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Delta's Lousy Business Class Product, Usual?  
User currently offline797 From Venezuela, joined Aug 2005, 1875 posts, RR: 28
Posted (8 months 3 weeks 2 days 20 hours ago) and read 4243 times:

Hi everyone,

Just flew in, CCS ATL MIA on Delta. I have flown this route several times, all in J. I have tried both the 76W and 757 products, and I can tell they couldn't be MORE different.

I feel DL isn't offering a standard product to us Frequent Flyers. For the price one pays in Business Class, one would expect to find the same hard product (at least amenities and meal service) on every flight.

Today, I feel we touched bottom. They replaced the table cloths (usually of nice quality) with chewp paper towel!

Please note this is a 4-hour international flight.

http://i60.photobucket.com/albums/h37/enriquep100/ba8f5a1b234ab3aca598ee7488c1fa0a_zpsadccb110.jpg

Is there a particular reason for this?

Here are some other photos of the served meal on today's flight, which were far below impressive.

http://i60.photobucket.com/albums/h37/enriquep100/92734413d5723b01d39aff284995a991_zps2f9834c7.jpg

http://i60.photobucket.com/albums/h37/enriquep100/bff8223734c2dc64de3daefb389d86c3_zps9c629675.jpg

Any comments are much appreciated.

797


Flying isn't dangerous. Crashing is what's dangerous!
17 replies: All unread, jump to last
 
User currently offlineflyua From United States of America, joined Mar 2001, 314 posts, RR: 7
Reply 1, posted (8 months 3 weeks 2 days 20 hours ago) and read 4113 times:

Yes, the paper table liner is tacky, but the dishware, the two course breakfast, the tasty-looking omelette with generous sides, the molded butter (as opposed to a single wrapped butter pat), a glass jar of jam, and look! Wi-fi on your airplane on a fairly consistent basis! Compared to some US carriers' shorthaul international premium cabin service, I think Delta's looks pretty good. But yes, the paper table liner needs to go.

User currently offlineAA94 From United States of America, joined Aug 2011, 531 posts, RR: 0
Reply 2, posted (8 months 3 weeks 2 days 20 hours ago) and read 4024 times:

I would agree with the above comment. If you look at the quality of the breakfast overall, I'd argue that it's actually fairly good. The table liner is quite tacky, any idea why they don't use the beige linen ones like on TATL flights?

Quite honestly, it doesn't seem that bad for a 4:00 flight. How is the 76W service different? Is it more like a TATL service?

Also, I'm not trying to play the blame game here, but if you are aware of the differences between the 752 and 76W services, seems like you'd always want to choose the 76W?



Choose a challenge over competence / Eleanor Roosevelt
User currently offline797 From Venezuela, joined Aug 2005, 1875 posts, RR: 28
Reply 3, posted (8 months 3 weeks 2 days 19 hours ago) and read 3962 times:

Quoting AA94 (Reply 2):
Also, I'm not trying to play the blame game here, but if you are aware of the differences between the 752 and 76W services, seems like you'd always want to choose the 76W?

CCS is 757 all year long, one flight per day. Depending on the season, sometimes we are lucky and get the 76W instead!

The 76W service has the TATL pillows and blankets, whereas the 757 carries the crappy domestic set. This is what I'm trying to point out.

Thanks!

797



Flying isn't dangerous. Crashing is what's dangerous!
User currently offlineairtechy From United States of America, joined Dec 2006, 462 posts, RR: 0
Reply 4, posted (8 months 3 weeks 2 days 19 hours ago) and read 3942 times:

It seems your main complaint is with the table liner. Did you ask if this was normal? It seems that the plane could have been shorted it's supply of regular linen liners and the flight attendants improvised. While it doesn't say much for the supply chain, at least it's an explanation.

I have never had a paper napkin liner in business class, but I have only flown Delta business to and within Asia.

AT


User currently offlineskymiler From United States of America, joined Aug 2007, 511 posts, RR: 0
Reply 5, posted (8 months 3 weeks 2 days 19 hours ago) and read 3892 times:

DL is in the airline, not restaurant business.

Sometimes the caterers make a mistake and forget to load the linens, or they did not come back from the cleaners in time. These things happen, but what's the big deal?

As long as the drink selection is good and plentiful ...

I am doing SVO - JFK in J next week so we shall see how they handle a 10 hour flight on the 764.



I love to fly, and it shows!
User currently offlinealitalia744 From United States of America, joined Mar 2000, 4731 posts, RR: 45
Reply 6, posted (8 months 3 weeks 2 days 19 hours ago) and read 3741 times:

Not standard DL fare and I imagine it was a catering issue. Both the table-linen (or lack-off) and tray service seem non-DL standard across the premium cabin.

