

Quoting LY777 (Reply 1):

Certainly... agreed.

But, in all these dozen + occasions, the mysterious announcement about turbulence was in the context of cancelation of the beverage service after dinner, and not to get people to settle down.

Yesterday's experience, in my view, was too much. To allow the FAs to sit out 30+ minutes after take off under perfect flying skies with not a spot of turbulence, and the avoidance of the drinks service before dinner, was a bit much. What that meant to the poor passengers in the back of the plane is - they went without a cup of water for ~ 1 hour after the plane took off.

There is nothing "Truly Asia" about Malaysian's service  


User currently offlineRussianJet From Belgium, joined Jul 2007, 7703 posts, RR: 21
Reply 3, posted (1 year 1 month 3 weeks 3 days 22 hours ago) and read 4879 times:
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Seems extremely unlikely that this would be mere coincidence if it literally happened as you say it did every single time. It would be a real shame if it did indeed turn out to be a cynical ploy to pinch pennies.


✈ Every strike of the hammer is a blow against the enemy. ✈
User currently offlineb2319 From China, joined Jan 2013, 145 posts, RR: 0
Reply 4, posted (1 year 1 month 3 weeks 3 days 19 hours ago) and read 4847 times:

Quoting RussianJet (Reply 3):
It would be a real shame if it did indeed turn out to be a cynical ploy to pinch pennies.

For me, shame can have have several meanings in English. First obvious: to do with being embarrassed; ashamed. Next obvious: to show disappointment. Looks like the latter is your meaning here.

For myself, I think this is an opportunity for the OP to change his/hers preferences. In my opinion, in no way is this 'a shame'. It's the exact opposite: an opportunity!

Regards

B-2319


User currently offlineRussianJet From Belgium, joined Jul 2007, 7703 posts, RR: 21
Reply 5, posted (1 year 1 month 3 weeks 3 days 19 hours ago) and read 4846 times:
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Quoting b2319 (Reply 4):
Looks like the latter is your meaning here.

That is the primary meaning there, yes. However, the first two could equally apply.



✈ Every strike of the hammer is a blow against the enemy. ✈
User currently offlinersrik From India, joined Oct 2008, 160 posts, RR: 0
Reply 6, posted (1 year 1 month 3 weeks 3 days 18 hours ago) and read 4826 times:

Quoting RussianJet (Reply 3):
Seems extremely unlikely that this would be mere coincidence if it literally happened as you say it did every single time.

Hi RussianJet

Yes, Without any exaggeration, this happened the way I described. Now, I am fully convinced that it is a sad charade to pinch pennies.


User currently offlineRussianJet From Belgium, joined Jul 2007, 7703 posts, RR: 21
Reply 7, posted (1 year 1 month 3 weeks 3 days 15 hours ago) and read 4797 times:
Support Airliners.net - become a First Class Member!

Quoting rsrik (Reply 6):
Hi RussianJet

Greetings.

Quoting rsrik (Reply 6):
Yes, Without any exaggeration, this happened the way I described. Now, I am fully convinced that it is a sad charade to pinch pennies.

That's totally lame. Perhaps a letter? I wonder if anyone is aware of any other such thinly-veiled ploys elsewhere?



✈ Every strike of the hammer is a blow against the enemy. ✈
User currently offlineOA260 From Ireland, joined Nov 2006, 26971 posts, RR: 57
Reply 8, posted (1 year 1 month 3 weeks 3 days 12 hours ago) and read 4764 times:

Seems weird. I wonder if its just on certain routes they play this game or if its system wide. Also what happens if you go to the galley and ask for a drink or tea/coffee? Do they refuse?

User currently offlinegabrielchew From United Kingdom, joined Aug 2005, 3268 posts, RR: 12
Reply 9, posted (1 year 1 month 3 weeks 3 days 11 hours ago) and read 4756 times:

Quoting RussianJet (Reply 7):
I wonder if anyone is aware of any other such thinly-veiled ploys elsewhere?

I'm not sure if they still do it, but Ryanair certainly used to announce turbulence, get everyone seated, then roll a trolley into the aisle blocking it, and the THEN open the cockpit door to give the flight crew their cup of tea....paranoid or what? Of course, no turbulence.



http://my.flightmemory.com/shefgab Upcoming flights:MAN-LHR-ARN-OSL-TOS-LYR-OSL-CPH-LHR,LCY-ARN-AMS-LGW-DXB-BKK-HKG-TPE-
User currently offlinersrik From India, joined Oct 2008, 160 posts, RR: 0
Reply 10, posted (1 year 1 month 3 weeks 3 days 8 hours ago) and read 4735 times:

Quoting OA260 (Reply 8):
Also what happens if you go to the galley and ask for a drink or tea/coffee? Do they refuse?

