vhtje From United Kingdom, joined Jan 2009, 454 posts, RR: 0
Reply 3, posted (2 years 6 months 1 week 2 days 10 hours ago) and read 2100 times:
For me, it usually takes 24 hours. How long ago did you join the Executive Club? If you've only recently become a member, perhaps that might explain the delay? At any rate - just phone them. Be sure you have your booking IDs handy.