Maybe a one off? While I agree, airlines should drive consistency across their product, sh*t happens sometimes.

Trust me, paying a J fare for LAX-JFK only to be put on a non-premium a/c is a real kicker, but again, sh*t happens.



Some see lines, others see between the lines.
User currently offlinegaystudpilot From United States of America, joined Dec 2007, 450 posts, RR: 7
Reply 7, posted (8 months 3 weeks 2 days 19 hours ago) and read 3696 times:

Quoting 797 (Thread starter):
Today, I feel we touched bottom. They replaced the table cloths (usually of nice quality) with chewp paper towel!

Chill out. Things happen when you travel. Learn to be adaptable.

Obviously the placemat/paper towel/whatever it is is not a standard service item. DL probably had an issue with the supplier and did the best they could. Would you rather they hold up the flight so that you could have "proper" table linens. Doubt it -- or at least most passengers would not. We've flown with another airline's branded glassware in the F cabin -- GASP. Do you think I was going to hold the plane and wait for catering? I see nothing... let's go. Not one passenger mentioned it... although I forgot to check a.net!

The bigger questions are:
1. Why on earth are you flying CCS-ATL-MIA? Why not CCS-MIA?
2. If you are so catering sensitive, AA is known to offer much better meals in domestic First and pseudo J (which you were flying on DL)


User currently offlineburnsie28 From United States of America, joined Aug 2004, 7504 posts, RR: 8
Reply 8, posted (8 months 3 weeks 2 days 19 hours ago) and read 3567 times:

Quoting alitalia744 (Reply 7):
Not standard DL fare and I imagine it was a catering issue. Both the table-linen (or lack-off) and tray service seem non-DL standard across the premium cabin.

Thats def not the normal Delta tray or linens.



"Some People Just Know How To Fly"- Best slogan ever, RIP NW 1926-2009
User currently offlinecgnnrw From Germany, joined May 2005, 1130 posts, RR: 2
Reply 9, posted (8 months 3 weeks 2 days 6 hours ago) and read 3376 times:

Quoting skymiler (Reply 5):
DL is in the airline, not restaurant business.

Then they should discontinue catering all together! Yes, the main task is to get passengers from A to B; however, if in addition to this service they advertise and charge for better catering, flat-bed seats, individual IFE, extra luggage, lounges, etc then I think its only fair and reasonable for a paying customer to expect what he/she paid for. What's so difficult with that.

I have flown biz class on DL TATL and it was okay in comparison to Euro carriers. While the meal shown above is fine it does seem to lack in "pinache" which I feel is typical for US based carriers. This meal is probably what was served in Y class back in the 90s.



A330 man.
User currently offline797 From Venezuela, joined Aug 2005, 1875 posts, RR: 28
Reply 10, posted (8 months 3 weeks 1 day 23 hours ago) and read 3325 times:

Quoting skymiler (Reply 5):
DL is in the airline, not restaurant business.

Tell that to NH, SQ, EK... just to name a few... one of their biggest overall costs and time-consuming activities are food related.

Quoting gaystudpilot (Reply 8):
Chill out. Things happen when you travel. Learn to be adaptable.

Am I not adaptable for pointing out these cheap and bad-looking paper cloths?

Quoting gaystudpilot (Reply 8):
Would you rather they hold up the flight so that you could have "proper" table linens.

I don't know where you come up with this stuff. I never mentioned anything related to those assumptions you're making.

Quoting gaystudpilot (Reply 8):
The bigger questions are:
1. Why on earth are you flying CCS-ATL-MIA? Why not CCS-MIA?

A. High Season, hence no availability.
B. I'm DL Platinum Medallion. You do the math.
C. I don't like American or SBA Airlines, which are the other two airlines who fly the route.

Quoting gaystudpilot (Reply 8):
2. If you are so catering sensitive, AA is known to offer much better meals in domestic First and pseudo J (which you were flying on DL)

Again, where did I say I'm catering sensitive?

Regardless, I find DL's food much better than AA's on this same route. I just flew on AA's 763 MIA CCS 8 days ago and the food was awful. DL pulls off a much better service altogether.

797



Flying isn't dangerous. Crashing is what's dangerous!
User currently offlineSIA747Megatop From Singapore, joined Apr 2012, 248 posts, RR: 2
Reply 11, posted (8 months 3 weeks 1 day 18 hours ago) and read 3241 times:

What stood out to me is that the yoghurt isn't in a glass bowl, the cutlery and glassware looks like it was sourced from Wal-Mart and what's with the tray?! I can understand using trays in C or F cabins on flights under 2 hours where everything is served at once but on a FOUR hour flight?

Many airlines place a tablecloth on the tray table itself and then another set of table linen on the tray to cover up the plastic.

