suseJ772 From United States of America, joined Aug 2005, 672 posts, RR: 1 Posted (2 months 3 weeks 21 hours ago) and read 1548 times:
Ok, maybe someone can explain something to me.
The basic details are this:
I purchased a roundtrip ATL-BLR/DEL-ATL ticket for my wife and I at BA.com for the amount of $2,600. Because we got pregnant inbetween and she is incredibly nauseous right now, we decided to cancel the trip. I didn't think much of it because I did the same thing (different reason) with DL/AF a few years back on an ATL/CDG trip and it worked like this...
2,600 for 2 tickets - 400 for change penalty (200 per ticket) = 2,200 remaining for travel on Delta at a later date.
However, with BA, I cancelled the ticket and they told me they would issue me a refund instead of credit towards future travel. I thought that was cool at first. Except when they issued the refund they only issued a $358 refund out of $2,600 airfare.
And on a more forum appropriate discussion point, why is there such a difference between DL/AF cancellation policy and BA? I really would have thought that all the major world airlines would have similar policies.
Does this sound right? Or am I missing something here?
Speedbored From United Kingdom, joined Jul 2013, 168 posts, RR: 0 Reply 1, posted (2 months 3 weeks 20 hours ago) and read 1465 times:
With BA, the refund policy varies according to the type of ticket that you purchase.
I suspect that you bought one of the lowest fare non-flexible tickets. These give you good value unless you need to change or cancel them. Cancellation of a non-flexible ticket will usually only result in a refund of any taxes, which is why you have only received $358 back. The 'penalty' in your case, is the fare, which appears to be non-refundable.
This would all have been detailed in the Ts&Cs at the time of booking.
Travel insurance would probably cover you for a cancellation due to pregnancy.
suseJ772 From United States of America, joined Aug 2005, 672 posts, RR: 1 Reply 3, posted (2 months 3 weeks 17 hours ago) and read 1232 times:
Quoting Speedbored (Reply 1): I suspect that you bought one of the lowest fare non-flexible tickets. These give you good value unless you need to change or cancel them. Cancellation of a non-flexible ticket will usually only result in a refund of any taxes, which is why you have only received $358 back. The 'penalty' in your case, is the fare, which appears to be non-refundable.
Well that is where I guess BA and DL are different. I am sure both tickets were the "lowest, non-flexible" fare. But with DL, you lose the change penalty ($200 per ticket), but you get the remainder to apply to a future trip (as long as it was within a year). This will definitley make me think twice about booking with BA in the future. I was always willing to lose a couple of hundred, I am not excited about losing a couple of thousand.
Quoting bobnwa (Reply 2):
I am confused, does your wife get pregnant ever time you plan a trip to India?
Ha! No. That the first cancellation wasn't related to pregnancy or India. It was France and another reason I am not willing to discuss in a public forum
gabrielchew From United Kingdom, joined Aug 2005, 2802 posts, RR: 13 Reply 4, posted (2 months 2 weeks 3 days 17 hours ago) and read 1100 times:
Quoting suseJ772 (Reply 3): This will definitley make me think twice about booking with BA in the future
I think you got lucky the first time with DL/AF. Unless you have a good reason (and I don't think getting pregnant is one...I mean, it's a completely avoidable situation!), most airlines will not refund more than they need to. With most "cheap" tickets (i.e. ones that book into the lowest booking class), the fare (and fuel surcharge etc) component is the penalty, and you might only be able to get back taxes (minus an admin fee). BA do what every other airline does. Best to check the T&C in the future, rather than avoiding BA and expecting other airline to be generous.