Hi, I have not tried this  . The next time when I fly them, I will try and report back to you all.

Quoting gabrielchew (Reply 9):
Ryanair certainly used to announce turbulence, get everyone seated, then roll a trolley

Hmm.. Interesting. First, this helps affirm that certain airlines could use non-existent turbulence as a reason to achieve one thing or the other. In Malaysian's case, it appears to be used to save a few bucks by withholding beverages .


User currently offlinepacifique75 From Portugal, joined Oct 2006, 149 posts, RR: 0
Reply 11, posted (1 year 1 month 3 weeks 2 days 18 hours ago) and read 4632 times:

I have flown MH just over a year ago, LHR-KUL-LHR and I remember the service routine was 'different' on the outbound from LHR. They first came round with large trays, offering juices, coke, beer already poured in the glasses together with peanuts. Then dinner was served and they had drinks on top of the meal cart, so people could ask for a 2nd drink if they wished. On the way back from KUL, a full drinks service was offered before lunch. Again, while not pro-actively offered, juices and wine/beer were on top of the meal cart .

Quoting rsrik (Thread starter):
they consistently avoid the drinks / hot beverages service after dinner.
Quoting rsrik (Thread starter):
Yet, for the first ~30 minutes, the crew did not get up from their seats. And, when they eventually got up, they proceeded directly with dinner service... No drinks. So, yesterday, there were no drinks before or after dinner.

So...did they offer drinks at some point or not at all?? Sorry, but I am a bit confused with your statements.
You say they didnt get up from their seats for the first 30min...and then mention when they did, "proceeded directly with dinner service". How could they have sat for the first half hour and yet heat the meals and then set the carts up and load the hot meals to go straight into the cabin??


User currently offlinersrik From India, joined Oct 2008, 160 posts, RR: 0
Reply 12, posted (1 year 1 month 3 weeks 1 day 18 hours ago) and read 4525 times:

Quoting pacifique75 (Reply 11):
Sorry, but I am a bit confused with your statements.

Hey...The two texts you have quoted are from different contexts.

Quoting pacifique75 (Reply 11):
You say they didnt get up from their seats for the first 30min...and then mention when they did, "proceeded directly with dinner service". How could they have sat for the first half hour and yet heat the meals and then set the carts up and load the hot meals to go straight into the cabin??

I didn't imply that they got off their seats, and dinner was served the next minute. They might have taken 10 min or so (not more than that). My point was that they avoided the drinks service altogether for no reason.


User currently offlineaerdingus From Ireland, joined Dec 2006, 2833 posts, RR: 15
Reply 13, posted (1 year 1 month 2 weeks 6 days 22 hours ago) and read 4399 times:

Quoting gabrielchew (Reply 9):
I'm not sure if they still do it, but Ryanair certainly used to announce turbulence, get everyone seated, then roll a trolley into the aisle blocking it, and the THEN open the cockpit door to give the flight crew their cup of tea....paranoid or what? Of course, no turbulence.

Still done, just turbulence is not mentioned anymore. Just that the captain has switched on the seatbelt sign. Flying as a pax, I tried to go to the toilet 4 times, & that's as many times that the flightdeck needed something, I got really annoyed haha then I remembered it's not their fault if they were hungry/needed to pee.



Cabin crew blog http://dolefuldolegirl.blogspot.ie/
User currently offlinersrik From India, joined Oct 2008, 160 posts, RR: 0
Reply 14, posted (1 year 1 month 1 week 4 days 3 hours ago) and read 3764 times:

As an update ....

I sent an email to Malaysian. I felt a bit lazy to type up the whole issue, so I simply wrote that I have an issue with them, and included a link to this post... and requested them to review the link.

No valid response from them yet.

Does anyone have a better idea to be "heard" by the airline?


User currently onlinePe@rson From United Kingdom, joined Jan 2001, 19227 posts, RR: 52
Reply 15, posted (1 year 1 month 1 week 4 days ago) and read 3727 times:

Quoting rsrik (Reply 14):

Does anyone have a better idea to be "heard" by the airline?

Their FB page has nearly 900,000 likes, so that could be a good avenue - assuming they allow you to post on it.



"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offlineDTW2HYD From United States of America, joined Jan 2013, 1944 posts, RR: 0
Reply 16, posted (1 year 1 month 1 week 2 days 20 hours ago) and read 3575 times:

You have to consider the remote possibility this being usual Malay attitude towards Indians (or entire South/South East Asia region).