[Edited 2013-07-30 21:13:30]


Would you like fries with that? I didn't think so.
User currently offlineeinsteinboricua From Puerto Rico, joined Apr 2010, 2677 posts, RR: 8
Reply 12, posted (8 months 3 weeks 1 day 9 hours ago) and read 3157 times:

Quoting 797 (Thread starter):
Please note this is a 4-hour international flight.

It might be a 4 hour international flight, but this isn't one of its more prized route. You can bet you won't see this kind of service on a JFK/ATL-Europe flight or a DTW-Asia flight.

Quoting 797 (Reply 11):
Quoting skymiler (Reply 5):
DL is in the airline, not restaurant business.

Tell that to NH, SQ, EK... just to name a few... one of their biggest overall costs and time-consuming activities are food related.

Their whole reason d'etre is to stand out among competitors. US airlines' reason d'etre? Get people from A to B while still making a profit at the lowest cost possible. That they deploy a product on some flights (as oppossed to these airlines that deploy their product on almost every flight) is simply a perk for customers willing to pay more.

Quoting 797 (Reply 11):
Quoting gaystudpilot (Reply 8):
Chill out. Things happen when you travel. Learn to be adaptable.

Am I not adaptable for pointing out these cheap and bad-looking paper cloths?

I think what he's saying is to not always expect a 5 star product. While it might be below your standards, remember that behind you there are people who would love to be sitting where you are and perhaps couldn't afford it.



"You haven't seen a tree until you've seen its shadow from the sky."
User currently offline797 From Venezuela, joined Aug 2005, 1875 posts, RR: 28
Reply 13, posted (8 months 3 weeks 1 day 8 hours ago) and read 3145 times:

Quoting einsteinboricua (Reply 13):
It might be a 4 hour international flight, but this isn't one of its more prized route. You can bet you won't see this kind of service on a JFK/ATL-Europe flight or a DTW-Asia flight.

I believe there should be more standardization when it comes to offering a premium product. I pointed this situation out because I have traveled numerous times the same route and never saw this happening.

Quoting einsteinboricua (Reply 13):
I think what he's saying is to not always expect a 5 star product. While it might be below your standards, remember that behind you there are people who would love to be sitting where you are and perhaps couldn't afford it.

It's not just below my standards. I invite you to read my Trip Report on the 76W (below) and you'll be able to spot some obvious differences that a passenger who is paying a substantial amount of money should always be entitled to.

The New Business Class Elite, Delta 76W To CCS (by 797 Mar 15 2013 in Trip Reports)

My point is, they should stick to their level of service regardless of aircraft type. In the end, doesn't the ticket cost the same?

Cheers,

797



Flying isn't dangerous. Crashing is what's dangerous!
User currently offlinetoobz From Finland, joined Jan 2010, 752 posts, RR: 0
Reply 14, posted (8 months 2 weeks 6 days 4 hours ago) and read 2912 times:

797, no its not usual.
Like others have said it must have been a catering error to not have the proper linen.
I think the bfast looks fine otherwise.
Was the service good on your flight?


User currently offlinecgnnrw From Germany, joined May 2005, 1130 posts, RR: 2
Reply 15, posted (8 months 2 weeks 5 days 12 hours ago) and read 2843 times:

In the case it was a catering error would it have been advisable for the crew to make a brief announcement along the lines "dear ladies and gentlemen, due to catering issues we aren't able to offer the high standard of inflight service that DL customers come to expect. We sincerely apologize and will do our best to provide you the best possible service using what's available." ?


A330 man.
User currently offlineeinsteinboricua From Puerto Rico, joined Apr 2010, 2677 posts, RR: 8
Reply 16, posted (8 months 2 weeks 5 days 6 hours ago) and read 2804 times:

Quoting cgnnrw (Reply 16):
In the case it was a catering error would it have been advisable for the crew to make a brief announcement along the lines "dear ladies and gentlemen, due to catering issues we aren't able to offer the high standard of inflight service that DL customers come to expect. We sincerely apologize and will do our best to provide you the best possible service using what's available." ?

Make an announcement directed only to first class passengers yet heard until the last row of economy? Perhaps instead, when taking their orders, they could tell them up front to each one.



"You haven't seen a tree until you've seen its shadow from the sky."
User currently offlinecgnnrw From Germany, joined May 2005, 1130 posts, RR: 2
Reply 17, posted (8 months 2 weeks 4 days 10 hours ago) and read 2715 times:

Quoting einsteinboricua (Reply 17):
Make an announcement directed only to first class passengers yet heard until the last row of economy? Perhaps instead, when taking their orders, they could tell them up front to each one.

True, econ pax have no business knowing what's going on up front. They should be happy with their peanuts and keep quiet.  

All jokes aside, I agree it would probably be better to do it in person to each biz pax. Makes a better impression.



A330 man.
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