User currently offlineRyanair!!! From Australia, joined Mar 2002, 4755 posts, RR: 26
Reply 17, posted (1 year 1 month 1 week 2 days 3 hours ago) and read 3501 times:

Or you simply have to consider the area you are flying over. The Bay Of Bengal is notorious being turbulent especially between the months of Apr - Sep where the body of water heats up enough to generate updrafts to give you turbulence to write home about. When CAT happens, it is undetectable, no warning. If it were up to me, I'd rather err on the safe side. and do away with drinks service and keep everyone safe.


Welcome to my starry one world alliance, a team in the sky!
User currently offlineairbuseric From Netherlands, joined Jan 2005, 4269 posts, RR: 51
Reply 18, posted (1 year 1 month 1 week 2 days ago) and read 3486 times:

I can imagine your observations on MH. Similar happening with my flights on them, intra Asian only though (Malaysia-Indonesia). Reason was turbulence, but we got turbulence pretty bad indeed one of these times.


"The whole world steps aside for the man who knows where he is going"
User currently offlinersrik From India, joined Oct 2008, 160 posts, RR: 0
Reply 19, posted (1 year 1 month 1 week 2 days ago) and read 3479 times:

Quoting Ryanair!!! (Reply 17):
Or you simply have to consider the area you are flying over.

Hi, I appreciate the dimension that you brought to the discussion.
But, let me state this - I flew ~20 round-trips from India to SE Asia in the last 2.5 years. 8-9 of those were on Malaysian, and the remainder on SQ.

Certainly, there were occasions of turbulence once in a while. But, when flying SQ, once the situation became better, they would come back and resume the service. But with Malaysian, on 100% of the occasions (you will have to trust me on this  ), they would simply announce that Turbulence was causing a cancelation of drinks service. And, mostly there would be no turbulence at all, and Malaysian would not even make an attempt.

I am now convinced that Malaysian is pinching pennies on a simple think such as drinks to their passengers....It's sad that they think they can do this.


User currently offlinersrik From India, joined Oct 2008, 160 posts, RR: 0
Reply 20, posted (1 year 1 month 1 week 2 days ago) and read 3478 times:

Quoting airbuseric (Reply 18):
Similar happening with my flights on them, intra Asian only though (Malaysia-Indonesia).

Hi, They used to go cheap on drinks service on the longer KUL - MAA or KUL - BOM flights. This is what irks me....
The smaller flights are alright. I have flown both MH and SQ to JKT, and considering the short duration of that flight, one cannot expect too much.


User currently offlinersrik From India, joined Oct 2008, 160 posts, RR: 0
Reply 21, posted (1 year 3 weeks 5 days 23 hours ago) and read 2862 times:

Just to report back...
It has been more than 2 weeks since I reported my observation / asked for a comment from Malaysian.
The only response I got from them read as follows:


Thank you for your email dated 01 August 2013.
Can you please clarify more details?

Thank you.
Yours sincerely,
for Malaysia Airlines

I replied back saying what more information they would need other than what I had already described.... No word since then.

Once again, poor customer service .


User currently onlinePe@rson From United Kingdom, joined Jan 2001, 19227 posts, RR: 52
Reply 22, posted (1 year 3 weeks 4 days 22 hours ago) and read 2728 times:

Have you sent a message to them via their Facebook page? I find airlines typically respond very quickly via this medium.


"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offlinecofannyc From United States of America, joined Jan 2007, 215 posts, RR: 0
Reply 23, posted (1 year 3 weeks 3 days 4 hours ago) and read 2618 times:

For what it's worth, I flew them last Friday on DEL-KUL-SYD. Every meal on every flight had full drinks service including hot beverages.

User currently offlinersrik From India, joined Oct 2008, 160 posts, RR: 0
Reply 24, posted (1 year 3 weeks 2 days 18 hours ago) and read 2548 times:

Quoting Pe@rson (Reply 22):

Hello, Yes, I did write a note on their FB page, as another person also suggested the same earlier in this thread. I did not hear from them....

Quoting cofannyc (Reply 23):

Oh, it certainly helps... to know  .
Did you fly Business Class, or Economy? I always flew Economy and that's where my observations were made.


User currently offlinecofannyc From United States of America, joined Jan 2007, 215 posts, RR: 0
Reply 25, posted (1 year 3 weeks 1 day 5 hours ago) and read 2442 times:

Quoting rsrik (Reply 24):
Did you fly Business Class, or Economy? I always flew Economy and that's where my observations were made.

Yup. Economy.


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